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Version 18.4 Version 19.1 Older Versions

Version 19.2

Known Issues
  • PaySplit Edit, clicking OK when the current split does not have an unearned type crashes.

  • Form Import, Birthdate field imports as blank date if region/culture of workstation does not match format of patient entered birthdate sheet field.

  • Deleting the currently open Patient Dashboard does not cause it to close.

  • FHIR - When the eConnector could not be reached, a specific error message was not given

  • Allocate unearned does not show all items when the unearned has been allocated to a provider only

  • Treat' Plan module, setting the priority on multiple procedures causes lots of queries to run due to inactive and unassigned plans.

  • SMS unread indicator sometimes shows when there are no unread messages

  • Visual bug - web sched recall and new patient provider description window smashed

  • Reactivations list would not load results the first time the tab was selected

  • Reactivations - individual postcards were created when an entire family is highlighted and Group Families is checked. (correct type of postcard was selected, but multiples were created)

  • Income transfers do not fix overallocation from prepayments

  • Income transfers can transfer to unearned for a provider when settings do not allow prepayments for providers

  • FormLabCaseEdit throwing UE when CaseCur is null.

  • Mouse wheel scrolling on LightSignalGrid still throws an error sometimes.

  • Web Forms, signatures are being invalidated when static text fields contain new lines.

  • Insurance Plan Audit Trail, entries with invalid usernum are inconsistent from standard Audit Trail.

  • Middle tier, creating a billing list could give an "Maximum request length exceeded" error

  • Certain HTML formats are cuasing an 'illegal characters in path' error.

  • Patient Portal - Firefox doesn't scroll with multiple appts

  • eClipboard iOS - special character not recognized

  • PaySimple recurring charges give duplicate token error when the same card is added twice

19.2.9 (Beta) (USA and Foreign) Released 7/23/2019
  • Claim Edit window, an error can occur when loading rarely.

  • Non-ascii characters not supported in email inbox.

  • Canadian claims could be marked sent when they should not be sometimes.

  • Unearned reports could sometimes not show unearned that had been created from the income transfer manager

  • Text message failures were sometimes sent to the wrong office. Fixed for all versions.

  • Creating a new claim containing procedures deleted from a multi visit procedure group was causing an error.

  • DoseSpot doesn't sync patient data if the prescriber notification numbers couldn't be retrieved.

  • Missing AllergyDefNum causes UE with automation.

  • Canada, the Insurance Remaining window was combining time units from all insurance plans.

  • FAQ's, new lines were not being preserved when displaying in the help browser.

  • FAQ's, hyperlinks were not being opened in a new window.

  • Custom aging report incorrectly applied writeoff estimates to the aged balance

  • It was possible to change database connection for an existing Open Dental instance

  • Claims, a claim could be saved after the associated insurance plan was deleted/merged. (very rare)

  • Database Integrity Tool allowed repair to start while check was still running

  • Frequency Limitations, the benefit frequency 'NumberInLast12Months' did not follow the same logic as the existing types.

19.2.8 (Beta) (USA and Foreign) Released 7/18/2019 - This version has a conversion script that will prompt an automated backup
  • Placeholder bug.

  • Statement, canceling out of a new statement would sometimes create duplicate PDFs

  • Voice perio chart, sometimes it would say the response without executing the command

  • Insurance Breakdown Options box no longer required in FormRpInsAging.

  • OpenDentalService was able to run from multiple workstations

  • Merge Providers window, DEA Number and state license information wasn't merging correctly sometimes.

  • Removed claim ResubmissionCode as it is already a part of the claim table as CorrectionType

  • Provider edit, pressing enter in multiline textboxes would close the window

  • Sheets, edit static text field inserted the wrong field value from the list sometimes.

  • Income transfer, the order child rows are selected could affect income transfer results.

  • Carrier Combine no longer blocks Canadian customers.

  • Was not able to send text messages from the texting inbox if clinics were enabled

  • Texts from patients containing '<' or '>' might fail. Fixed for all versions.

19.2.7 (Beta) (USA and Foreign) Released 7/16/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Chart Module Layouts, users using the practice default would not continue to use the practice default if it was changed.

  • Open Dental Help, the help button showed incorrectly when making a partial payment.

  • Emails with embedded images both displaying and attaching to the email.

  • Procedure edit, surface buttons could override changes manually typed into the box

  • Time Card Manage window, clicking 'Print All' with an empty grid caused an error

  • Open Dental could crash during load while determining OS version for some computers.

  • FHIR - processing subscriptions would give an error

  • Users on Windows 8 and using the Oryx bridge would see the help button overlap in the Oryx User Settings form.

  • Open Dental Help, the help button was misaligned on forms with no close, minimize, or maximize buttons.

  • Edit Claim Procedure, the list in the provider picker window did not match the the list in the provider dropdown

  • Kiosk did not show forms

  • Help button, when entering an initial payment amount the help button would show.

  • Open Dental Help, the progress notes date range picker incorrectly showed the help button.

  • An error could occur when canceling out of the payment window with new paysplits

  • Open Dental Help, the help button on Windows 7 & 8 was positioned incorrectly.

  • Help button, the help button showed on the Choose Database screen.

  • Recurring charges shows total amount as charge amount instead of repeat amount when user turns on charging even when patient balance is zero.

  • User query set statements, adding extra single quotes before the variable name would sometime cause an error.

  • Income Transfer, the order rows are selected could affect the income transfer results

  • Texting limit incorrectly reached when computer setting was not English US

19.2.6 (Beta) (USA and Foreign) Released 7/10/2019
  • Clicking Log Off can result in an error sometimes.

  • Command Query permission would sometimes be triggered for non-command query functions.

  • UE thrown when user has a null AllergyDefNum attached to a patient.

  • Texting from ASAP list gave incorrect reason when clinic was not enabled for texting

  • Customer Update information was stored incorrectly

  • Payment actions would run lots of paysplit queries sometimes.

  • Bug Submissions, trying to submit a bug prior to a database connection was causing an error.

  • Clicking on EZDent bridge opened the linkage XML instead of EZDent Program

  • Paysplit audit trails were logged without an additional log when explaining when the user had canceled the payment/paysplit changes.

  • Error Encountered window, Friendly Error Message was showing on launch of the program sometimes.

  • Bug Submissions, trying to submit a bug prior to a database connection was failing due to invalid URL.

  • eClipboard editor was not showing mobile devices when clinics disabled

19.2.5 (Beta) (USA and Foreign) Released 7/9/2019
  • Signup Portal would say "Input eService signups does not match available eService signups" when saving. Fixed for all versions.

19.2.4 (Beta) (USA and Foreign) Released 7/9/2019 - This version has a conversion script that will prompt an automated backup
  • SFTP AtoZ, deleting a file that does not exist would give null reference exception

  • SFTP AtoZ, image folder for new patient would not always get created

  • When making a backup using Archive Data to another server, an OutOfMemory UE would sometimes be thrown

  • Clinic Picker issues across multiple forms

  • Closing the insurance edit window can be slow

  • Bug submissions could not be submitted

  • Perio Chart, viewing the graphical chart would sometimes cause an error.

  • Edit Insurance Plan window would change claim form to default if the associated claim form was hidden and user clicked OK.

  • Workstations that have been logged off might miss a shutdown signal

  • Payment Plan Report, running report caused error.

  • Hidden paysplits could cause incorrect values and procedures to display in the payments window

  • Frequently Asked Questions, when constructed HTML was being escaped which caused a number of issues.

  • A typo existed in the pay/adj preferences

  • Updating was setting the incorrect database version

  • Treatment plan module was sometimes slow when setting priorities

  • Hidden Payment Splits report title was incorrect

  • Patient notes sometimes did not show the correct SecDateTEntry.

  • Added indexes to insverify.DateTimeEntry, task.DateTimeOriginal, and taskhist.DateTStamp.

19.2.3 (Beta) (USA and Foreign) Released 7/2/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Patient Dashboard, improve the default Patient Dashboard SheetDef.

  • Refreshing the Chart Module could rarely have caused an error

  • Deleting a payment did not show the payment type in the audit trail message.

  • Recall list, commlog was created for patient even when email was not attempted

  • Changing the provider in the appointment edit window with a category percentage plan did not update the fee properly

  • Add Family window, the Clinic label was hiding when Clinics were enabled.

  • Deposit slips, deposit items sometimes did not display correctly.

  • New Deposit, Printing or Creating PDF would sometimes show incorrect deposit items

  • Program links not working in some cases

  • Chart Module layouts, various error could occur when interacting with sheet field defs.

  • Patient portal didn't support Unicode usernames

Version 19.1

Known Issues
  • WebForms - Mobile (cleanup bugs after beta testing cycle)

  • Signal Processing, a large date range is being requested of the signal table which can cause significant database slowness sometimes.

  • Patient Forms and Medical Histories window, an error can occur when you click Add and user does not have permission to SheetImages.

  • Dynamic Mode was not disabled when using Middle Tier

  • Program hangs when importing images to the image module rarely

  • Appointment module, an error can occur stating ContextMenu cannot be shown on an invisible control sometimes

  • An error can occur when attempting to set the title of the main window.

  • Bills window, sending statements can result in an error sometimes.

  • WebForms mobile signature images would appear blown up when entered from iOS and sent to OD

  • Form Import, Birthdate field imports as blank date if region/culture of workstation does not match format of patient entered birthdate sheet field.

  • Deleting the currently open Patient Dashboard does not cause it to close.

  • FHIR - When the eConnector could not be reached, a specific error message was not given

  • Treat' Plan module, setting the priority on multiple procedures causes lots of queries to run due to inactive and unassigned plans.

  • SMS unread indicator sometimes shows when there are no unread messages

  • Visual bug - web sched recall and new patient provider description window smashed

  • Reactivations list would not load results the first time the tab was selected

  • Reactivations - individual postcards were created when an entire family is highlighted and Group Families is checked. (correct type of postcard was selected, but multiples were created)

  • Income transfers do not fix overallocation from prepayments

  • FormLabCaseEdit throwing UE when CaseCur is null.

  • Mouse wheel scrolling on LightSignalGrid still throws an error sometimes.

  • Insurance Plan Audit Trail, entries with invalid usernum are inconsistent from standard Audit Trail.

  • Middle tier, creating a billing list could give an "Maximum request length exceeded" error

  • Patient Portal - Firefox doesn't scroll with multiple appts

  • eClipboard iOS - special character not recognized

  • PaySimple recurring charges give duplicate token error when the same card is added twice

19.1.41 (USA and Foreign) Released 7/23/2019
  • Claim Edit window, an error can occur when loading rarely.

  • Non-ascii characters not supported in email inbox.

  • Voice perio chart, sometimes it would say the response without executing the command

  • Insurance Breakdown Options box no longer required in FormRpInsAging.

