Search found 1489 matches
- Wed Mar 31, 2021 1:28 pm
- Forum: Plug-ins
- Topic: Multiple Hook Requests
- Replies: 6
- Views: 565
Re: Multiple Hook Requests
Functionality of the "Payment Plan Procedures and Credits" window - didn't change from the user's perspective. Functionality of the HookAddCode() - only changed the 3rd parameter's type. Functionality of the new PaymentEdit.ConstructResults Type - drastically different than the previous LoadData typ...
- Tue Mar 30, 2021 3:51 pm
- Forum: Plug-ins
- Topic: Multiple Hook Requests
- Replies: 6
- Views: 565
Re: Multiple Hook Requests
dcrider, I just overhauled the "Payment Plan Procedures and Credits" window (FormPayPlanCredits.cs) in the head (projected to be 21.2.1 ATM). The 'loadData' parameter that was being passed into the "FormPayPlanCredits.Load_end" hook no longer exists (I deleted both the field and the class it used). ...
- Tue Dec 17, 2019 10:07 am
- Forum: Sharing
- Topic: File Sharing Re-enabled
- Replies: 1
- Views: 4238
Re: File Sharing Re-enabled
File sharing has been turned back on as of December 17th, 2019.
- Wed Dec 04, 2019 10:14 am
- Forum: Sharing
- Topic: File Sharing Re-enabled
- Replies: 1
- Views: 4238
File Sharing Re-enabled
Uploading attachments has been temporarily disabled. This thread topic will be updated as soon as file sharing has been turned back on. Sorry for the inconvenience.
- Wed Jun 19, 2019 10:06 am
- Forum: Main Forum
- Topic: Appointment book printing
- Replies: 2
- Views: 1802
Re: Appointment book printing
There isn't an official way to print the appointment schedule in landscape. This is a good opportunity to let you know about our feature request system:
https://www.opendental.com/manual/featurerequests.html
https://www.opendental.com/manual/featurerequests.html
- Fri Jun 14, 2019 10:20 am
- Forum: Main Forum
- Topic: Auto Code Exit Logic Bug
- Replies: 1
- Views: 1456
Re: Auto Code Exit Logic Bug
We've actually had a few complaints about this over the years. Way back in 2012 we had an engineer explicitly code it this way as a bug fix "Auto code edit window now prevents you from setting up dysfunctional auto codes." because we were getting far more support calls for users having set them up i...
- Mon Jun 10, 2019 3:14 pm
- Forum: Main Forum
- Topic: Colors
- Replies: 2
- Views: 1811
Re: Colors
It sounds like you are referring to what we call Proc Appt Colors.
https://www.opendental.com/manual/apptv ... olors.html
https://www.opendental.com/manual/apptv ... olors.html
- Fri Jun 07, 2019 9:09 am
- Forum: Advanced Topics
- Topic: OneDrive
- Replies: 3
- Views: 3473
Re: OneDrive
However, this is only helpful if each of these unique OneDrive paths on each computer point to the same OneDrive account. If each doctor / computer has a different OneDrive account you have defeated the purpose. I just assumed this was not the case.
- Fri Jun 07, 2019 9:06 am
- Forum: Advanced Topics
- Topic: OneDrive
- Replies: 3
- Views: 3473
Re: OneDrive
Maybe you could go to each computer and make a symbolic link from a folder path that all three computers know about to the corresponding folder of unique path. E.g. create a "C:\Custom\OpenDental\Path" on each computer and then utilize the mklink command to link them to their corresponding "C:\users...
- Thu Jun 06, 2019 5:02 pm
- Forum: Main Forum
- Topic: Perio exam/charting showing "DOC" instead of hygienist
- Replies: 2
- Views: 1723
Re: Perio exam/charting showing "DOC" instead of hygienist
It gets set to the patient's primary provider which is set via the Edit Patient Information window. https://www.opendental.com/manual/patientedit.html It would be a feature request to override the patient provider with the provider linked to the user currently logged in (if the user is even linked t...
- Thu Jun 06, 2019 4:42 pm
- Forum: Developers
- Topic: Document.Import with a document description
- Replies: 2
- Views: 2005
Re: Document.Import with a document description
There is no such thing as a Document.Import method. Are you referring to ImageStore.Import()? That method returns a Document object which is the object that should have the Description field set after Import is invoked. I don't fully understand your FYI, are you trying to say that the "Item Info" wi...
- Tue May 28, 2019 6:43 am
- Forum: Main Forum
- Topic: Importing emails from gmail.
- Replies: 5
- Views: 3474
Re: Importing emails from gmail.
Correct, POP3 is currently supported while IMAP is feature request #3276
https://www.opendental.com/manual/featurerequests.html
https://www.opendental.com/manual/featurerequests.html
- Thu May 23, 2019 9:25 am
- Forum: Main Forum
- Topic: OD crashes when importing scanned documents
- Replies: 5
- Views: 3211
Re: OD crashes when importing scanned documents
Do you get an error message before it crashes? If so, what does it say? If not, can you go into your Windows Event Viewer and look for any Application Errors that are for Open Dental and report what information that has? Also, what is the exact version of Open Dental that you are using? We release s...
- Tue May 21, 2019 2:21 pm
- Forum: Developers
- Topic: Bad Database Design Spotlight
- Replies: 7
- Views: 2933
Re: Bad Database Design Spotlight
We have been wanting to release a 64 bit version of Open Dental (and thus would package the 64 bit version of MySQL with it) but have been focusing on other necessities. E.g. making a smooth and semi-automated MySQL upgrade tool so we can get all of our users off of MySQL 5.5.
- Tue May 21, 2019 9:08 am
- Forum: Developers
- Topic: Bad Database Design Spotlight
- Replies: 7
- Views: 2933
Re: Bad Database Design Spotlight
We're not perfect, but we try really hard to keep the "waste" down. On top of that we try and clean up after ourselves when we discover that it would take too much time to rewrite a wasteful system to be more efficient. E.g. we clean up the signalod table after a while because the data is no longer ...
- Mon May 13, 2019 2:03 pm
- Forum: Developers
- Topic: DB Export of QueryList Examples
- Replies: 3
- Views: 2398
Re: DB Export of QueryList Examples
The main page that loads (with no filters) should be every query that we have available (hence it takes so long to load). I have not verified this information recently so it might be wrong but was true back in the day (8 years ago).
- Thu May 09, 2019 9:01 am
- Forum: Main Forum
- Topic: How often do I need to update
- Replies: 5
- Views: 3130
Re: How often do I need to update
I am not sure what version is beta version?... Our home page will shows a brief description of our latest versions along with links to a more detailed breakdown of what is new in each corresponding version. (beta) - Version 19.1 - Dynamic Chart module. Patient Dashboard. Help Feature. https://www.o...
- Wed May 08, 2019 8:59 am
- Forum: Main Forum
- Topic: How often do I need to update
- Replies: 5
- Views: 3130
Re: How often do I need to update
We debug the software every single day (sans holidays). You can keep track of what we are doing at all times via our Bug Tracker: https://opendentalsoft.com:1943/ODBugTracker/PreviousVersions.aspx If you are on the Beta version of our software then you should update often. If you are on older versio...
- Thu May 02, 2019 9:36 am
- Forum: Main Forum
- Topic: Importing emails from gmail.
- Replies: 5
- Views: 3474
Re: Importing emails from gmail.
There isn't a way to copy and paste email from GMail but you can sync your entire GMail account with Open Dental so that incoming emails automatically show up within Open Dental. Incoming Email Settings https://www.opendental.com/manual/emailbyuser.html and then set the Inbox Receive Interval https:...
- Fri Apr 26, 2019 8:16 am
- Forum: Main Forum
- Topic: Multiple Cell numbers
- Replies: 1
- Views: 1515
Re: Multiple Cell numbers
I can only speak for Open Dental integrated texting which will not honor comma delimited numbers for texting multiple recipients. That would be a feature request.
E.g. FR #5967 - Multiple Wireless phone numbers for text reminders
https://www.opendental.com/manual/featurerequests.html
E.g. FR #5967 - Multiple Wireless phone numbers for text reminders
https://www.opendental.com/manual/featurerequests.html
- Fri Apr 19, 2019 9:11 am
- Forum: Developers
- Topic: Need Help with HL7 out bound message
- Replies: 1
- Views: 1440
Re: Need Help with HL7 out bound message
Download the HL7 standard for the types of messages you need to pull out and parse any pertinent data for your separate database.
http://www.hl7.org/
http://www.hl7.org/
- Wed Apr 17, 2019 11:36 am
- Forum: Developers
- Topic: Link on New Patient Reminder Text to fill forms
- Replies: 1
- Views: 1391
Re: Link on New Patient Reminder Text to fill forms
You want to use Web Forms.
https://www.opendental.com/manual/webforms.html
Once setup, the URL that you should use on your web site will be available via the Web Form Setup window.
https://www.opendental.com/manual/webformsupload.html
https://www.opendental.com/manual/webforms.html
Once setup, the URL that you should use on your web site will be available via the Web Form Setup window.
https://www.opendental.com/manual/webformsupload.html
- Mon Apr 15, 2019 12:36 pm
- Forum: Advanced Topics
- Topic: nonhumans submitting webforms
- Replies: 3
- Views: 3500
Re: nonhumans submitting webforms
I would want to create some sort of API for a new web service (kind of like FHIR) that you could call in order to upload said data so that we could scrub it first. I can't have data coming into my database that doesn't adhere to the arbitrary rules that we expect because it could destabilize the web...
- Mon Apr 15, 2019 9:11 am
- Forum: Advanced Topics
- Topic: nonhumans submitting webforms
- Replies: 3
- Views: 3500
Re: nonhumans submitting webforms
The POST-able entity that you need to communicate with is not publicly available. Why not skip the middle man (Open Dental) and make your script directly insert sheets into the database (essentially what Web Forms do in the long run)? Or is there a specific reason that you want to use Web Forms in a...
