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Version 18.3 Version 18.4 Older Versions

Version 19.1

Known Issues
  • WebForms - Mobile (cleanup bugs after beta testing cycle)

  • Signal Processing, a large date range is being requested of the signal table which can cause significant database slowness sometimes.

  • Patient Forms and Medical Histories window, an error can occur when you click Add and user does not have permission to SheetImages.

  • Clicking Log Off can result in an error sometimes.

  • Embedding webforms with mobile layout within iFrame popup issue

  • Income transfers, when a user incorrectly made negative splits for transfer, subsequent transfers would not allocate correctly.

  • Statement edit, clicking cancel on a new statement sometimes does not delete the image

  • Payment Split Edit window, pressing Detach in the prepayment section would clear information from the Procedure section if a procedure was attached.

  • Econnector may throw an exception when shutting down

  • Double clicking on a group note without a surface can sometimes cause a UE.

  • Account module, procedures with claim payments for the wrong provider could display as overpaid sometimes.

  • Income transfers performed for negative payments don't transfer correctly sometimes.

  • The enterprise setup window textbox error icon misaligned

  • Alerts not created when patients respond to an existing webmail

19.1.28 (Beta) Unreleased
  • Advanced Appointment Search, filling the provider combo box with providers after clicking on a Quick Search button slow for large offices.

  • Advanced Appointment Search, performing a Quick Search was slow for large offices.

19.1.27 (Beta) (USA and Foreign) Released 5/23/2019
  • Middle Tier, setting a procedure complete from Quick Procs dropdown caused an error.

  • eRx Legacy, state license and state where licensed was not being sent to Legacy for some practices.

  • Patient Portal payments gave an object reference not found error

  • GDPR no longer blocked from eServices

  • Splash screen could sometimes cause the program to appear locked or frozen

19.1.26 (Beta) (USA and Foreign) Released 5/22/2019
  • Insurance Claims window, sending batch claims resulted in an error when an orphaned claimproc was on the claim.

  • HTML edit window, ok and cancel buttons would disappear if the form was minimized and maximized again

19.1.25 (Beta) (USA and Foreign) Released 5/21/2019 - This version has a conversion script that will prompt an automated backup
  • Visual bug - web sched recall - 'Notify me...' obscurred in IE

  • Kiosk mode, restrict users from minimizing forms

  • Patient Portal - Alert does not show up when patient sends webmail message

  • Payment window, implicitly paid procedures show incorrect AmountEnd when the split paying it is deleted and Show All Charges is checked.

  • Chart module, clicking a quick procedure would result in an error sometimes.

  • Billing Options, payment plans were causing patients to get statements when they had already been billed sometimes.

  • DentalXChange attachment service, sometimes a claim would not be flagged for an attachment when it needed one. (rare)

  • Appointments, attaching a procedure to a completed appointment would sometimes calculate estimates incorrectly.

  • Closing FormImages via the 'X' button causes a memory leak.

  • MobileWeb Pharmacies didn't appear when not using clinics

  • Alert popup was not showing alert description

  • Frequency limitations, using # per Benefit year sometimes did not calculate correctly when using Service Year

  • Scheduling an appointment sometimes would not warn users when the appointment caused frequency conflicts

  • Payment Plan Tx Credit window could sometimes show TP procedures as being implicitly paid

  • Canada RAMQ TRANSM number was not included in the claim batch export.

  • Edit Appointment window, breaking an appt and canceling out of the Broken Appt Options window could result in an error sometimes.

  • Procedure edit, linking adjustments did not show overallocation message sometimes.

  • CDS Triggers, users could sometimes add a blank trigger.

  • Patient Dashboard, an error could occur when moving an appointment while using the Appointments for Patient widget.

  • Domain login, listing domain users cut off at 1000 users

19.1.24 (Beta) (USA and Foreign) Released 5/15/2019
  • Payment split edit window, the buttons for attaching and detaching prepayments behaved strangely sometimes.

  • Carriers window, in Canada clicking Update Carriers can result in an error sometimes.

  • Definitions, image category's usage was not getting filled correctly sometimes.

  • None Appointment View, appointments did not load in operatories that are not associated to other appointment views or provider bars.

  • Sheets, right aligned static text fields were jagged when printing or creating PDFs sometimes.

  • Chart module, when using autocode buttons the procedures would sometimes have no fees.

  • FHIR - Creating a patient was not setting the guarantor correctly

  • Patient Dashboard, initialization failed if the current user was not set.

  • ECW Chart module, opening an appointment and clicking 'Finish & Send' would result in an error.

  • Deductible was showing as being applied for excluded services sometimes.

  • Some statements could not be generated for patients with payment plans

  • Outstanding Insurance Claim report, User able to "Go To Account" of patients from restricted clinics.

19.1.23 (Beta) (USA and Foreign) Released 5/10/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Add preferences for the Select Patient window for the minimum number of characters entered and pause time after typing before searching and filling the grid

  • (Enhancement)Add the ability to disable filling the patient search grid when all search fields are blank

  • (Enhancement)Simplify Insurance Aging Report UI

  • The Help button was misaligned on some Windows Server versions.

  • Edit Insurance Plan window, in Canada a popup stating 'Carrier not found. Create new carrier?' would show when there was an existing carrier sometimes.

19.1.22 (Beta) (USA and Foreign) Released 5/9/2019
  • Provider Merge, merge button was not disabled after a provider merge

  • Canada Account module, the Estimated Payment Pending value associated to claims was not calculating correctly sometimes.

  • eService email send could be slow to exit

  • Edit Claim window, in Canada the Extracted Teeth list did not fill correctly.

19.1.21 (Beta) (USA and Foreign) Released 5/9/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Canadian Lab procedures, allow lab estimates for PPO plans

  • (Enhancement)Middle Tier Single Sign On, allow auto login per Windows user per workstation.

  • Treatment plans, when calculating code specific deductibles, insurance plan adjustments were only applied to a procedure with an associated benefit marked as 'general' or 'none'.

  • Rounding errors can occur between rounding in the software and rounding in MySQL due to their different ways of rounding.

  • Income transfer manager, changed permission requirements.

  • Logging in with command line arguments doesn't create an audit trail entry sometimes.

  • Unit Quantity and Base Units are not being applied to appointment views or scheduled production in reports.

  • DoseSpot, multiple clinics with the same address weren't allowed to use DoseSpot.

  • Legacy eRx, a warning would pop up regarding comprehensive plans which are no longer available.

  • Patient Portal, patients couldn't click the reply button to WebMails.

  • Added Edit Auto Note button to Group Note

  • Updating, the splash window was going behind the main application and was not showing in the taskbar which was making it look as if the application was locked up.

  • Edit insurance plan, editing an insurance plan when using waiting period benefits would sometimes throw Error code 11

  • Birthdate goes into the future when entering a two digit birth year below 30.

  • Statements created from the More Options statement window could not be downloaded from Patient Portal

  • Canadian lab claim proc estimates were being created when they should not have been sometimes..

  • eCW Middle Tier, the PassHash command line argument was not being considered.

  • SheetPrinting DrawToothChartLegend function uses field.width when it should use sheet.width.

  • Middle Tier, appointment bubble did not load properly sometimes.

19.1.20 (Beta) (USA and Foreign) Released 5/2/2019
  • (Enhancement)5010 837s now include billing provider taxonomy code for medical and institutional claims.

  • Voice Perio charting: If you say "Skip Current Tooth", then tell it no when it asks you to confirm, voice feedback said "Didn't get that"

  • WebSched Recall date fields wrong

  • FHIR, unable to update patient

  • Patient Dashboard, invalid SheetFieldDefs crashed the program when loading.

  • Canceling out of a paysimple ach payment could sometimes cause an error.

  • In Tasks Preferences, within the words Global Filter for Task Lists, Task Lists appears as one word instead of two.

  • Insurance Payment (EOB) window, claims with only "Not Received" and "Pre-Auth" claimprocs were not showing in the All Outstanding Claims grid.

  • Random Primary Keys, interacting with signals would crash the program sometimes.

  • Patient Dashboard Setup toothChartLegend image box moves independently of image itself.

  • Benefits grids rounding values to the nearest whole number.

19.1.19 (Beta) (USA and Foreign) Released 4/30/2019
  • Turning on fee cache should warn user to restart program.

  • Canadian, creating a pre-authorization for a procedure with a lab would duplicate the claimproc for the lab procedure

  • eConfirmation replies do not confirm appointment if reply has spaces

  • Mobile Web scroll issue with Apple device

  • Manage module Batch Ins was allowing PreAuthorization and NotReceived claimprocs to be attached to insurance checks.

  • Chart module, invalid locked procedures were showing in the tooth chart

  • Signatures were being invalidated when appending notes to locked procedures sometimes

  • Landline texting, sending special characters in a multi-part message would cause the message to fail. Fixed for all versions.

  • Sheet Defs window, grid selection behavior would be wrong when using the Sheet Type Filter

  • Other Appointments window, appointments in grid did not refresh when invalid appointment was selected

  • WebForms Mobile: Mobile Header fields skewed desktop sheet display

  • Form failed to close when force closing (rare).

  • Signals would stop processing sometimes.

  • Procedure Codes window was hiding a checkbox and button when Fees Use Cache was off.

  • Claimsnapshots are being deleted when they should not be for those using the service trigger type

  • Treatment Plan, Deductible Remaining textbox calculated incorrectly.

  • Patient Portal - confirming appt under 'Action Needed' gives a Runtime Error when using html email

  • Middle Tier, the signal timer was ticking when the Log In Failed window was showing.

19.1.18 (Beta) (USA and Foreign) Released 4/25/2019
  • Middle Tier, Windows shortcut key to snap to the side crashed the program when first opened when using automatic sign in.

  • Moving a super family head to another super family doesn't move all super family guarantors

  • Edit Payment Split window, and error could occur when the window is loading sometimes.

  • Quick paste notes, the date button was enabled when it shouldn't be.

  • Unfinalized Payment Report did not check reports permission in Reports menu.

  • Middle Tier, add OpenDentBussiness version to bug submissions.

  • Improve patient select window query performance

  • Patient Dashboard, copying and duplicating Dashboards selected incorrect row.

  • FHIR, was unable to assign PatientUpdate permission

  • eCW Middle Tier, auto logon was not working.

19.1.17 (Beta) (USA and Foreign) Released 4/23/2019
  • (Enhancement)Sheet Defs window, SheetType filter.

  • (Enhancement)Update CDA Codes Tool

  • Module Preferences, "Ins plans with exclusions mark as Do Not Bill Ins" wording was incorrect

  • Payment Split Edit window, attaching an adjustment wouldn't always set the unearned type to None.

  • Adjustment edit window, patient paid amount wouldn't calculate into remaining amount for procedure.

  • Income transfer manager, Adjustments now display that they are adjustments instead of as nothing.

  • Payment window, manually creating a split for a procedure that owed no money wouldn't highlight that procedure when the split was edited manually.

  • Treatment plans, if a waiting period benefit was marked as being a patient override, it wouldn't reflect in the treatment plan module that a procedure was not covered.

  • Non-simplified insurance benefits view would uncheck Patient Override for waiting period benefits.

  • The Patient Portion Uncollected report would be slow sometimes

  • Income transfer manager, transfers would sometimes transfer income between patients prior to patient income being transferred to their own charges.

  • Webforms was unable to display sheets with signature boxes and did not display signature boxes in mobile.

  • Patient Add All Form, tab order skipped city/state in address fields

  • Database maintenance, OrthoChartDeleteDuplicates fix ran even if no duplicates were found.

  • Email window, the Username, Sent/Received, and Date/Time labels are not read-only

  • Tasks, Send To list did not show a horizontal scrollbar with long tasklist names

  • Schedules, changing the date range without refreshing made double clicking in the grid open unexpected dates

  • User queries, users not on the reporting server were allowed to run unsafe queries in replication environments sometimes.

  • Locked procedures were able to be edited sometimes

  • Payments, creating an income transfer did not make an audit trail sometimes

19.1.16 (Beta) (USA and Foreign) Released 4/18/2019
  • (Enhancement)Patient Dashboard, only allow one Dashboard to be opened per instance of Open Dental.

  • (Enhancement)Patient Dashboard, remove draggable functionality from live view.

  • (Enhancement)Patient Dashboard, main menu item consistency.

  • (Enhancement)Remove $0 splits when clicking Ok in the payment window for new payments.

  • (Enhancement) WebForms Mobile: Mobile Header display needs to be added before each section to match desktop version

  • Web Chat, Html can be seen in the final message

  • Patient Dashboard Appointments, editing an appointment after closing the Patient Dashboard crashed the program.

  • Automatic log off error could occur stating 'Invoke or BeginInvoke cannot be called...' (rare).

  • Ortho Chart window, an error would sometimes occur when attempting to save a signature.