  • Merge Providers window, DEA Number and state license information wasn't merging correctly sometimes.

  • Creating a new claim containing procedures deleted from a multi visit procedure group was causing an error.

  • DoseSpot doesn't sync patient data if the prescriber notification numbers couldn't be retrieved.

  • Was not able to send text messages from the texting inbox if clinics were enabled

  • Canada, the Insurance Remaining window was combining time units from all insurance plans.

  • Custom aging report incorrectly applied writeoff estimates to the aged balance

  • Claims, a claim could be saved after the associated insurance plan was deleted/merged. (very rare)

  • Database Integrity Tool allowed repair to start while check was still running

19.1.40 (USA and Foreign) Released 7/16/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Chart Module Layouts, users using the practice default would not continue to use the practice default if it was changed.

  • Open Dental Help, the help button showed incorrectly when making a partial payment.

  • Time Card Manage window, clicking 'Print All' with an empty grid caused an error

  • Open Dental could crash during load while determining OS version for some computers.

  • FHIR - processing subscriptions would give an error

  • Users on Windows 8 and using the Oryx bridge would see the help button overlap in the Oryx User Settings form.

  • Open Dental Help, the help button was misaligned on forms with no close, minimize, or maximize buttons.

  • Help button, when entering an initial payment amount the help button would show.

  • Open Dental Help, the progress notes date range picker incorrectly showed the help button.

  • Open Dental Help, the help button on Windows 7 & 8 was positioned incorrectly.

  • Help button, the help button showed on the Choose Database screen.

  • Texting limit incorrectly reached when computer setting was not English US

19.1.39 (USA and Foreign) Released 7/10/2019
  • Bug Submissions, trying to submit a bug prior to a database connection was failing due to invalid URL.

19.1.38 (USA and Foreign) Released 7/10/2019
  • Clicking Log Off can result in an error sometimes.

  • Patient portal didn't support Unicode usernames

  • Payment actions would run lots of paysplit queries sometimes.

  • Bug Submissions, trying to submit a bug prior to a database connection was causing an error.

  • Error Encountered window, Friendly Error Message was showing on launch of the program sometimes.

19.1.37 (USA and Foreign) Released 7/5/2019
  • PayConnect program link password was unmasked when switching clinic dropdown sometimes.

  • Closing the insurance edit window can be slow

  • Recall Commlog, creating commlog for multiple patients did not save correctly for all selected patients.

  • Treatment plan module was sometimes slow when setting priorities

19.1.36 (USA and Foreign) Released 7/2/2019
  • (Enhancement)Patient Dashboard, improve the default Patient Dashboard SheetDef.

  • (Enhancement)Improve Patient Dashboard (needed for default dashboard in 19.1)

  • Refreshing the Chart Module could rarely have caused an error

  • Main Window Title, having the preference "Show patient specialty in main title bar and account patient select" checked caused too much database traffic.

  • Chart Module, completed procedure attached to claim could be set EC/EO with right click menu.

  • Insurance Plan Audit Trail, an entry with an invalid usernum caused an error.

  • Editing the dimensions of the active Patient Dashboard did not immediately resize the display.

  • Recall list, commlog was created for patient even when email was not attempted

  • Changing the provider in the appointment edit window with a category percentage plan did not update the fee properly

  • New Deposit, Printing or Creating PDF would sometimes show incorrect deposit items

19.1.35 (Beta) (USA and Foreign) Released 6/27/2019
  • (Enhancement)DentalXChange Attachments, call 'Get Missing Data' before sending the request

  • (Enhancement) Change DXC Verbiage to be More Clear

  • Recurring Charge Tool displayed/filtered Date based on Date Start and not actual Charge Date

  • Edit Reactivation window, clicking OK can result in an error sometimes.

  • Confirmation portal, emails were displaying raw HTML. Fixed for all versions.

  • Applying adjustment to non-guarantor's procedure from Entire Family view caused adjustment to have different patient than procedure

  • Fees displayed on a printed claim could sometimes be pulled from Supplemental claim procs

  • Postcards from recall and reactivation list used ClinicPhone in PracticePhone field

  • Procedure Codes - Fee Schedules window would give a blank message to the user when trying to edit a provider specific fee without the ProviderFeeEdit permission.

  • Planned appointments tracker, UI in the setup window was incorrect.

  • Changing the provider on a procedure with a category percentage plan did not update the fee ever

  • All Clinics checkbox not visible on load when All Clinics combo option is default

  • Upper case table name in a query was causing an error on Linux servers

  • Recall list, the "Include Reminded" filter would sometimes not allow to filter by the "#Remind"

  • eConfirmations, when a text message fails, an audit trail log was not created when changing the confirmation status

  • XVWeb image type was not set to image/jpeg by default

  • Reactivation Setup, Default View Group Families checkbox did not affect Reactivation List Default View.

19.1.34 (Beta) (USA and Foreign) Released 6/19/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Mobile Web DoseSpot to force "mobile UI".

  • (Enhancement)InsPlanInvalidNum database maintenance improved function to not care about adjustments or estimates on claims.

  • (Enhancement) Add minimum window to Web Sched Recall

  • (Enhancement) Edit Providers, Clinics tab, adding clinic restriction summary.

  • Referral Letter, opening from the Account CommLog grid displayed a blank sheet.

  • eReminders, having a late automatic send window could have caused reminders to go out the day before

  • Recurring charge history total due always showed $0

  • x837 error window showed error message in window title.

  • Procedure Edit, 'change' button created duplicate insurance estimates when patient had two insurance subscriptions.

  • Open Dental would very rarely shut down without any warning

  • eConfirmations/eReminders were not sending as expected when set X days and X hours before appt

19.1.33 (Beta) (USA and Foreign) Released 6/12/2019
  • WebForms Mobile - static texts couldn't be added to mobile forms

  • Chart module, the Tooth Chart was not reflecting procedures correctly when there were multiple pages worth of entries in the Progress Notes grid.

  • Appointment Views, selecting a view with arrow keys and then clicking outside the dropdown did not update the view correctly.

  • Multi adjustments, percent options created unattached adjustments if no procedures were selected.

19.1.32 (Beta) (USA and Foreign) Released 6/11/2019
  • (Enhancement)Recall list, added a new view criteria "Include Reminded"

  • (Enhancement)Allow exporting and importing Patient Dashboard sheets

  • (Enhancement)Incomplete Procedure Notes Report, do not consider a note 'unsigned' if note is blank.

  • Income transfers, when a user incorrectly made negative splits for transfer, subsequent transfers would not allocate correctly.

  • Payment Split Edit window, pressing Detach in the prepayment section would clear information from the Procedure section if a procedure was attached.

  • Alert text is white (unreadable) for webmail message alert

  • Replication, undoing finance/billing charges with random primary keys turned on was causing an error sometimes.

  • Canada, the Form1 window would always be on top of the Windows File Explorer when trying to Print Dentist Copy of an Etrans Acknowledgment when printing to a file or PDF.

  • The payment window would sometimes give an error when creating a PayConnect payment.

  • View Pat Appts, clicking Send To Pinboard from Appointment Edit window errored when appointment had been deleted.

  • Income transfers wouldn't prefer transferring within the payment plan sometimes.

  • ERA window, an error could occur when attempting to load ERAs that were attached to a deleted claim.

  • FHIR - Appointment resources were being returned with the incorrect status

  • FHIR - Searching by date was returning incorrect results

  • Reseller Portal, new reseller customers did not have 'Included in Super Family Billing' enabled by default.

  • Reseller Portal, new reseller customers did not have a primary provider set by default.

  • Automated recurring charges, declined charges were not creating $0 payments

19.1.31 (Beta) (USA and Foreign) Released 6/4/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Enterprise pref to disable the 'None' appointment view for clinics

  • Appointment provider mismatch error displaying when no procedures are attached and not displaying error msg.

  • Log on, when using the UserNameManualEntry preference, CEMT users could never log in.

19.1.30 (Beta) (USA and Foreign) Released 6/1/2019
  • Family Balancer, log file was logging inconsistent patient information.

  • On the weekends, trying to click on individual days in the schedule resulted in an error

19.1.29 (Beta) (USA and Foreign) Released 5/30/2019
  • (Enhancement)Ortho Auto Claims, add sorting by column functionality.

  • Canadian claims, sending a claim and receiving an EOB could result in an error.

  • Procedures Not Billed to Insurance window was taking a while to refresh for large offices.

  • AvaTax, DoSendProcToAvalara does not have proper punctuation.

  • Billing Options, creating a list of bills for a single clinic takes a long time for large offices and did not show a progress window for a large part of it.

  • Email Inbox window would load up every patient name from the database into memory which was slow for larger offices.

19.1.28 (Beta) (USA and Foreign) Released 5/28/2019
  • (Enhancement) Dentical, adds ability to update FTP path

  • (Enhancement)Patients, add audit trail entry when TxtMsgOk is changed.

  • Econnector may throw an exception when shutting down

  • Advanced Appointment Search, filling the provider combo box with providers after clicking on a Quick Search button slow for large offices.

  • The enterprise setup window textbox error icon misaligned

  • Advanced Appointment Search, performing a Quick Search was slow for large offices.

19.1.27 (Beta) (USA and Foreign) Released 5/23/2019
  • Middle Tier, setting a procedure complete from Quick Procs dropdown caused an error.

  • eRx Legacy, state license and state where licensed was not being sent to Legacy for some practices.

  • Patient Portal payments gave an object reference not found error

  • GDPR no longer blocked from eServices

  • Splash screen could sometimes cause the program to appear locked or frozen

19.1.26 (Beta) (USA and Foreign) Released 5/22/2019
  • Insurance Claims window, sending batch claims resulted in an error when an orphaned claimproc was on the claim.

  • HTML edit window, ok and cancel buttons would disappear if the form was minimized and maximized again

19.1.25 (Beta) (USA and Foreign) Released 5/21/2019 - This version has a conversion script that will prompt an automated backup
  • Visual bug - web sched recall - 'Notify me...' obscurred in IE

  • Kiosk mode, restrict users from minimizing forms

  • Patient Portal - Alert does not show up when patient sends webmail message

  • Payment window, implicitly paid procedures show incorrect AmountEnd when the split paying it is deleted and Show All Charges is checked.

  • Chart module, clicking a quick procedure would result in an error sometimes.

  • Billing Options, payment plans were causing patients to get statements when they had already been billed sometimes.

  • DentalXChange attachment service, sometimes a claim would not be flagged for an attachment when it needed one. (rare)

  • Appointments, attaching a procedure to a completed appointment would sometimes calculate estimates incorrectly.

  • Closing FormImages via the 'X' button causes a memory leak.