- Thu Apr 11, 2019 12:33 pm
- Forum: Developers
- Topic: Dental KPI & Metrics
- Replies: 2
- Views: 2127
Re: Dental KPI & Metrics
Our Query Examples page has over 1,000 entries that have been added over the years from requests made by users. I recommend checking that list out if you haven't already done so.
https://opendentalsoft.com:1943/ODQuery ... yList.aspx
https://opendentalsoft.com:1943/ODQuery ... yList.aspx
- Wed Apr 10, 2019 9:37 am
- Forum: Developers
- Topic: Integration Clinic Data with Central Datastore
- Replies: 1
- Views: 1470
Re: Integration Clinic Data with Central Datastore
The only solution we provide that I can think of would be a database merge. https://www.opendental.com/site/conversionsmerge.html We provide a tool that lets you easily access multiple location databases and do small operations against them which is called the Central Enterprise Management Tool (CEM...
- Fri Mar 22, 2019 5:00 pm
- Forum: Advanced Topics
- Topic: 19.1 beta exception on AWS EC2 server
- Replies: 10
- Views: 6844
Re: 19.1 beta exception on AWS EC2 server
Try building in Release mode? Looks like demo credentials were sent over.
- Fri Mar 22, 2019 1:57 pm
- Forum: Advanced Topics
- Topic: 19.1 beta exception on AWS EC2 server
- Replies: 10
- Views: 6844
Re: 19.1 beta exception on AWS EC2 server
That error makes it sound like your database didn't quite finish the 19_1_1 script. Does your preference table contain rows for the following PrefNames? ThemeSetByUser, GlobalUpdateWriteOffLastClinicCompleted
- Mon Mar 18, 2019 2:55 pm
- Forum: Advanced Topics
- Topic: Debugging mySQL Error
- Replies: 1
- Views: 2470
Re: Debugging mySQL Error
Modify the sql_mode parameter to either a blank string or NO_AUTO_CREATE_USER.
- Mon Mar 18, 2019 9:57 am
- Forum: Advanced Topics
- Topic: "Server Time" for timeclock
- Replies: 4
- Views: 3743
Re: "Server Time" for timeclock
I'll see about getting this information into the following page in our manual.
https://www.opendental.com/manual/manage.html
https://www.opendental.com/manual/manage.html
- Mon Mar 18, 2019 9:16 am
- Forum: Advanced Topics
- Topic: "Server Time" for timeclock
- Replies: 4
- Views: 3743
Re: "Server Time" for timeclock
The "Server Time" is a reflection of the time reported by your MySQL server. You can run the following query manually and it should match what is displayed within the Manage module: SELECT NOW() If you need to adjust your server time, or have already done so, then you should restart your MySQL servi...
- Thu Feb 28, 2019 11:51 am
- Forum: Main Forum
- Topic: My Hygienist Deleted a Perio Exam Chart and...
- Replies: 6
- Views: 3434
Re: My Hygienist Deleted a Perio Exam Chart and...
You could restrict your less than perfect employees by putting a date restriction on the PerioEdit permission so that they have to ask a perfect user, such as yourself, before deleting historic exams.
https://www.opendental.com/manual/permissions.html

https://www.opendental.com/manual/permissions.html
- Thu Feb 28, 2019 10:21 am
- Forum: Main Forum
- Topic: My Hygienist Deleted a Perio Exam Chart and...
- Replies: 6
- Views: 3434
Re: My Hygienist Deleted a Perio Exam Chart and...
Correction, apparently we already ask the question "Delete Exam?" and have since before Open Dental 4.7
I only looked at the Delete button from within the Perio Chart window, is there another way your hygienist is deleting exams?
I only looked at the Delete button from within the Perio Chart window, is there another way your hygienist is deleting exams?
- Thu Feb 28, 2019 10:17 am
- Forum: Main Forum
- Topic: My Hygienist Deleted a Perio Exam Chart and...
- Replies: 6
- Views: 3434
Re: My Hygienist Deleted a Perio Exam Chart and...
We typically ask the user if they are sure first before deleting things, I'll create a ticket for this.
- Tue Feb 12, 2019 6:00 pm
- Forum: Advanced Topics
- Topic: human readable in MySQL
- Replies: 5
- Views: 4474
Re: human readable in MySQL
Thanks guys, to clarify for appointment status and insplan.PlanNum there are no tables to join. Status is an enum so no JOIN needed. However, PlanNum is the primary key of a table so odds are you need to JOIN to it from other tables. Basic rule of thumb will be any column that starts with "FK to [t...
- Tue Feb 12, 2019 10:28 am
- Forum: Main Forum
- Topic: Security - Only edit insurance adjustments for current day?
- Replies: 3
- Views: 2186
Re: Security - Only edit insurance adjustments for current d
Correct, the InsWriteOffEdit permission controls the ability to enter write-offs and write-off estimates. The current logic in the program allows you to have a set amount of days (or a specific date) after the DateEntryC (automatically updated when the procedure gets created and when it gets set com...
- Tue Feb 12, 2019 10:10 am
- Forum: Advanced Topics
- Topic: human readable in MySQL
- Replies: 5
- Views: 4474
Re: human readable in MySQL
And if you like to peruse source code you could check out FormQuery.MakeReadable() which contains our monster switch statement that takes raw query results and translates them to the Human Readable version that is displayed to the user via C#.
- Mon Feb 11, 2019 11:07 am
- Forum: Main Forum
- Topic: Query- Partial Signature
- Replies: 2
- Views: 1814
Re: Query- Partial Signature
Agreed.
Side note: A much easier query would be a report that shows any sheets that have a signature field that is not signed. However, that would include sheets with no signature boxes signed, not just the desired "partials".
Side note: A much easier query would be a report that shows any sheets that have a signature field that is not signed. However, that would include sheets with no signature boxes signed, not just the desired "partials".
- Mon Feb 11, 2019 11:03 am
- Forum: Main Forum
- Topic: Security - Only edit insurance adjustments for current day?
- Replies: 3
- Views: 2186
Re: Security - Only edit insurance adjustments for current d
Write-offs aren't technically stored as adjustments in the eyes of Open Dental so they got their own category:
The InsWriteOffEdit permission is what you care to restrict.
https://opendental.com/manual/permissions.html
The InsWriteOffEdit permission is what you care to restrict.
https://opendental.com/manual/permissions.html
- Tue Feb 05, 2019 10:08 am
- Forum: Main Forum
- Topic: Suggestions for general email usage through Open Dental?
- Replies: 4
- Views: 2611
Re: Suggestions for general email usage through Open Dental?
At minimum, does anyone know if it is possible to do an auto-reply through Open Dental? I suppose as an alternative I could set it up through the google side since our email are through G Suite. This may be better anyway so auto-replies don't clutter the OD charting and inbox? Most email service pr...
- Tue Feb 05, 2019 9:59 am
- Forum: Main Forum
- Topic: Invalid Backup Path Error
- Replies: 1
- Views: 1410
Re: Invalid Backup Path Error
Maybe the path is correct and you just forgot to run Open Dental as an administrator and so you don't have access to it? Call in to support and we can help you locate your database and get the backup system working. Or, if you're feeling froggy, you can do it yourself by opening up your Windows "Ser...
- Wed Jan 30, 2019 9:59 am
- Forum: Main Forum
- Topic: Emails not working.
- Replies: 4
- Views: 3204
Re: Emails not working.
From the link you posted: Protocol detection only succeeded in one direction. For FTP and SMTP this is expected. So if you have been using these protocols from your network then you will see these alerts. Email within Open Dental is typically sent via SMTP so I guess this is expected behavior with S...
- Tue Jan 29, 2019 5:35 pm
- Forum: Main Forum
- Topic: Emails not working.
- Replies: 4
- Views: 3204
Re: Emails not working.
Email clients usually give more descriptive errors. I'll see about making a ticket for getting as much raw data as possible and putting it in a different output format but that won't help you tonight. Because it's such a generic error I can only suggest generic things like make sure your firewall is...
- Mon Jan 28, 2019 11:49 am
- Forum: Advanced Topics
- Topic: CEMT over Middle Tier
- Replies: 12
- Views: 7373
Re: CEMT over Middle Tier
Let me know what action you were taking prior to getting that error if you need any help tracking it down.
- Mon Jan 28, 2019 11:29 am
- Forum: Advanced Topics
- Topic: CEMT over Middle Tier
- Replies: 12
- Views: 7373
Re: CEMT over Middle Tier
Verified that v18.4 allowed me to connect to a Middle Tier CEMT. I didn't have time to click around at all so you might stumble upon some bugs (not very many people use the CEMT via MT). The config file logic is written in a strange way in the sense that it requires the other XML nodes to be present...
- Mon Jan 28, 2019 11:14 am
- Forum: Advanced Topics
- Topic: Windows update caused problems
- Replies: 3
- Views: 3337
Re: Windows update caused problems
From our Customer Announcements on the home page: https://www.opendental.com/index.html 01/15/2019 - Windows has released a fix for the error below. See: https://support.microsoft.com/en-us/help/4487345/update-for-windows-7-sp1-and-windows-server-2008-r2 ^which will eventually make it to our announc...
- Mon Jan 28, 2019 11:10 am
- Forum: Advanced Topics
- Topic: CEMT over Middle Tier
- Replies: 12
- Views: 7373
Re: CEMT over Middle Tier
I need to do some testing to make sure Middle Tier is working correctly but assuming that it is, you need to make sure you have an XML node called "MiddleTierAddr" which is where you'll enter your URL / URI for the CEMT Middle Tier web service.
https://www.opendental.com/manual/cemtsetup.html
https://www.opendental.com/manual/cemtsetup.html
- Fri Jan 25, 2019 10:00 am
- Forum: Developers
- Topic: Add Patient Fields in Date data type
- Replies: 1
- Views: 1478
Re: Add Patient Fields in Date data type
That bug, "Patient Fields, date and currency types were not being saved to the database", was fixed and released with v18.4.19 and will be released with v18.3.46
https://opendentalsoft.com:1943/ODBugTr ... .aspx#18.3
https://opendentalsoft.com:1943/ODBugTr ... .aspx#18.3
- Tue Jan 22, 2019 1:28 pm
- Forum: Developers
- Topic: Open Dental V16
- Replies: 1
- Views: 1413
Re: Open Dental V16
Hello test,
There was no trial version for v16.