  • Other Appointments window, an error would sometimes occur after closing sometimes.

  • Prescriptions under Lists not in alphabetical order.

  • Edit buttons on Patient Email do not result in error message.

  • WebForms, [dateTodayLong] replacements weren't working.

  • Patient Dashboard, Launch Dashboard window opened unexpectedly when large numbers of Patient Dashboards are defined.

  • WebForms was not accepting unicode characters

  • WebSched returned extra timeslots

19.1.15 (Beta) (USA and Foreign) Released 4/16/2019
  • (Enhancement)Active Treatment Plan, prompt that procedures on appointments cannot be moved.

  • (Enhancement)Patient Dashboard, default new Patient Dashboard to "Allowed" for all user groups.

  • (Enhancement)Security Window, change "+" button to "Add User" button.

  • Appointment Edit window, sometimes attaching a lab causes an exception

  • Parameter already defined error after reconnecting to lost connection (rare).

  • Print Claim window, clicking Print can result in an error when the associated claim form was deleted.

  • Family balancer was not preferring paying off a patient's balance with their own payments

  • WebForms Mobile: Radio Button Display Issues

  • FormEmailInbox, changing the capitalization of an email address can hide emails

  • Image module, opening a document could result in an error stating 'Could not create folder for patient' sometimes.

  • Family balancer was not password protected.

  • View Patient Appointments, changing patient in the family did not update the appointment view.

  • FHIR, group notes not attached to procedures did not show in the API

  • Database maintenance, label in old tab was incorrect.

  • Choose Database window, Ok and Cancel buttons could sometimes not be visible.

  • Dynamic Mode label was not accurate

  • The Daily Procedures Report can be slow sometimes

  • Insurance payment plan could sometimes be prevented from saving

  • User query, editing query variables would sometimes not edit correctly.

19.1.14 (Beta) (USA and Foreign) Released 4/11/2019
  • (Enhancement)Billing output to file now always creates one large batch file per clinic and ignores the 'Max number of statements per batch' preference.

  • (Enhancement) Updated Terms and Conditions copyright date and contact email address for Open Dental.

  • Scheduling an appointment from the recall list with no patient selected threw a UE

  • Contact Interval for reactivations was not the same as recalls

  • Middle tier multi-visit procedure status was sometimes incorrect until refreshed.

  • Canadian carrier update, carriers with the same electId would override each other's values.

  • Canada Carrier update, Name and Phone fields were updating existing carriers when Add Missing was checked.

  • WebForms Mobile: setup for custom mobile sheets does not automatically mark all fields as "show in mobile" even if the sheet is a mobile sheet

  • WebForms Mobile: selecting a sheet type in sheet creation undid "Use Mobile Checkbox" selection

  • Account Module, payment plan debits and credits would not show the clinic in the patient account grid.

  • Sheets, combo box values would sometimes print with different font than sheet.

  • Chart Module, an error could occur stating 'Sequence contains no elements' sometimes.

  • Middle Tier, logging off and on of Windows multiple times caused multiple Log On windows to show.

  • Procedure Info, changing procedure code used incorrect UCR fee sometimes.

  • Clearing blockouts for today was not causing an appointment module refresh for other computers automatically.

  • Secondary insurance estimates could be incorrect when primary claim was marked received.

  • Menu item font could sometimes differ from the font of other menu items.

19.1.13 (Beta) (USA and Foreign) Released 4/8/2019
  • ODGrid, in-cell combobox crashed when opened and "blank" was selected on Enter.

  • Clicking "Label" button in main toolbar could crash if no patient was selected.

  • Landline Canada inbound messages and receipts were not being processed

  • Automation, the "InsuranceNotEffective" condition would sometimes trigger incorrectly

  • When opening a new window it sometimes hid behind the main program.

  • Treatment Plans, Medicaid or Flat CoPay fees were not calculated in estimates and patient portion.

  • "None" Appointment view with operatories did not show appointments.

19.1.12 (Beta) (USA and Foreign) Released 4/4/2019
  • (Enhancement)Allow CEMT to connect to database of lower version

  • (Enhancement)Allow Dynamic Mode to Connect to a Higher Version

  • (Enhancement)Patient Dashboard, refresh immediately when scheduling appointments for current patient.

  • Patient Portal did not make a security log entry when a patient logs in

  • FormClaimPayBatch, sometimes an exception is thrown

  • Family preferences, changed order of "Ins plans with exclusions use UCR fee" and "Ins plans with exclusions mark as Do Not Bill Ins" to make more sense.

  • Payment window, switching payment window to include super families would run auto-split logic.

  • Chart module, quadrant autocode buttons with four quadrant codes would no longer auto-chart four procedures, one for each quadrant.

  • 2D Tooth Chart, an error can occur when drawing sometimes.

  • Could not deactivate bundle when phone number was populated. Fixed for all versions.

  • Users without permission for Pay Plan Edit could not scroll to see the list of charges

  • Editing CDS triggers would sometimes show incorrect warning messages.

  • Chart Module, Show tab checkboxes could cause an error when a row was selected in Progress Notes grid.

  • Family Module, insurance history on insurance plans would sometimes not display correctly.

  • Recall setting would sometimes not save correctly.

  • Adding many patients would sometimes not set the HasIns field.

  • HTML emails, images would sometimes not display correctly.

  • Canadian carrier updates did not import supported types sometimes.

  • Patient Dashboard failed to load on startup sometimes.

  • eCW users could not set procedures complete outside of an appt.

  • Erx Legacy, providers with apostrophes in their name would be blocked from using eRx Legacy.

  • Web Chat did not always display full message text

  • Canada carrier update, new carriers did not have their CDA net version set when imported.

  • Email Inbox, clicking on a deleted email could cause an error while loading preview.

  • Enter Payment by procedure window did not show quadrants in the Tth column.

  • Added RegistrationKey IsDisabled Checks

  • Loading the Pharmacies window was slow over Middle Tier.

  • Payconnect, adding a credit card through credit card manage would use the wrong clinic sometimes.

  • Appointment Module, loading could be slow when no operatories were in the Appointment View.

  • Chart Toolbar, several buttons, including New Rx, were not disabled when no patient is selected.

19.1.11 (Beta) (USA and Foreign) Released 3/29/2019
  • Account module, highlighting multiple adjustments all attached to procedures wouldn't highlight all procedures associated.

  • The appointment module could query the signal table with a stale date time resulting in a much larger dataset than anticipated.

  • Select Patient window, clicking the Keyboard button resulted in an error sometimes.

  • Opening the On Screen Keyboard caused an error sometimes.

  • Opening the ERA sheet for editing crashed the program.

  • New reminder tasks could have the wrong priority.

  • Appointment module, an exception would be thrown in rare scenarios when loading the module.

  • Family balancer, performing a transfer without a batch loaded would cause an error.

  • Schedule and blockout edits were causing too many refresh signals.

19.1.10 (Beta) (USA and Foreign) Released 3/28/2019
  • Chart Layout, selected layout did not persist when user logs back in.

  • ClaimConnect had error when requesting benefits for some Medicaid carriers.

  • Edit Claim, entering an invalid value in Ortho Months Total and Months Remaining crashed the program.

  • When any field in the Public Health Tab was set to required and the tab was hidden, a field required message poped up. This should have only occured when the Public Health Tab was showing.

  • Tasks, clicking below the lowest tasklist in the tree caused an error.

  • Leaving an appointment on the Pinboard could sometimes cause an error when closing Open Dental.

  • Chart Module, when the TP View was un-checked the Treatment Plan checkbox would be shown when it should not have been.

  • Changing an appointment time could cause eConfirmation to expire prematurely. Fixed for all versions.

19.1.9 (Beta) (USA and Foreign) Released 3/27/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Add permission with date lock to New Claim button in Procs Not Billed report

  • (Enhancement)Add pop up warning in Billing window when sending electronic statements for 'All Dates'

  • (Enhancement)Changed the behavior of Billing option 'exclude if unsent procedure' for medical estimates

  • Friendly Exception UI fails to load sometimes

  • DentalXChange attachments, a new instance of the attachment window could be made while one currently exists.

  • DentalXChange attachments, when saving images the program did not filter out image categories marked as hidden.

  • GWT web responses are stored in plan text in the browser

  • CEMT Patient Transfer tool would sometimes not transfer patients correctly

  • Open Dental Help, key validation would sometimes fail.

  • Commlogs, printing a confirmation postcard created a commlog with incorrect timestamp.

  • Edit Toothchart in Chart Layout, height textbox did not immediately update after changing width textbox.

  • Text fields in the Edit Payment Split window sometimes showed incorrect amounts

  • Selecting a date on the calendar did not change the appointments module rarely

  • Production Goal report, provider schedules with multiple operatories would not be counted correctly sometimes.

  • Progress Bar did not close before program continues sometimes.

  • Superfamily dunning messages would use the wrong dunning message sometimes

  • Discount Plans wouldn't display discount amount.

  • Chart Layout edit window, an error could occur when editing a layout without viewing the Chart Module first.

  • Chart Module, tab control did not collapse when it should.

  • Appointment Fields, two users entering information into the same field could cause duplicates.

  • Saving a new exam multiple times would create duplicate exams

  • Sending emails with a different process caused an error with newlines in the email

  • Fixed time format in enterprise setup window for automated aging runtime.

  • PayConnect Patient Portal Payments is visible in the setup while it is incomplete.

  • Editing mobile sheet fields would throw exceptions sometimes

  • Users could search for an opening for a deleted appointment which would cause an error

19.1.8 (Beta) (USA and Foreign) Released 3/21/2019
  • Multiple Adjustments and Proc Select windows were not counting CapComplete in the patient portion.

  • Sum of insurance estimates and writeoffs may have exceeded the procedure fee with dual insurance

  • User queries, set statements would sometimes not show correctly,

  • Group notes, users can no longer delete groupnotes without the GroupNoteEditSigned permission.

  • CEMT Patient Transfer Tool can sometimes transfer patients to different version DB.

  • MonoFlatGray theme did not give visual feedback to users when a button was being pressed

  • File -> Choose Database could switch to a different middle tier connection

  • ODGrid, cells with comboboxes did not fire GotFocus, LostFocus, and CellClick events consistently.

  • Popups, popups stole focus from the current window.

  • The order of custom sheetdefs is incorrect sometimes

  • The progress extended form had incorrect tab stops

  • The Cancel button text in the progress window could be misleading sometimes

  • Advanced appointment search blockout types showed types marked as Do Not Schedule

  • Prepayment tool, the tool did not account for TaxExempt status (internal only).

  • Text messages list window, selecting an unassigned patient would not always enable the reply

  • The treatment plan sheet signature box is slightly smaller than the normal default signature box

  • MonoFlatGray theme did not show button text correctly

  • Transworld, messages were being aggregated for patients in different families

  • Opening a lab case would crash the program.

19.1.7 (Beta) (USA and Foreign) Released 3/20/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) Patient Select window, incorporated the Windows "On Screen Keyboard".

  • Mobile Web - popup when attempting to login but did not have text.

  • Perio Chart window, an error can occur when editing sometimes.

  • Treatment plan would show date of 01/01/0001 for unsigned signatures

  • Dashboard sheet types were showing as options for new sheet types

  • Recalls could be scheduled twice from the recall list when scheduling for family.

  • eConfirmation URL did not confirm appt

  • Claim edit window was using the incorrect permission when logging

  • Payment window wouldn't allow splits to be saved if rigorous accounting was enabled.

  • Payment Split Edit window, with rigorous accounting the paysplit's provider or clinic may not match the adjustment's.

  • Adjustment edit window, changing an adjustment's provider or clinic when there is a paysplit attached to it wouldn't change the paysplit's provider or clinic.

  • Reactivation list caused an error when refreshing with clinics disabled

  • Payment splits sometimes were incorrectly displayed in the income transfer manager

  • Save button did not appear when an exam sheet was new

  • Alert was incorrectly saying Open Dental Service is down

  • Text appointments for current view was including extra appointments

  • Procedures attached to appointments would sometimes not update the provider on attached paysplits.

  • Adding a county to a patient caused an error rarely

  • Help, forms that have a help button were not getting disposed.

  • Backported initial Thinfinity implementation

Version 18.4

Known Issues
  • Uploading Web Forms sometimes fail with a "Request Entity Too Large" error.

  • When creating a billing list over middle tier, sometimes the client runs out of memory

  • Patient Forms and Medical Histories window, an error can occur when you click Add and user does not have permission to SheetImages.

  • Clicking Log Off can result in an error sometimes.

  • Alerts not created when patients respond to an existing webmail

18.4.49 Unreleased
  • Advanced Appointment Search, filling the provider combo box with providers after clicking on a Quick Search button slow for large offices.

18.4.48 (USA and Foreign) Released 5/21/2019
  • Visual bug - web sched recall - 'Notify me...' obscurred in IE

  • Chart module, clicking a quick procedure would result in an error sometimes.