  • MobileWeb Pharmacies didn't appear when not using clinics

  • Alert popup was not showing alert description

  • Frequency limitations, using # per Benefit year sometimes did not calculate correctly when using Service Year

  • Scheduling an appointment sometimes would not warn users when the appointment caused frequency conflicts

  • Payment Plan Tx Credit window could sometimes show TP procedures as being implicitly paid

  • Canada RAMQ TRANSM number was not included in the claim batch export.

  • Edit Appointment window, breaking an appt and canceling out of the Broken Appt Options window could result in an error sometimes.

  • Procedure edit, linking adjustments did not show overallocation message sometimes.

  • CDS Triggers, users could sometimes add a blank trigger.

  • Patient Dashboard, an error could occur when moving an appointment while using the Appointments for Patient widget.

  • Domain login, listing domain users cut off at 1000 users

19.1.24 (Beta) (USA and Foreign) Released 5/15/2019
  • Payment split edit window, the buttons for attaching and detaching prepayments behaved strangely sometimes.

  • Carriers window, in Canada clicking Update Carriers can result in an error sometimes.

  • Definitions, image category's usage was not getting filled correctly sometimes.

  • None Appointment View, appointments did not load in operatories that are not associated to other appointment views or provider bars.

  • Sheets, right aligned static text fields were jagged when printing or creating PDFs sometimes.

  • Chart module, when using autocode buttons the procedures would sometimes have no fees.

  • FHIR - Creating a patient was not setting the guarantor correctly

  • Patient Dashboard, initialization failed if the current user was not set.

  • ECW Chart module, opening an appointment and clicking 'Finish & Send' would result in an error.

  • Deductible was showing as being applied for excluded services sometimes.

  • Some statements could not be generated for patients with payment plans

  • Outstanding Insurance Claim report, User able to "Go To Account" of patients from restricted clinics.

19.1.23 (Beta) (USA and Foreign) Released 5/10/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Add preferences for the Select Patient window for the minimum number of characters entered and pause time after typing before searching and filling the grid

  • (Enhancement)Add the ability to disable filling the patient search grid when all search fields are blank

  • (Enhancement)Simplify Insurance Aging Report UI

  • The Help button was misaligned on some Windows Server versions.

  • Edit Insurance Plan window, in Canada a popup stating 'Carrier not found. Create new carrier?' would show when there was an existing carrier sometimes.

19.1.22 (Beta) (USA and Foreign) Released 5/9/2019
  • Provider Merge, merge button was not disabled after a provider merge

  • Canada Account module, the Estimated Payment Pending value associated to claims was not calculating correctly sometimes.

  • eService email send could be slow to exit

  • Edit Claim window, in Canada the Extracted Teeth list did not fill correctly.

19.1.21 (Beta) (USA and Foreign) Released 5/9/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Canadian Lab procedures, allow lab estimates for PPO plans

  • (Enhancement)Middle Tier Single Sign On, allow auto login per Windows user per workstation.

  • Treatment plans, when calculating code specific deductibles, insurance plan adjustments were only applied to a procedure with an associated benefit marked as 'general' or 'none'.

  • Rounding errors can occur between rounding in the software and rounding in MySQL due to their different ways of rounding.

  • Income transfer manager, changed permission requirements.

  • Logging in with command line arguments doesn't create an audit trail entry sometimes.

  • Unit Quantity and Base Units are not being applied to appointment views or scheduled production in reports.

  • DoseSpot, multiple clinics with the same address weren't allowed to use DoseSpot.

  • Legacy eRx, a warning would pop up regarding comprehensive plans which are no longer available.

  • Patient Portal, patients couldn't click the reply button to WebMails.

  • Added Edit Auto Note button to Group Note

  • Updating, the splash window was going behind the main application and was not showing in the taskbar which was making it look as if the application was locked up.

  • Edit insurance plan, editing an insurance plan when using waiting period benefits would sometimes throw Error code 11

  • Birthdate goes into the future when entering a two digit birth year below 30.

  • Statements created from the More Options statement window could not be downloaded from Patient Portal

  • Canadian lab claim proc estimates were being created when they should not have been sometimes..

  • eCW Middle Tier, the PassHash command line argument was not being considered.

  • SheetPrinting DrawToothChartLegend function uses field.width when it should use sheet.width.

  • Middle Tier, appointment bubble did not load properly sometimes.

19.1.20 (Beta) (USA and Foreign) Released 5/2/2019
  • (Enhancement)5010 837s now include billing provider taxonomy code for medical and institutional claims.

  • Voice Perio charting: If you say "Skip Current Tooth", then tell it no when it asks you to confirm, voice feedback said "Didn't get that"

  • WebSched Recall date fields wrong

  • FHIR, unable to update patient

  • Patient Dashboard, invalid SheetFieldDefs crashed the program when loading.

  • Canceling out of a paysimple ach payment could sometimes cause an error.

  • In Tasks Preferences, within the words Global Filter for Task Lists, Task Lists appears as one word instead of two.

  • Insurance Payment (EOB) window, claims with only "Not Received" and "Pre-Auth" claimprocs were not showing in the All Outstanding Claims grid.

  • Random Primary Keys, interacting with signals would crash the program sometimes.

  • Patient Dashboard Setup toothChartLegend image box moves independently of image itself.

  • Benefits grids rounding values to the nearest whole number.

19.1.19 (Beta) (USA and Foreign) Released 4/30/2019
  • Turning on fee cache should warn user to restart program.

  • Canadian, creating a pre-authorization for a procedure with a lab would duplicate the claimproc for the lab procedure

  • eConfirmation replies do not confirm appointment if reply has spaces

  • Mobile Web scroll issue with Apple device

  • Manage module Batch Ins was allowing PreAuthorization and NotReceived claimprocs to be attached to insurance checks.

  • Chart module, invalid locked procedures were showing in the tooth chart

  • Signatures were being invalidated when using electronic signatures or when appending notes to locked procedures sometimes.

  • Landline texting, sending special characters in a multi-part message would cause the message to fail. Fixed for all versions.

  • Sheet Defs window, grid selection behavior would be wrong when using the Sheet Type Filter

  • Other Appointments window, appointments in grid did not refresh when invalid appointment was selected

  • WebForms Mobile: Mobile Header fields skewed desktop sheet display

  • Form failed to close when force closing (rare).

  • Signals would stop processing sometimes.

  • Procedure Codes window was hiding a checkbox and button when Fees Use Cache was off.

  • Claimsnapshots are being deleted when they should not be for those using the service trigger type

  • Treatment Plan, Deductible Remaining textbox calculated incorrectly.

  • Patient Portal - confirming appt under 'Action Needed' gives a Runtime Error when using html email

  • Middle Tier, the signal timer was ticking when the Log In Failed window was showing.

19.1.18 (Beta) (USA and Foreign) Released 4/25/2019
  • Middle Tier, Windows shortcut key to snap to the side crashed the program when first opened when using automatic sign in.

  • Moving a super family head to another super family doesn't move all super family guarantors

  • Edit Payment Split window, and error could occur when the window is loading sometimes.

  • Quick paste notes, the date button was enabled when it shouldn't be.

  • Unfinalized Payment Report did not check reports permission in Reports menu.

  • Middle Tier, add OpenDentBussiness version to bug submissions.

  • Improve patient select window query performance

  • Patient Dashboard, copying and duplicating Dashboards selected incorrect row.

  • FHIR, was unable to assign PatientUpdate permission

  • eCW Middle Tier, auto logon was not working.

19.1.17 (Beta) (USA and Foreign) Released 4/23/2019
  • (Enhancement)Sheet Defs window, SheetType filter.

  • (Enhancement)Update CDA Codes Tool

  • Module Preferences, "Ins plans with exclusions mark as Do Not Bill Ins" wording was incorrect

  • Payment Split Edit window, attaching an adjustment wouldn't always set the unearned type to None.

  • Adjustment edit window, patient paid amount wouldn't calculate into remaining amount for procedure.

  • Income transfer manager, Adjustments now display that they are adjustments instead of as nothing.

  • Payment window, manually creating a split for a procedure that owed no money wouldn't highlight that procedure when the split was edited manually.

  • Treatment plans, if a waiting period benefit was marked as being a patient override, it wouldn't reflect in the treatment plan module that a procedure was not covered.

  • Non-simplified insurance benefits view would uncheck Patient Override for waiting period benefits.

  • The Patient Portion Uncollected report would be slow sometimes

  • Income transfer manager, transfers would sometimes transfer income between patients prior to patient income being transferred to their own charges.

  • Webforms was unable to display sheets with signature boxes and did not display signature boxes in mobile.

  • Patient Add All Form, tab order skipped city/state in address fields

  • Database maintenance, OrthoChartDeleteDuplicates fix ran even if no duplicates were found.

  • Email window, the Username, Sent/Received, and Date/Time labels are not read-only

  • Tasks, Send To list did not show a horizontal scrollbar with long tasklist names

  • Schedules, changing the date range without refreshing made double clicking in the grid open unexpected dates

  • User queries, users not on the reporting server were allowed to run unsafe queries in replication environments sometimes.

  • Locked procedures were able to be edited sometimes

  • Payments, creating an income transfer did not make an audit trail sometimes

19.1.16 (Beta) (USA and Foreign) Released 4/18/2019
  • (Enhancement)Patient Dashboard, only allow one Dashboard to be opened per instance of Open Dental.

  • (Enhancement)Patient Dashboard, remove draggable functionality from live view.

  • (Enhancement)Patient Dashboard, main menu item consistency.

  • (Enhancement)Remove $0 splits when clicking Ok in the payment window for new payments.

  • (Enhancement) WebForms Mobile: Mobile Header display needs to be added before each section to match desktop version

  • Web Chat, Html can be seen in the final message

  • Patient Dashboard Appointments, editing an appointment after closing the Patient Dashboard crashed the program.

  • Automatic log off error could occur stating 'Invoke or BeginInvoke cannot be called...' (rare).

  • Ortho Chart window, an error would sometimes occur when attempting to save a signature.

  • Other Appointments window, an error would sometimes occur after closing sometimes.

  • Prescriptions under Lists not in alphabetical order.

  • Edit buttons on Patient Email do not result in error message.

  • WebForms, [dateTodayLong] replacements weren't working.

  • Patient Dashboard, Launch Dashboard window opened unexpectedly when large numbers of Patient Dashboards are defined.

  • WebForms was not accepting unicode characters

  • WebSched returned extra timeslots

19.1.15 (Beta) (USA and Foreign) Released 4/16/2019
  • (Enhancement)Active Treatment Plan, prompt that procedures on appointments cannot be moved.

  • (Enhancement)Patient Dashboard, default new Patient Dashboard to "Allowed" for all user groups.

  • (Enhancement)Security Window, change "+" button to "Add User" button.

  • Appointment Edit window, sometimes attaching a lab causes an exception

  • Parameter already defined error after reconnecting to lost connection (rare).

  • Print Claim window, clicking Print can result in an error when the associated claim form was deleted.

