Open Dental

Functionality of the "Payment Plan Procedures and Credits" window - didn't change from the user's perspective. Functionality of the HookAddCode() - only changed the 3rd parameter's type. Functionality of the new PaymentEdit.ConstructResults Type - drastically different than the previous LoadData typ...

dcrider, I just overhauled the "Payment Plan Procedures and Credits" window (FormPayPlanCredits.cs) in the head (projected to be 21.2.1 ATM). The 'loadData' parameter that was being passed into the "FormPayPlanCredits.Load_end" hook no longer exists (I deleted both the field and the class it used). ...

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Uploading attachments has been temporarily disabled. This thread topic will be updated as soon as file sharing has been turned back on. Sorry for the inconvenience.

There isn't an official way to print the appointment schedule in landscape. This is a good opportunity to let you know about our feature request system:
https://www.opendental.com/manual/featurerequests.html

We've actually had a few complaints about this over the years. Way back in 2012 we had an engineer explicitly code it this way as a bug fix "Auto code edit window now prevents you from setting up dysfunctional auto codes." because we were getting far more support calls for users having set them up i...

It sounds like you are referring to what we call Proc Appt Colors.
https://www.opendental.com/manual/apptv ... olors.html

However, this is only helpful if each of these unique OneDrive paths on each computer point to the same OneDrive account. If each doctor / computer has a different OneDrive account you have defeated the purpose. I just assumed this was not the case.

Maybe you could go to each computer and make a symbolic link from a folder path that all three computers know about to the corresponding folder of unique path. E.g. create a "C:\Custom\OpenDental\Path" on each computer and then utilize the mklink command to link them to their corresponding "C:\users...

It gets set to the patient's primary provider which is set via the Edit Patient Information window. https://www.opendental.com/manual/patientedit.html It would be a feature request to override the patient provider with the provider linked to the user currently logged in (if the user is even linked t...

There is no such thing as a Document.Import method. Are you referring to ImageStore.Import()? That method returns a Document object which is the object that should have the Description field set after Import is invoked. I don't fully understand your FYI, are you trying to say that the "Item Info" wi...

Correct, POP3 is currently supported while IMAP is feature request #3276
https://www.opendental.com/manual/featurerequests.html

Do you get an error message before it crashes? If so, what does it say? If not, can you go into your Windows Event Viewer and look for any Application Errors that are for Open Dental and report what information that has? Also, what is the exact version of Open Dental that you are using? We release s...

We have been wanting to release a 64 bit version of Open Dental (and thus would package the 64 bit version of MySQL with it) but have been focusing on other necessities. E.g. making a smooth and semi-automated MySQL upgrade tool so we can get all of our users off of MySQL 5.5.

We're not perfect, but we try really hard to keep the "waste" down. On top of that we try and clean up after ourselves when we discover that it would take too much time to rewrite a wasteful system to be more efficient. E.g. we clean up the signalod table after a while because the data is no longer ...

The main page that loads (with no filters) should be every query that we have available (hence it takes so long to load). I have not verified this information recently so it might be wrong but was true back in the day (8 years ago).

I am not sure what version is beta version?... Our home page will shows a brief description of our latest versions along with links to a more detailed breakdown of what is new in each corresponding version. (beta) - Version 19.1 - Dynamic Chart module. Patient Dashboard. Help Feature. https://www.o...

We debug the software every single day (sans holidays). You can keep track of what we are doing at all times via our Bug Tracker: https://opendentalsoft.com:1943/ODBugTracker/PreviousVersions.aspx If you are on the Beta version of our software then you should update often. If you are on older versio...

There isn't a way to copy and paste email from GMail but you can sync your entire GMail account with Open Dental so that incoming emails automatically show up within Open Dental. Incoming Email Settings https://www.opendental.com/manual/emailbyuser.html and then set the Inbox Receive Interval https:...

I can only speak for Open Dental integrated texting which will not honor comma delimited numbers for texting multiple recipients. That would be a feature request.
E.g. FR #5967 - Multiple Wireless phone numbers for text reminders
https://www.opendental.com/manual/featurerequests.html

Download the HL7 standard for the types of messages you need to pull out and parse any pertinent data for your separate database.
http://www.hl7.org/

You want to use Web Forms.
https://www.opendental.com/manual/webforms.html

Once setup, the URL that you should use on your web site will be available via the Web Form Setup window.
https://www.opendental.com/manual/webformsupload.html

I would want to create some sort of API for a new web service (kind of like FHIR) that you could call in order to upload said data so that we could scrub it first. I can't have data coming into my database that doesn't adhere to the arbitrary rules that we expect because it could destabilize the web...

The POST-able entity that you need to communicate with is not publicly available. Why not skip the middle man (Open Dental) and make your script directly insert sheets into the database (essentially what Web Forms do in the long run)? Or is there a specific reason that you want to use Web Forms in a...