  • Billing Options, payment plans were causing patients to get statements when they had already been billed sometimes.

  • DentalXChange attachment service, sometimes a claim would not be flagged for an attachment when it needed one. (rare)

  • MobileWeb Pharmacies didn't appear when not using clinics

  • Frequency limitations, using # per Benefit year sometimes did not calculate correctly when using Service Year

  • Scheduling an appointment sometimes would not warn users when the appointment caused frequency conflicts

  • Payment Plan Tx Credit window could sometimes show TP procedures as being implicitly paid

  • Canada RAMQ TRANSM number was not included in the claim batch export.

  • Domain login, listing domain users cut off at 1000 users

18.4.47 (USA and Foreign) Released 5/15/2019
  • Canada Account module, the Estimated Payment Pending value associated to claims was not calculating correctly sometimes.

  • Sheets, right aligned static text fields were jagged when printing or creating PDFs sometimes.

  • FHIR - Creating a patient was not setting the guarantor correctly

  • Some statements could not be generated for patients with payment plans

  • Outstanding Insurance Claim report, User able to "Go To Account" of patients from restricted clinics.

18.4.46 (USA and Foreign) Released 5/9/2019
  • Provider Merge, merge button was not disabled after a provider merge

18.4.45 (USA and Foreign) Released 5/9/2019
  • (Enhancement)5010 837s now include billing provider taxonomy code for medical and institutional claims.

  • Voice Perio charting: If you say "Skip Current Tooth", then tell it no when it asks you to confirm, voice feedback said "Didn't get that"

  • Rounding errors can occur between rounding in the software and rounding in MySQL due to their different ways of rounding.

  • WebSched Recall date fields wrong

  • Income transfer manager, changed permission requirements.

  • Logging in with command line arguments doesn't create an audit trail entry sometimes.

  • Added Edit Auto Note button to Group Note

  • Canceling out of a paysimple ach payment could sometimes cause an error.

  • Updating, the splash window was going behind the main application and was not showing in the taskbar which was making it look as if the application was locked up.

  • Edit insurance plan, editing an insurance plan when using waiting period benefits would sometimes throw Error code 11

  • Random Primary Keys, interacting with signals would crash the program sometimes.

  • Statements created from the More Options statement window could not be downloaded from Patient Portal

  • eCW Middle Tier, the PassHash command line argument was not being considered.

18.4.44 (USA and Foreign) Released 5/1/2019
  • Insurance Payment (EOB) window, claims with only "Not Received" and "Pre-Auth" claimprocs were not showing in the All Outstanding Claims grid.

18.4.43 (USA and Foreign) Released 4/30/2019
  • Patient Merge, when patient's share the same ODI folder, some document file references would break.

  • Edit Payment Split window, and error could occur when the window is loading sometimes.

  • Canadian, creating a pre-authorization for a procedure with a lab would duplicate the claimproc for the lab procedure

  • Manage module Batch Ins was allowing PreAuthorization and NotReceived claimprocs to be attached to insurance checks.

  • Chart module, invalid locked procedures were showing in the tooth chart

  • FHIR, was unable to assign PatientUpdate permission

  • WebForms Mobile: Mobile Header fields skewed desktop sheet display

  • Form failed to close when force closing (rare).

  • Claimsnapshots are being deleted when they should not be for those using the service trigger type

  • Patient Portal - confirming appt under 'Action Needed' gives a Runtime Error when using html email

  • Middle Tier, the signal timer was ticking when the Log In Failed window was showing.

18.4.42 (USA and Foreign) Released 4/24/2019
  • (Enhancement)Update CDA Codes Tool

  • Treatment plans, if a waiting period benefit was marked as being a patient override, it wouldn't reflect in the treatment plan module that a procedure was not covered.

  • Non-simplified insurance benefits view would uncheck Patient Override for waiting period benefits.

  • Quick paste notes, the date button was enabled when it shouldn't be.

  • Income transfer manager, transfers would sometimes transfer income between patients prior to patient income being transferred to their own charges.

  • Patient Add All Form, tab order skipped city/state in address fields

  • Unfinalized Payment Report did not check reports permission in Reports menu.

  • Locked procedures were able to be edited sometimes

  • eCW Middle Tier, auto logon was not working.

18.4.41 (USA and Foreign) Released 4/18/2019
  • (Enhancement)Remove $0 splits when clicking Ok in the payment window for new payments.

  • Automatic log off error could occur stating 'Invoke or BeginInvoke cannot be called...' (rare).

  • Ortho Chart window, an error would sometimes occur when attempting to save a signature.

  • Other Appointments window, an error would sometimes occur after closing sometimes.

  • WebSched returned extra timeslots

18.4.40 (USA and Foreign) Released 4/16/2019
  • (Enhancement)Active Treatment Plan, prompt that procedures on appointments cannot be moved.

  • (Enhancement)Security Window, change "+" button to "Add User" button.

  • Appointment Edit window, sometimes attaching a lab causes an exception

  • Parameter already defined error after reconnecting to lost connection (rare).

  • Print Claim window, clicking Print can result in an error when the associated claim form was deleted.

  • FormEmailInbox, changing the capitalization of an email address can hide emails

  • Logging on after logging off from the chart module could result in an error when treatment plan rows were displayed

  • Image module, opening a document could result in an error stating 'Could not create folder for patient' sometimes.

  • Database maintenance, label in old tab was incorrect.

  • Choose Database window, Ok and Cancel buttons could sometimes not be visible.

  • The Daily Procedures Report can be slow sometimes

  • Insurance payment plan could sometimes be prevented from saving

  • User query, editing query variables would sometimes not edit correctly.

18.4.39 (USA and Foreign) Released 4/11/2019
  • (Enhancement)Billing output to file now always creates one large batch file per clinic and ignores the 'Max number of statements per batch' preference.

  • (Enhancement) Updated Terms and Conditions copyright date and contact email address for Open Dental.

  • Middle tier multi-visit procedure status was sometimes incorrect until refreshed.

  • Canadian carrier update, carriers with the same electId would override each other's values.

  • Canada Carrier update, Name and Phone fields were updating existing carriers when Add Missing was checked.

  • WebForms Mobile: setup for custom mobile sheets does not automatically mark all fields as "show in mobile" even if the sheet is a mobile sheet

  • WebForms Mobile: selecting a sheet type in sheet creation undid "Use Mobile Checkbox" selection

  • Account Module, payment plan debits and credits would not show the clinic in the patient account grid.

  • Sheets, combo box values would sometimes print with different font than sheet.

  • Middle Tier, logging off and on of Windows multiple times caused multiple Log On windows to show.

  • Procedure Info, changing procedure code used incorrect UCR fee sometimes.

  • Clearing blockouts for today was not causing an appointment module refresh for other computers automatically.

  • Secondary insurance estimates could be incorrect when primary claim was marked received.

18.4.38 (USA and Foreign) Released 4/8/2019
  • ODGrid, in-cell combobox crashed when opened and "blank" was selected on Enter.

  • Clicking "Label" button in main toolbar could crash if no patient was selected.

  • Automation, the "InsuranceNotEffective" condition would sometimes trigger incorrectly

  • "None" Appointment view with operatories did not show appointments.

18.4.37 (USA and Foreign) Released 4/4/2019
  • FormClaimPayBatch, sometimes an exception is thrown

  • Family preferences, changed order of "Ins plans with exclusions use UCR fee" and "Ins plans with exclusions mark as Do Not Bill Ins" to make more sense.

  • Payment window, switching payment window to include super families would run auto-split logic.

  • Account module, highlighting multiple adjustments all attached to procedures wouldn't highlight all procedures associated.

  • Chart module, quadrant autocode buttons with four quadrant codes would no longer auto-chart four procedures, one for each quadrant.

  • Users without permission for Pay Plan Edit could not scroll to see the list of charges

  • Editing CDS triggers would sometimes show incorrect warning messages.

  • Family Module, insurance history on insurance plans would sometimes not display correctly.

  • Adding many patients would sometimes not set the HasIns field.

  • HTML emails, images would sometimes not display correctly.

  • Canadian carrier updates did not import supported types sometimes.

  • eCW users could not set procedures complete outside of an appt.

  • Erx Legacy, providers with apostrophes in their name would be blocked from using eRx Legacy.

  • Web Chat did not always display full message text

  • Canada carrier update, new carriers did not have their CDA net version set when imported.

  • Email Inbox, clicking on a deleted email could cause an error while loading preview.

  • Enter Payment by procedure window did not show quadrants in the Tth column.

  • Added RegistrationKey IsDisabled Checks

  • Loading the Pharmacies window was slow over Middle Tier.

  • Payconnect, adding a credit card through credit card manage would use the wrong clinic sometimes.

  • Appointment Module, loading could be slow when no operatories were in the Appointment View.

18.4.36 (USA and Foreign) Released 3/29/2019
  • The appointment module could query the signal table with a stale date time resulting in a much larger dataset than anticipated.

  • New reminder tasks could have the wrong priority.

  • Appointment module, an exception would be thrown in rare scenarios when loading the module.

  • Schedule and blockout edits were causing too many refresh signals.

18.4.35 (USA and Foreign) Released 3/28/2019
  • ClaimConnect had error when requesting benefits for some Medicaid carriers.

  • Edit Claim, entering an invalid value in Ortho Months Total and Months Remaining crashed the program.

  • When any field in the Public Health Tab was set to required and the tab was hidden, a field required message poped up. This should have only occured when the Public Health Tab was showing.

  • Leaving an appointment on the Pinboard could sometimes cause an error when closing Open Dental.

18.4.34 (USA and Foreign) Released 3/27/2019
  • Friendly Exception UI fails to load sometimes

  • DentalXChange attachments, a new instance of the attachment window could be made while one currently exists.

  • DentalXChange attachments, when saving images the program did not filter out image categories marked as hidden.

  • Commlogs, printing a confirmation postcard created a commlog with incorrect timestamp.

  • Progress Bar did not close before program continues sometimes.

  • Appointment Fields, two users entering information into the same field could cause duplicates.

  • Fixed time format in enterprise setup window for automated aging runtime.

  • Editing mobile sheet fields would throw exceptions sometimes

  • Users could search for an opening for a deleted appointment which would cause an error

18.4.33 (USA and Foreign) Released 3/21/2019
  • User queries, set statements would sometimes not show correctly,

  • Group notes, users can no longer delete groupnotes without the GroupNoteEditSigned permission.

  • MonoFlatGray theme did not give visual feedback to users when a button was being pressed

  • Procedures attached to appointments would sometimes not update the provider on attached paysplits.

  • File -> Choose Database could switch to a different middle tier connection

  • ODGrid, cells with comboboxes did not fire GotFocus, LostFocus, and CellClick events consistently.

  • The order of custom sheetdefs is incorrect sometimes

  • The progress extended form had incorrect tab stops

  • The Cancel button text in the progress window could be misleading sometimes

  • Advanced appointment search blockout types showed types marked as Do Not Schedule

  • Text messages list window, selecting an unassigned patient would not always enable the reply

  • The treatment plan sheet signature box is slightly smaller than the normal default signature box

  • MonoFlatGray theme did not show button text correctly

18.4.32 (USA and Foreign) Released 3/20/2019
  • Compose Auto Note window, an error could occur when the user was prompted for an auto note during auto log off sometimes.

  • Perio Chart window, an error can occur when editing sometimes.

  • Income Transfers could sometimes perform multiple transfers for the same items.

  • When adding many patients, only current clinic would be used when assigning the patient to a clinic,

  • ClaimConnect get reports did not display error message when failed due to error 150.

  • Recalls could be scheduled twice from the recall list when scheduling for family.

  • Canada, better error handling when sending a claim.

  • Progress Bar sometimes showed incorrect text on a button in Fee Tools progress windows

  • Payment splits sometimes were incorrectly displayed in the income transfer manager

  • Adding a county to a patient caused an error rarely

18.4.31 (Beta) (USA and Foreign) Released 3/15/2019
  • Out of memory exceptions occurring in the appointment module

  • Renaming the "Letters" Image Category caused an error when emailing a Referral Letter sheet.

  • Pinboard Search, resizing right docked Task grid or Dashboard misaligned the search box.

  • Security setting would sometimes cause an error when loading

  • DXC, don't allow typing into combobox when editing an attachment.

  • Appointments, sometimes when creating an appointment that would result in an overlap the program would not automatically shorten the appointment.

18.4.30 (Beta) (USA and Foreign) Released 3/14/2019
  • Resizing Open Dental was causing the database to get called which would crash the program sometimes.

  • Sheets, if a sheet was missing an image the program would throw an unhandled exception.

  • AutoNotes, an autonote with the same name as a folder could not be moved into that folder.