There was no trial version for v16.
- Sun Jan 13, 2019 8:14 am
- Forum: Advanced Topics
- Topic: Avoiding server conflicts
- Replies: 13
- Views: 7553
Re: Avoiding server conflicts
Uninstalling OD does not remove the services it installs. I have no idea if they phone home once OD is uninstalled. As a precaution, I have blocked internet access for the VM at the router level. JLM That's because the installer doesn't install the services. More of a head's up to let you know your...
- Tue Jan 08, 2019 11:04 am
- Forum: Advanced Topics
- Topic: Avoiding server conflicts
- Replies: 13
- Views: 7553
Re: Avoiding server conflicts
That's because the installer doesn't install the services.JLM wrote:Uninstalling OD does not remove the services it installs. I have no idea if they phone home once OD is uninstalled. As a precaution, I have blocked internet access for the VM at the router level.
JLM
- Tue Jan 08, 2019 10:26 am
- Forum: Main Forum
- Topic: Changing deceased account Guantor
- Replies: 5
- Views: 2848
Re: Changing deceased account Guantor
...looking for a script/SQL to create a list of deceased patients set as account Guarantors. Getting a list of deceased patients that are set as the guarantor is a very simple query that might even be helpful for other users some day in the future. I'd recommend filling out a query request so that ...
- Mon Jan 07, 2019 1:31 pm
- Forum: Main Forum
- Topic: Changing default recall email text
- Replies: 1
- Views: 1417
Re: Changing default recall email text
For manual Recall reminders:
https://www.opendental.com/manual/recallsetup.html
For Web Sched Recall reminders:
https://www.opendental.com/manual/webschedverify.html
https://www.opendental.com/manual/recallsetup.html
For Web Sched Recall reminders:
https://www.opendental.com/manual/webschedverify.html
- Mon Jan 07, 2019 10:08 am
- Forum: Advanced Topics
- Topic: Avoiding server conflicts
- Replies: 13
- Views: 7553
Re: Avoiding server conflicts
Can I simply uninstall OpenDental from my copy of the server but leave mysql running and serving the opendental DB? ie. Does opendental itself have to be installed on the server for the workstations to operate? Open Dental is not required to be installed for MySQL to run / serve the database (lots ...
- Thu Jan 03, 2019 10:25 am
- Forum: Advanced Topics
- Topic: Possible bug 18.4.10 beta
- Replies: 2
- Views: 2932
Re: Possible bug 18.4.10 beta
I see how this could happen sometimes. I'll create a bug ticket and get someone on it ASAP.
- Wed Jan 02, 2019 3:18 pm
- Forum: Developers
- Topic: OD 18.4 beta runtime error
- Replies: 8
- Views: 3769
Re: OD 18.4 beta runtime error
You don't need to have any MySQL connector installed (at least I don't have any installed) but it doesn't hurt if you do. I found where we had too much specificity in our reference to the MySql.Data.dll and fixed it (revision 21616).
- Wed Jan 02, 2019 2:59 pm
- Forum: Developers
- Topic: OD 18.4 beta runtime error
- Replies: 8
- Views: 3769
Re: OD 18.4 beta runtime error
There must be something hard-coded to our directory setup because it works fine for me until I create a brand new checkout in a strange location. I'll see if I can't find where the path assumption is being made instead of using a relative path.
- Wed Jan 02, 2019 1:28 pm
- Forum: Developers
- Topic: OD 18.4 beta runtime error
- Replies: 8
- Views: 3769
Re: OD 18.4 beta runtime error
Your solution is acting like it doesn't have the "xDataConnectionBase" project... That or it can't access it for whatever reason. Double check that you have that project and that it can compile. DataConnectionBase .DataConnection.NonQ(System.String, Boolean, System.String, System.String, Boolean, My...
- Wed Jan 02, 2019 9:55 am
- Forum: Main Forum
- Topic: 2019 CDT Codes...Cleanings Category and Space Maintainers?
- Replies: 5
- Views: 3032
Re: 2019 CDT Codes...Cleanings Category and Space Maintainer
Issue verified and added to our bug tracker.
https://opendentalsoft.com:1943/ODBugTr ... sions.aspx
https://opendentalsoft.com:1943/ODBugTr ... sions.aspx
- Fri Dec 28, 2018 6:16 pm
- Forum: Main Forum
- Topic: 2019 CDT Codes...Cleanings Category and Space Maintainers?
- Replies: 5
- Views: 3032
Re: 2019 CDT Codes...Cleanings Category and Space Maintainer
I'll have someone look into this. What version of Open Dental are you using?
- Tue Dec 18, 2018 3:53 pm
- Forum: Developers
- Topic: Compiler errors in the latest code online.
- Replies: 7
- Views: 3516
Re: Compiler errors in the latest code online.
My NuGet Manager for the OpenDental solution says: MySql.Data by Oracle (v8.0.13) <= I don't think this is necessary but doesn't hurt Newtonsoft.Json by James Newton-King (v12.0.1) <= this is a known requirement ^ However, the actual version of JSON installed is v9.0.1 so I don't know why the manage...
- Mon Dec 17, 2018 3:16 pm
- Forum: Developers
- Topic: Compiler errors in the latest code online.
- Replies: 7
- Views: 3516
Re: Compiler errors in the latest code online.
Severity Code Description Project File Line Suppression State Error CS0246 The type or namespace name 'CodeBase' could not be found (are you missing a using directive or an assembly reference?) OpenDentalCloud X:\ceysoft\CeysoftUI\OpenDental\OpenDental18_3_1\OpenDentalCloud\Storage\Dropbox.cs 1 Act...
- Sun Dec 16, 2018 8:16 am
- Forum: Developers
- Topic: Compiler errors in the latest code online.
- Replies: 7
- Views: 3516
Re: Compiler errors in the latest code online.
That error is due to the version of C# you are using which is not able to understand the null-conditional operator. You simply need to upgrade to at least C# version 6.0 https://docs.microsoft.com/en-us/dotnet/csharp/language-reference/language-specification/expressions#null-conditional-operator I'l...
- Fri Dec 14, 2018 5:24 pm
- Forum: Developers
- Topic: Compiler errors in the latest code online.
- Replies: 7
- Views: 3516
Re: Compiler errors in the latest code online.
What's one of the errors (or several of them)?
- Fri Dec 14, 2018 5:22 pm
- Forum: Main Forum
- Topic: Appointment views - problem
- Replies: 4
- Views: 2637
Re: Appointment views - problem
The bug "Appointment module, appointment grid didn't redraw properly when changing the view sometimes." has been fixed and will be released with v18.3.35 and v18.4.5.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Fri Dec 14, 2018 10:05 am
- Forum: Developers
- Topic: 18.4 Conversion corrupted DB
- Replies: 5
- Views: 3158
Re: 18.4 Conversion corrupted DB
Looks like you need to reinstall the Open Dental v18.4 or try from a different computer. I double checked that v18.4.4 can successfully upgrade a database. If you continuously get this error, please call in to support and we'll troubleshoot or get a copy of your database for closer inspection. Are w...
- Thu Dec 13, 2018 5:18 pm
- Forum: Developers
- Topic: SVN Guest Credentials
- Replies: 0
- Views: 7000
SVN Guest Credentials
The latest update to our SVN Server has removed the ability to have an anonymous user in order to checkout source code. The following credentials should be used in order to download our source code:
https://www.opendental.com/site/sourcecode.htmlusername: guest
password: od123
- Thu Dec 13, 2018 10:16 am
- Forum: Main Forum
- Topic: Login required for OD SVN server?
- Replies: 3
- Views: 2329
Re: Login required for OD SVN server?
We had to upgrade our SVN server and it seems VisualSVN removed the ability to have an anonymous user. Use the following credentials:
UserName: guest
Password: od123
UserName: guest
Password: od123
- Thu Dec 13, 2018 10:07 am
- Forum: Main Forum
- Topic: Appointment views - problem
- Replies: 4
- Views: 2637
Re: Appointment views - problem
That's very helpful information, I'll forward that to the engineer that is working on the basic redraw bug that he found and have him make sure the vertical monitor scenario works as well.
- Wed Dec 12, 2018 4:04 pm
- Forum: Main Forum
- Topic: Appointment views - problem
- Replies: 4
- Views: 2637
Re: Appointment views - problem
What version of Open Dental are you using? Although I can't duplicate an exception there does seem to be a problem with redrawing an appointment view that changes the rows per increment value. We'll create a bug ticket and get working on that. http://opendentalsoft.com:1942/ODBugTracker/PreviousVers...
- Thu Dec 06, 2018 3:43 pm
- Forum: Developers
- Topic: Question about Appointment table
- Replies: 2
- Views: 1759
Re: Question about Appointment table
Hi, if an appointment is changed, e.g. scheduled time changed, AptNum should still be the same, right? Correct, the AptNum will stay the same in this and most other scenarios when editing the appointment. If I need to cancel an appointment, then simply delete the row with AptNum=XXX, right? No. Whe...
- Tue Dec 04, 2018 10:47 am
- Forum: Developers
- Topic: Backward Compatible-Issue PrefC.GetString & PrefC.GetInt
- Replies: 3
- Views: 2105
Re: Backward Compatible-Issue PrefC.GetString & PrefC.GetInt
There is a possibility that our multiple clients are using a different version. They will have different business layers, right? That is correct. How do you think is the best approach to maintain backward compatibility. Should we stop using the business layer? Open Dental does not honor backward co...
- Mon Dec 03, 2018 11:30 am
- Forum: Developers
- Topic: Backward Compatible-Issue PrefC.GetString & PrefC.GetInt
- Replies: 3
- Views: 2105
Re: Backward Compatible-Issue PrefC.GetString & PrefC.GetInt
There was a couple of versions where large customers were having significant slowness with caching data and we had a temporary bug fix in place that took an optional parameter (dictionary of prefs). The bug was finally fixed the correct way and the optional parameter was removed. Thus you need to si...