Our Query Examples page has over 1,000 entries that have been added over the years from requests made by users. I recommend checking that list out if you haven't already done so.
https://opendentalsoft.com:1943/ODQuery ... yList.aspx

The only solution we provide that I can think of would be a database merge. https://www.opendental.com/site/conversionsmerge.html We provide a tool that lets you easily access multiple location databases and do small operations against them which is called the Central Enterprise Management Tool (CEM...

Try building in Release mode? Looks like demo credentials were sent over.

That error makes it sound like your database didn't quite finish the 19_1_1 script. Does your preference table contain rows for the following PrefNames? ThemeSetByUser, GlobalUpdateWriteOffLastClinicCompleted

Modify the sql_mode parameter to either a blank string or NO_AUTO_CREATE_USER.

I'll see about getting this information into the following page in our manual.
https://www.opendental.com/manual/manage.html

The "Server Time" is a reflection of the time reported by your MySQL server. You can run the following query manually and it should match what is displayed within the Manage module: SELECT NOW() If you need to adjust your server time, or have already done so, then you should restart your MySQL servi...

You could restrict your less than perfect employees by putting a date restriction on the PerioEdit permission so that they have to ask a perfect user, such as yourself, before deleting historic exams.

https://www.opendental.com/manual/permissions.html

Correction, apparently we already ask the question "Delete Exam?" and have since before Open Dental 4.7
I only looked at the Delete button from within the Perio Chart window, is there another way your hygienist is deleting exams?

We typically ask the user if they are sure first before deleting things, I'll create a ticket for this.

Thanks guys, to clarify for appointment status and insplan.PlanNum there are no tables to join. Status is an enum so no JOIN needed. However, PlanNum is the primary key of a table so odds are you need to JOIN to it from other tables. Basic rule of thumb will be any column that starts with "FK to [t...

Correct, the InsWriteOffEdit permission controls the ability to enter write-offs and write-off estimates. The current logic in the program allows you to have a set amount of days (or a specific date) after the DateEntryC (automatically updated when the procedure gets created and when it gets set com...

And if you like to peruse source code you could check out FormQuery.MakeReadable() which contains our monster switch statement that takes raw query results and translates them to the Human Readable version that is displayed to the user via C#.

Agreed.
Side note: A much easier query would be a report that shows any sheets that have a signature field that is not signed. However, that would include sheets with no signature boxes signed, not just the desired "partials".

Write-offs aren't technically stored as adjustments in the eyes of Open Dental so they got their own category:
The InsWriteOffEdit permission is what you care to restrict.
https://opendental.com/manual/permissions.html

At minimum, does anyone know if it is possible to do an auto-reply through Open Dental? I suppose as an alternative I could set it up through the google side since our email are through G Suite. This may be better anyway so auto-replies don't clutter the OD charting and inbox? Most email service pr...

Maybe the path is correct and you just forgot to run Open Dental as an administrator and so you don't have access to it? Call in to support and we can help you locate your database and get the backup system working. Or, if you're feeling froggy, you can do it yourself by opening up your Windows "Ser...

From the link you posted: Protocol detection only succeeded in one direction. For FTP and SMTP this is expected. So if you have been using these protocols from your network then you will see these alerts. Email within Open Dental is typically sent via SMTP so I guess this is expected behavior with S...

Email clients usually give more descriptive errors. I'll see about making a ticket for getting as much raw data as possible and putting it in a different output format but that won't help you tonight. Because it's such a generic error I can only suggest generic things like make sure your firewall is...

Let me know what action you were taking prior to getting that error if you need any help tracking it down.

Verified that v18.4 allowed me to connect to a Middle Tier CEMT. I didn't have time to click around at all so you might stumble upon some bugs (not very many people use the CEMT via MT). The config file logic is written in a strange way in the sense that it requires the other XML nodes to be present...

From our Customer Announcements on the home page: https://www.opendental.com/index.html 01/15/2019 - Windows has released a fix for the error below. See: https://support.microsoft.com/en-us/help/4487345/update-for-windows-7-sp1-and-windows-server-2008-r2 ^which will eventually make it to our announc...

I need to do some testing to make sure Middle Tier is working correctly but assuming that it is, you need to make sure you have an XML node called "MiddleTierAddr" which is where you'll enter your URL / URI for the CEMT Middle Tier web service.
https://www.opendental.com/manual/cemtsetup.html

That bug, "Patient Fields, date and currency types were not being saved to the database", was fixed and released with v18.4.19 and will be released with v18.3.46
https://opendentalsoft.com:1943/ODBugTr ... .aspx#18.3

Hello test,
There was no trial version for v16.

Uninstalling OD does not remove the services it installs. I have no idea if they phone home once OD is uninstalled. As a precaution, I have blocked internet access for the VM at the router level. JLM That's because the installer doesn't install the services. More of a head's up to let you know your...

JLM wrote:Uninstalling OD does not remove the services it installs. I have no idea if they phone home once OD is uninstalled. As a precaution, I have blocked internet access for the VM at the router level.