  • HTML Email external link did not always open link in browser

  • Daily Write-off report would sometimes not show all write-offs.

  • Changing an insurance plan from medical to dental would sometimes not update future appointment's InsPlan1 and InsPlan2 fields.

  • Selecting a tooth that doesn't match the custom QuickButton surface could chart an invalid procedure without a surface.

  • Canada Carriers window, clicking Update Carriers could result in an error when no default dental clearinghouse was set.

  • Plugin hooks for log on

  • Insurance Benefits, Canadian users sometimes could not add frequency limitations.

  • A typo existed for a security permission

18.4.29 (Beta) (USA and Foreign) Released 3/11/2019 - This version has a conversion script that will prompt an automated backup
  • Canada carrier update did not import postal codes.

  • Canada Claim Edit window, claims with labs sometimes did not show their lab.

  • Query window, an error could have occurred sometimes.

  • Voice perio charting was not adequately accurate on some triplets

  • Appointment module, an error could occur when loading sometimes.

  • Creating a billing list would cause an out of memory error for very large databases sometimes

  • Saving a letter merge sometimes threw an error

  • Sheets, text fields with FontSize=0 did not load.

  • EHR, when ethnicity and EHR were turned on, an error would occur stating, "Required fields are missing or incorrect.."

  • Birthday Report, multiple postcards were printing per sheet when the Setup Recall setting "Postcards per sheet (1,3,or 4)" was set to 1.

  • The global writeoff tool would sometimes retrieve procedures from the database incorrectly

  • Appointment view's gross and net production would sometimes show incorrect numbers

  • OpenDentalService did not download ERAs when no Clinics are defined.

  • Ins plan, "create new plan if needed" did not maintain plan level substitution codes.

  • Patient Status tool, sometimes the patient status tool filled the grid with incorrect patients.

  • Images, deleting documents with long primary keys was failing.

  • Edit Rx would sometimes not let you fix validation issues.

  • ODGrid, right clicking an empty grid caused an error.

  • Invoices and Statements don't include last names for adjustments when "include last names" checkbox is checked.

  • Patient edit, making changes to the patient's address sometimes did not add an Audit Trail entry.

  • Required Fields, "Add Many" patients did not consider gender.

18.4.28 (Beta) (USA and Foreign) Released 3/5/2019
  • PaySimple error response had a typo.

  • Comboboxes on grids would cause a "Cannot access disposed object. Object name: 'ComboBox'" exception sometimes.

  • Landline Texting - including "&" would not include the rest of the message

  • Recurring Charges, copies of the same credit card would cause a "duplicate token found" error and remove the recurring charge from the list.

  • PaySimple, declined payments were showing as successful payments.

  • Income Transfer Manager Amount Original column could be incorrect

  • Clinic column showed in the Income Transfer Manager when Clinics were turned off

  • Automation Trigger, Title Bar did not display current patient before popping up.

18.4.27 (Beta) (USA and Foreign) Released 3/1/2019
  • Over allocation warning for unearned incorrectly displayed sometimes

  • Web Sched New Pat demo mode, pre screen questions were turned off.

18.4.26 (Beta) (USA and Foreign) Released 2/28/2019
  • (Enhancement) PaySplitEdit window clicking Edit Anyway to keep previously selected procedure attached

  • (Enhancement)Mag Stripe Readers to support more types of reading standards

  • (Enhancement)ADA 2018 claim form.

  • (Enhancement)Disable Archive Feature

  • (Enhancement)Patient Portal, added 'privacy policy' disclaimer for online payments.

  • (Enhancement) Canada carrier update now allows batch update and forced update.

  • Income Transfer Manager would give an error sometimes.

  • Web Sched New Patient Prescreen questions overlapped

  • Ins History claimprocs were being attached to the wrong insurance plan sometimes

  • Canadian carrier update did not set carrier network.

  • PayConnect payments did not set the PaymentSource column correctly

  • New Patient Web Sched -3rd input field of wireless number stopped after first digit

  • Middle Tier, Group Permissions cache was not refreshed on a Security signal.

  • Anonymous screenings using sheets cannot be saved

  • eCW users could not change their password within Open Dental

  • Changing the procedure code on a patient with a capitation plan did not correctly update the fee and writeoff

  • Canada automatic secondary e-claims were being sent sometimes when secondary insurance plan had option set to not send e-claims.

  • Recall Synch, Progress bar was unable to be minimized.

  • Anonymous screenings do not show all forms in the grid

  • Adding new patients was slow for large databases.

  • Recall List buttons Go To Family and Go To Account sometimes went to an incorrect patient

18.4.25 (Beta) (USA and Foreign) Released 2/21/2019
  • Statements did not always get created for superfamily members with balances if the superfamily head balance was being excluded.

  • Canada secondary claims automatically created when primary EOB received did not have a clinic set when clinics were enabled.

  • Update Setup, audit trail was not sufficient.

  • Completing an appointment again when procedures were attached to a claim may have set the deductible incorrectly

  • FHIR, searching for a patient where the id did not exist returned an error

  • Web Sched Recall demo mode did not display times upon selecting a date

  • Appointment Views, operatory headers from previous view sometimes showed between new view headers.

  • Middle Tier "Log me in automatically" command line argument addition.

  • Recall list, sending Web Sched Recall reminder did not work if the patient was assigned to a clinic and clinics were disabled

  • Canadian claim, UE when printing would sometimes say "operation completed successfully"

  • Pop up information when moving family members was not correct

  • Treatment Plan module did not automatically show discount column for saved treatment plans

  • Referral Letters, sometimes the tooth number would not be displayed in the correct format.

  • Some procedures in a frequency limitation group from a past year were not being considered for frequency limitations

  • Tasks, right click and set complete from the chart did not update the Task grid.

18.4.24 (Beta) (USA and Foreign) Released 2/14/2019
  • PaySimple payments did not always store the credit credit card source

18.4.23 (Beta) (USA and Foreign) Released 2/14/2019
  • (Enhancement) Compact P&I Monthly report spacing to fit on one page

  • PaySimple, deleting a credit card or ACH did not allow you to add it back on the same patient

  • Email Template, guarantor and referral replacement fields were not replaced.

  • PaySimple payments sometimes failed with an object reference error

  • Canada Clearinghouses, having 'Download EOBs, Do Not Auto Receive.' set would cause some windows to calculate the patient portion incorrectly.

  • ERA writeoffs for Delta Dental of MA were incorrect sometimes.

  • Payment window, making a partial payment would sometimes show the overpayment message incorrectly.

  • The convert script was using an inefficient query for the rxpat.ClinicNum column.

  • Payment Plan Charge notes did not show on print out when preference was set to use sheets

  • Log Off would crash the program sometimes.

18.4.22 (Beta) (USA and Foreign) Released 2/11/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Add ability to add signatures from Edit HTML window

  • Switching between a non-mobile webform to a mobile webform prevented the user from scrolling

  • Email message window, it was not always possible to select the user's email address

  • Email inbox window did not display messages when using an alias

  • Credit card added for both XCharge and PaySimple would not be successfully charged as a recurring charge

  • Sheet textboxes accepted images but did not save them to the database

  • The list of patients for a family object would sometimes contain duplicates

  • DoseSpot, printing would cause a Single Sign On error.

  • Panda Perio Advanced, patient with invalid birthdate would cause an error sometimes

  • Canada, treatment planned lab fees would create duplicate claim procedures when adding new insurance.

  • Multiple adjustments window did not retain procedure selection when only 1 procedure was selected from account module

  • Payment window, allocating unearned income would sometimes show overpayment message incorrectly.

  • Statements were not ordered alphabetically for practices without clinics.

  • Updating the server address for updates to use HTTPS

  • Failing to open a statement would have crashed the program rarely.

  • Billing, statement sheets with only a short URL field would sometimes not generate the correct URL

  • Recurring charges, cards set up to be charged multiple times per month may have been charged too often

18.4.21 (Beta) (USA and Foreign) Released 2/6/2019
  • (Enhancement) Added selected row tinting to grids.

  • (Enhancement) Date range selection control, various forms did not close the date range picker when they should.

  • (Enhancement) 5010 Electronic claims N3 and N4 837 segments.

  • Middle tier security enhancements

  • eReminders and eConfirmations did not send if the clinic's email address was not set

  • Payment split edit, the current split could be attached to itself if it's considered a prepayment.

  • Payment split window, attaching a procedure to an existing split and then attaching another one displayed the incorrect Amount Start

  • HTML emails, images with spaces in the file names did not show as embedded

  • Paysplit Edit window, clicking Edit Anyway wouldn't allow choosing patient from another family.

  • Payment window wouldn't show payment plan charges as due sometimes.

  • Graphical perio chart would turn white or fail with error if an implant was not flagged as missing.

  • DoseSpot, ClinicId was getting overwritten sometimes

  • DoseSpot, blank clinic descriptions were preventing clinicerx updates.

  • Payment plan adjustments did not default actual adjustment to provider on the payment plan

  • Primary provider when adding multiple patients did not default to the clinic default provider

18.4.20 (Beta) (USA and Foreign) Released 1/29/2019
  • Outstanding Insurance Claims Report, claims with very large "claim tracking days suppressed" values caused an error.

  • Edit Insurance Plan, copay and allowed amounts did not show the selected fee schedule if it is hidden.

  • Program Links, clicking on corresponding toolbar buttons would cause an "Overflow error" sometimes.

  • Autoben Canada carrier supported trans type update

  • Canada TELUS AdjudiCare CDANet version update from 02 to 04.

  • Sheets with a Drawing SheetField with an empty FieldValue cause an error.

  • Automating the secondary claim status change would sometimes result in an error.

  • Sometimes a login issue would occur when using eCW and the program was recently updated to 18.3 or greater from a previous version

  • Payments, reducing unearned could sometimes show a message incorrectly

  • Edit Insurance Plan, copay and allowed was changed if the fee schedule was hidden when the window loaded.

  • Provider pick button in the Edit Payment Split window was sometimes incorrectly disabled

  • Missed/Cancelled - Delete Appointment was not charting a missed/cancelled procedure code.

  • iTrans 2 carrier update did not include encryption method.

  • Date range picker week buttons do not invoke calendar events

  • (enhancement) Web chat surveys.

  • Creating a pre-auth would sometimes throw an error

  • ASAP list would sometimes show completed planned appointments

18.4.19 (Beta) (USA and Foreign) Released 1/23/2019
  • (Enhancement)Reminder tasks get marked as new at the reminder time

  • Add User, default user group message lacked necessary instructional information.

  • Time Card Adjustments were not associated to the appropriate clinic.

  • Patient Fields, date and currency types were not being saved to the database

  • eConfirmations/eReminders, appointments at the exact end of the automatic send window did not get sent anything

  • Spell Check, typing into a text box could yield a "File format is not valid" exception sometimes.

  • Account module was slow to load sometimes

18.4.18 (Beta) (USA and Foreign) Released 1/22/2019
  • Payment window and Income Transfers don't work correctly when payment plans for guarantors outside the family are present.

  • Electronic Statements, generating the PDFs for a lot of patients was failing sometimes.

  • Resetting a users password when strong passwords are required may have crashed the program

  • Automatic reminders did not send if no operatories were setup for Web Sched

  • Income transfer window, if an income transfer is performed, and then backdated, there could be outstanding charges sometimes.

  • Dynamic scheduling did not always return search results

  • Combine Insurance Plans, editing a plan and clicking OK lost selection.

  • Insurance Payment (EOB) window, an error could have occured when loading when using a linux server.

  • Insurance Benefits, tabbing into a Quick% overwrote any changes made in the associated textboxes.

18.4.17 (Beta) (USA and Foreign) Released 1/21/2019 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Problems, add ICD-10 textbox to the Edit Problems window.

  • (Enhancement)Modified the Insurance Service History feature

  • (Enhancement)Check for overpayment upon clicking add partial in the payment window.

  • (Enhancement)Create Audit Trail when Credit Card Token is Moved

  • (Enhancement) Etrans entries for claims using the DXC attachment service were showing under 'ClaimSent' when they were not sent.

  • Reminders, too many due reminders could crash the program.

  • Cloud Storage, Open Dental would freeze when switching to the Images module initially.

  • Dropping an insurance plan would sometimes not update the patient's future scheduled appointment's InsPlan1 and InsPlan2 fields correctly.

  • Edit Group Permission, entering a non-number into 'Days' would crash the program.

  • eServices - Could have signed up for eConfirmations without signing up for texting preventing text messages from sending

  • Appointment search sometimes suggested times that were not available

  • Email, deleting when attached to a patient removed the email from commlog and progress notes.

  • Sheets, drawings outside of signature boxes did not show after the first page when creating PDF.

  • Task Search window, an error "Unknown column 'taskNote.TaskNum'" could occur sometimes.