- Fri Nov 30, 2018 2:28 pm
- Forum: Main Forum
- Topic: Unable to view images
- Replies: 1
- Views: 1535
Re: Unable to view images
What version of Open Dental are you currently using and how are you storing images (found in Edit Paths window)?
https://www.opendental.com/manual/paths.html
https://www.opendental.com/manual/paths.html
- Mon Nov 26, 2018 5:19 pm
- Forum: Main Forum
- Topic: Getting error while fetching data by query from middletier
- Replies: 2
- Views: 1932
Re: Getting error while fetching data by query from middleti
The bug "Middle Tier, invoking Meth.GetTableLow() from a plug-in was causing an error" is fixed and will be released with v18.2.48 and v18.3.27. Your users need to update their version of Open Dental in order for your plug-in to start working in a Middle Tier environment again. http://opendentalsoft...
- Fri Nov 23, 2018 10:43 am
- Forum: Main Forum
- Topic: Getting error while fetching data by query from middletier
- Replies: 2
- Views: 1932
Re: Getting error while fetching data by query from middleti
I verified that this is an issue and will create a bug ticket for it and get back to you once I know more.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Fri Nov 23, 2018 10:11 am
- Forum: Developers
- Topic: Plugins and middle tier
- Replies: 1
- Views: 1445
Re: Plugins and middle tier
As long as they are at or above v14.3 plug-ins should 'just work' for Middle Tier users.
https://www.opendental.com/manual/version14_3.html
Code: Select all
Plug-ins now supported in Middle Tier.
- Sun Nov 18, 2018 11:32 am
- Forum: Developers
- Topic: Plugin access to forms
- Replies: 2
- Views: 1762
Re: Plugin access to forms
I read your post again but this time slowly, carefully chewing on every word and I think I understand your specific conundrum. Your plugin project must not have a reference to CodeBase thus it must not know what an ODForm even is in the first place. Simply add a reference to CodeBase in your plugin ...
- Sat Nov 17, 2018 8:51 am
- Forum: Developers
- Topic: Plugin access to forms
- Replies: 2
- Views: 1762
Re: Plugin access to forms
All Open Dental forms are technically "System.Windows.Forms.Form"s by way of inheritance; FormPatientEdit > ODForm > ODFormAbs > Form Therefore, you must not have told the compiler what your local "formPatientEdit" is so it has no idea how to treat it, thus it treats it like Object (the father of us...
- Tue Nov 13, 2018 5:28 pm
- Forum: Main Forum
- Topic: Add column for assistant busy or not?
- Replies: 1
- Views: 1453
Re: Add column for assistant busy or not?
I believe you can add a provider bar for the assistant: View Operatories / View Provider Bars
https://www.opendental.com/manual/appoi ... reate.html
https://www.opendental.com/manual/timebars.html
https://www.opendental.com/manual/appoi ... reate.html
https://www.opendental.com/manual/timebars.html
- Tue Nov 13, 2018 10:42 am
- Forum: Main Forum
- Topic: address labels
- Replies: 1
- Views: 1405
- Wed Nov 07, 2018 3:32 pm
- Forum: Developers
- Topic: Security permissions
- Replies: 2
- Views: 1886
Re: Security permissions
Are security permissions now read/written from/to usergroupattach or userod? Security permissions are linked to user groups and the userod.UserGroupNum was deprecated in favor of the usergroupattaches table. userod.UserGroupNum : Deprecated. Use UserGroupAttaches to link Userods to UserGroups. http...
- Fri Nov 02, 2018 11:18 am
- Forum: Developers
- Topic: ImageFolder sometimes empty
- Replies: 1
- Views: 1368
Re: ImageFolder sometimes empty
We dynamically create them on the fly. You will be interested in invoking OpenDentBusiness.ImageStore.GetPatientFolder(). I would recommend calling that method instead of trying to do what it does on your own cause you could cause some angry doctors if you mess with the image folders in an odd way (...
- Fri Nov 02, 2018 11:14 am
- Forum: Developers
- Topic: Minimum target Open Dental/Windows versions
- Replies: 1
- Views: 1514
Re: Minimum target Open Dental/Windows versions
We see all kinds of versions of Windows out in the wild. From an Open Dental perspective we try and support all versions of Windows that Microsoft supports. We don't hesitate to drop support for an OS (e.g. Window XP) when Microsoft drops support for it. https://www.opendental.com/site/computerrequi...
- Mon Oct 29, 2018 9:36 am
- Forum: Developers
- Topic: Access to Open Dental 18.1 (or other builds)
- Replies: 9
- Views: 4667
Re: Access to Open Dental 18.1 (or other builds)
...Cheap copies are similar to hard links in Unix, which means that instead of making a complete copy in the repository, an internal link is created, pointing to a specific tree/revision. As a result branches and tags are very quick to create, and take up almost no extra space in the repository. I ...
- Fri Oct 26, 2018 1:36 pm
- Forum: Advanced Topics
- Topic: Upgrading to MySQL 8.0
- Replies: 5
- Views: 4513
Re: Upgrading to MySQL 8.0
There are several default settings that MySQL has chosen that slow the system down significantly.
e.g. setting eq_range_index_dive_limit to 0 would probably speed up your system.
https://dev.mysql.com/doc/refman/8.0/en ... dive_limit
e.g. setting eq_range_index_dive_limit to 0 would probably speed up your system.
https://dev.mysql.com/doc/refman/8.0/en ... dive_limit
- Fri Oct 26, 2018 8:57 am
- Forum: Advanced Topics
- Topic: Upgrading to MySQL 8.0
- Replies: 5
- Views: 4513
Re: Upgrading to MySQL 8.0
You're quite lucky that we upgraded our MySQL connector recently otherwise you wouldn't have been able to even connect to a MySQL 8.0 service 

- Fri Oct 26, 2018 8:54 am
- Forum: Advanced Topics
- Topic: Upgrading to MySQL 8.0
- Replies: 5
- Views: 4513
Re: Upgrading to MySQL 8.0
...to get from 5.5 to 8.0 is pretty complicated and time consuming. Utilizing the mysql community installer makes the process easier. I had to upgrade from 5.5 to 5.6, and mysql_upgrade the databases. Then to 5.7, and then to 8.0. That's the main reason right there. We're still trying to figure out...
- Sun Oct 21, 2018 7:06 am
- Forum: Developers
- Topic: Access to Open Dental 18.1 (or other builds)
- Replies: 9
- Views: 4667
Re: Access to Open Dental 18.1 (or other builds)
I've been pulling from the same label/tag (opendental18.1)...but in continues to change (new files, version# changes). It also shoots holes in the earlier conversation. Problem : How do I reproduce a specific version of Open Dental? If the About->Help reads "Open Dental 18.1.55"...how would one rep...
- Tue Oct 16, 2018 12:55 pm
- Forum: Main Forum
- Topic: eservices scheduler
- Replies: 2
- Views: 1978
Re: eservices scheduler
Finally found what I was looking for in the "Other Interface Options" on the "Web Sched New Patient" page. https://www.opendental.com/manual/webschednewpatsetup.html Open Dental would have to provide an interface to dictate the color for Web Sched recalls since those URLs are emailed / texted to the...
- Tue Oct 16, 2018 12:48 pm
- Forum: Main Forum
- Topic: eservices scheduler
- Replies: 2
- Views: 1978
Re: eservices scheduler
The color theme can be changed for our Web Sched solutions via the URL. I'm trying to find where we talk about that specifically in our manual. Also, we allow users to use Web Sched in an "embedded" fashion so that it looks like your website. Here is an example of what I'm talking about: http://pati...
- Thu Oct 11, 2018 11:48 am
- Forum: Developers
- Topic: Cannot connect to databse
- Replies: 5
- Views: 2837
Re: Cannot connect to databse
I suggest calling in to support so they can help you get your Trial up and running (e.g. so that you can connect to your database). https://www.opendental.com/contact.html Once you are allowed to connect to the database with the Trial version then we can start having the conversation as to what you ...
- Thu Oct 11, 2018 9:23 am
- Forum: Developers
- Topic: Cannot connect to databse
- Replies: 5
- Views: 2837
Re: Cannot connect to databse
There is no script to run (unless you run our Unit Tests which will technically create a database for you automatically). I highly suggest you read the following page on our website in detail. The second sentence on the page says: REQUIREMENT: You must first install the Trial Version so you can see ...
- Thu Oct 11, 2018 8:57 am
- Forum: Developers
- Topic: Cannot connect to databse
- Replies: 5
- Views: 2837
Re: Cannot connect to databse
You probably just want to invoke DataConnection.SetDb() if you are doing custom coding. Otherwise; just use the Choose Database window when it shows up after launching Open Dental. If you are having a MySQL error then you'll need to provide the specific error so that we can help you with that. If th...
- Wed Oct 10, 2018 8:53 am
- Forum: Main Forum
- Topic: Create template database
- Replies: 6
- Views: 3318
Re: Create template database
We have done it multiple times. We are on monthly support. Check with the conversions department. There is a cost involved but they were able to give us just what you want when we opened satellites. drtmz I did not know that was a thing. Very cool: https://www.opendental.com/site/conversionssplit.h...
- Tue Oct 09, 2018 4:40 pm
- Forum: Main Forum
- Topic: Create template database
- Replies: 6
- Views: 3318
Re: Create template database
Right, there is no "export settings" or "create template database from live database" currently. That would be a feature request.
https://www.opendental.com/manual/featurerequests.html
https://www.opendental.com/manual/featurerequests.html
- Fri Oct 05, 2018 11:01 am
- Forum: Advanced Topics
- Topic: UPDATED VER 18
- Replies: 1
- Views: 2721
Re: UPDATED VER 18
Do you by chance have your year set to only show two digits in your region and language settings? If so then you'll want to keep an eye on the bug that was just reported to us: Providers, blankTerm Dates and Birthdates set to 01/01/2001 if region settings use a two digit year format. http://opendent...
- Tue Oct 02, 2018 5:57 pm
- Forum: Main Forum
- Topic: Create template database
- Replies: 6
- Views: 3318
Re: Create template database
I would just take the blank database from the trial, don't enter any registration key into it, set it up however you want and then distribute copies of that database to anyone in the world.