JLM

That's because the installer doesn't install the services.

...looking for a script/SQL to create a list of deceased patients set as account Guarantors. Getting a list of deceased patients that are set as the guarantor is a very simple query that might even be helpful for other users some day in the future. I'd recommend filling out a query request so that ...

For manual Recall reminders:
https://www.opendental.com/manual/recallsetup.html

For Web Sched Recall reminders:
https://www.opendental.com/manual/webschedverify.html

Can I simply uninstall OpenDental from my copy of the server but leave mysql running and serving the opendental DB? ie. Does opendental itself have to be installed on the server for the workstations to operate? Open Dental is not required to be installed for MySQL to run / serve the database (lots ...

I see how this could happen sometimes. I'll create a bug ticket and get someone on it ASAP.

You don't need to have any MySQL connector installed (at least I don't have any installed) but it doesn't hurt if you do. I found where we had too much specificity in our reference to the MySql.Data.dll and fixed it (revision 21616).

There must be something hard-coded to our directory setup because it works fine for me until I create a brand new checkout in a strange location. I'll see if I can't find where the path assumption is being made instead of using a relative path.

Your solution is acting like it doesn't have the "xDataConnectionBase" project... That or it can't access it for whatever reason. Double check that you have that project and that it can compile. DataConnectionBase .DataConnection.NonQ(System.String, Boolean, System.String, System.String, Boolean, My...

Issue verified and added to our bug tracker.
https://opendentalsoft.com:1943/ODBugTr ... sions.aspx

I'll have someone look into this. What version of Open Dental are you using?

My NuGet Manager for the OpenDental solution says: MySql.Data by Oracle (v8.0.13) <= I don't think this is necessary but doesn't hurt Newtonsoft.Json by James Newton-King (v12.0.1) <= this is a known requirement ^ However, the actual version of JSON installed is v9.0.1 so I don't know why the manage...

Severity Code Description Project File Line Suppression State Error CS0246 The type or namespace name 'CodeBase' could not be found (are you missing a using directive or an assembly reference?) OpenDentalCloud X:\ceysoft\CeysoftUI\OpenDental\OpenDental18_3_1\OpenDentalCloud\Storage\Dropbox.cs 1 Act...

That error is due to the version of C# you are using which is not able to understand the null-conditional operator. You simply need to upgrade to at least C# version 6.0 https://docs.microsoft.com/en-us/dotnet/csharp/language-reference/language-specification/expressions#null-conditional-operator I'l...

What's one of the errors (or several of them)?

The bug "Appointment module, appointment grid didn't redraw properly when changing the view sometimes." has been fixed and will be released with v18.3.35 and v18.4.5.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Looks like you need to reinstall the Open Dental v18.4 or try from a different computer. I double checked that v18.4.4 can successfully upgrade a database. If you continuously get this error, please call in to support and we'll troubleshoot or get a copy of your database for closer inspection. Are w...

The latest update to our SVN Server has removed the ability to have an anonymous user in order to checkout source code. The following credentials should be used in order to download our source code:

username: guest
password: od123

https://www.opendental.com/site/sourcecode.html

We had to upgrade our SVN server and it seems VisualSVN removed the ability to have an anonymous user. Use the following credentials:
UserName: guest
Password: od123

That's very helpful information, I'll forward that to the engineer that is working on the basic redraw bug that he found and have him make sure the vertical monitor scenario works as well.

What version of Open Dental are you using? Although I can't duplicate an exception there does seem to be a problem with redrawing an appointment view that changes the rows per increment value. We'll create a bug ticket and get working on that. http://opendentalsoft.com:1942/ODBugTracker/PreviousVers...

Hi, if an appointment is changed, e.g. scheduled time changed, AptNum should still be the same, right? Correct, the AptNum will stay the same in this and most other scenarios when editing the appointment. If I need to cancel an appointment, then simply delete the row with AptNum=XXX, right? No. Whe...

There is a possibility that our multiple clients are using a different version. They will have different business layers, right? That is correct. How do you think is the best approach to maintain backward compatibility. Should we stop using the business layer? Open Dental does not honor backward co...

There was a couple of versions where large customers were having significant slowness with caching data and we had a temporary bug fix in place that took an optional parameter (dictionary of prefs). The bug was finally fixed the correct way and the optional parameter was removed. Thus you need to si...

What version of Open Dental are you currently using and how are you storing images (found in Edit Paths window)?
https://www.opendental.com/manual/paths.html

The bug "Middle Tier, invoking Meth.GetTableLow() from a plug-in was causing an error" is fixed and will be released with v18.2.48 and v18.3.27. Your users need to update their version of Open Dental in order for your plug-in to start working in a Middle Tier environment again. http://opendentalsoft...

I verified that this is an issue and will create a bug ticket for it and get back to you once I know more.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

As long as they are at or above v14.3 plug-ins should 'just work' for Middle Tier users.