  • (DXC Atachments) Hitting 'Esc' while snipping did not properly close the form

  • (DXC Attachments) Saving an attachment already in the Images module resulted in an error.

  • ERA window, an error could occur if an ERA does not have any procs when findind internal claim matches.

18.4.16 (Beta) (USA and Foreign) Released 1/16/2019 - This version has a conversion script that will prompt an automated backup
  • Compose Auto Note prompt window was causing error if left open during automatic log off.

  • Middle Tier, report queries were not using UserLow.

  • Claim window, clicking Send Claim could result in an error when using in database image storage

  • Sending a claim in 5010 format when using random primary keys would result in an error sometimes.

  • Landline Texting - did not show cost in column

  • Account module, payment plan grid may show outstanding balance for plan paid off if the guarantor is moved out of family.

  • Automatic logoff, after Canceling, the automatic logoff would not occur again.

  • Billing Defaults, window did not meet minimum resolution requirements.

  • Canada, preauth EOBs were blocking claim creating when auto import and receive is enabled.

  • Run aging for accounts that paysplits are allocated to.

  • Landline Texting sent messages were stuck in 'pending' status

  • Canadian carrier TELUS AjudiCare ID 000034

18.4.15 (Beta) (USA and Foreign) Released 1/15/2019
  • (Enhancement)Canadian claims, auto recalculate estimates using EOB amounts to reflect more accurate patient portion prior to receiving the claim.

  • (Enhancement)Run 'Over Allocated Procedure' logic in the Procedure Info window when changing the fee

  • (Enhancement)Updated chart module Quick Buttons to use the current theme.

  • (Enhancement)Frequency Limits, include 'Not Received' claimproc status

  • CEMT Search Patients window, display fields did not use custom Descriptions.

  • Account module, Est Balance is incorrect sometimes when the guarantor of a payment plan is moved out of the family.

  • Multiple received claimprocs could have been created for the same procedure and insurance

  • Insurance history, some dates were not formatting when changing focus.

  • Miscellaneous Setup window, having "Show patient specialty in main title bar and account patient select" enabled was causing a query to run every second after selecting a patient.

  • FormClaimPayTotal didn't correctly take adjustments into account when checking writeoff

  • View EOB button in the claim edit form was incorrectly anchored

  • Frequency limitations based on service year were sometimes calculated incorrectly

  • Multiple adjustments would not post to the account.

  • Canada, retrieving reports would result in a format error when there are 'NO MORE ITEMS' from iTrans when it should not.

18.4.14 (Beta) (USA and Foreign) Released 1/10/2019
  • Web chat client had lines going outside of the chat bubble

  • Edit All Procedures, date, provider, and clinic did not change claimprocs the same as Procedure Info window.

  • When enterprise aging is run for multiple patients after adding repeating charges, check and set the preference indicating that aging is running

  • Lost database connection, program was not attempting to reconnect automatically.

  • Advanced Appointment Search did not always return the correct time slot for the selected blockout type

  • Web Sched New Pat, in mobile there was too much white space after the date picker.

  • Fee Schedules, sorting with a single type selected did not save sort order.

  • PayConnect receipts were showing the expiration date

  • Job Manager, trying to save a new bug job would throw an error.

  • Middle Tier, the Other Appointments window was taking a long time to load when the selected patient had thousands of appointments.

18.4.13 (Beta) (USA and Foreign) Released 1/8/2019
  • (Enhancement)Procedures Not Billed to Insurance window, clicking Refresh now closes the date range calendars when shown.

  • (Enhancement)Added warning message when allocating more unearned than is available on the account.

  • The global update writeoff estimate tool would fail to update writeoff estimates sometimes

  • Patient Edit window, an unsettable permission is checked when performing automation actions for this window

  • Appointment Search sometimes returned times when a provider was not scheduled.

  • Preferences, inconsistent spelling of write-off.

  • Generating PDF statements could have caused an error sometimes

  • Various licenses had incorrect years

  • Paysplit select window would sometimes not show all prepayments.

  • Paysplit Edit window would sometimes not show the correct amount in the 'Allocated Elsewhere' textbox.

  • Credit filter in Mulitple Adjustments window did not always filter procedures correctly.

  • Adjustments, the associated clinic would sometimes get cleared incorrectly.

  • Claim Edit, bottom buttons were hidden for minimum supported screen resolutions sometimes.

  • Advanced searching for an appointment in an unassigned clinic would sometimes throw an error.

  • SFTP AtoZ, Images module would take a long time to load initially.

  • Job Manager Search window would bring other applications in front of the search window sometimes.

  • Transworld, the Date/Days Bal Began columns would sometimes not be filled

  • Patient Info, error occurred when opening info window for a deleted patient.

  • There was no audit trail entry when making adjustments from places other than the single adjustment window

18.4.12 (Beta) (USA) Released 1/4/2019
  • Job Manager Requirement bug fixes

18.4.11 (Beta) (USA and Foreign) Released 1/3/2019
  • (Enhancement)Add progress bar to appointment lists

  • Chart module, setting a procedure complete would sometimes incorrectly prompt "Completed procedures cannot be set for future dates".

  • Procedure bypass global lock did not always allow valid procedures

  • Web Sched New Patient did not recognize date/time selection

  • New 2019 procedure codes were sometimes getting set to the wrong category

  • Chart, Edit All option crashed when selecting Clinic with no Provider selected.

  • MiddleTier, Treatment Plan was not sorted correctly based on preference.

  • Treatment Plans, changing the Sort By radiobox did not change sort order.

  • Handy Dentist Bridge did not send over the last name

18.4.10 (Beta) (USA and Foreign) Released 12/31/2018
  • (Enhancement)2019 ODA Fee Guide

  • User Query, entering a value for a variable and typing Alt + O caused an error.

  • Tasks, refreshing a task duplicated object types.

  • Vixwin, a warning was incorrectly showing when selecting "VixWinBase41".

  • Texting, when signing up for texting using landline, unable to send messages from old phone number

  • Edit Claim window This Claim Only button was showing for preauths.

  • Patient Portal was always compiling in desktop mode

  • Signal Processing, a "Value cannot be null" exception would occur when using the program sometimes.

  • Dashboard Cache, some filter combinations caused errors in queries.

18.4.9 (Beta) (USA and Foreign) Released 12/27/2018
  • An error could occur when Open Dental is attempting to log off and windows can't be closed.

  • Backup & Archive, archiving caused an error sometimes

  • Webforms import was unable to parse birthdate when machine format didn't match database

  • Email, the inbox locked up for some email addresses when navigating around the window.

  • Insurance history, insurance history window did not format dates.

  • Appointment module, views with more than one row per time increment did not load properly when starting the program.

  • Web apps could have stale cache

  • User Query Variables, continuing to the next variable lost text selection.

  • Automation, PrintRxInstruction action caused errors when used for triggers other than RxCreate.

  • Claims, Canadian lab procedures were incorrectly assigned a line number on e-claims.

  • Insurance Plans, multiple UNKNOWN CARRIER entries could cause errors when validating plans.

  • Appointments, rescheduling an unscheduled appointment didn't always reset the confirmation status.

  • Texting, outgoing messages were sometimes delayed for several minutes

  • FHIR - eConnectors would not receive the request sometimes

  • Closing persistent commlogs could sometimes cause an error

  • The internal statements sheet cut off part of the address in some cases

18.4.8 (Beta) (USA and Foreign) Released 12/20/2018
  • (Enhancement)Label changed for preference 'Credits greater than procedure fee'

  • Archive process would fail when updating the archive database

  • Edit Payment Split window, detaching a payment split could result in an error sometimes.

  • Web Sched Recall popup on launch of link (patient facing)

  • Edit Patient Information window, an error could occur when no EHR patient entry is found.

  • Chart module, adding a quad procedure with a proc button or auto code sometime sets the wrong quad

  • Creating a "misc" input field in sheets sometimes threw UE

  • Visual bug - Non OD window populates when pulling up eServices window

  • Text window filter by phone number did not work as intended

  • Deleting an insurance plan sometimes did not update the InsPlan1 and InsPlan2 on scheduled appointments.

  • Auto Deposits, the auto deposit feature would make deposits for payment types marked 'not selected for deposit'.

  • Edit Patient Field Checkbox window, creating a new field could have resulted in an error if the field definition had been deleted.

  • Account Module preferences showed incorrect label for "Credits greater than proc fee"

  • Sending large quantities of email wouldl fail sometimes

  • MobileWeb and Patient Portal constantly flash popup at login

  • WebForms Mobile Layout had issues

  • Mobile Web - unable to select existing appt and edit/move/delete

  • Exclusion Rules that were insurance plan specific weren't being saved.

  • eCW, users were prevented from logging on.

18.4.7 (Beta) (USA and Foreign) Released 12/19/2018
  • Task List Select, sometimes a task list was listed twice

18.4.6 (Beta) (USA) Released 12/18/2018
  • Appointment module, blockout menu shows items available when they actually aren't sometimes.

  • AutoCode, deleting all procedure codes and clicking Cancel was saving AutoCode without procedure codes.

  • VoiceMails, creating a task from a voicemail opened a Task window behind the main window.

  • Chart Module, teeth movement values wouldn't display unless + or - were pressed first.

  • Claim Edit form cannot be fully seen while using the minimum supported screen resolution

  • Tasks, FormTaskEdit_SaveCopy_OtherUserInbox unit test was failing.

  • DoseSpot, medications sent to DoseSpot made an Rx when being retrieved sometimes.

  • An error would sometimes happen if one or more module buttons were hidden

  • PaySimple, payment amount did not reset to 0 after a credit card transaction failed.

  • Module buttons that should be hidden would be visible sometimes

18.4.5 (Beta) (USA and Foreign) Released 12/17/2018
  • (Enhancement)Modify pref to disallow writeoffs greater than procedure fee to include adjustments

  • (Enhancement)Updated Select Paysplit window to say "Amt End" in the last column

  • (Enhancement) Multi Rx, prevent from creating a blank Rx.

  • Choose Database window would sometimes show the log off prompt.

  • FHIR - Resources were including blank and null objects when being serialized

  • Task List Select, sometimes a task list is listed twice

  • Tasks, the "New for user" tab showed completed tasks sometimes.

  • Backup tool, stop users from utilizing tool if any of the database tables are InnoDB.

  • Other Appointments window, clicking Create New Appt caused an error sometimes.

  • The splash screen would show above the Registration Key Edit window sometimes.

  • Message Box popups would hide behind the splash window sometimes.

  • Capitation payment date was not set when completing capitation procedures.

  • Closing out of the database maintenance window while running could have caused an error

  • When aborting a thread, unhandled exceptions could have occurred

  • Insurance benefits window, benefit percentages sometimes show -1 instead of blank

  • Launching Mobile Web Link Constantly Refreshes Page 18.4 Only

  • Appointment module, appointment grid didn't redraw properly when changing the view sometimes.

  • Insurance Plan, the state of the substitution code checkbox did not get set correctly sometimes.

  • Some patient specific forms had clinic filters.

  • MobileWeb, search for patient when creating an appointment wouldn't work sometimes.

  • Edit Insurance Payment, the first Claim Payment Group option could not be selected.

18.4.4 (Beta) (USA and Foreign) Released 12/11/2018
  • Security, the log on and billing defaults password fields were not masked.

  • Loading the chart module would sometimes throw an exception

18.4.3 (Beta) (USA and Foreign) Released 12/11/2018
  • Merging patients within family did not set trsitranslog and famaging guarantor correctly

  • Sales Tax adjustment dates do not match procedure dates when running the repeating charge tool

  • Tasks, sending to multiple tasklists was not updating Task area or window.

  • Patient Merge, some note fields were not included in a merge.

  • Tasks, a Task that enters a user's inbox but is sent to another inbox was not marked as read when opened by the first user and OK was clicked.

  • Database Maintenance, the Tools tab was not disabled while running database maintenance

  • Patient Portal is now mobile friendly.

  • Task search, task search grid didn't load.

  • Appointments, double clicking in the schedule and choosing an unscheduled appointment was not adding appointment.

  • Middle Tier - getting all users could have caused an error

  • eConfirmations were not reaching patients sometimes

  • Substitution codes, fixed typo in the substitution codes window.

  • A progress window could have caused an issue where it would never close

  • Procedures could sometimes be edited while in Audit mode.

18.4.2 (Beta) (USA and Foreign) Released 12/10/2018
  • (Enhancement)Improve spell check speed and perform spell checking separate from the main thread.

  • Patient Portal Invites were not being prevented if patient email is not setup

  • Insurance Benefits, limitation benefits with Coverage Level of "Individual" would change to "None" sometimes when the window is entered again.

  • Payment window, making a payment to a single family that is within a superfamily will make splits to all superfamily members.