  • Family balancer was not preferring paying off a patient's balance with their own payments

  • WebForms Mobile: Radio Button Display Issues

  • FormEmailInbox, changing the capitalization of an email address can hide emails

  • Image module, opening a document could result in an error stating 'Could not create folder for patient' sometimes.

  • Family balancer was not password protected.

  • View Patient Appointments, changing patient in the family did not update the appointment view.

  • FHIR, group notes not attached to procedures did not show in the API

  • Database maintenance, label in old tab was incorrect.

  • Choose Database window, Ok and Cancel buttons could sometimes not be visible.

  • Dynamic Mode label was not accurate

  • The Daily Procedures Report can be slow sometimes

  • Insurance payment plan could sometimes be prevented from saving

  • User query, editing query variables would sometimes not edit correctly.

19.1.14 (Beta) (USA and Foreign) Released 4/11/2019
  • (Enhancement)Billing output to file now always creates one large batch file per clinic and ignores the 'Max number of statements per batch' preference.

  • (Enhancement) Updated Terms and Conditions copyright date and contact email address for Open Dental.

  • Scheduling an appointment from the recall list with no patient selected threw a UE

  • Contact Interval for reactivations was not the same as recalls

  • Middle tier multi-visit procedure status was sometimes incorrect until refreshed.

  • Canadian carrier update, carriers with the same electId would override each other's values.

  • Canada Carrier update, Name and Phone fields were updating existing carriers when Add Missing was checked.

  • WebForms Mobile: setup for custom mobile sheets does not automatically mark all fields as "show in mobile" even if the sheet is a mobile sheet

  • WebForms Mobile: selecting a sheet type in sheet creation undid "Use Mobile Checkbox" selection

  • Account Module, payment plan debits and credits would not show the clinic in the patient account grid.

  • Sheets, combo box values would sometimes print with different font than sheet.

  • Chart Module, an error could occur stating 'Sequence contains no elements' sometimes.

  • Middle Tier, logging off and on of Windows multiple times caused multiple Log On windows to show.

  • Procedure Info, changing procedure code used incorrect UCR fee sometimes.

  • Clearing blockouts for today was not causing an appointment module refresh for other computers automatically.

  • Secondary insurance estimates could be incorrect when primary claim was marked received.

  • Menu item font could sometimes differ from the font of other menu items.

19.1.13 (Beta) (USA and Foreign) Released 4/8/2019
  • ODGrid, in-cell combobox crashed when opened and "blank" was selected on Enter.

  • Clicking "Label" button in main toolbar could crash if no patient was selected.

  • Landline Canada inbound messages and receipts were not being processed

  • Automation, the "InsuranceNotEffective" condition would sometimes trigger incorrectly

  • When opening a new window it sometimes hid behind the main program.

  • Treatment Plans, Medicaid or Flat CoPay fees were not calculated in estimates and patient portion.

  • "None" Appointment view with operatories did not show appointments.

19.1.12 (Beta) (USA and Foreign) Released 4/4/2019
  • (Enhancement)Allow CEMT to connect to database of lower version

  • (Enhancement)Allow Dynamic Mode to Connect to a Higher Version

  • (Enhancement)Patient Dashboard, refresh immediately when scheduling appointments for current patient.

  • Patient Portal did not make a security log entry when a patient logs in

  • FormClaimPayBatch, sometimes an exception is thrown

  • Family preferences, changed order of "Ins plans with exclusions use UCR fee" and "Ins plans with exclusions mark as Do Not Bill Ins" to make more sense.

  • Payment window, switching payment window to include super families would run auto-split logic.

  • Chart module, quadrant autocode buttons with four quadrant codes would no longer auto-chart four procedures, one for each quadrant.

  • 2D Tooth Chart, an error can occur when drawing sometimes.

  • Could not deactivate bundle when phone number was populated. Fixed for all versions.

  • Users without permission for Pay Plan Edit could not scroll to see the list of charges

  • Editing CDS triggers would sometimes show incorrect warning messages.

  • Chart Module, Show tab checkboxes could cause an error when a row was selected in Progress Notes grid.

  • Family Module, insurance history on insurance plans would sometimes not display correctly.

  • Recall setting would sometimes not save correctly.

  • Adding many patients would sometimes not set the HasIns field.

  • HTML emails, images would sometimes not display correctly.

  • Canadian carrier updates did not import supported types sometimes.

  • Patient Dashboard failed to load on startup sometimes.

  • eCW users could not set procedures complete outside of an appt.

  • Erx Legacy, providers with apostrophes in their name would be blocked from using eRx Legacy.

  • Web Chat did not always display full message text

  • Canada carrier update, new carriers did not have their CDA net version set when imported.

  • Email Inbox, clicking on a deleted email could cause an error while loading preview.

  • Enter Payment by procedure window did not show quadrants in the Tth column.

  • Added RegistrationKey IsDisabled Checks

  • Loading the Pharmacies window was slow over Middle Tier.

  • Payconnect, adding a credit card through credit card manage would use the wrong clinic sometimes.

  • Appointment Module, loading could be slow when no operatories were in the Appointment View.

  • Chart Toolbar, several buttons, including New Rx, were not disabled when no patient is selected.

19.1.11 (Beta) (USA and Foreign) Released 3/29/2019
  • Account module, highlighting multiple adjustments all attached to procedures wouldn't highlight all procedures associated.

  • The appointment module could query the signal table with a stale date time resulting in a much larger dataset than anticipated.

  • Select Patient window, clicking the Keyboard button resulted in an error sometimes.

  • Opening the On Screen Keyboard caused an error sometimes.

  • Opening the ERA sheet for editing crashed the program.

  • New reminder tasks could have the wrong priority.

  • Appointment module, an exception would be thrown in rare scenarios when loading the module.

  • Family balancer, performing a transfer without a batch loaded would cause an error.

  • Schedule and blockout edits were causing too many refresh signals.

19.1.10 (Beta) (USA and Foreign) Released 3/28/2019
  • Chart Layout, selected layout did not persist when user logs back in.

  • ClaimConnect had error when requesting benefits for some Medicaid carriers.

  • Edit Claim, entering an invalid value in Ortho Months Total and Months Remaining crashed the program.

  • When any field in the Public Health Tab was set to required and the tab was hidden, a field required message poped up. This should have only occured when the Public Health Tab was showing.

  • Tasks, clicking below the lowest tasklist in the tree caused an error.

  • Leaving an appointment on the Pinboard could sometimes cause an error when closing Open Dental.

  • Chart Module, when the TP View was un-checked the Treatment Plan checkbox would be shown when it should not have been.

  • Changing an appointment time could cause eConfirmation to expire prematurely. Fixed for all versions.

19.1.9 (Beta) (USA and Foreign) Released 3/27/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Add permission with date lock to New Claim button in Procs Not Billed report

  • (Enhancement)Add pop up warning in Billing window when sending electronic statements for 'All Dates'

  • (Enhancement)Changed the behavior of Billing option 'exclude if unsent procedure' for medical estimates

  • Friendly Exception UI fails to load sometimes

  • DentalXChange attachments, a new instance of the attachment window could be made while one currently exists.

  • DentalXChange attachments, when saving images the program did not filter out image categories marked as hidden.

  • GWT web responses are stored in plan text in the browser

  • CEMT Patient Transfer tool would sometimes not transfer patients correctly

  • Open Dental Help, key validation would sometimes fail.

  • Commlogs, printing a confirmation postcard created a commlog with incorrect timestamp.

  • Edit Toothchart in Chart Layout, height textbox did not immediately update after changing width textbox.

  • Text fields in the Edit Payment Split window sometimes showed incorrect amounts

  • Selecting a date on the calendar did not change the appointments module rarely

  • Production Goal report, provider schedules with multiple operatories would not be counted correctly sometimes.

  • Progress Bar did not close before program continues sometimes.

  • Superfamily dunning messages would use the wrong dunning message sometimes

  • Discount Plans wouldn't display discount amount.

  • Chart Layout edit window, an error could occur when editing a layout without viewing the Chart Module first.

  • Chart Module, tab control did not collapse when it should.

  • Appointment Fields, two users entering information into the same field could cause duplicates.

  • Saving a new exam multiple times would create duplicate exams

  • Sending emails with a different process caused an error with newlines in the email

  • Fixed time format in enterprise setup window for automated aging runtime.

  • PayConnect Patient Portal Payments is visible in the setup while it is incomplete.

  • Editing mobile sheet fields would throw exceptions sometimes

  • Users could search for an opening for a deleted appointment which would cause an error

19.1.8 (Beta) (USA and Foreign) Released 3/21/2019
  • Multiple Adjustments and Proc Select windows were not counting CapComplete in the patient portion.

  • Sum of insurance estimates and writeoffs may have exceeded the procedure fee with dual insurance

  • User queries, set statements would sometimes not show correctly,

  • Group notes, users can no longer delete groupnotes without the GroupNoteEditSigned permission.

  • CEMT Patient Transfer Tool can sometimes transfer patients to different version DB.

  • MonoFlatGray theme did not give visual feedback to users when a button was being pressed

  • File -> Choose Database could switch to a different middle tier connection

  • ODGrid, cells with comboboxes did not fire GotFocus, LostFocus, and CellClick events consistently.

  • Popups, popups stole focus from the current window.

  • The order of custom sheetdefs is incorrect sometimes

  • The progress extended form had incorrect tab stops

  • The Cancel button text in the progress window could be misleading sometimes

  • Advanced appointment search blockout types showed types marked as Do Not Schedule

  • Prepayment tool, the tool did not account for TaxExempt status (internal only).

  • Text messages list window, selecting an unassigned patient would not always enable the reply

  • The treatment plan sheet signature box is slightly smaller than the normal default signature box

  • MonoFlatGray theme did not show button text correctly

  • Transworld, messages were being aggregated for patients in different families

  • Opening a lab case would crash the program.

19.1.7 (Beta) (USA and Foreign) Released 3/20/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) Patient Select window, incorporated the Windows "On Screen Keyboard".

  • Mobile Web - popup when attempting to login but did not have text.

  • Perio Chart window, an error can occur when editing sometimes.

  • Treatment plan would show date of 01/01/0001 for unsigned signatures

  • Dashboard sheet types were showing as options for new sheet types

  • Recalls could be scheduled twice from the recall list when scheduling for family.

  • eConfirmation URL did not confirm appt

  • Claim edit window was using the incorrect permission when logging

  • Payment window wouldn't allow splits to be saved if rigorous accounting was enabled.

  • Payment Split Edit window, with rigorous accounting the paysplit's provider or clinic may not match the adjustment's.

  • Adjustment edit window, changing an adjustment's provider or clinic when there is a paysplit attached to it wouldn't change the paysplit's provider or clinic.