Code: Select all

Plug-ins now supported in Middle Tier.

https://www.opendental.com/manual/version14_3.html

I read your post again but this time slowly, carefully chewing on every word and I think I understand your specific conundrum. Your plugin project must not have a reference to CodeBase thus it must not know what an ODForm even is in the first place. Simply add a reference to CodeBase in your plugin ...

All Open Dental forms are technically "System.Windows.Forms.Form"s by way of inheritance; FormPatientEdit > ODForm > ODFormAbs > Form Therefore, you must not have told the compiler what your local "formPatientEdit" is so it has no idea how to treat it, thus it treats it like Object (the father of us...

I believe you can add a provider bar for the assistant: View Operatories / View Provider Bars
https://www.opendental.com/manual/appoi ... reate.html
https://www.opendental.com/manual/timebars.html

Laser Labels
https://www.opendental.com/manual/laserlabels.html
https://www.opendental.com/manual/labels.html

Are security permissions now read/written from/to usergroupattach or userod? Security permissions are linked to user groups and the userod.UserGroupNum was deprecated in favor of the usergroupattaches table. userod.UserGroupNum : Deprecated. Use UserGroupAttaches to link Userods to UserGroups. http...

We dynamically create them on the fly. You will be interested in invoking OpenDentBusiness.ImageStore.GetPatientFolder(). I would recommend calling that method instead of trying to do what it does on your own cause you could cause some angry doctors if you mess with the image folders in an odd way (...

We see all kinds of versions of Windows out in the wild. From an Open Dental perspective we try and support all versions of Windows that Microsoft supports. We don't hesitate to drop support for an OS (e.g. Window XP) when Microsoft drops support for it. https://www.opendental.com/site/computerrequi...

...Cheap copies are similar to hard links in Unix, which means that instead of making a complete copy in the repository, an internal link is created, pointing to a specific tree/revision. As a result branches and tags are very quick to create, and take up almost no extra space in the repository. I ...

There are several default settings that MySQL has chosen that slow the system down significantly.
e.g. setting eq_range_index_dive_limit to 0 would probably speed up your system.
https://dev.mysql.com/doc/refman/8.0/en ... dive_limit

You're quite lucky that we upgraded our MySQL connector recently otherwise you wouldn't have been able to even connect to a MySQL 8.0 service

...to get from 5.5 to 8.0 is pretty complicated and time consuming. Utilizing the mysql community installer makes the process easier. I had to upgrade from 5.5 to 5.6, and mysql_upgrade the databases. Then to 5.7, and then to 8.0. That's the main reason right there. We're still trying to figure out...

I've been pulling from the same label/tag (opendental18.1)...but in continues to change (new files, version# changes). It also shoots holes in the earlier conversation. Problem : How do I reproduce a specific version of Open Dental? If the About->Help reads "Open Dental 18.1.55"...how would one rep...

Finally found what I was looking for in the "Other Interface Options" on the "Web Sched New Patient" page. https://www.opendental.com/manual/webschednewpatsetup.html Open Dental would have to provide an interface to dictate the color for Web Sched recalls since those URLs are emailed / texted to the...

The color theme can be changed for our Web Sched solutions via the URL. I'm trying to find where we talk about that specifically in our manual. Also, we allow users to use Web Sched in an "embedded" fashion so that it looks like your website. Here is an example of what I'm talking about: http://pati...

I suggest calling in to support so they can help you get your Trial up and running (e.g. so that you can connect to your database). https://www.opendental.com/contact.html Once you are allowed to connect to the database with the Trial version then we can start having the conversation as to what you ...

There is no script to run (unless you run our Unit Tests which will technically create a database for you automatically). I highly suggest you read the following page on our website in detail. The second sentence on the page says: REQUIREMENT: You must first install the Trial Version so you can see ...

You probably just want to invoke DataConnection.SetDb() if you are doing custom coding. Otherwise; just use the Choose Database window when it shows up after launching Open Dental. If you are having a MySQL error then you'll need to provide the specific error so that we can help you with that. If th...

We have done it multiple times. We are on monthly support. Check with the conversions department. There is a cost involved but they were able to give us just what you want when we opened satellites. drtmz I did not know that was a thing. Very cool: https://www.opendental.com/site/conversionssplit.h...

Right, there is no "export settings" or "create template database from live database" currently. That would be a feature request.
https://www.opendental.com/manual/featurerequests.html

Do you by chance have your year set to only show two digits in your region and language settings? If so then you'll want to keep an eye on the bug that was just reported to us: Providers, blankTerm Dates and Birthdates set to 01/01/2001 if region settings use a two digit year format. http://opendent...

I would just take the blank database from the trial, don't enter any registration key into it, set it up however you want and then distribute copies of that database to anyone in the world.

We're a 32bit application. We don't even have a 64bit version of the software to even release to customers so there is something else going on. Feel free to call support and we can look into it for you.
https://www.opendental.com/contact.html

Block a Number To block incoming text messages from a specific mobile number, right click on the text message, then click Block Number. The sender will see the text message as delivered, but it will not appear in Open Dental. Blocked messages cannot be recovered. https://www.opendental.com/manual/t...