- Tue Oct 02, 2018 9:01 am
- Forum: Main Forum
- Topic: Win 7 problems
- Replies: 3
- Views: 2433
Re: Win 7 problems
We're a 32bit application. We don't even have a 64bit version of the software to even release to customers so there is something else going on. Feel free to call support and we can look into it for you.
https://www.opendental.com/contact.html
https://www.opendental.com/contact.html
- Wed Sep 26, 2018 9:09 am
- Forum: Main Forum
- Topic: New OD feature?
- Replies: 3
- Views: 2372
Re: New OD feature?
Block a Number To block incoming text messages from a specific mobile number, right click on the text message, then click Block Number. The sender will see the text message as delivered, but it will not appear in Open Dental. Blocked messages cannot be recovered. https://www.opendental.com/manual/t...
- Tue Sep 25, 2018 1:19 pm
- Forum: Main Forum
- Topic: Win 7 problems
- Replies: 3
- Views: 2433
Re: Win 7 problems
Clicking on a user within Open Dental only sets the focus of the form to the Password text box so that you can instantly start typing in your password. I highly doubt that is taking up all of your CPU so it is probably something else running in the background (e.g. filling up cached items, something...
- Mon Sep 24, 2018 8:58 pm
- Forum: Developers
- Topic: Access to Open Dental 18.1 (or other builds)
- Replies: 9
- Views: 4667
Re: Access to Open Dental 18.1 (or other builds)
That is correct. We don't have a public repository that hosts every version in executable format if that is what you're looking for.
- Sun Sep 23, 2018 4:19 pm
- Forum: Main Forum
- Topic: Automatic Lab slip?
- Replies: 2
- Views: 2394
Re: Automatic Lab slip?
Agreed, that would be a nice feature request addition to the "automation" functionality built into Open Dental.
https://www.opendental.com/manual/automation.html
https://www.opendental.com/manual/featurerequests.html
https://www.opendental.com/manual/automation.html
https://www.opendental.com/manual/featurerequests.html
- Sun Sep 23, 2018 4:17 pm
- Forum: Main Forum
- Topic: home Back up
- Replies: 3
- Views: 2728
Re: home Back up
Which you have to turn your MySQL service back on in order to do so. Another way would be to open up your Windows "Service Manager" > find the MySQL service in the list of services > right click > Properties > the "Path to executable" value should start with a path to a .exe file followed by a space...
- Sun Sep 23, 2018 4:11 pm
- Forum: Main Forum
- Topic: school exuse slips
- Replies: 3
- Views: 3344
Re: school exuse slips
I highly recommend using the sheets framework. I think our new trial version has a built-in "patient excuse form" so you might want to check that out and consider using it as a starting point for your school excuse form. The sheets framework is getting more and more robust (in the middle of adding a...
- Sun Sep 23, 2018 4:02 pm
- Forum: Developers
- Topic: Access to Open Dental 18.1 (or other builds)
- Replies: 9
- Views: 4667
Re: Access to Open Dental 18.1 (or other builds)
Every version of Open Dental is publicly available. If you are looking into building your own stable or beta versions then I highly recommend checking out a revision that has a specific version as the commit log. These are officially released builds of Open Dental that are safe to use (not in the mi...
- Fri Sep 21, 2018 1:59 pm
- Forum: Main Forum
- Topic: altered progress notes
- Replies: 3
- Views: 2533
Re: altered progress notes
The only thing that I'm aware of that does that is the Audit Trail: Integrity of Data: In version 14.1 and greater, Open Dental checks to verify the integrity of the audit trail data. Black log entries indicate trusted entries; meaning Open Dental has checked and no changes have been made to the log...
- Tue Sep 11, 2018 10:22 am
- Forum: Main Forum
- Topic: Tooth chart on treatment plan
- Replies: 1
- Views: 1908
Re: Tooth chart on treatment plan
Yes, you can customize your printed treatment plans by using our sheets framework.
https://www.opendental.com/manual/sheetstreatplan.html
https://www.opendental.com/manual/sheetstreatplan.html
- Tue Aug 28, 2018 12:41 pm
- Forum: Main Forum
- Topic: HTML code in emails
- Replies: 7
- Views: 4801
Re: HTML code in emails
The build portion of the version ([major].[minor].[build]) is a poor judge of where a version is within the "cycle". A better indicator would be the date that a version was released in comparison to right now. E.g. v18.2.1 was released on 7/16/2018 which means that v18.2 has been released to the pub...
- Mon Aug 27, 2018 11:12 am
- Forum: Main Forum
- Topic: Backing up the A-Z folder
- Replies: 7
- Views: 6022
Re: Backing up the A-Z folder
Feels like a file is in use and waiting for the resource to be "released" but that kind of issue wouldn't typically happen every time you tried to make a backup...
- Mon Aug 27, 2018 9:12 am
- Forum: Advanced Topics
- Topic: Office Network Build series
- Replies: 3
- Views: 4178
Re: Office Network Build series
That would be most generous of you to share. There are countless people that attempt what you described and you could save many hours of headache by sharing your experience. Commended.
- Wed Aug 22, 2018 11:21 am
- Forum: Main Forum
- Topic: HTML code in emails
- Replies: 7
- Views: 4801
Re: HTML code in emails
HTML templates are not integrated with the new HTML code in emails that was implemented in version 18.2. However, now that we have implemented the technology behind allowing HTML in emails feature requests like #7575 "eReminders & eConfirmations use HTML email", which are template related, can be co...
- Thu Aug 16, 2018 4:29 pm
- Forum: Main Forum
- Topic: Space maintainer graphics
- Replies: 1
- Views: 1887
Re: Space maintainer graphics
That would be feature request #2528. I recommend voting on it so that you are notified when it becomes available.
https://www.opendental.com/manual/featurerequests.html
https://www.opendental.com/manual/featurerequests.html
- Wed Aug 01, 2018 9:21 am
- Forum: Main Forum
- Topic: Order/Inventory management
- Replies: 1
- Views: 2338
Re: Order/Inventory management
Just noting that we have a built-in supply / inventory system within Open Dental if that is what you are looking for.
https://www.opendental.com/manual/supplyinventory.html
https://www.opendental.com/manual/supplyinventory.html
- Fri Jul 20, 2018 9:02 am
- Forum: Advanced Topics
- Topic: Resetting ok to Text Field
- Replies: 3
- Views: 3137
Re: Resetting ok to Text Field
Open Dental doesn't give out queries that manipulate data. All data manipulation should be within the program for security purposes. Therefore a feature request would be required for a tool within the software to do it.
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html
- Thu Jul 19, 2018 2:52 pm
- Forum: Developers
- Topic: Opening OpenDental.sln errors
- Replies: 17
- Views: 17639
Re: Opening OpenDental.sln errors
Tried creating an sgen.exe.config file and placed it in every folder where there is an sgen.exe file... still same error showed up. Did you also try the quick fix from that section as well? The quick fix for this error is to right click the OD project, properties, build tab, and at the bottom, chan...
- Thu Jul 19, 2018 9:33 am
- Forum: Developers
- Topic: Opening OpenDental.sln errors
- Replies: 17
- Views: 17639
Re: Opening OpenDental.sln errors
The entire purpose of the Build section at the bottom of that page is to help developers get past common build errors. I'd say it's a good idea to try it out. What have you got to lose?
- Wed Jul 18, 2018 8:52 am
- Forum: Developers
- Topic: Opening OpenDental.sln errors
- Replies: 17
- Views: 17639
Re: Opening OpenDental.sln errors
The "Error: Mixed mode assembly" section on this page might help you. http://www.opendental.com/manual/sourcecode.html Sometimes this error happens when the target framework is not compatible. We did upgrade to .NET 4.5.2 in v18.2 and up, maybe that's giving you grief for some reason. I would expect...
- Mon Jul 16, 2018 11:22 am
- Forum: Main Forum
- Topic: Strange Unhandled Exception
- Replies: 8
- Views: 6669
Re: Strange Unhandled Exception
...If using a 3rd party software to make backups of Open Dental database files, make sure to stop the MySQL service in order to get a guaranteed good backup (tables won't be in use). Backups made from within Open Dental will not have this problem because they utilize MySQL in order to make the back...
- Tue Jul 10, 2018 10:20 am
- Forum: Main Forum
- Topic: override context menu and add new menuItem
- Replies: 15
- Views: 18997
Re: override context menu and add new menuItem
You shouldn't override it, you need to use the object "Sender" and loop through all it's controls and find "menuApt" and then add to it's MenuItems. Know that your new menu item will get wiped out when the user clicks the Appts module button so you'll probably need to add code that first checks to ...
- Mon Jul 09, 2018 12:49 pm
- Forum: Developers
- Topic: Find the User Who's Currently Logged In
- Replies: 11
- Views: 8730
Re: Find the User Who's Currently Logged In
You need to implement some sort of complicated Windows messaging system so the two "free standing" applications can talk to each other because how you are trying to user OpenDentBusiness isn't how applications talk to each other. You can't ask a standalone library (OpenDentBusiness.dll) who the curr...
- Mon Jul 09, 2018 9:36 am
- Forum: Developers
- Topic: Find the User Who's Currently Logged In
- Replies: 11
- Views: 8730
Re: Find the User Who's Currently Logged In
...The following code returns null for user and the second line throws and exception about being unable to connect to any of the specified MySQL hosts. Apparently there is more that I need to know... OD is running and I am logged in... All of those errors point to you not actually being logged into...
- Mon Jun 25, 2018 2:49 pm
- Forum: Main Forum
- Topic: Strange Unhandled Exception
- Replies: 8
- Views: 6669
Re: Strange Unhandled Exception
Although I did not stop mysql noone was logged in at the time of the backup. Open Dental doesn't technically need to be logged in to run queries, it simply needs to be running (e.g. a computer set as the "Computer Name to Receive New Email from" can download emails while no user is logged in). http...
- Mon Jun 25, 2018 2:46 pm
- Forum: Main Forum
- Topic: Strange Unhandled Exception
- Replies: 8
- Views: 6669
Re: Strange Unhandled Exception
Would it be possible for the back-up function to automatically stop the necessary services, back up, then restart them? Better for the average user. Yes, MySQL is just a typical service (on any Operating System) so whatever application you are using as the "back-up function" simply needs to get pri...
