With the latest update, we're seeing multiple entries in the commlog of confirmation and recall postcards.
Not sure how it's all happening, or why there should be 6 entries for one postcard.
Where is the setting for that?
recall and confirmation postcards go into Comlog
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- Posts: 64
- Joined: Thu Aug 20, 2015 11:08 am
Re: recall and confirmation postcards go into Comlog
Greetings,
What version of OD are you curently on?
What version of OD are you curently on?
Re: recall and confirmation postcards go into Comlog
Your build ([major].[minor].[build] E.g. 15.4.15) is an important part of the version info for complaints because it might be a bug that has already been fixed and we need to know if you are above or below a specific build or not. You can find your exact version by going to Help > Update:spolevoy wrote:15.4
http://www.opendental.com/manual/update.html
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
Postcards should not be posting multiple commlogs. However, there was a similar bug with automated recall reminders that was creating duplicate commlogs. Maybe you are using that feature which is duplicating the commlog entries and you just need to update?
The best thing about a boolean is even if you are wrong, you are only off by a bit.
Jason Salmon
Open Dental Software
http://www.opendental.com
Jason Salmon
Open Dental Software
http://www.opendental.com