Clicking on a user within Open Dental only sets the focus of the form to the Password text box so that you can instantly start typing in your password. I highly doubt that is taking up all of your CPU so it is probably something else running in the background (e.g. filling up cached items, something...

That is correct. We don't have a public repository that hosts every version in executable format if that is what you're looking for.

Agreed, that would be a nice feature request addition to the "automation" functionality built into Open Dental.
https://www.opendental.com/manual/automation.html
https://www.opendental.com/manual/featurerequests.html

Which you have to turn your MySQL service back on in order to do so. Another way would be to open up your Windows "Service Manager" > find the MySQL service in the list of services > right click > Properties > the "Path to executable" value should start with a path to a .exe file followed by a space...

I highly recommend using the sheets framework. I think our new trial version has a built-in "patient excuse form" so you might want to check that out and consider using it as a starting point for your school excuse form. The sheets framework is getting more and more robust (in the middle of adding a...

Every version of Open Dental is publicly available. If you are looking into building your own stable or beta versions then I highly recommend checking out a revision that has a specific version as the commit log. These are officially released builds of Open Dental that are safe to use (not in the mi...

The only thing that I'm aware of that does that is the Audit Trail: Integrity of Data: In version 14.1 and greater, Open Dental checks to verify the integrity of the audit trail data. Black log entries indicate trusted entries; meaning Open Dental has checked and no changes have been made to the log...

Yes, you can customize your printed treatment plans by using our sheets framework.
https://www.opendental.com/manual/sheetstreatplan.html

The build portion of the version ([major].[minor].[build]) is a poor judge of where a version is within the "cycle". A better indicator would be the date that a version was released in comparison to right now. E.g. v18.2.1 was released on 7/16/2018 which means that v18.2 has been released to the pub...

Feels like a file is in use and waiting for the resource to be "released" but that kind of issue wouldn't typically happen every time you tried to make a backup...

That would be most generous of you to share. There are countless people that attempt what you described and you could save many hours of headache by sharing your experience. Commended.

HTML templates are not integrated with the new HTML code in emails that was implemented in version 18.2. However, now that we have implemented the technology behind allowing HTML in emails feature requests like #7575 "eReminders & eConfirmations use HTML email", which are template related, can be co...

That would be feature request #2528. I recommend voting on it so that you are notified when it becomes available.
https://www.opendental.com/manual/featurerequests.html

Just noting that we have a built-in supply / inventory system within Open Dental if that is what you are looking for.
https://www.opendental.com/manual/supplyinventory.html

Open Dental doesn't give out queries that manipulate data. All data manipulation should be within the program for security purposes. Therefore a feature request would be required for a tool within the software to do it.
http://www.opendental.com/manual/featurerequests.html

Tried creating an sgen.exe.config file and placed it in every folder where there is an sgen.exe file... still same error showed up. Did you also try the quick fix from that section as well? The quick fix for this error is to right click the OD project, properties, build tab, and at the bottom, chan...

The entire purpose of the Build section at the bottom of that page is to help developers get past common build errors. I'd say it's a good idea to try it out. What have you got to lose?

The "Error: Mixed mode assembly" section on this page might help you. http://www.opendental.com/manual/sourcecode.html Sometimes this error happens when the target framework is not compatible. We did upgrade to .NET 4.5.2 in v18.2 and up, maybe that's giving you grief for some reason. I would expect...

...If using a 3rd party software to make backups of Open Dental database files, make sure to stop the MySQL service in order to get a guaranteed good backup (tables won't be in use). Backups made from within Open Dental will not have this problem because they utilize MySQL in order to make the back...

You shouldn't override it, you need to use the object "Sender" and loop through all it's controls and find "menuApt" and then add to it's MenuItems. Know that your new menu item will get wiped out when the user clicks the Appts module button so you'll probably need to add code that first checks to ...

You need to implement some sort of complicated Windows messaging system so the two "free standing" applications can talk to each other because how you are trying to user OpenDentBusiness isn't how applications talk to each other. You can't ask a standalone library (OpenDentBusiness.dll) who the curr...

...The following code returns null for user and the second line throws and exception about being unable to connect to any of the specified MySQL hosts. Apparently there is more that I need to know... OD is running and I am logged in... All of those errors point to you not actually being logged into...

Although I did not stop mysql noone was logged in at the time of the backup. Open Dental doesn't technically need to be logged in to run queries, it simply needs to be running (e.g. a computer set as the "Computer Name to Receive New Email from" can download emails while no user is logged in). http...

Would it be possible for the back-up function to automatically stop the necessary services, back up, then restart them? Better for the average user. Yes, MySQL is just a typical service (on any Operating System) so whatever application you are using as the "back-up function" simply needs to get pri...