  • Procedure Select window Exclude All Credits did not show all procedures on a patient's account

  • Patient Portal Invites might not created invalid login credentials

  • Right clicking a grid may have shown items in the wrong order

  • Fees, clinic restricted users could not edit default fee when fee schedule is global.

  • Enterprise Aging was being ran from the account module on workstations.

  • Emails, editing the BCC, CC or To field would result in an error sometimes.

  • Advanced appointment search clinic more button was visible when clinics were turned off

  • Opening the advanced appointment search could sometimes cause an error

  • Procedure select window sometimes did not show procedure surface.

  • Chart module, the right-click set complete message was sometimes formatted incorrectly.

  • Plan-specific downgrades were sometimes being applied to patients that didn't have the insurance plan.

  • Selecting a patient could cause an error related to computer prefs sometimes.

  • Statements, any error that occurred while sending e-statements did not show to the user.

18.4.1 (Beta) (USA) Released 12/6/2018
  • (Enhancement)ASAP window is slow to load for large databases

  • (Enhancement)Transworld, add message history window.

  • (Enhancement) Optimize the billing logic to reduce memory use

  • Incoming email syncing could have caused computer slowness sometimes

  • Ortho Chart, sometimes signatures would not save to the database correctly. (rare)

  • Local date format preference was not being followed from the update window

  • Middle Tier, creating a billing list threw an error sometimes.

  • Appointment bubbles didn't display correctly sometimes.

  • Account module grid order was non-deterministic for transactions of the same type and date

  • Windows date format could have affected many Open Dental Services

  • OpenDental Installer would sometimes not change the data path.

Version 18.3

Known Issues
  • Uploading Web Forms sometimes fail with a "Request Entity Too Large" error.

  • When creating a billing list over middle tier, sometimes the client runs out of memory

  • Patient Forms and Medical Histories window, an error can occur when you click Add and user does not have permission to SheetImages.

18.3.58 (USA and Foreign) Released 3/20/2019
  • Compose Auto Note window, an error could occur when the user was prompted for an auto note during auto log off sometimes.

  • ClaimConnect get reports did not display error message when failed due to error 150.

  • Canada, better error handling when sending a claim.

18.3.57 (USA and Foreign) Released 3/15/2019
  • Out of memory exceptions occurring in the appointment module

18.3.56 (USA and Foreign) Released 3/14/2019
  • Canada carrier update did not import postal codes.

  • Canada Claim Edit window, claims with labs sometimes did not show their lab.

  • Saving a letter merge sometimes threw an error

  • Sheets, text fields with FontSize=0 did not load.

  • EHR, when ethnicity and EHR were turned on, an error would occur stating, "Required fields are missing or incorrect.."

  • OpenDentalService did not download ERAs when no Clinics are defined.

  • Images, deleting documents with long primary keys was failing.

  • Selecting a tooth that doesn't match the custom QuickButton surface could chart an invalid procedure without a surface.

18.3.55 (USA and Foreign) Released 3/6/2019
  • New Patient Web Sched -3rd input field of wireless number stopped after first digit

  • Voice perio charting was not adequately accurate on some triplets

  • Birthday Report, multiple postcards were printing per sheet when the Setup Recall setting "Postcards per sheet (1,3,or 4)" was set to 1.

  • The global writeoff tool would sometimes retrieve procedures from the database incorrectly

18.3.54 (USA and Foreign) Released 3/5/2019
  • PaySimple error response had a typo.

  • Recurring Charges, copies of the same credit card would cause a "duplicate token found" error and remove the recurring charge from the list.

  • PaySimple, declined payments were showing as successful payments.

  • Income Transfer Manager Amount Original column could be incorrect

18.3.53 (USA and Foreign) Released 2/28/2019
  • (Enhancement)Mag Stripe Readers to support more types of reading standards

  • (Enhancement) Canada carrier update now allows batch update and forced update.

  • Income Transfer Manager would give an error sometimes.

  • Canadian carrier update did not set carrier network.

  • PayConnect payments did not set the PaymentSource column correctly

  • Middle Tier, Group Permissions cache was not refreshed on a Security signal.

  • eCW users could not change their password within Open Dental

  • Canada automatic secondary e-claims were being sent sometimes when secondary insurance plan had option set to not send e-claims.

  • Recall List buttons Go To Family and Go To Account sometimes went to an incorrect patient

18.3.52 (USA and Foreign) Released 2/21/2019
  • Ortho Chart, sometimes signatures would not save to the database correctly. (rare)

  • Web Sched New Patient Prescreen questions overlapped

  • Canada secondary claims automatically created when primary EOB received did not have a clinic set when clinics were enabled.

  • Appointment Views, operatory headers from previous view sometimes showed between new view headers.

  • Recall list, sending Web Sched Recall reminder did not work if the patient was assigned to a clinic and clinics were disabled

  • Canadian claim, UE when printing would sometimes say "operation completed successfully"

  • Pop up information when moving family members was not correct

  • Treatment Plan module did not automatically show discount column for saved treatment plans

  • Referral Letters, sometimes the tooth number would not be displayed in the correct format.

  • Some procedures in a frequency limitation group from a past year were not being considered for frequency limitations

  • Tasks, right click and set complete from the chart did not update the Task grid.

18.3.50 (USA and Foreign) Released 2/14/2019
  • (Enhancement) Compact P&I Monthly report spacing to fit on one page

  • Email Template, guarantor and referral replacement fields were not replaced.

  • PaySimple payments sometimes failed with an object reference error

  • Canada Clearinghouses, having 'Download EOBs, Do Not Auto Receive.' set would cause some windows to calculate the patient portion incorrectly.

  • ERA writeoffs for Delta Dental of MA were incorrect sometimes.

  • Payment Plan Charge notes did not show on print out when preference was set to use sheets

  • New trial version

18.3.49 (USA and Foreign) Released 2/11/2019 - This version has a conversion script that will prompt an automated backup
  • Switching between a non-mobile webform to a mobile webform prevented the user from scrolling

  • Email message window, it was not always possible to select the user's email address

  • Email inbox window did not display messages when using an alias

  • The list of patients for a family object would sometimes contain duplicates

  • DoseSpot, printing would cause a Single Sign On error.

  • Panda Perio Advanced, patient with invalid birthdate would cause an error sometimes

  • Canada, treatment planned lab fees would create duplicate claim procedures when adding new insurance.

  • Multiple adjustments window did not retain procedure selection when only 1 procedure was selected from account module

  • Statements were not ordered alphabetically for practices without clinics.

  • Updating the server address for updates to use HTTPS

  • Failing to open a statement would have crashed the program rarely.

  • Billing, statement sheets with only a short URL field would sometimes not generate the correct URL

  • Recurring charges, cards set up to be charged multiple times per month may have been charged too often

18.3.48 (USA and Foreign) Released 2/5/2019
  • (Enhancement) Date range selection control, various forms did not close the date range picker when they should.

  • (Enhancement) 5010 Electronic claims N3 and N4 837 segments.

  • eReminders and eConfirmations did not send if the clinic's email address was not set

  • Payment split edit, the current split could be attached to itself if it's considered a prepayment.

  • Payment split window, attaching a procedure to an existing split and then attaching another one displayed the incorrect Amount Start

  • HTML emails, images with spaces in the file names did not show as embedded

  • Paysplit Edit window, clicking Edit Anyway wouldn't allow choosing patient from another family.

  • Payment window wouldn't show payment plan charges as due sometimes.

  • Graphical perio chart would turn white or fail with error if an implant was not flagged as missing.

  • DoseSpot, ClinicId was getting overwritten sometimes

  • DoseSpot, blank clinic descriptions were preventing clinicerx updates.

  • Payment plan adjustments did not default actual adjustment to provider on the payment plan

  • Primary provider when adding multiple patients did not default to the clinic default provider

18.3.47 (USA and Foreign) Released 1/29/2019
  • Outstanding Insurance Claims Report, claims with very large "claim tracking days suppressed" values caused an error.

  • Edit Insurance Plan, copay and allowed amounts did not show the selected fee schedule if it is hidden.

  • Program Links, clicking on corresponding toolbar buttons would cause an "Overflow error" sometimes.

  • Automating the secondary claim status change would sometimes result in an error.

  • Edit Insurance Plan, copay and allowed was changed if the fee schedule was hidden when the window loaded.

  • Provider pick button in the Edit Payment Split window was sometimes incorrectly disabled

  • iTrans 2 carrier update did not include encryption method.

  • Creating a pre-auth would sometimes throw an error

18.3.46 (USA and Foreign) Released 1/25/2019
  • Time Card Adjustments were not associated to the appropriate clinic.

  • Patient Fields, date and currency types were not being saved to the database

  • eConfirmations/eReminders, appointments at the exact end of the automatic send window did not get sent anything

  • Spell Check, typing into a text box could yield a "File format is not valid" exception sometimes.

  • Autoben Canada carrier supported trans type update

  • Canada TELUS AdjudiCare CDANet version update from 02 to 04.

  • Sheets with a Drawing SheetField with an empty FieldValue cause an error.

  • Sometimes a login issue would occur when using eCW and the program was recently updated to 18.3 or greater from a previous version

18.3.45 (USA and Foreign) Released 1/22/2019
  • Payment window and Income Transfers don't work correctly when payment plans for guarantors outside the family are present.

  • Electronic Statements, generating the PDFs for a lot of patients was failing sometimes.

  • Income transfer window, if an income transfer is performed, and then backdated, there could be outstanding charges sometimes.

  • Dynamic scheduling did not always return search results

  • Insurance Payment (EOB) window, an error could have occured when loading when using a linux server.

18.3.44 (USA and Foreign) Released 1/21/2019
  • (Enhancement)Create Audit Trail when Credit Card Token is Moved

  • (Enhancement) Etrans entries for claims using the DXC attachment service were showing under 'ClaimSent' when they were not sent.

  • Reminders, too many due reminders could crash the program.

  • Edit Group Permission, entering a non-number into 'Days' would crash the program.

  • Appointment search sometimes suggested times that were not available

  • Email, deleting when attached to a patient removed the email from commlog and progress notes.

  • Sheets, drawings outside of signature boxes did not show after the first page when creating PDF.

  • Task Search window, an error "Unknown column 'taskNote.TaskNum'" could occur sometimes.

  • (DXC Atachments) Hitting 'Esc' while snipping did not properly close the form

  • (DXC Attachments) Saving an attachment already in the Images module resulted in an error.

  • ERA window, an error could occur if an ERA does not have any procs when findind internal claim matches.

18.3.43 (USA and Foreign) Released 1/16/2019
  • (Enhancement)Canadian claims, auto recalculate estimates using EOB amounts to reflect more accurate patient portion prior to receiving the claim.

  • Compose Auto Note prompt window was causing error if left open during automatic log off.

  • CEMT Search Patients window, display fields did not use custom Descriptions.

  • Account module, Est Balance is incorrect sometimes when the guarantor of a payment plan is moved out of the family.

  • Billing list, exclude if insurance pending checkbox was not excluding those patients

  • Miscellaneous Setup window, having "Show patient specialty in main title bar and account patient select" enabled was causing a query to run every second after selecting a patient.

  • Middle Tier, report queries were not using UserLow.

  • Frequency limitations based on service year were sometimes calculated incorrectly

  • Claim window, clicking Send Claim could result in an error when using in database image storage

  • Multiple adjustments would not post to the account.

  • Canada, retrieving reports would result in a format error when there are 'NO MORE ITEMS' from iTrans when it should not.

  • Sending a claim in 5010 format when using random primary keys would result in an error sometimes.

  • Automatic logoff, after Canceling, the automatic logoff would not occur again.

  • Billing Defaults, window did not meet minimum resolution requirements.

  • Canada, preauth EOBs were blocking claim creating when auto import and receive is enabled.

  • Canadian carrier TELUS AjudiCare ID 000034

18.3.42 (USA and Foreign) Released 1/10/2019
  • When enterprise aging is run for multiple patients after adding repeating charges, check and set the preference indicating that aging is running

  • Advanced Appointment Search did not always return the correct time slot for the selected blockout type

  • Fee Schedules, sorting with a single type selected did not save sort order.

  • PayConnect receipts were showing the expiration date

18.3.41 (USA and Foreign) Released 1/8/2019
  • (Enhancement)Procedures Not Billed to Insurance window, clicking Refresh now closes the date range calendars when shown.

  • Preferences, inconsistent spelling of write-off.

  • Patient Info, error occurred when opening info window for a deleted patient.

  • There was no audit trail entry when making adjustments from places other than the single adjustment window

  • Web Sched New Pat, in mobile there was too much white space after the date picker.

18.3.40 (USA and Foreign) Released 1/8/2019
  • Web Sched New Patient did not recognize date/time selection

  • MiddleTier, Treatment Plan was not sorted correctly based on preference.

  • Treatment Plans, changing the Sort By radiobox did not change sort order.

  • Appointment Search sometimes returned times when a provider was not scheduled.