  • Reactivation list caused an error when refreshing with clinics disabled

  • Payment splits sometimes were incorrectly displayed in the income transfer manager

  • Save button did not appear when an exam sheet was new

  • Alert was incorrectly saying Open Dental Service is down

  • Text appointments for current view was including extra appointments

  • Procedures attached to appointments would sometimes not update the provider on attached paysplits.

  • Adding a county to a patient caused an error rarely

  • Help, forms that have a help button were not getting disposed.

  • Backported initial Thinfinity implementation

Version 18.4

Known Issues
  • Uploading Web Forms sometimes fail with a "Request Entity Too Large" error.

  • When creating a billing list over middle tier, sometimes the client runs out of memory

  • Patient Forms and Medical Histories window, an error can occur when you click Add and user does not have permission to SheetImages.

  • Dynamic Mode was not disabled when using Middle Tier

  • An error can occur when attempting to set the title of the main window.

  • Bills window, sending statements can result in an error sometimes.

  • WebForms mobile signature images would appear blown up when entered from iOS and sent to OD

  • Form Import, Birthdate field imports as blank date if region/culture of workstation does not match format of patient entered birthdate sheet field.

18.4.54 Unreleased
  • Procedure Codes - Fee Schedules window would give a blank message to the user when trying to edit a provider specific fee without the ProviderFeeEdit permission.

  • Upper case table name in a query was causing an error on Linux servers

  • eConfirmations, when a text message fails, an audit trail log was not created when changing the confirmation status

  • Chart Module, completed procedure attached to claim could be set EC/EO with right click menu.

  • Insurance Plan Audit Trail, an entry with an invalid usernum caused an error.

18.4.53 (USA and Foreign) Released 6/19/2019
  • Appointment Views, selecting a view with arrow keys and then clicking outside the dropdown did not update the view correctly.

  • Referral Letter, opening from the Account CommLog grid displayed a blank sheet.

  • Procedure Edit, 'change' button created duplicate insurance estimates when patient had two insurance subscriptions.

18.4.52 (USA and Foreign) Released 6/11/2019
  • Signatures were being invalidated when using electronic signatures or when appending notes to locked procedures sometimes.

  • Alert text is white (unreadable) for webmail message alert

  • Canada, the Form1 window would always be on top of the Windows File Explorer when trying to Print Dentist Copy of an Etrans Acknowledgment when printing to a file or PDF.

  • The payment window would sometimes give an error when creating a PayConnect payment.

  • Automated recurring charges, declined charges were not creating $0 payments

  • WebForms Mobile - static texts couldn't be added to mobile forms

18.4.51 (USA and Foreign) Released 6/4/2019
  • Log on, when using the UserNameManualEntry preference, CEMT users could never log in.

18.4.50 (USA and Foreign) Released 5/30/2019
  • Canadian claims, sending a claim and receiving an EOB could result in an error.

  • Billing Options, creating a list of bills for a single clinic takes a long time for large offices and did not show a progress window for a large part of it.

  • Email Inbox window would load up every patient name from the database into memory which was slow for larger offices.

18.4.49 (USA and Foreign) Released 5/28/2019
  • (Enhancement) Dentical, adds ability to update FTP path

  • Advanced Appointment Search, filling the provider combo box with providers after clicking on a Quick Search button slow for large offices.

18.4.48 (USA and Foreign) Released 5/21/2019
  • Visual bug - web sched recall - 'Notify me...' obscurred in IE

  • Chart module, clicking a quick procedure would result in an error sometimes.

  • Billing Options, payment plans were causing patients to get statements when they had already been billed sometimes.

  • DentalXChange attachment service, sometimes a claim would not be flagged for an attachment when it needed one. (rare)

  • MobileWeb Pharmacies didn't appear when not using clinics

  • Frequency limitations, using # per Benefit year sometimes did not calculate correctly when using Service Year

  • Scheduling an appointment sometimes would not warn users when the appointment caused frequency conflicts

  • Payment Plan Tx Credit window could sometimes show TP procedures as being implicitly paid

  • Canada RAMQ TRANSM number was not included in the claim batch export.

  • Domain login, listing domain users cut off at 1000 users

18.4.47 (USA and Foreign) Released 5/15/2019
  • Canada Account module, the Estimated Payment Pending value associated to claims was not calculating correctly sometimes.

  • Sheets, right aligned static text fields were jagged when printing or creating PDFs sometimes.

  • FHIR - Creating a patient was not setting the guarantor correctly

  • Some statements could not be generated for patients with payment plans

  • Outstanding Insurance Claim report, User able to "Go To Account" of patients from restricted clinics.

18.4.46 (USA and Foreign) Released 5/9/2019
  • Provider Merge, merge button was not disabled after a provider merge

18.4.45 (USA and Foreign) Released 5/9/2019
  • (Enhancement)5010 837s now include billing provider taxonomy code for medical and institutional claims.

  • Voice Perio charting: If you say "Skip Current Tooth", then tell it no when it asks you to confirm, voice feedback said "Didn't get that"

  • Rounding errors can occur between rounding in the software and rounding in MySQL due to their different ways of rounding.

  • WebSched Recall date fields wrong

  • Income transfer manager, changed permission requirements.

  • Logging in with command line arguments doesn't create an audit trail entry sometimes.

  • Added Edit Auto Note button to Group Note

  • Canceling out of a paysimple ach payment could sometimes cause an error.

  • Updating, the splash window was going behind the main application and was not showing in the taskbar which was making it look as if the application was locked up.

  • Edit insurance plan, editing an insurance plan when using waiting period benefits would sometimes throw Error code 11

  • Random Primary Keys, interacting with signals would crash the program sometimes.

  • Statements created from the More Options statement window could not be downloaded from Patient Portal

  • eCW Middle Tier, the PassHash command line argument was not being considered.

18.4.44 (USA and Foreign) Released 5/1/2019
  • Insurance Payment (EOB) window, claims with only "Not Received" and "Pre-Auth" claimprocs were not showing in the All Outstanding Claims grid.

18.4.43 (USA and Foreign) Released 4/30/2019
  • Patient Merge, when patient's share the same ODI folder, some document file references would break.

  • Edit Payment Split window, and error could occur when the window is loading sometimes.

  • Canadian, creating a pre-authorization for a procedure with a lab would duplicate the claimproc for the lab procedure

  • Manage module Batch Ins was allowing PreAuthorization and NotReceived claimprocs to be attached to insurance checks.

  • Chart module, invalid locked procedures were showing in the tooth chart

  • FHIR, was unable to assign PatientUpdate permission

  • WebForms Mobile: Mobile Header fields skewed desktop sheet display

  • Form failed to close when force closing (rare).

  • Claimsnapshots are being deleted when they should not be for those using the service trigger type

  • Patient Portal - confirming appt under 'Action Needed' gives a Runtime Error when using html email

  • Middle Tier, the signal timer was ticking when the Log In Failed window was showing.

18.4.42 (USA and Foreign) Released 4/24/2019
  • (Enhancement)Update CDA Codes Tool

  • Treatment plans, if a waiting period benefit was marked as being a patient override, it wouldn't reflect in the treatment plan module that a procedure was not covered.

  • Non-simplified insurance benefits view would uncheck Patient Override for waiting period benefits.

  • Quick paste notes, the date button was enabled when it shouldn't be.

  • Income transfer manager, transfers would sometimes transfer income between patients prior to patient income being transferred to their own charges.

  • Patient Add All Form, tab order skipped city/state in address fields

  • Unfinalized Payment Report did not check reports permission in Reports menu.

  • Locked procedures were able to be edited sometimes

  • eCW Middle Tier, auto logon was not working.

18.4.41 (USA and Foreign) Released 4/18/2019
  • (Enhancement)Remove $0 splits when clicking Ok in the payment window for new payments.

  • Automatic log off error could occur stating 'Invoke or BeginInvoke cannot be called...' (rare).

  • Ortho Chart window, an error would sometimes occur when attempting to save a signature.

  • Other Appointments window, an error would sometimes occur after closing sometimes.

  • WebSched returned extra timeslots

18.4.40 (USA and Foreign) Released 4/16/2019
  • (Enhancement)Active Treatment Plan, prompt that procedures on appointments cannot be moved.

  • (Enhancement)Security Window, change "+" button to "Add User" button.

  • Appointment Edit window, sometimes attaching a lab causes an exception

  • Parameter already defined error after reconnecting to lost connection (rare).

  • Print Claim window, clicking Print can result in an error when the associated claim form was deleted.

  • FormEmailInbox, changing the capitalization of an email address can hide emails

  • Logging on after logging off from the chart module could result in an error when treatment plan rows were displayed

  • Image module, opening a document could result in an error stating 'Could not create folder for patient' sometimes.

  • Database maintenance, label in old tab was incorrect.

  • Choose Database window, Ok and Cancel buttons could sometimes not be visible.

  • The Daily Procedures Report can be slow sometimes

  • Insurance payment plan could sometimes be prevented from saving

  • User query, editing query variables would sometimes not edit correctly.

18.4.39 (USA and Foreign) Released 4/11/2019
  • (Enhancement)Billing output to file now always creates one large batch file per clinic and ignores the 'Max number of statements per batch' preference.

  • (Enhancement) Updated Terms and Conditions copyright date and contact email address for Open Dental.

  • Middle tier multi-visit procedure status was sometimes incorrect until refreshed.

  • Canadian carrier update, carriers with the same electId would override each other's values.

  • Canada Carrier update, Name and Phone fields were updating existing carriers when Add Missing was checked.

  • WebForms Mobile: setup for custom mobile sheets does not automatically mark all fields as "show in mobile" even if the sheet is a mobile sheet

  • WebForms Mobile: selecting a sheet type in sheet creation undid "Use Mobile Checkbox" selection

  • Account Module, payment plan debits and credits would not show the clinic in the patient account grid.

  • Sheets, combo box values would sometimes print with different font than sheet.

  • Middle Tier, logging off and on of Windows multiple times caused multiple Log On windows to show.

  • Procedure Info, changing procedure code used incorrect UCR fee sometimes.

  • Clearing blockouts for today was not causing an appointment module refresh for other computers automatically.

  • Secondary insurance estimates could be incorrect when primary claim was marked received.

18.4.38 (USA and Foreign) Released 4/8/2019
  • ODGrid, in-cell combobox crashed when opened and "blank" was selected on Enter.

  • Clicking "Label" button in main toolbar could crash if no patient was selected.

  • Automation, the "InsuranceNotEffective" condition would sometimes trigger incorrectly

  • "None" Appointment view with operatories did not show appointments.

18.4.37 (USA and Foreign) Released 4/4/2019
  • FormClaimPayBatch, sometimes an exception is thrown

  • Family preferences, changed order of "Ins plans with exclusions use UCR fee" and "Ins plans with exclusions mark as Do Not Bill Ins" to make more sense.

  • Payment window, switching payment window to include super families would run auto-split logic.