A lot of "hot backups" will have this problem because the tables are still being used which runs the risk of having the tables flagged as corrupt. If using a 3rd party software to make backups of Open Dental database files, make sure to stop the MySQL service in order to get a guaranteed good backup...

There is actually no scrolling functionality upon switching between family members so the scroll bar performs our default behavior of simply trying to stay at the last known value (sticks in the middle is the most accurate description of the current behavior). The bar will look like it's jumping to ...

I'm most curious as to what your simultaneous connections are doing; Can you run the following query in MySQL Workbench when it's grinding to a halt and provide us the results? SHOW PROCESSLIST Also, maybe you simply just have that many workstations needing to connect and need to increase the amount...

It only stops showing up for me when I don't right click on a misspelled word.

It's most likely your data connector. I just installed v8.0.11 the other day for testing purposes and I had to include "SslMode=none" in my connection args. You probably have to do the same plus remove something that is no longer supported (since your error is about an invalid argument).

What version of Open Dental are you using? I hope you just need to update for the bug fix "Sheet Printing, Windows 10 update 1803 caused fonts on sheets to be incorrect sometimes." that was released with v17.4.70 and v18.1.11.
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.4

Quite a bit of people have been having MySQL problems after a Windows update: http://opendentalsoft.com/forum/viewtopic.php?f=1&t=6811 However, "An invalid argument was supplied" makes it sound like a MySQL change of sorts. What is the exact version of MySQL that you are using and what are the argum...

1) How does that Plugin's assemblies get onto the machine (e.g. are all of the Plugins under Setup -> Program Links shipped with OD?)? Stock Program Links, or Program Bridges, are treated on a case by case basis. Some don't require any assemblies and just monitor files on the harddrive so all the u...

Setup > Chart > Chart Preferences > Chart tab > Behavior subtab > "Prompt for Planned Appointment" check box at the very bottom.

Procedures for supernumerary teeth do not show on the Graphical Tooth Chart, but they do get billed to insurance. To show a supernumerary tooth on the Graphical Tooth Chart, use the Draw tool to draw in a tooth.

http://www.opendental.com/manual/supern ... teeth.html

That script is fine as long as all of your tables are of type MyISAM (which Open Dental prefers). The stopping of the mysql service is important so that you do not run the chance of getting a corrupt table (good job including the stop and start commands). The following query will show you a list of ...

For whatever reason my MySQL service didn't automatically start after the most recent Windows Update and I had to manually go into my Services and start the MySQL service.

The foolproof way would be to use a backup that you have prior to the version with which you are partially upgraded to. The hard and dangerous way would be to look at each query that gets run in each of our version methods and determine if you need that query to be run or not and then manually run t...

If you're tired of getting this problem, a workaround would be to always utilize the SVN Update to Revision option instead of the normal Update option and then always choose a revision that has Version X.X.X.X as the commit log. That is an official release commit which would make it so that you aren...

That is a neat idea! Traditionally static text fields have their "tags" replaced just prior to displaying to the user. Thus we've always told our customers to type them out by hand for sheets that are designed to be Web Forms because we don't have a way to communicate back to the office in order to ...

Controlled substances: Ohio requires that prescriptions for controlled substances include a CDT procedure code. We are currently working to link the prescription to the procedure code in Open Dental. In the meantime, here are two possible solutions. Add a static text field, surrounded by a rectangl...

I highly recommend reading the DLL Naming and Update Sequence sections for ways we suggest distributing your plug-in dll to workstations. http://www.opendental.com/manual/plugins.html That being said, the thread post you linked is correct in that the registry will have an INSTALLDIR entry made for a...

...we were told that our Linux setup was all wrong, since it used MyISAM for the DB engine. It was a total mystery to me why the engine would have been set to old-n-busted MyISAM. We recommend users use MyISAM and will continue to do so because it is significantly easier for us to support on a gran...

I just saw your feature request go through our system. I approved it and made a note on it as to what I think we need to change within Open Dental to get the desired functionality. I believe the feature request is the correct avenue for this particular issue. I cannot think of a witty way to get som...

When you mention the feature we implemented to copy forms and send them to the kiosk I instantly think of the Copy button within the "Patient Forms for X" window (which was implemented back in 2010). http://www.opendental.com/manual/patientform.html The problem is that it is a static image, so the d...

If those settings are computer specific then that might suffice. However, if those settings are supposed to affect the whole office I'm not sure that will work. Putting the settings in the database (via your own table or a custom preference entry in our preference table) is the way you can guarantee...

You are correct, there is no patient by patient solution. They would need to do the entire database merge like you suggested.
http://www.opendental.com/manual/conversionsmerge.html

Most offices with that type of scenario use replication. E.g. a van goes out to a school to do screening or something, does work on a full-fledged version of Open Dental and then replicates the data back to the "mother" database back at the office when they get back at the end of the day.

Ironically the bug was only present within our PluginExample project so I didn't have to change anything with our framework. I went ahead and gave the framework a quick update for thread safety purposes (now that it can be called form the middle tier which is a threaded environment). The code has be...