  • Handy Dentist Bridge did not send over the last name

  • Generating PDF statements could have caused an error sometimes

  • Various licenses had incorrect years

  • Credit filter in Mulitple Adjustments window did not always filter procedures correctly.

  • Claim Edit, bottom buttons were hidden for minimum supported screen resolutions sometimes.

  • Advanced searching for an appointment in an unassigned clinic would sometimes throw an error.

18.3.39 (USA and Foreign) Released 1/2/2019
  • New 2019 procedure codes were sometimes getting set to the wrong category

18.3.38 (USA and Foreign) Released 12/31/2018
  • (Enhancement)2019 ODA Fee Guide

  • Tasks, refreshing a task duplicated object types.

  • Vixwin, a warning was incorrectly showing when selecting "VixWinBase41".

  • Edit Claim window This Claim Only button was showing for preauths.

  • Signal Processing, a "Value cannot be null" exception would occur when using the program sometimes.

18.3.37 (USA and Foreign) Released 12/27/2018
  • Webforms import was unable to parse birthdate when machine format didn't match database

  • Email, the inbox locked up for some email addresses when navigating around the window.

  • Appointment module, views with more than one row per time increment did not load properly when starting the program.

  • Web apps could have stale cache

  • Claims, Canadian lab procedures were incorrectly assigned a line number on e-claims.

  • Insurance Plans, multiple UNKNOWN CARRIER entries could cause errors when validating plans.

  • The internal statements sheet cut off part of the address in some cases

18.3.36 (USA and Foreign) Released 12/20/2018
  • (Enhancement)Label changed for preference 'Credits greater than procedure fee'

  • Archive process would fail when updating the archive database

  • Edit Payment Split window, detaching a payment split could result in an error sometimes.

  • Chart Module, teeth movement values wouldn't display unless + or - were pressed first.

  • Claim Edit form cannot be fully seen while using the minimum supported screen resolution

  • Edit Patient Information window, an error could occur when no EHR patient entry is found.

  • Creating a "misc" input field in sheets sometimes threw UE

  • Tasks, FormTaskEdit_SaveCopy_OtherUserInbox unit test was failing.

  • DoseSpot, medications sent to DoseSpot made an Rx when being retrieved sometimes.

  • PaySimple, payment amount did not reset to 0 after a credit card transaction failed.

  • Task List Select, sometimes a task list was listed twice

  • Auto Deposits, the auto deposit feature would make deposits for payment types marked 'not selected for deposit'.

  • Account Module preferences showed incorrect label for "Credits greater than proc fee"

  • Sending large quantities of email wouldl fail sometimes

  • eCW, users were prevented from logging on.

18.3.35 (USA and Foreign) Released 12/17/2018
  • (Enhancement)Modify pref to disallow writeoffs greater than procedure fee to include adjustments

  • (Enhancement)Updated Select Paysplit window to say "Amt End" in the last column

  • Merging patients within family did not set trsitranslog and famaging guarantor correctly

  • Tasks, sending to multiple tasklists was not updating Task area or window.

  • Task List Select, sometimes a task list is listed twice

  • Tasks, a Task that enters a user's inbox but is sent to another inbox was not marked as read when opened by the first user and OK was clicked.

  • Database Maintenance, the Tools tab was not disabled while running database maintenance

  • Backup tool, stop users from utilizing tool if any of the database tables are InnoDB.

  • Substitution codes, fixed typo in the substitution codes window.

  • Capitation payment date was not set when completing capitation procedures.

  • Security, the log on and billing defaults password fields were not masked.

  • Procedures could sometimes be edited while in Audit mode.

  • When aborting a thread, unhandled exceptions could have occurred

  • Insurance benefits window, benefit percentages sometimes show -1 instead of blank

  • Appointment module, appointment grid didn't redraw properly when changing the view sometimes.

  • Some patient specific forms had clinic filters.

  • Edit Insurance Payment, the first Claim Payment Group option could not be selected.

18.3.34 (USA and Foreign) Released 12/10/2018
  • Webforms were accidentally allowing mobile layout in some cases

18.3.33 (USA and Foreign) Released 12/10/2018
  • New trial version

18.3.32 (USA and Foreign) Released 12/10/2018
  • Patient Portal Invites were not being prevented if patient email is not setup

  • Insurance Benefits, limitation benefits with Coverage Level of "Individual" would change to "None" sometimes when the window is entered again.

  • Payment window, making a payment to a single family that is within a superfamily will make splits to all superfamily members.

  • Procedure Select window Exclude All Credits did not show all procedures on a patient's account

  • Patient Portal Invites might not created invalid login credentials

  • Emails, editing the BCC, CC or To field would result in an error sometimes.

  • Advanced appointment search clinic more button was visible when clinics were turned off

  • Opening the advanced appointment search could sometimes cause an error

  • Procedure select window sometimes did not show procedure surface.

  • Plan-specific downgrades were sometimes being applied to patients that didn't have the insurance plan.

  • Selecting a patient could cause an error related to computer prefs sometimes.

  • Statements, any error that occurred while sending e-statements did not show to the user.

18.3.31 (Beta) (USA and Foreign) Released 12/6/2018
  • Clearinghouse setup, if the database had duplicate clearinghouse overrides for the same clinic the data would not populate correctly on load. (very rare)

  • Procedure Select window showed incorrect values for procedures attached to payment plans

  • Enterprise Aging was being ran from the account module on workstations.

18.3.30 (Beta) (USA and Foreign) Released 12/4/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) Added the OpenDental License to the license window

  • ERA 835s window, ERA rows did not show as finalized even when every claim had been processed sometimes.

  • Account module, an error occurred when refreshing the module sometimes if the database connection was too slow.

  • Claim Status Response From window, trying to open the window could have crashed the program if the response was in an invalid format.

  • Payment window, when performing income transfers with super families, making a manual split first would attribute the money to the wrong family member sometimes.

  • Payment window, when making a payment to superfamily procedures, when the payment is opened again later, the superfamily's procedures that were paid and are not the current patient do not show in the charges grid.

  • Edit Patient Information window, a popup was occurring too often when a family has an archived family member.

  • ERA 835s window, an error would occur when using middle tier.

  • Procedure select window, breakdown wouldn't show attached items if "Exclude All Credits" was selected.

  • Go To Appt Date did not select patient on the selected appointment

  • Reminder Tasks were not immediately showing in New for User tab when due.

  • Misspelled word in security settings

  • Tasks, opening a task in your tasklist and clicking OK was not marking tasks as read.

18.3.29 (Beta) (USA and Foreign) Released 11/30/2018
  • (Enhancement) Insurance Payment speed improvements

  • (Enhancement)Stop writing to the FreeDentalConfig when connecting using command line parameters.

  • Edit Transaction, textbox and button tab order was inconsistent in simple mode.

  • Adjustments report did not check All box for adjustments by default

  • Middle Tier, computer preferences were failing to update properly.

  • Canada carrier Great-West Life (ID 000011) now uses CDANet version 4 and Telus B network.

18.3.28 (Beta) (USA and Foreign) Released 11/30/2018
  • (Enhancement)ERA Find Claim Matches For Detached button message enhancement

  • (Enhancement) Don't display the patient count in the clinics window in selection mode

  • Income Transfer Manager, positive adjustments or claims paid by total would still show as needing transfer after a transfer had been performed previously.

  • Computer preferences would be overwritten by other users sometimes.

  • Web Chat, "End Session" message displays Html tags on technician side.

18.3.27 (Beta) (USA and Foreign) Released 11/27/2018
  • (Enhancement)Handled InsPlanInvalidNum UEs, performs cleanup even when plan is linked to an appointment.

  • DoseSpot, invalid DEA numbers don't tell the user which clinic was used to get the dea number.

  • Payments, clicking "Print Receipt" created audit trail "X-Charge receipt printed" even if not using X-Charge.

  • Edit Benefits, Add/Delete buttons were not anchored properly.

  • Database maintenance to remove duplicate ortho entries was slow

  • Payment date was not being set for claimprocs sometimes

  • Patient Edit, users without Archived Patient Edit permission could add referrals to archived patients.

  • Frequency Limitations, deductibles were not applied correctly when using 'Estimates as of' feature.

  • Patient Archive Edit, permission loophole existed when checking 'Same for entire family' on another patient.

  • Middle Tier, invoking Meth.GetTableLow() from a plug-in was causing an error.

  • SuperFamily Statements, Sum of Totals/Ins Estimates wasn't including patients with equal balance and insurance estimate.

  • DentalXChange attachments, entering invalid Windows filename characters to the attachment's filename caused an error.

  • Canadian Labs, 'Do Not Bill to Insurance' was not updating estimates for labs.

  • eRx, double clicking the button will open 2 forms, making multiple log entries.

  • Internal, Chat Support date range did not update over time.

18.3.26 (Beta) (USA and Foreign) Released 11/21/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) 2019 CDT Codes added.

  • DoseSpot, area code 959 was not considered valid.

  • Appointment Edit, setting a patient note status to patient note can throw an exception

  • (Middle Tier) Splitting a payment to a superfamily sometimes caused an error

  • Patient Merge, merge could fail sometimes and crash the program.

  • Opening the email window may have caused office wide slowness

  • Security Log Off, planned appointment prompt was blocking auto log off.

  • DentalXChange attachments, adding attachments to pre-authorization claims would fail.

  • Blockout cut, copy, paste/repeat would take a long time sometimes

  • Audit Trail, checking Show Archived could crash the program if Archive database not setup.

  • Choose database, the default server and database name are sometimes wrong for trial versions.

  • WebMail, WebMailSentRead and WebMailSent emails were not showing in Sent Messages.

  • Capitation payments were able to be entered by procedure.

  • Middle Tier, Account Module was failing to access the current user and was crashing.

  • Patient Portal Invites resends invites sometimes

18.3.25 (Beta) (USA and Foreign) Released 11/15/2018
  • Account Module, loading the family module was sometimes throwing an error with incorrect info

  • Carriers window (Canada only), clicking Update Carriers could import the carrier version number incorrectly.

  • Appointments, clicking Go to Appt Date did not select appointment for family members.

  • XCharge payments, the "Save Token" checkbox was sometimes disabled incorrectly

  • Middle Tier, UE when generating the billing list sometimes due to serialization of invalid characters

  • Middle Tier, ParamCheckSClasses test was failing on several methods.

  • PaySplits, Edit Payment Split window included merged patients.

  • Other Appointments, Recall for Family included merged patients.

  • Make recall, creating a recall appointment using the make recall button would sometimes assign the wrong insurance plan.

  • Security, updated the misspelled words in the permission list

  • URL matching did not match URLs surrounded by parenthesis correctly

  • Medications, loss of functionality, search textbox was not selected at start.

  • Typing in the Patient Name field on a task was misleading

  • Auto Notes, MultiResponse types did not function correctly when containing commas.

18.3.24 (Beta) (USA and Foreign) Released 11/14/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) Manage Module messaging button text was misleading

  • New Patient Web Sched - Time slots don't show

  • CEMT Patient Search Display Fields, country was not spelled correctly. This would also cause incorrect column data in the patient search window.

  • Middle Tier, attempting access of Archive databases could cause critical errors.

18.3.23 (Beta) (USA and Foreign) Released 11/12/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) Clean up Nexmo logs after 90 days

  • When changing an appointment's time and selecting No on "Reset Confirmation Status?" may have resent the eConfirmation anyways

  • Sheet Edit, languages written in a right-to-left format did not display properly.

  • WebForms, submitting a webform without signing a signature box was resulting in a signature time.

  • Middle Tier, changing the username of the currently logged in user caused a critical error.

  • Rx instructions sometimes did not print using custom sheets

  • Invoice procedure select window, creating a new invoice sometimes did not show all procedures.

  • Update the text in the Security & Global Security settings window

  • (Internal) updated internal sheet defs to work with webforms mobile.

  • Issue with patient portal invites.

  • Patient Database Maintenance, double clicking to see breakdown results was not patient specific.

  • Printing could result in an error when the RPC server was unavailable.

18.3.22 (Beta) (USA and Foreign) Released 11/8/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Sheet Tools, Exporting a custom sheet with images will prompt user that images must be manually copied in order to properly display when imported.

  • (Enhancement) Hidden adjustment types show on Daily Adjustments report when using All checkbox

  • (Enhancement)Allow HTML emails to use characters and tags that are not allowed in the wiki

  • Edit Split Window sometimes had incorrect information on amount remaining

  • Automated recurring charges would not run without checking "Allow Patient Portal Payments"

  • Running enterprise aging from the finance charge tool did not clear out the aging begin preference when finishing

  • SuperFamilies, Merged patients were showing in SuperFamily grid.

  • Middle Tier, supply order items were not showing sometimes.

  • Appointments, in Week view, appointment for a new patient could schedule on incorrect day sometimes.