  • Account module, highlighting multiple adjustments all attached to procedures wouldn't highlight all procedures associated.

  • Chart module, quadrant autocode buttons with four quadrant codes would no longer auto-chart four procedures, one for each quadrant.

  • Users without permission for Pay Plan Edit could not scroll to see the list of charges

  • Editing CDS triggers would sometimes show incorrect warning messages.

  • Family Module, insurance history on insurance plans would sometimes not display correctly.

  • Adding many patients would sometimes not set the HasIns field.

  • HTML emails, images would sometimes not display correctly.

  • Canadian carrier updates did not import supported types sometimes.

  • eCW users could not set procedures complete outside of an appt.

  • Erx Legacy, providers with apostrophes in their name would be blocked from using eRx Legacy.

  • Web Chat did not always display full message text

  • Canada carrier update, new carriers did not have their CDA net version set when imported.

  • Email Inbox, clicking on a deleted email could cause an error while loading preview.

  • Enter Payment by procedure window did not show quadrants in the Tth column.

  • Added RegistrationKey IsDisabled Checks

  • Loading the Pharmacies window was slow over Middle Tier.

  • Payconnect, adding a credit card through credit card manage would use the wrong clinic sometimes.

  • Appointment Module, loading could be slow when no operatories were in the Appointment View.

18.4.36 (USA and Foreign) Released 3/29/2019
  • The appointment module could query the signal table with a stale date time resulting in a much larger dataset than anticipated.

  • New reminder tasks could have the wrong priority.

  • Appointment module, an exception would be thrown in rare scenarios when loading the module.

  • Schedule and blockout edits were causing too many refresh signals.

18.4.35 (USA and Foreign) Released 3/28/2019
  • ClaimConnect had error when requesting benefits for some Medicaid carriers.

  • Edit Claim, entering an invalid value in Ortho Months Total and Months Remaining crashed the program.

  • When any field in the Public Health Tab was set to required and the tab was hidden, a field required message poped up. This should have only occured when the Public Health Tab was showing.

  • Leaving an appointment on the Pinboard could sometimes cause an error when closing Open Dental.

18.4.34 (USA and Foreign) Released 3/27/2019
  • Friendly Exception UI fails to load sometimes

  • DentalXChange attachments, a new instance of the attachment window could be made while one currently exists.

  • DentalXChange attachments, when saving images the program did not filter out image categories marked as hidden.

  • Commlogs, printing a confirmation postcard created a commlog with incorrect timestamp.

  • Progress Bar did not close before program continues sometimes.

  • Appointment Fields, two users entering information into the same field could cause duplicates.

  • Fixed time format in enterprise setup window for automated aging runtime.

  • Editing mobile sheet fields would throw exceptions sometimes

  • Users could search for an opening for a deleted appointment which would cause an error

18.4.33 (USA and Foreign) Released 3/21/2019
  • User queries, set statements would sometimes not show correctly,

  • Group notes, users can no longer delete groupnotes without the GroupNoteEditSigned permission.

  • MonoFlatGray theme did not give visual feedback to users when a button was being pressed

  • Procedures attached to appointments would sometimes not update the provider on attached paysplits.

  • File -> Choose Database could switch to a different middle tier connection

  • ODGrid, cells with comboboxes did not fire GotFocus, LostFocus, and CellClick events consistently.

  • The order of custom sheetdefs is incorrect sometimes

  • The progress extended form had incorrect tab stops

  • The Cancel button text in the progress window could be misleading sometimes

  • Advanced appointment search blockout types showed types marked as Do Not Schedule

  • Text messages list window, selecting an unassigned patient would not always enable the reply

  • The treatment plan sheet signature box is slightly smaller than the normal default signature box

  • MonoFlatGray theme did not show button text correctly

18.4.32 (USA and Foreign) Released 3/20/2019
  • Compose Auto Note window, an error could occur when the user was prompted for an auto note during auto log off sometimes.

  • Perio Chart window, an error can occur when editing sometimes.

  • Income Transfers could sometimes perform multiple transfers for the same items.

  • When adding many patients, only current clinic would be used when assigning the patient to a clinic,

  • ClaimConnect get reports did not display error message when failed due to error 150.

  • Recalls could be scheduled twice from the recall list when scheduling for family.

  • Canada, better error handling when sending a claim.

  • Progress Bar sometimes showed incorrect text on a button in Fee Tools progress windows

  • Payment splits sometimes were incorrectly displayed in the income transfer manager

  • Adding a county to a patient caused an error rarely

18.4.31 (Beta) (USA and Foreign) Released 3/15/2019
  • Out of memory exceptions occurring in the appointment module

  • Renaming the "Letters" Image Category caused an error when emailing a Referral Letter sheet.

  • Pinboard Search, resizing right docked Task grid or Dashboard misaligned the search box.

  • Security setting would sometimes cause an error when loading

  • DXC, don't allow typing into combobox when editing an attachment.

  • Appointments, sometimes when creating an appointment that would result in an overlap the program would not automatically shorten the appointment.

18.4.30 (Beta) (USA and Foreign) Released 3/14/2019
  • Resizing Open Dental was causing the database to get called which would crash the program sometimes.

  • Sheets, if a sheet was missing an image the program would throw an unhandled exception.

  • AutoNotes, an autonote with the same name as a folder could not be moved into that folder.

  • HTML Email external link did not always open link in browser

  • Daily Write-off report would sometimes not show all write-offs.

  • Changing an insurance plan from medical to dental would sometimes not update future appointment's InsPlan1 and InsPlan2 fields.

  • Selecting a tooth that doesn't match the custom QuickButton surface could chart an invalid procedure without a surface.

  • Canada Carriers window, clicking Update Carriers could result in an error when no default dental clearinghouse was set.

  • Plugin hooks for log on

  • Insurance Benefits, Canadian users sometimes could not add frequency limitations.

  • A typo existed for a security permission

18.4.29 (Beta) (USA and Foreign) Released 3/11/2019 - This version has a conversion script that will prompt an automated backup
  • Canada carrier update did not import postal codes.

  • Canada Claim Edit window, claims with labs sometimes did not show their lab.

  • Query window, an error could have occurred sometimes.

  • Voice perio charting was not adequately accurate on some triplets

  • Appointment module, an error could occur when loading sometimes.

  • Creating a billing list would cause an out of memory error for very large databases sometimes

  • Saving a letter merge sometimes threw an error

  • Sheets, text fields with FontSize=0 did not load.

  • EHR, when ethnicity and EHR were turned on, an error would occur stating, "Required fields are missing or incorrect.."

  • Birthday Report, multiple postcards were printing per sheet when the Setup Recall setting "Postcards per sheet (1,3,or 4)" was set to 1.

  • The global writeoff tool would sometimes retrieve procedures from the database incorrectly

  • Appointment view's gross and net production would sometimes show incorrect numbers

  • OpenDentalService did not download ERAs when no Clinics are defined.

  • Ins plan, "create new plan if needed" did not maintain plan level substitution codes.

  • Patient Status tool, sometimes the patient status tool filled the grid with incorrect patients.

  • Images, deleting documents with long primary keys was failing.

  • Edit Rx would sometimes not let you fix validation issues.

  • ODGrid, right clicking an empty grid caused an error.

  • Invoices and Statements don't include last names for adjustments when "include last names" checkbox is checked.

  • Patient edit, making changes to the patient's address sometimes did not add an Audit Trail entry.

  • Required Fields, "Add Many" patients did not consider gender.

18.4.28 (Beta) (USA and Foreign) Released 3/5/2019
  • PaySimple error response had a typo.

  • Comboboxes on grids would cause a "Cannot access disposed object. Object name: 'ComboBox'" exception sometimes.

  • Landline Texting - including "&" would not include the rest of the message

  • Recurring Charges, copies of the same credit card would cause a "duplicate token found" error and remove the recurring charge from the list.

  • PaySimple, declined payments were showing as successful payments.

  • Income Transfer Manager Amount Original column could be incorrect

  • Clinic column showed in the Income Transfer Manager when Clinics were turned off

  • Automation Trigger, Title Bar did not display current patient before popping up.

18.4.27 (Beta) (USA and Foreign) Released 3/1/2019
  • Over allocation warning for unearned incorrectly displayed sometimes

  • Web Sched New Pat demo mode, pre screen questions were turned off.

18.4.26 (Beta) (USA and Foreign) Released 2/28/2019
  • (Enhancement) PaySplitEdit window clicking Edit Anyway to keep previously selected procedure attached

  • (Enhancement)Mag Stripe Readers to support more types of reading standards

  • (Enhancement)ADA 2018 claim form.

  • (Enhancement)Disable Archive Feature

  • (Enhancement)Patient Portal, added 'privacy policy' disclaimer for online payments.

  • (Enhancement) Canada carrier update now allows batch update and forced update.

  • Income Transfer Manager would give an error sometimes.

  • Web Sched New Patient Prescreen questions overlapped

  • Ins History claimprocs were being attached to the wrong insurance plan sometimes

  • Canadian carrier update did not set carrier network.

  • PayConnect payments did not set the PaymentSource column correctly

  • New Patient Web Sched -3rd input field of wireless number stopped after first digit

  • Middle Tier, Group Permissions cache was not refreshed on a Security signal.

  • Anonymous screenings using sheets cannot be saved

  • eCW users could not change their password within Open Dental

  • Changing the procedure code on a patient with a capitation plan did not correctly update the fee and writeoff

  • Canada automatic secondary e-claims were being sent sometimes when secondary insurance plan had option set to not send e-claims.

  • Recall Synch, Progress bar was unable to be minimized.

  • Anonymous screenings do not show all forms in the grid

  • Adding new patients was slow for large databases.

  • Recall List buttons Go To Family and Go To Account sometimes went to an incorrect patient

18.4.25 (Beta) (USA and Foreign) Released 2/21/2019
  • Statements did not always get created for superfamily members with balances if the superfamily head balance was being excluded.

  • Canada secondary claims automatically created when primary EOB received did not have a clinic set when clinics were enabled.

  • Update Setup, audit trail was not sufficient.

  • Completing an appointment again when procedures were attached to a claim may have set the deductible incorrectly

  • FHIR, searching for a patient where the id did not exist returned an error

  • Web Sched Recall demo mode did not display times upon selecting a date

  • Appointment Views, operatory headers from previous view sometimes showed between new view headers.

  • Middle Tier "Log me in automatically" command line argument addition.

  • Recall list, sending Web Sched Recall reminder did not work if the patient was assigned to a clinic and clinics were disabled

  • Canadian claim, UE when printing would sometimes say "operation completed successfully"

  • Pop up information when moving family members was not correct

  • Treatment Plan module did not automatically show discount column for saved treatment plans

  • Referral Letters, sometimes the tooth number would not be displayed in the correct format.