Found the problem. The ConvertPluginDatabase.Begin() method is trying to execute locally which is designed to run a custom convert script for the plug-in developer. I need to spend some time hitting it with some Remoting Role magic. Added to the bug tracker: http://opendentalsoft.com:1942/ODBugTrack...

Is it suggested that we should pin our plug-in DLLs with specific Open Dental releases, and prevent them to run due to potential runtime failures due to missing methods? Open Dental doesn't really have a suggestion one way or the other that I'm aware of. Right now Open Dental just supplies the sour...

Is it unreasonable to add those original method signatures back to OpenDentBusiness.PIn (possibly including them in a 17.3 patch), and then add a new method overload that adds the hasExceptions parameter? It is unreasonable to add overloads to all the methods that we broke with optional parameters....

What are the API compatibility guarantees for the OpenDentBusiness DLL? Or should we not have been using these functions from the beginning? We don't have an API and have zero backwards compatibility guarantees for all code available. Those functions are absolutely available for use and I encourage...

I submitted a bug ticket for this and will get back with an update as soon as possible.

Every web call to the middle tier will authenticate with the database first because that is the sole purpose of the middle tier layer (to talk to the database on your behalf). I instantly think that the config file for the Middle Tier might be missing / malformed OR we messed something up which I'll...

Is slowly transitioning over to Open Dental a possibility? Meaning, can you continue to use Dialog and when the patient shows up for their appointment, enter them into Open Dental (double entry) as well?

I always suggest the Middle Tier to customers who need to connect to the same database from an unknown number of locations.
http://www.opendental.com/manual/middletier.html

Chris is correct in that you would need a plug-in.
When I wrote one of my plug-ins I just registered for the PatientChangedEvent which gets fired every time FormOpenDental.CurPatNum changes (which is the only time a patient change event really matters).

No progress has been made on it. If you like you can "Expedite Your Feature Requests":
http://www.opendental.com/manual/featurerequests.html

I always enjoy seeing the graphical reports in action which doesn't happen that often so it might just need a little bit of promotion.
http://www.opendental.com/manual/reportsgraphic.html

I instantly suspect someone setting the Base Units when something like this happens. http://www.opendental.com/manual/procedurecodeedit.html That or there was a bug and hopefully it is fixed since v17.3 is now up to v17.3.62. However, it doesn't look promising when you say it happens for all of v17....

Any ideas? You mentioned SOAP. Is that what your example was for? Can you give me a REST-based example as that's what I'm much more familiar with. Negative, I'm only familiar enough with SOAP and it seems to work for me. It might even be an IIS problem with the web service (but I doubt that). Someo...

Sounds like you might want to use https instead of http?

Also, if I'm querying for updates on a schedule (say every 5 mins), could there be performance impact to the end-users using the Open Dental software in the office?Is there a low-priority option? That all depends on your query sadly. Is there a low-priority option? There is not a low-priority option.

You can absolutely tell the middle tier service to run SQL queries, that is the only job of the OpenDentBusiness.Reports.GetTable() method. You just have to ask the middle tier service to run that query in a way that the middle tier understands. Also, I forgot to mention that you have to scrub the r...

You need to comprise an XML version of our OpenDentBusiness.DataTransferObject.cs as a payload that you will send to the WebService's ServiceMain.ProcessRequest(string dtoString). Your DataTransferObject payload needs to be structured in a way that tells the middle tier that you want to execute the ...

It was enabled for use as of v17.4.12
"(Enhancement) DoseSpot is now available for use of eRx."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

It is still in the process of being documented in our manual.

The particular line that is having the problem is due to a null insurance plan. Running DBM will probably fix whatever 'corruption' there currently is in your database. http://www.opendental.com/manual/databasemaintenance.html I'll make a bug ticket for this issue to see if we can't make that method...

asceticwonder wrote:Maybe sftp bypasses these concerns? An ftp server is installed on the same box where the mysql server resides?

Ahhh yes! I keep forgetting that we implemented SSH File Transfer Protocol (SFTP) as an option.
http://www.opendental.com/manual/paths.html

Open Dental will need the credentials in order to write to the images folder (creating statements, email attachments, sheet images, etc) so I guess you could run Open Dental as a specific user (that has permissions) and then remove the Open Dental permissions from user groups that should not be able...

What you're doing is what they ended up recommending. Kristie Davidson at NewCrop Have the provider enter only “Wal” when looking for Walmart pharmacies. Some Walmart pharmacies list their name as Walmart and some as Wal-Mart. We cannot control this as they control how their name appears in SureScri...

Having multiple instances of Open Dental is supported and is often times suggested as a workaround to complete a plethora of different types of tasks (as the above posts insinuate). Feel free to describe your "random errors" in hopes that we can help you out. Be sure to give specific version informa...

That is rather peculiar. I'll see what they have to say about it.

They might have a nifty little wildcard that you can use like '%' or '*' to make a more intelligent search. Maybe try to get tricky with something like that in the meantime?