- Mon Jun 25, 2018 10:05 am
- Forum: Main Forum
- Topic: Strange Unhandled Exception
- Replies: 8
- Views: 6669
Re: Strange Unhandled Exception
A lot of "hot backups" will have this problem because the tables are still being used which runs the risk of having the tables flagged as corrupt. If using a 3rd party software to make backups of Open Dental database files, make sure to stop the MySQL service in order to get a guaranteed good backup...
- Mon Jun 25, 2018 9:52 am
- Forum: Advanced Topics
- Topic: bug not scrolling to bottom - view patient appts window
- Replies: 2
- Views: 2334
Re: bug not scrolling to bottom - view patient appts window
There is actually no scrolling functionality upon switching between family members so the scroll bar performs our default behavior of simply trying to stay at the last known value (sticks in the middle is the most accurate description of the current behavior). The bar will look like it's jumping to ...
- Fri Jun 22, 2018 9:00 am
- Forum: Advanced Topics
- Topic: Replication error in my.ini
- Replies: 3
- Views: 3405
Re: Replication error in my.ini
I'm most curious as to what your simultaneous connections are doing; Can you run the following query in MySQL Workbench when it's grinding to a halt and provide us the results? SHOW PROCESSLIST Also, maybe you simply just have that many workstations needing to connect and need to increase the amount...
- Thu Jun 14, 2018 9:08 am
- Forum: Advanced Topics
- Topic: Dictionary bug 18.1.20
- Replies: 7
- Views: 5732
Re: Dictionary bug 18.1.20
It only stops showing up for me when I don't right click on a misspelled word.
- Wed Jun 13, 2018 4:57 pm
- Forum: Developers
- Topic: mySQL connection problems
- Replies: 3
- Views: 2921
Re: mySQL connection problems
It's most likely your data connector. I just installed v8.0.11 the other day for testing purposes and I had to include "SslMode=none" in my connection args. You probably have to do the same plus remove something that is no longer supported (since your error is about an invalid argument).
- Wed Jun 13, 2018 8:36 am
- Forum: Main Forum
- Topic: StatementMainGrid
- Replies: 1
- Views: 1916
Re: StatementMainGrid
What version of Open Dental are you using? I hope you just need to update for the bug fix "Sheet Printing, Windows 10 update 1803 caused fonts on sheets to be incorrect sometimes." that was released with v17.4.70 and v18.1.11.
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.4
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.4
- Tue Jun 12, 2018 4:45 pm
- Forum: Developers
- Topic: mySQL connection problems
- Replies: 3
- Views: 2921
Re: mySQL connection problems
Quite a bit of people have been having MySQL problems after a Windows update: http://opendentalsoft.com/forum/viewtopic.php?f=1&t=6811 However, "An invalid argument was supplied" makes it sound like a MySQL change of sorts. What is the exact version of MySQL that you are using and what are the argum...
- Fri Jun 08, 2018 9:11 am
- Forum: Developers
- Topic: Plugin Distribution/Upgrade
- Replies: 3
- Views: 2883
Re: Plugin Distribution/Upgrade
1) How does that Plugin's assemblies get onto the machine (e.g. are all of the Plugins under Setup -> Program Links shipped with OD?)? Stock Program Links, or Program Bridges, are treated on a case by case basis. Some don't require any assemblies and just monitor files on the harddrive so all the u...
- Thu May 31, 2018 11:08 am
- Forum: Advanced Topics
- Topic: Turn Off Auto Planned Appt Prompt beta 18.1
- Replies: 2
- Views: 2511
Re: Turn Off Auto Planned Appt Prompt beta 18.1
Setup > Chart > Chart Preferences > Chart tab > Behavior subtab > "Prompt for Planned Appointment" check box at the very bottom.
- Mon May 28, 2018 2:26 pm
- Forum: Main Forum
- Topic: Supernumeraries
- Replies: 1
- Views: 2364
Re: Supernumeraries
http://www.opendental.com/manual/supern ... teeth.htmlProcedures for supernumerary teeth do not show on the Graphical Tooth Chart, but they do get billed to insurance. To show a supernumerary tooth on the Graphical Tooth Chart, use the Draw tool to draw in a tooth.
- Mon May 28, 2018 7:01 am
- Forum: Main Forum
- Topic: Faster backup?
- Replies: 1
- Views: 1944
Re: Faster backup?
That script is fine as long as all of your tables are of type MyISAM (which Open Dental prefers). The stopping of the mysql service is important so that you do not run the chance of getting a corrupt table (good job including the stop and start commands). The following query will show you a list of ...
- Mon May 21, 2018 11:02 am
- Forum: Main Forum
- Topic: can't connect to mysql host after windows update
- Replies: 19
- Views: 20124
Re: can't connect to mysql host after windows update
For whatever reason my MySQL service didn't automatically start after the most recent Windows Update and I had to manually go into my Services and start the MySQL service.
- Tue Apr 24, 2018 3:56 pm
- Forum: Advanced Topics
- Topic: Beta v 17.4.59 Error - Reports -pref
- Replies: 10
- Views: 9929
Re: Beta v 17.4.59 Error - Reports -pref
The foolproof way would be to use a backup that you have prior to the version with which you are partially upgraded to. The hard and dangerous way would be to look at each query that gets run in each of our version methods and determine if you need that query to be run or not and then manually run t...
- Tue Apr 24, 2018 1:51 pm
- Forum: Advanced Topics
- Topic: Beta v 17.4.59 Error - Reports -pref
- Replies: 10
- Views: 9929
Re: Beta v 17.4.59 Error - Reports -pref
If you're tired of getting this problem, a workaround would be to always utilize the SVN Update to Revision option instead of the normal Update option and then always choose a revision that has Version X.X.X.X as the commit log. That is an official release commit which would make it so that you aren...
- Fri Apr 20, 2018 1:52 pm
- Forum: Main Forum
- Topic: Web Forms not filling out static text
- Replies: 1
- Views: 1788
Re: Web Forms not filling out static text
That is a neat idea! Traditionally static text fields have their "tags" replaced just prior to displaying to the user. Thus we've always told our customers to type them out by hand for sheets that are designed to be Web Forms because we don't have a way to communicate back to the office in order to ...
- Mon Apr 02, 2018 3:20 pm
- Forum: Main Forum
- Topic: Ohio requiring ICD10 or procedure code on opioid Rx
- Replies: 7
- Views: 8988
Re: Ohio requiring ICD10 or procedure code on opioid Rx
Controlled substances: Ohio requires that prescriptions for controlled substances include a CDT procedure code. We are currently working to link the prescription to the procedure code in Open Dental. In the meantime, here are two possible solutions. Add a static text field, surrounded by a rectangl...
- Wed Mar 28, 2018 10:53 am
- Forum: Developers
- Topic: OpenDental Install Location v16.4 | v17+
- Replies: 2
- Views: 2591
Re: OpenDental Install Location v16.4 | v17+
I highly recommend reading the DLL Naming and Update Sequence sections for ways we suggest distributing your plug-in dll to workstations. http://www.opendental.com/manual/plugins.html That being said, the thread post you linked is correct in that the registry will have an INSTALLDIR entry made for a...
- Wed Mar 28, 2018 9:18 am
- Forum: Advanced Topics
- Topic: TLS versions and DB engines
- Replies: 7
- Views: 7463
Re: TLS versions and DB engines
...we were told that our Linux setup was all wrong, since it used MyISAM for the DB engine. It was a total mystery to me why the engine would have been set to old-n-busted MyISAM. We recommend users use MyISAM and will continue to do so because it is significantly easier for us to support on a gran...
- Tue Mar 27, 2018 12:13 pm
- Forum: Main Forum
- Topic: Date on Copied Kiosk forms
- Replies: 2
- Views: 2437
Re: Date on Copied Kiosk forms
I just saw your feature request go through our system. I approved it and made a note on it as to what I think we need to change within Open Dental to get the desired functionality. I believe the feature request is the correct avenue for this particular issue. I cannot think of a witty way to get som...
- Tue Mar 27, 2018 12:05 pm
- Forum: Main Forum
- Topic: Date on Copied Kiosk forms
- Replies: 2
- Views: 2437
Re: Date on Copied Kiosk forms
When you mention the feature we implemented to copy forms and send them to the kiosk I instantly think of the Copy button within the "Patient Forms for X" window (which was implemented back in 2010). http://www.opendental.com/manual/patientform.html The problem is that it is a static image, so the d...
- Fri Mar 23, 2018 4:52 pm
- Forum: Developers
- Topic: Guidance for Plugin Settings (.config, Prefs, etc...)
- Replies: 3
- Views: 2595
Re: Guidance for Plugin Settings (.config, Prefs, etc...)
If those settings are computer specific then that might suffice. However, if those settings are supposed to affect the whole office I'm not sure that will work. Putting the settings in the database (via your own table or a custom preference entry in our preference table) is the way you can guarantee...
- Mon Mar 19, 2018 12:18 pm
- Forum: Main Forum
- Topic: Dr. Old and Dr. Young
- Replies: 2
- Views: 2926
Re: Dr. Old and Dr. Young
You are correct, there is no patient by patient solution. They would need to do the entire database merge like you suggested.
http://www.opendental.com/manual/conversionsmerge.html
http://www.opendental.com/manual/conversionsmerge.html
- Mon Mar 19, 2018 9:19 am
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 9897
Re: Plugin problem with Middle Tier
Most offices with that type of scenario use replication. E.g. a van goes out to a school to do screening or something, does work on a full-fledged version of Open Dental and then replicates the data back to the "mother" database back at the office when they get back at the end of the day.
- Thu Mar 15, 2018 4:49 pm
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 9897
Re: Plugin problem with Middle Tier
Ironically the bug was only present within our PluginExample project so I didn't have to change anything with our framework. I went ahead and gave the framework a quick update for thread safety purposes (now that it can be called form the middle tier which is a threaded environment). The code has be...
- Wed Mar 14, 2018 2:54 pm
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 9897
Re: Plugin problem with Middle Tier
Found the problem. The ConvertPluginDatabase.Begin() method is trying to execute locally which is designed to run a custom convert script for the plug-in developer. I need to spend some time hitting it with some Remoting Role magic. Added to the bug tracker: http://opendentalsoft.com:1942/ODBugTrack...