  • Some procedures in a frequency limitation group from a past year were not being considered for frequency limitations

  • Tasks, right click and set complete from the chart did not update the Task grid.

18.4.24 (Beta) (USA and Foreign) Released 2/14/2019
  • PaySimple payments did not always store the credit credit card source

18.4.23 (Beta) (USA and Foreign) Released 2/14/2019
  • (Enhancement) Compact P&I Monthly report spacing to fit on one page

  • PaySimple, deleting a credit card or ACH did not allow you to add it back on the same patient

  • Email Template, guarantor and referral replacement fields were not replaced.

  • PaySimple payments sometimes failed with an object reference error

  • Canada Clearinghouses, having 'Download EOBs, Do Not Auto Receive.' set would cause some windows to calculate the patient portion incorrectly.

  • ERA writeoffs for Delta Dental of MA were incorrect sometimes.

  • Payment window, making a partial payment would sometimes show the overpayment message incorrectly.

  • The convert script was using an inefficient query for the rxpat.ClinicNum column.

  • Payment Plan Charge notes did not show on print out when preference was set to use sheets

  • Log Off would crash the program sometimes.

18.4.22 (Beta) (USA and Foreign) Released 2/11/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Add ability to add signatures from Edit HTML window

  • Switching between a non-mobile webform to a mobile webform prevented the user from scrolling

  • Email message window, it was not always possible to select the user's email address

  • Email inbox window did not display messages when using an alias

  • Credit card added for both XCharge and PaySimple would not be successfully charged as a recurring charge

  • Sheet textboxes accepted images but did not save them to the database

  • The list of patients for a family object would sometimes contain duplicates

  • DoseSpot, printing would cause a Single Sign On error.

  • Panda Perio Advanced, patient with invalid birthdate would cause an error sometimes

  • Canada, treatment planned lab fees would create duplicate claim procedures when adding new insurance.

  • Multiple adjustments window did not retain procedure selection when only 1 procedure was selected from account module

  • Payment window, allocating unearned income would sometimes show overpayment message incorrectly.

  • Statements were not ordered alphabetically for practices without clinics.

  • Updating the server address for updates to use HTTPS

  • Failing to open a statement would have crashed the program rarely.

  • Billing, statement sheets with only a short URL field would sometimes not generate the correct URL

  • Recurring charges, cards set up to be charged multiple times per month may have been charged too often

18.4.21 (Beta) (USA and Foreign) Released 2/6/2019
  • (Enhancement) Added selected row tinting to grids.

  • (Enhancement) Date range selection control, various forms did not close the date range picker when they should.

  • (Enhancement) 5010 Electronic claims N3 and N4 837 segments.

  • Middle tier security enhancements

  • eReminders and eConfirmations did not send if the clinic's email address was not set

  • Payment split edit, the current split could be attached to itself if it's considered a prepayment.

  • Payment split window, attaching a procedure to an existing split and then attaching another one displayed the incorrect Amount Start

  • HTML emails, images with spaces in the file names did not show as embedded

  • Paysplit Edit window, clicking Edit Anyway wouldn't allow choosing patient from another family.

  • Payment window wouldn't show payment plan charges as due sometimes.

  • Graphical perio chart would turn white or fail with error if an implant was not flagged as missing.

  • DoseSpot, ClinicId was getting overwritten sometimes

  • DoseSpot, blank clinic descriptions were preventing clinicerx updates.

  • Payment plan adjustments did not default actual adjustment to provider on the payment plan

  • Primary provider when adding multiple patients did not default to the clinic default provider

18.4.20 (Beta) (USA and Foreign) Released 1/29/2019
  • Outstanding Insurance Claims Report, claims with very large "claim tracking days suppressed" values caused an error.

  • Edit Insurance Plan, copay and allowed amounts did not show the selected fee schedule if it is hidden.

  • Program Links, clicking on corresponding toolbar buttons would cause an "Overflow error" sometimes.

  • Autoben Canada carrier supported trans type update

  • Canada TELUS AdjudiCare CDANet version update from 02 to 04.

  • Sheets with a Drawing SheetField with an empty FieldValue cause an error.

  • Automating the secondary claim status change would sometimes result in an error.

  • Sometimes a login issue would occur when using eCW and the program was recently updated to 18.3 or greater from a previous version

  • Payments, reducing unearned could sometimes show a message incorrectly

  • Edit Insurance Plan, copay and allowed was changed if the fee schedule was hidden when the window loaded.

  • Provider pick button in the Edit Payment Split window was sometimes incorrectly disabled

  • Missed/Cancelled - Delete Appointment was not charting a missed/cancelled procedure code.

  • iTrans 2 carrier update did not include encryption method.

  • Date range picker week buttons do not invoke calendar events

  • (enhancement) Web chat surveys.

  • Creating a pre-auth would sometimes throw an error

  • ASAP list would sometimes show completed planned appointments

18.4.19 (Beta) (USA and Foreign) Released 1/23/2019
  • (Enhancement)Reminder tasks get marked as new at the reminder time

  • Add User, default user group message lacked necessary instructional information.

  • Time Card Adjustments were not associated to the appropriate clinic.

  • Patient Fields, date and currency types were not being saved to the database

  • eConfirmations/eReminders, appointments at the exact end of the automatic send window did not get sent anything

  • Spell Check, typing into a text box could yield a "File format is not valid" exception sometimes.

  • Account module was slow to load sometimes

18.4.18 (Beta) (USA and Foreign) Released 1/22/2019
  • Payment window and Income Transfers don't work correctly when payment plans for guarantors outside the family are present.

  • Electronic Statements, generating the PDFs for a lot of patients was failing sometimes.

  • Resetting a users password when strong passwords are required may have crashed the program

  • Automatic reminders did not send if no operatories were setup for Web Sched

  • Income transfer window, if an income transfer is performed, and then backdated, there could be outstanding charges sometimes.

  • Dynamic scheduling did not always return search results

  • Combine Insurance Plans, editing a plan and clicking OK lost selection.

  • Insurance Payment (EOB) window, an error could have occured when loading when using a linux server.

  • Insurance Benefits, tabbing into a Quick% overwrote any changes made in the associated textboxes.

18.4.17 (Beta) (USA and Foreign) Released 1/21/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Problems, add ICD-10 textbox to the Edit Problems window.

  • (Enhancement)Modified the Insurance Service History feature

  • (Enhancement)Check for overpayment upon clicking add partial in the payment window.

  • (Enhancement)Create Audit Trail when Credit Card Token is Moved

  • (Enhancement) Etrans entries for claims using the DXC attachment service were showing under 'ClaimSent' when they were not sent.

  • Reminders, too many due reminders could crash the program.

  • Cloud Storage, Open Dental would freeze when switching to the Images module initially.

  • Dropping an insurance plan would sometimes not update the patient's future scheduled appointment's InsPlan1 and InsPlan2 fields correctly.

  • Edit Group Permission, entering a non-number into 'Days' would crash the program.

  • eServices - Could have signed up for eConfirmations without signing up for texting preventing text messages from sending

  • Appointment search sometimes suggested times that were not available

  • Email, deleting when attached to a patient removed the email from commlog and progress notes.

  • Sheets, drawings outside of signature boxes did not show after the first page when creating PDF.

  • Task Search window, an error "Unknown column 'taskNote.TaskNum'" could occur sometimes.

  • (DXC Atachments) Hitting 'Esc' while snipping did not properly close the form

  • (DXC Attachments) Saving an attachment already in the Images module resulted in an error.

  • ERA window, an error could occur if an ERA does not have any procs when findind internal claim matches.

18.4.16 (Beta) (USA and Foreign) Released 1/16/2019 - This version has a conversion script that will prompt an automated backup
  • Compose Auto Note prompt window was causing error if left open during automatic log off.

  • Middle Tier, report queries were not using UserLow.

  • Claim window, clicking Send Claim could result in an error when using in database image storage

  • Sending a claim in 5010 format when using random primary keys would result in an error sometimes.

  • Landline Texting - did not show cost in column

  • Account module, payment plan grid may show outstanding balance for plan paid off if the guarantor is moved out of family.

  • Automatic logoff, after Canceling, the automatic logoff would not occur again.

  • Billing Defaults, window did not meet minimum resolution requirements.

  • Canada, preauth EOBs were blocking claim creating when auto import and receive is enabled.

  • Run aging for accounts that paysplits are allocated to.

  • Landline Texting sent messages were stuck in 'pending' status

  • Canadian carrier TELUS AjudiCare ID 000034

18.4.15 (Beta) (USA and Foreign) Released 1/15/2019
  • (Enhancement)Canadian claims, auto recalculate estimates using EOB amounts to reflect more accurate patient portion prior to receiving the claim.

  • (Enhancement)Run 'Over Allocated Procedure' logic in the Procedure Info window when changing the fee

  • (Enhancement)Updated chart module Quick Buttons to use the current theme.

  • (Enhancement)Frequency Limits, include 'Not Received' claimproc status

  • CEMT Search Patients window, display fields did not use custom Descriptions.

  • Account module, Est Balance is incorrect sometimes when the guarantor of a payment plan is moved out of the family.

  • Multiple received claimprocs could have been created for the same procedure and insurance

  • Insurance history, some dates were not formatting when changing focus.

  • Miscellaneous Setup window, having "Show patient specialty in main title bar and account patient select" enabled was causing a query to run every second after selecting a patient.

  • FormClaimPayTotal didn't correctly take adjustments into account when checking writeoff

  • View EOB button in the claim edit form was incorrectly anchored

  • Frequency limitations based on service year were sometimes calculated incorrectly

  • Multiple adjustments would not post to the account.

  • Canada, retrieving reports would result in a format error when there are 'NO MORE ITEMS' from iTrans when it should not.

18.4.14 (Beta) (USA and Foreign) Released 1/10/2019
  • Web chat client had lines going outside of the chat bubble

  • Edit All Procedures, date, provider, and clinic did not change claimprocs the same as Procedure Info window.

  • When enterprise aging is run for multiple patients after adding repeating charges, check and set the preference indicating that aging is running

  • Lost database connection, program was not attempting to reconnect automatically.

  • Advanced Appointment Search did not always return the correct time slot for the selected blockout type

  • Web Sched New Pat, in mobile there was too much white space after the date picker.

  • Fee Schedules, sorting with a single type selected did not save sort order.

  • PayConnect receipts were showing the expiration date

  • Job Manager, trying to save a new bug job would throw an error.

  • Middle Tier, the Other Appointments window was taking a long time to load when the selected patient had thousands of appointments.

18.4.13 (Beta) (USA and Foreign) Released 1/8/2019
  • (Enhancement)Procedures Not Billed to Insurance window, clicking Refresh now closes the date range calendars when shown.

  • (Enhancement)Added warning message when allocating more unearned than is available on the account.