I just got done approving FR #6409 "Allow providers to have different DEA numbers by clinic."

Isn't Walmart technically Wal-Mart? Have you tried those kinds of variations?
wal-mart
wal mart
etc.

I'd check it myself but just got back from vacation and so you might get to it before I get a chance.

What's the benefit to using DirectX vs OpenGL? DirectX support is spotty from version to version. OpenGL always works for me. Access to the graphical perio chart is the main point (within Open Dental). http://www.opendental.com/manual/graphicalperiochart.html OpenGL is typically slower at drawing t...

The bug "DirectX tooth chart was showing dark teeth in Windows 10 when using integrated graphics sometimes." was fixed and released with v17.4.14 and v17.3.43 http://opendentalsoft.com:1942/ODBugTracker/PreviousVersions.aspx I'd be curious to see if the above fix helps your Windows 7 machine. The na...

Is there a way to manually download (or better yet a batch download) web forms from your server and upload to OD? I'm not sure what would be considered as a manual download. Could you elaborate on what you mean by that? We have a process in place through a proxy for faxes that we receive right now,...

Also throwing a shout out to the table page in our manual for others to reference:
http://www.opendental.com/manual/tablet.html

It might take us some time to make the Kiosk experience with tablets enjoyable, in the meantime I would recommend trying out Web Forms which was designed with all mobile friendly devices in mind:
http://www.opendental.com/manual/webforms.html

The bug "Account Module, added translations in the account module." has been fixed and will be released with v17.3.41 and v17.4.12
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Chris, We upgraded to 17.3.38 and now have 2 different voice icon on the perio chart. What specific file should we delete to remove your beta voice icon/program? Thanks, Dr. Steve If it's a plugin then you can just disable the Program Link that you set up. http://www.opendental.com/manual/programli...

I would suspect the act of calling the DB so much (double for loop w/ db call nested inside) before I would suspect DataCore.GetScalar(). If you put a breakpoint on your AnesthLocations.GetLocationNumFromProvTable() line and it litterally takes 6 seconds to execute then I would suspect you have poor...

I'll create a ticket to look into these and get back to you.

Sounds like someone got a 4K monitor for Christmas. Is this the case?

I slammed my monitors to 200% scaling and it didn't have the problem you described. My monitor / video card combination can't get to a resolution that high so I can't determine if that is the problem (even though I doubt it).

When procedures are set complete in the Appointment book module in 17.4.7b... When you say procedures are set complete, do you mean when appointments are set complete? When you say Appointment book module, do you mean the Appointments module? http://www.opendental.com/manual/appointments.html Becau...

Simply linking to the thread where I talked about getting signatures to work via SigSock.exe
viewtopic.php?f=1&t=3880

In the meantime, you might want to consider using Invoices for a simple version of our statements:
http://www.opendental.com/manual/invoice.html

You beat me to it! I plan on releasing v17.3.35 later today as an FYI.

I think we can treat this as a bug and won't have to do any attestations per se.

I'm not positive on the payment question but the login window is definitely a bug IMO. Regardless, I'll create a ticket for both of these issues and get back to you.

Perfect! I'll send in a bug report to turn this UE into a nice window that suggests updating credentials.

Your SFTP credentials entered within Open Dental are probably wrong. Try updating the credentials within Open Dental.
http://www.opendental.com/manual/paths.html

You should parse the config file because users have the option to use middle tier and other such connections that might not set variables deep down in the connector as you would expect. If you don't care about supporting any other way of connecting other than a direct database connections then you c...

irfan wrote:Awesome thanks. Yea we have lots of PPO. ETA on 17.3.27?

It was released roughly one hour ago.

...MOST modules are fine, but the charting is slow and the treatment plan module takes 25 seconds to assign a priority to procedures. seriously, ive timed it several times. That just sounds like a bug. What version are you using? If you'd like to provide us with a copy of your database we can inspe...

A feature request that would be more likely to get implemented would be a warning when canceling out of the Procedure Info window and changes were made. But you are more than welcome to put whichever you would prefer into the Feature Request system if they aren't already there. http://www.opendental...

Are there any future plans to use all that extra real estate on the right side of the screen for something useful? Is there a reason is it not being utilized? The short answer is a loose "no" and to see Allen's post above for the detailed response to your inquiry. However, we've been actively resea...

cmcgehee wrote:We have about 500 offices using eReminders and about 400 using eConfirms. There have been several conversations in our Open Dental Users Facebook group that have discussed their experience with these services.

https://www.facebook.com/OpenDental/

Because we were convinced by a couple customers that the statuses of Existing Other and Existing Current are technically "completed" and should be treated as such. This was treated as an enhancement back in v17.1.13 17.1.13(beta) Released 5/11/2017 Enhancement, added security permission for stopping...

It is not currently an option within Open Dental but would be a fine feature request to add.
http://www.opendental.com/manual/featurerequests.html

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