- Wed Mar 14, 2018 11:40 am
- Forum: Developers
- Topic: Plug-in broken in 17.3
- Replies: 6
- Views: 5184
Re: Plug-in broken in 17.3
Is it suggested that we should pin our plug-in DLLs with specific Open Dental releases, and prevent them to run due to potential runtime failures due to missing methods? Open Dental doesn't really have a suggestion one way or the other that I'm aware of. Right now Open Dental just supplies the sour...
- Wed Mar 14, 2018 10:53 am
- Forum: Developers
- Topic: Plug-in broken in 17.3
- Replies: 6
- Views: 5184
Re: Plug-in broken in 17.3
Is it unreasonable to add those original method signatures back to OpenDentBusiness.PIn (possibly including them in a 17.3 patch), and then add a new method overload that adds the hasExceptions parameter? It is unreasonable to add overloads to all the methods that we broke with optional parameters....
- Wed Mar 14, 2018 8:59 am
- Forum: Developers
- Topic: Plug-in broken in 17.3
- Replies: 6
- Views: 5184
Re: Plug-in broken in 17.3
What are the API compatibility guarantees for the OpenDentBusiness DLL? Or should we not have been using these functions from the beginning? We don't have an API and have zero backwards compatibility guarantees for all code available. Those functions are absolutely available for use and I encourage...
- Tue Mar 13, 2018 10:56 am
- Forum: Main Forum
- Topic: Login window out of focus. Bug?
- Replies: 7
- Views: 7083
Re: Login window out of focus. Bug?
I submitted a bug ticket for this and will get back with an update as soon as possible.
- Mon Mar 12, 2018 4:08 pm
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 9897
Re: Plugin problem with Middle Tier
Every web call to the middle tier will authenticate with the database first because that is the sole purpose of the middle tier layer (to talk to the database on your behalf). I instantly think that the config file for the Middle Tier might be missing / malformed OR we messed something up which I'll...
- Mon Feb 26, 2018 5:11 pm
- Forum: Main Forum
- Topic: manual conversion from dialog dental software
- Replies: 5
- Views: 5624
Re: manual conversion from dialog dental software
Is slowly transitioning over to Open Dental a possibility? Meaning, can you continue to use Dialog and when the patient shows up for their appointment, enter them into Open Dental (double entry) as well?
- Mon Feb 26, 2018 5:06 pm
- Forum: Advanced Topics
- Topic: Help migrating away from gotomypc to network environment
- Replies: 6
- Views: 5572
Re: Help migrating away from gotomypc to network environment
I always suggest the Middle Tier to customers who need to connect to the same database from an unknown number of locations.
http://www.opendental.com/manual/middletier.html
http://www.opendental.com/manual/middletier.html
- Thu Feb 22, 2018 3:24 pm
- Forum: Developers
- Topic: Get Currently Selected Patient
- Replies: 3
- Views: 3573
Re: Get Currently Selected Patient
Chris is correct in that you would need a plug-in.
When I wrote one of my plug-ins I just registered for the PatientChangedEvent which gets fired every time FormOpenDental.CurPatNum changes (which is the only time a patient change event really matters).
When I wrote one of my plug-ins I just registered for the PatientChangedEvent which gets fired every time FormOpenDental.CurPatNum changes (which is the only time a patient change event really matters).
- Tue Feb 20, 2018 2:00 pm
- Forum: Advanced Topics
- Topic: Another eRx problem
- Replies: 7
- Views: 5727
Re: Another eRx problem
No progress has been made on it. If you like you can "Expedite Your Feature Requests":
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html
- Fri Feb 16, 2018 10:07 am
- Forum: Main Forum
- Topic: Advanced features- what are your favorites?
- Replies: 6
- Views: 5925
Re: Advanced features- what are your favorites?
I always enjoy seeing the graphical reports in action which doesn't happen that often so it might just need a little bit of promotion.
http://www.opendental.com/manual/reportsgraphic.html
http://www.opendental.com/manual/reportsgraphic.html
- Tue Feb 13, 2018 3:11 pm
- Forum: Advanced Topics
- Topic: 17.4.34 Procedure fee x7 in account & appt window
- Replies: 8
- Views: 7778
Re: 17.4.34 Procedure fee x7 in account & appt window
I instantly suspect someone setting the Base Units when something like this happens. http://www.opendental.com/manual/procedurecodeedit.html That or there was a bug and hopefully it is fixed since v17.3 is now up to v17.3.62. However, it doesn't look promising when you say it happens for all of v17....
- Fri Feb 09, 2018 3:45 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 8449
Re: App Development question with middle tier
Any ideas? You mentioned SOAP. Is that what your example was for? Can you give me a REST-based example as that's what I'm much more familiar with. Negative, I'm only familiar enough with SOAP and it seems to work for me. It might even be an IIS problem with the web service (but I doubt that). Someo...
- Fri Feb 09, 2018 2:07 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 8449
Re: App Development question with middle tier
Sounds like you might want to use https instead of http?
- Fri Feb 09, 2018 1:34 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 8449
Re: App Development question with middle tier
Also, if I'm querying for updates on a schedule (say every 5 mins), could there be performance impact to the end-users using the Open Dental software in the office?Is there a low-priority option? That all depends on your query sadly. Is there a low-priority option? There is not a low-priority option.
- Fri Feb 09, 2018 12:41 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 8449
Re: App Development question with middle tier
You can absolutely tell the middle tier service to run SQL queries, that is the only job of the OpenDentBusiness.Reports.GetTable() method. You just have to ask the middle tier service to run that query in a way that the middle tier understands. Also, I forgot to mention that you have to scrub the r...
- Fri Feb 09, 2018 10:53 am
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 8449
Re: App Development question with middle tier
You need to comprise an XML version of our OpenDentBusiness.DataTransferObject.cs as a payload that you will send to the WebService's ServiceMain.ProcessRequest(string dtoString). Your DataTransferObject payload needs to be structured in a way that tells the middle tier that you want to execute the ...
- Thu Feb 01, 2018 9:43 am
- Forum: Developers
- Topic: DOSESPOT
- Replies: 1
- Views: 2852
Re: DOSESPOT
It was enabled for use as of v17.4.12
"(Enhancement) DoseSpot is now available for use of eRx."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
It is still in the process of being documented in our manual.
"(Enhancement) DoseSpot is now available for use of eRx."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
It is still in the process of being documented in our manual.
- Tue Jan 30, 2018 2:04 pm
- Forum: Advanced Topics
- Topic: 17.4.23 Unhandled Exception
- Replies: 2
- Views: 3061
Re: 17.4.23 Unhandled Exception
The particular line that is having the problem is due to a null insurance plan. Running DBM will probably fix whatever 'corruption' there currently is in your database. http://www.opendental.com/manual/databasemaintenance.html I'll make a bug ticket for this issue to see if we can't make that method...
- Tue Jan 30, 2018 2:00 pm
- Forum: Advanced Topics
- Topic: Images folder permissions to prevent deletion
- Replies: 3
- Views: 3280
Re: Images folder permissions to prevent deletion
Ahhh yes! I keep forgetting that we implemented SSH File Transfer Protocol (SFTP) as an option.asceticwonder wrote:Maybe sftp bypasses these concerns? An ftp server is installed on the same box where the mysql server resides?
http://www.opendental.com/manual/paths.html
- Tue Jan 30, 2018 10:44 am
- Forum: Advanced Topics
- Topic: Images folder permissions to prevent deletion
- Replies: 3
- Views: 3280
Re: Images folder permissions to prevent deletion
Open Dental will need the credentials in order to write to the images folder (creating statements, email attachments, sheet images, etc) so I guess you could run Open Dental as a specific user (that has permissions) and then remove the Open Dental permissions from user groups that should not be able...
- Tue Jan 30, 2018 9:59 am
- Forum: Advanced Topics
- Topic: No love for Walmart pharmacies (eRx)
- Replies: 4
- Views: 5371
Re: No love for Walmart pharmacies (eRx)
What you're doing is what they ended up recommending. Kristie Davidson at NewCrop Have the provider enter only “Wal” when looking for Walmart pharmacies. Some Walmart pharmacies list their name as Walmart and some as Wal-Mart. We cannot control this as they control how their name appears in SureScri...
- Tue Jan 23, 2018 5:12 pm
- Forum: Main Forum
- Topic: Multiple copies of OD on same workstation?
- Replies: 5
- Views: 4646
Re: Multiple copies of OD on same workstation?
Having multiple instances of Open Dental is supported and is often times suggested as a workaround to complete a plethora of different types of tasks (as the above posts insinuate). Feel free to describe your "random errors" in hopes that we can help you out. Be sure to give specific version informa...
- Tue Jan 23, 2018 3:16 pm
- Forum: Advanced Topics
- Topic: No love for Walmart pharmacies (eRx)
- Replies: 4
- Views: 5371
Re: No love for Walmart pharmacies (eRx)
That is rather peculiar. I'll see what they have to say about it.
They might have a nifty little wildcard that you can use like '%' or '*' to make a more intelligent search. Maybe try to get tricky with something like that in the meantime?
They might have a nifty little wildcard that you can use like '%' or '*' to make a more intelligent search. Maybe try to get tricky with something like that in the meantime?
- Tue Jan 23, 2018 3:04 pm
- Forum: Advanced Topics
- Topic: Another eRx problem
- Replies: 7
- Views: 5727
Re: Another eRx problem
I just got done approving FR #6409 "Allow providers to have different DEA numbers by clinic."
- Tue Jan 23, 2018 12:56 pm
- Forum: Advanced Topics
- Topic: No love for Walmart pharmacies (eRx)
- Replies: 4
- Views: 5371
Re: No love for Walmart pharmacies (eRx)
Isn't Walmart technically Wal-Mart? Have you tried those kinds of variations?
wal-mart
wal mart
etc.
I'd check it myself but just got back from vacation and so you might get to it before I get a chance.
wal-mart
wal mart
etc.
I'd check it myself but just got back from vacation and so you might get to it before I get a chance.