  • The global update writeoff estimate tool would fail to update writeoff estimates sometimes

  • Patient Edit window, an unsettable permission is checked when performing automation actions for this window

  • Appointment Search sometimes returned times when a provider was not scheduled.

  • Preferences, inconsistent spelling of write-off.

  • Generating PDF statements could have caused an error sometimes

  • Various licenses had incorrect years

  • Paysplit select window would sometimes not show all prepayments.

  • Paysplit Edit window would sometimes not show the correct amount in the 'Allocated Elsewhere' textbox.

  • Credit filter in Mulitple Adjustments window did not always filter procedures correctly.

  • Adjustments, the associated clinic would sometimes get cleared incorrectly.

  • Claim Edit, bottom buttons were hidden for minimum supported screen resolutions sometimes.

  • Advanced searching for an appointment in an unassigned clinic would sometimes throw an error.

  • SFTP AtoZ, Images module would take a long time to load initially.

  • Job Manager Search window would bring other applications in front of the search window sometimes.

  • Transworld, the Date/Days Bal Began columns would sometimes not be filled

  • Patient Info, error occurred when opening info window for a deleted patient.

  • There was no audit trail entry when making adjustments from places other than the single adjustment window

18.4.12 (Beta) (USA) Released 1/4/2019
  • Job Manager Requirement bug fixes

18.4.11 (Beta) (USA and Foreign) Released 1/3/2019
  • (Enhancement)Add progress bar to appointment lists

  • Chart module, setting a procedure complete would sometimes incorrectly prompt "Completed procedures cannot be set for future dates".

  • Procedure bypass global lock did not always allow valid procedures

  • Web Sched New Patient did not recognize date/time selection

  • New 2019 procedure codes were sometimes getting set to the wrong category

  • Chart, Edit All option crashed when selecting Clinic with no Provider selected.

  • MiddleTier, Treatment Plan was not sorted correctly based on preference.

  • Treatment Plans, changing the Sort By radiobox did not change sort order.

  • Handy Dentist Bridge did not send over the last name

18.4.10 (Beta) (USA and Foreign) Released 12/31/2018
  • (Enhancement)2019 ODA Fee Guide

  • User Query, entering a value for a variable and typing Alt + O caused an error.

  • Tasks, refreshing a task duplicated object types.

  • Vixwin, a warning was incorrectly showing when selecting "VixWinBase41".

  • Texting, when signing up for texting using landline, unable to send messages from old phone number

  • Edit Claim window This Claim Only button was showing for preauths.

  • Patient Portal was always compiling in desktop mode

  • Signal Processing, a "Value cannot be null" exception would occur when using the program sometimes.

  • Dashboard Cache, some filter combinations caused errors in queries.

18.4.9 (Beta) (USA and Foreign) Released 12/27/2018
  • An error could occur when Open Dental is attempting to log off and windows can't be closed.

  • Backup & Archive, archiving caused an error sometimes

  • Webforms import was unable to parse birthdate when machine format didn't match database

  • Email, the inbox locked up for some email addresses when navigating around the window.

  • Insurance history, insurance history window did not format dates.

  • Appointment module, views with more than one row per time increment did not load properly when starting the program.

  • Web apps could have stale cache

  • User Query Variables, continuing to the next variable lost text selection.

  • Automation, PrintRxInstruction action caused errors when used for triggers other than RxCreate.

  • Claims, Canadian lab procedures were incorrectly assigned a line number on e-claims.

  • Insurance Plans, multiple UNKNOWN CARRIER entries could cause errors when validating plans.

  • Appointments, rescheduling an unscheduled appointment didn't always reset the confirmation status.

  • Texting, outgoing messages were sometimes delayed for several minutes

  • FHIR - eConnectors would not receive the request sometimes

  • Closing persistent commlogs could sometimes cause an error

  • The internal statements sheet cut off part of the address in some cases

18.4.8 (Beta) (USA and Foreign) Released 12/20/2018
  • (Enhancement)Label changed for preference 'Credits greater than procedure fee'

  • Archive process would fail when updating the archive database

  • Edit Payment Split window, detaching a payment split could result in an error sometimes.

  • Web Sched Recall popup on launch of link (patient facing)

  • Edit Patient Information window, an error could occur when no EHR patient entry is found.

  • Chart module, adding a quad procedure with a proc button or auto code sometime sets the wrong quad

  • Creating a "misc" input field in sheets sometimes threw UE

  • Visual bug - Non OD window populates when pulling up eServices window

  • Text window filter by phone number did not work as intended

  • Deleting an insurance plan sometimes did not update the InsPlan1 and InsPlan2 on scheduled appointments.

  • Auto Deposits, the auto deposit feature would make deposits for payment types marked 'not selected for deposit'.

  • Edit Patient Field Checkbox window, creating a new field could have resulted in an error if the field definition had been deleted.

  • Account Module preferences showed incorrect label for "Credits greater than proc fee"

  • Sending large quantities of email wouldl fail sometimes

  • MobileWeb and Patient Portal constantly flash popup at login

  • WebForms Mobile Layout had issues

  • Mobile Web - unable to select existing appt and edit/move/delete

  • Exclusion Rules that were insurance plan specific weren't being saved.

  • eCW, users were prevented from logging on.

18.4.7 (Beta) (USA and Foreign) Released 12/19/2018
  • Task List Select, sometimes a task list was listed twice

18.4.6 (Beta) (USA) Released 12/18/2018
  • Appointment module, blockout menu shows items available when they actually aren't sometimes.

  • AutoCode, deleting all procedure codes and clicking Cancel was saving AutoCode without procedure codes.

  • VoiceMails, creating a task from a voicemail opened a Task window behind the main window.

  • Chart Module, teeth movement values wouldn't display unless + or - were pressed first.

  • Claim Edit form cannot be fully seen while using the minimum supported screen resolution

  • Tasks, FormTaskEdit_SaveCopy_OtherUserInbox unit test was failing.

  • DoseSpot, medications sent to DoseSpot made an Rx when being retrieved sometimes.

  • An error would sometimes happen if one or more module buttons were hidden

  • PaySimple, payment amount did not reset to 0 after a credit card transaction failed.

  • Module buttons that should be hidden would be visible sometimes

18.4.5 (Beta) (USA and Foreign) Released 12/17/2018
  • (Enhancement)Modify pref to disallow writeoffs greater than procedure fee to include adjustments

  • (Enhancement)Updated Select Paysplit window to say "Amt End" in the last column

  • (Enhancement) Multi Rx, prevent from creating a blank Rx.

  • Choose Database window would sometimes show the log off prompt.

  • FHIR - Resources were including blank and null objects when being serialized

  • Task List Select, sometimes a task list is listed twice

  • Tasks, the "New for user" tab showed completed tasks sometimes.

  • Backup tool, stop users from utilizing tool if any of the database tables are InnoDB.

  • Other Appointments window, clicking Create New Appt caused an error sometimes.

  • The splash screen would show above the Registration Key Edit window sometimes.

  • Message Box popups would hide behind the splash window sometimes.

  • Capitation payment date was not set when completing capitation procedures.

  • Closing out of the database maintenance window while running could have caused an error

  • When aborting a thread, unhandled exceptions could have occurred

  • Insurance benefits window, benefit percentages sometimes show -1 instead of blank

  • Launching Mobile Web Link Constantly Refreshes Page 18.4 Only

  • Appointment module, appointment grid didn't redraw properly when changing the view sometimes.

  • Insurance Plan, the state of the substitution code checkbox did not get set correctly sometimes.

  • Some patient specific forms had clinic filters.

  • MobileWeb, search for patient when creating an appointment wouldn't work sometimes.

  • Edit Insurance Payment, the first Claim Payment Group option could not be selected.

18.4.4 (Beta) (USA and Foreign) Released 12/11/2018
  • Security, the log on and billing defaults password fields were not masked.

  • Loading the chart module would sometimes throw an exception

18.4.3 (Beta) (USA and Foreign) Released 12/11/2018
  • Merging patients within family did not set trsitranslog and famaging guarantor correctly

  • Sales Tax adjustment dates do not match procedure dates when running the repeating charge tool

  • Tasks, sending to multiple tasklists was not updating Task area or window.

  • Patient Merge, some note fields were not included in a merge.

  • Tasks, a Task that enters a user's inbox but is sent to another inbox was not marked as read when opened by the first user and OK was clicked.

  • Database Maintenance, the Tools tab was not disabled while running database maintenance

  • Patient Portal is now mobile friendly.

  • Task search, task search grid didn't load.

  • Appointments, double clicking in the schedule and choosing an unscheduled appointment was not adding appointment.

  • Middle Tier - getting all users could have caused an error

  • eConfirmations were not reaching patients sometimes

  • Substitution codes, fixed typo in the substitution codes window.

  • A progress window could have caused an issue where it would never close

  • Procedures could sometimes be edited while in Audit mode.

18.4.2 (Beta) (USA and Foreign) Released 12/10/2018
  • (Enhancement)Improve spell check speed and perform spell checking separate from the main thread.

  • Patient Portal Invites were not being prevented if patient email is not setup

  • Insurance Benefits, limitation benefits with Coverage Level of "Individual" would change to "None" sometimes when the window is entered again.

  • Payment window, making a payment to a single family that is within a superfamily will make splits to all superfamily members.

  • Procedure Select window Exclude All Credits did not show all procedures on a patient's account

  • Patient Portal Invites might not created invalid login credentials

  • Right clicking a grid may have shown items in the wrong order

  • Fees, clinic restricted users could not edit default fee when fee schedule is global.

  • Enterprise Aging was being ran from the account module on workstations.

  • Emails, editing the BCC, CC or To field would result in an error sometimes.

  • Advanced appointment search clinic more button was visible when clinics were turned off

  • Opening the advanced appointment search could sometimes cause an error

  • Procedure select window sometimes did not show procedure surface.

  • Chart module, the right-click set complete message was sometimes formatted incorrectly.

  • Plan-specific downgrades were sometimes being applied to patients that didn't have the insurance plan.

  • Selecting a patient could cause an error related to computer prefs sometimes.

  • Statements, any error that occurred while sending e-statements did not show to the user.

18.4.1 (Beta) (USA) Released 12/6/2018
  • (Enhancement)ASAP window is slow to load for large databases

  • (Enhancement)Transworld, add message history window.

  • (Enhancement) Optimize the billing logic to reduce memory use

  • Incoming email syncing could have caused computer slowness sometimes

  • Ortho Chart, sometimes signatures would not save to the database correctly. (rare)

  • Local date format preference was not being followed from the update window

  • Middle Tier, creating a billing list threw an error sometimes.

  • Appointment bubbles didn't display correctly sometimes.

  • Account module grid order was non-deterministic for transactions of the same type and date

  • Windows date format could have affected many Open Dental Services

  • OpenDental Installer would sometimes not change the data path.