- Mon Jan 15, 2018 3:59 pm
- Forum: Main Forum
- Topic: Gray shade in graphical tooth chart
- Replies: 9
- Views: 9615
Re: Gray shade in graphical tooth chart
What's the benefit to using DirectX vs OpenGL? DirectX support is spotty from version to version. OpenGL always works for me. Access to the graphical perio chart is the main point (within Open Dental). http://www.opendental.com/manual/graphicalperiochart.html OpenGL is typically slower at drawing t...
- Mon Jan 15, 2018 10:29 am
- Forum: Main Forum
- Topic: Gray shade in graphical tooth chart
- Replies: 9
- Views: 9615
Re: Gray shade in graphical tooth chart
The bug "DirectX tooth chart was showing dark teeth in Windows 10 when using integrated graphics sometimes." was fixed and released with v17.4.14 and v17.3.43 http://opendentalsoft.com:1942/ODBugTracker/PreviousVersions.aspx I'd be curious to see if the above fix helps your Windows 7 machine. The na...
- Thu Jan 11, 2018 7:01 pm
- Forum: Main Forum
- Topic: Windows tablet, patient forms, and signature
- Replies: 4
- Views: 3831
Re: Windows tablet, patient forms, and signature
Is there a way to manually download (or better yet a batch download) web forms from your server and upload to OD? I'm not sure what would be considered as a manual download. Could you elaborate on what you mean by that? We have a process in place through a proxy for faxes that we receive right now,...
- Thu Jan 11, 2018 4:42 pm
- Forum: Main Forum
- Topic: Windows tablet, patient forms, and signature
- Replies: 4
- Views: 3831
Re: Windows tablet, patient forms, and signature
Also throwing a shout out to the table page in our manual for others to reference:
http://www.opendental.com/manual/tablet.html
http://www.opendental.com/manual/tablet.html
- Thu Jan 11, 2018 4:40 pm
- Forum: Main Forum
- Topic: Windows tablet, patient forms, and signature
- Replies: 4
- Views: 3831
Re: Windows tablet, patient forms, and signature
It might take us some time to make the Kiosk experience with tablets enjoyable, in the meantime I would recommend trying out Web Forms which was designed with all mobile friendly devices in mind:
http://www.opendental.com/manual/webforms.html
http://www.opendental.com/manual/webforms.html
- Mon Jan 08, 2018 3:57 pm
- Forum: Main Forum
- Topic: Translation
- Replies: 2
- Views: 2630
Re: Translation
The bug "Account Module, added translations in the account module." has been fixed and will be released with v17.3.41 and v17.4.12
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Fri Jan 05, 2018 3:59 pm
- Forum: Main Forum
- Topic: Perio Chart Voice Plugin
- Replies: 46
- Views: 76620
Re: Perio Chart Voice Plugin
Chris, We upgraded to 17.3.38 and now have 2 different voice icon on the perio chart. What specific file should we delete to remove your beta voice icon/program? Thanks, Dr. Steve If it's a plugin then you can just disable the Program Link that you set up. http://www.opendental.com/manual/programli...
- Fri Jan 05, 2018 2:00 pm
- Forum: Developers
- Topic: Slowdown with DataCore.GetScalar 17.4 beta
- Replies: 2
- Views: 3120
Re: Slowdown with DataCore.GetScalar 17.4 beta
I would suspect the act of calling the DB so much (double for loop w/ db call nested inside) before I would suspect DataCore.GetScalar(). If you put a breakpoint on your AnesthLocations.GetLocationNumFromProvTable() line and it litterally takes 6 seconds to execute then I would suspect you have poor...
- Fri Jan 05, 2018 10:52 am
- Forum: Main Forum
- Topic: Translation
- Replies: 2
- Views: 2630
Re: Translation
I'll create a ticket to look into these and get back to you.
- Wed Jan 03, 2018 1:31 pm
- Forum: Advanced Topics
- Topic: Completed procedures bug 17.4.7b (SOLVED)
- Replies: 13
- Views: 15638
Re: Completed procedures bug 17.4.7b
Sounds like someone got a 4K monitor for Christmas. Is this the case?
I slammed my monitors to 200% scaling and it didn't have the problem you described. My monitor / video card combination can't get to a resolution that high so I can't determine if that is the problem (even though I doubt it).
I slammed my monitors to 200% scaling and it didn't have the problem you described. My monitor / video card combination can't get to a resolution that high so I can't determine if that is the problem (even though I doubt it).
- Wed Jan 03, 2018 11:10 am
- Forum: Advanced Topics
- Topic: Completed procedures bug 17.4.7b (SOLVED)
- Replies: 13
- Views: 15638
Re: Completed procedures bug 17.4.7b
When procedures are set complete in the Appointment book module in 17.4.7b... When you say procedures are set complete, do you mean when appointments are set complete? When you say Appointment book module, do you mean the Appointments module? http://www.opendental.com/manual/appointments.html Becau...
- Tue Dec 26, 2017 10:54 am
- Forum: Main Forum
- Topic: Unable to sign remotely in O.D.
- Replies: 4
- Views: 3434
Re: Unable to sign remotely in O.D.
Simply linking to the thread where I talked about getting signatures to work via SigSock.exe
viewtopic.php?f=1&t=3880
viewtopic.php?f=1&t=3880
- Tue Dec 26, 2017 10:47 am
- Forum: Main Forum
- Topic: Simplified Statement- Showing only charges with payment due
- Replies: 2
- Views: 2519
Re: Simplified Statement- Showing only charges with payment
In the meantime, you might want to consider using Invoices for a simple version of our statements:
http://www.opendental.com/manual/invoice.html
http://www.opendental.com/manual/invoice.html
- Fri Dec 15, 2017 1:21 pm
- Forum: Main Forum
- Topic: blood pressure readings
- Replies: 5
- Views: 4690
Re: blood pressure readings
You beat me to it! I plan on releasing v17.3.35 later today as an FYI.
- Tue Dec 12, 2017 6:55 pm
- Forum: Main Forum
- Topic: blood pressure readings
- Replies: 5
- Views: 4690
Re: blood pressure readings
I think we can treat this as a bug and won't have to do any attestations per se.
- Tue Dec 12, 2017 6:48 pm
- Forum: Main Forum
- Topic: Potential bug? Ver. 17.3.31
- Replies: 2
- Views: 2344
Re: Potential bug? Ver. 17.3.31
I'm not positive on the payment question but the login window is definitely a bug IMO. Regardless, I'll create a ticket for both of these issues and get back to you.
- Fri Dec 08, 2017 10:57 am
- Forum: Advanced Topics
- Topic: Please help - Image module crash
- Replies: 3
- Views: 3627
Re: Please help - Image module crash
Perfect! I'll send in a bug report to turn this UE into a nice window that suggests updating credentials.
- Thu Dec 07, 2017 4:16 pm
- Forum: Advanced Topics
- Topic: Please help - Image module crash
- Replies: 3
- Views: 3627
Re: Please help - Image module crash
Your SFTP credentials entered within Open Dental are probably wrong. Try updating the credentials within Open Dental.
http://www.opendental.com/manual/paths.html
http://www.opendental.com/manual/paths.html
- Thu Dec 07, 2017 4:14 pm
- Forum: Developers
- Topic: OD Db connection string
- Replies: 2
- Views: 3679
Re: OD Db connection string
You should parse the config file because users have the option to use middle tier and other such connections that might not set variables deep down in the connector as you would expect. If you don't care about supporting any other way of connecting other than a direct database connections then you c...
- Thu Nov 30, 2017 5:08 pm
- Forum: Main Forum
- Topic: Middle Tier Experience?
- Replies: 14
- Views: 12131
Re: Middle Tier Experience?
It was released roughly one hour ago.irfan wrote:Awesome thanks. Yea we have lots of PPO. ETA on 17.3.27?
- Tue Nov 21, 2017 1:55 pm
- Forum: Main Forum
- Topic: Middle Tier Experience?
- Replies: 14
- Views: 12131
Re: Middle Tier Experience?
...MOST modules are fine, but the charting is slow and the treatment plan module takes 25 seconds to assign a priority to procedures. seriously, ive timed it several times. That just sounds like a bug. What version are you using? If you'd like to provide us with a copy of your database we can inspe...
- Mon Nov 20, 2017 5:38 pm
- Forum: Main Forum
- Topic: cancel by accident
- Replies: 5
- Views: 3884
Re: cancel by accident
A feature request that would be more likely to get implemented would be a warning when canceling out of the Procedure Info window and changes were made. But you are more than welcome to put whichever you would prefer into the Feature Request system if they aren't already there. http://www.opendental...
- Mon Nov 20, 2017 11:07 am
- Forum: Main Forum
- Topic: Patient Picture
- Replies: 7
- Views: 6050
Re: Patient Picture
Are there any future plans to use all that extra real estate on the right side of the screen for something useful? Is there a reason is it not being utilized? The short answer is a loose "no" and to see Allen's post above for the detailed response to your inquiry. However, we've been actively resea...
- Mon Nov 20, 2017 10:57 am
- Forum: Main Forum
- Topic: eConfirm, eRemind
- Replies: 5
- Views: 4056
Re: eConfirm, eRemind
https://www.facebook.com/OpenDental/cmcgehee wrote:We have about 500 offices using eReminders and about 400 using eConfirms. There have been several conversations in our Open Dental Users Facebook group that have discussed their experience with these services.
- Mon Nov 20, 2017 10:54 am
- Forum: Main Forum
- Topic: Right Click>Delete from Clinical Progress Notes
- Replies: 1
- Views: 1808
Re: Right Click>Delete from Clinical Progress Notes
Because we were convinced by a couple customers that the statuses of Existing Other and Existing Current are technically "completed" and should be treated as such. This was treated as an enhancement back in v17.1.13 17.1.13(beta) Released 5/11/2017 Enhancement, added security permission for stopping...
- Fri Nov 17, 2017 6:13 pm
- Forum: Main Forum
- Topic: Patient Picture
- Replies: 7
- Views: 6050
Re: Patient Picture
It is not currently an option within Open Dental but would be a fine feature request to add.
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html