  • Spell checking a textbox sometimes caused critical error

  • Middle Tier, when creating a new appointment, SecUserNumEntry was not set to the User on the Client.

  • Claim payment, creating a new payment would sometimes take a long time when the prompt for secondary claim feature was turned on.

  • Patient Portal, sending Web Mail gave an error

  • DentalXChange, the program did not send the provider's taxonomy code correctly.

  • Web Forms, Host Server Address could not be changed once set to an invalid address.

18.3.21 (Beta) (USA and Foreign) Released 11/5/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement) Increased speed of the blockout cut-copy-paste tool for large databases

  • (Enhancement)Preference to Disable Saving Attachments When Using DXC

  • (Enhancement)Transworld, automatically send a suspend message when a payplan is created for a guarantor whose account is being managed by TSI.

  • joes test job

  • New wikipage with the same name as an archived one would sometimes not show the history correctly.

  • Edit Claim window, an error was occurring when there are no waiting or pending claims sometimes.

  • Sheets window had improper anchoring.

  • Texting using landline, replying to confirm appointment did not work

  • Transworld, if the OpenDentalService send time or repeat frequency is changed, the service would sometimes continue to send according to the original send time

  • DoseSpot, merging a patient would cause ambiguity between DoseSpot patient references.

  • ERA window, clicking ERA in the mange module results in an error.

  • Edit Claim window, clicking View ERA results in an error.

  • Emails, canceling out of a template edit causes a UE sometimes.

18.3.20 (Beta) (USA and Foreign) Released 11/1/2018
  • Billing list wouldn't exclude patients with pending insurance when the exclude pending insurance checkbox was checked sometimes.

  • Canada carrier Pacific Blue Cross (PBC) secondary eclaims (COB).

18.3.19 (Beta) (USA and Foreign) Released 11/1/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Move TransactionsWithFutureDates DBM to Old

  • (Enhancement)Sheets, prompt user to continue or delete when sheet cannot load due to invalid data.

  • (Enhancement)Iteratively switching providers from NewCrop to DoseSpot

  • ERA window, using the right click Go To Account option could result in an error when the claim had been deleted.

  • Database Maint, running the Fix for the method "PaymentMissingPaySplit" would lock up the program sometimes.

  • Merging patients within family did not always set guarantor correctly

  • Clicking delete on a prescription from the Rx window could have caused an error

  • Income Transfer Manager, when claims are paid by total suggested transfers could still show after a transfer is performed sometimes.

  • When no longer using clinics, the ASAP list may have incorrectly said the office is not signed up for Web Sched ASAP

  • Made the "After Appointment" radio buttons invisible for eReminders and eConfirmations

  • Auto notes, one response prompts with autonotes did not show the response text sometimes.

  • Changing an existing task to a reminder task didn't remove it from the toolbar task count

  • Clinic column showed in SendClaims window when clinics turned off

  • Statements, error deleting when an associated document had already been deleted.

  • Patient Status Setter Tool did not disable recalls when setting patients to inactive

  • Email templates, Edit Text button would sometimes erase or replace text with previous or blank values

  • Middle Tier was registering for MySQL connection lost events when it shouldn't.

  • Web Sched ASAP - User could send ASAP invite over blockout marked not to allow scheduling

  • ERA payment entry, writeoffs were created when they should not be sometimes.

  • ERA payment window, total payment lines with remarks would put one character per line sometimes.

  • eConfirm did not re-use 'C' response when it could

  • DentalXChange attachments, the program did not warn users that .pdf files are not supported.

  • ERA window, denied claims were being grouped with paid claims, causing incorrect financial sums.

  • New sheets were able to click the "Change Pat" button.

  • (Enhancement ) Patient Status Setter window had a date range and only a since date since was needed.

  • ERA 835s window, 835 rows would show as Finalized when they should not sometimes.

  • Fixed benefit plans didn't calculate procedures correctly for downgrades.

  • ERA payment entry window, supplemental payments had writeoffs when they should not.

  • Employees setup wizard did not immediately add a newly added employee to the grid

  • Perio Module, an exception was thrown when a tooth row is clicked on sometimes.

  • Locked procedures could have date edited when editing a group of procedures

18.3.18 (Beta) (USA and Foreign) Released 10/25/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Show Daily Production Goal when NetProduction is in the appointment view

  • (Enhancement) Additional claim form output field for procedure start and stop times.

  • (Enhancement)Add a link to the wiki search to the Previous Versions webpage

  • Web Shed Notify Text templates contained "[ApptDate]" twice

  • Canadian primary eclaims were blocked if secondary carrier was not CDANet.

  • Signing up for the eServices Bundle without texting and later enabling texting may have sent messages entered when the office was not signed up for texting

  • The Recently Contacted tab on the Recall List did not include values for all columns for Web Sched Recall reminders occasionally

  • Web Sched ASAP may have said patient cannot receive texts when they can

  • Images, selected image from Patient Forms was cleared in Image Module after closing Patient Forms window.

  • Web Sched New Patient, text wasn't wrapping when it should in Internet Explorer.

  • Supplyorder items were being attached to a supply that did not exist sometimes.

  • Trojan, importing benefits would remove frequency limitations.

  • In the EOB window, don't auto refresh claims when attaching a check

  • Panda Perio Advanced bridge would sometime cause an error.

  • WebSched with no clinics unable to fetch timeslots

  • Transworld, an error would sometimes happen if the Run Aging button was pressed

  • MySQL 5.0 was not able to update past 17.4

  • Progress Notes Search, typing in the search box was causing an error when no chart views are defined.

  • Limited Statement, selected procedures were not printing in the statement when using Middle Tier.

  • Deleting a batch of statements could cause an error sometimes

  • Confirmation list postcards, having 1 postcard per sheet sometimes did not print correctly

  • DentalXChange attachment service, the image date was not serializing correctly and would result in errors during validation.

  • Supplyorder totals were sometimes being set to an incorrect value.

18.3.17 (Beta) (USA and Foreign) Released 10/23/2018
  • Appointment Module, user was unable to move appointment with a Provider with expired Date Term to valid Provider.

  • Procedure/Supplemental Payment window, "Ins Fee" column did not match Claim Edit window with "Billed to Ins".

  • Insurance Benefits, values over 100% could be entered in percentage fields.

  • Main window, maximizing by double clicking top bar sometimes would click other buttons.

  • Database maintenance, the SchedulesDeleteShort method ran out of memory on large databases.

  • Middle Tier - Trying to serialize an ODTuple would throw an error

  • Aging report, increase '> 90 Days' column to accommodate 8 digit totals

  • Accounts Receivable Manager, saying "No" to "There was a problem running aging. Would you like to load the accounts grid with currently existing account information?" was crashing the program.

  • Email sent to many contacts caused the Edit Email window to crash

  • Referral Slip, characters were cut off on several text fields.

  • ERA Finalize Payment button was failing with error when at least one claim was not received.

  • When retrieving Web Forms, the error message was not always completely accurate

  • Provider Setup window, holding the Ctrl key and double clicking a row caused an exception

  • Image category, the Claim Attachments option did not deselect other checkboxes when selected.

  • Add verbose message logging to the Transworld thread in the OpenDentalService for help with troubleshooting sync issues

  • Transworld, the OpenDentalService would not send sync messages sometimes

  • The eServices tab doesn't show red when the eConnector is unable to connect to a proxy instance

  • Minor optimization to the query used during the load of the recall and ASAP list

18.3.16 (Beta) (USA and Foreign) Released 10/22/2018
  • (Enhancement) When a patient confirms the same appointment twice, the second time will say the confirmation has already been confirmed.

  • (Enhancement) Feature Requests, updated the weight calculation.

  • (Enhancement) Filter opnums for fetching websched timeslots by clinic num when possible

  • Database maintenance, Canada only tools were showing in the grid when not in Canada.

  • Querying for prepayments would sometimes return too many rows.

  • Electronic Remittance Advice (ERA) - Electronic EOB - Format X12 835 window, clicking Print would cause the aforementioned window to go behind other windows sometimes.

  • Web Forms, updating from Sheets wasn't handling Request Entity Too Large error correctly.

  • ERA window, clicking Finalize Payment could cause an error rarely.

  • Patient Merge, open task windows and task area were not refreshing when merging linked patient.

  • Repeating charges, when creating a manual charge it wouldn't use the patient's primary provider.

  • The preference to display patient specialties in the title bar should not require clinics to be enabled

  • Payment split window, detaching the current procedure and attaching another one displayed the incorrect Amount Start

  • Sheets, loading sheets with WPF when not on a tablet was causing slowness.

  • Middle Tier, creating a billing list threw an error sometimes.

  • Statement sheets sometimes uses the wrong color for some fields

  • Unfinalized Insurance Payments report, Type filter was not functioning correctly.

  • Web Sched New Pat set up required clinic when clinics not enabled

  • Clinic specific module preferences were showing when clinics are disabled.

  • Unfinalized Insurance Payment report, printing was failing when clinics not enabled.

  • Middle Tier - A provider's date term would be set when the server's date format was incorrect

  • Canada Carriers window, clicking Update Carriers did not update carrier Supported Transaction Types.

  • ERA preauths, imported amounts were wrong sometimes.

  • Add back the ability to calculate daily break adjustments for today's date if an employee is not clocked in

  • Appt module, the make appt button was sometimes slow to load.

  • Income Transfer Manager, when creating transfer for adjustment type it wouldn't use adjustment's procedure.

  • Middle Tier, editing autocodes would sometimes not show all autocode items.

  • Recall list was slow to load with large databases

  • Middle Tier Edit Patient Information window, having "Same for entire family" checked caused an error.

  • Receipts sometimes did not show correct balance when paying for payment plans.

18.3.15 (Beta) (USA and Foreign) Released 10/16/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Preference for clinic users to print statements alphabetically

  • (Enhancement)Change "Ins Fee" column name

  • Regular email templates were sometimes being incorrectly translated into HTML.

  • Providers, blankTerm Dates and Birthdates were set to 01/01/2001 if region settings use a two digit year format.

  • Middle Tier, Appointment Notes were not preserving reserved XML characters correctly (e.g. '<' turns into "<").

  • Addresses for a family would have not stayed synced sometimes

  • Pat column should always appear in treatment plan if there is a tax est to be shown

  • MiddleTier - Adding a quick paste category caused an error

  • DBM for OrthoChartDeleteDuplicates did not take case into account for FieldName and FieldValue

  • Procedures with base units did not calculate correctly when making payments

  • DentalXChange attachment service, when clicking 'OK' in the Claim Attachments window, logging the attachment entry failed sometimes.

  • Selecting some chart buttons with no patient selected caused an error

  • Claims, if there is no default medical clearinghouse the Claim Edit form wouldn't open.

  • Insurance benefits, not setting a category or proc code would block users from creating a benefit sometimes.

  • Manual claim attachments, sending a claim that did not specify attachment types did not send the attachmentID.

  • Viewing schedules would sometimes cause an error.

  • Patient field def window, updated the label text

  • Deleting statements when closing the billing list would take a long time sometimes

  • Invalid sender email was causing eConfirm/eReminders to skip send

  • Middle Tier, adding a repeat charge would sometimes cause an error

18.3.14 (Beta) (USA and Foreign) Released 10/11/2018
  • Account module, when right-clicking, the "add adjustment" option showed for non-procedure items.

  • Logging off or updating resulted in an error sometimes.

  • Appointment Views, the ProcsColored field was causing the program to crash sometimes.

  • Setting an appointment complete did not calculate frequency limitations correctly

  • Patient Portal, appointment confirmation links were not always valid

  • Check table label still appeared on patient DBM window

  • Edit Payment Split, deleted super family patients could appear in the patient box

  • Appointment module, 'Make Recall' was sometimes slow.

  • DoseSpot, refreshing notifications checked for the clinic when the clinics feature wasn't enabled.

  • Wikipage, internal links were sometimes not opening the correct wikipage

  • Insurance benefits, prosthodontics waiting period did not populate correctly in simplified view.

  • Enhance date range picker label alignment for vertical mode

18.3.13 (Beta) (USA and Foreign) Released 10/9/2018
  • (Enhancement)Skip Table Check when running Database Maintenance for a specific patient

  • (Enhancement) Changed the text on the database selection form

  • MySQL failed to respond after a period of time crashed the program.

  • Full hard drives on the server that hosts the database service crashes the program. Better Error message included

  • Auto Codes, a Condition status procedure was not updating the fee if Auto Codes change the Procedure Code.

  • Spell Check, text boxes filled with excessive lines of text (or new lines) caused the program to hang when spell checking was enabled.

  • Printing a Treatment Plan, "sub" was sometimes incorrectly marked for procedure codes without substitutions.

  • Chart module, clicking Ortho was causing an error sometimes.

  • Users without blockout permission were allowed to edit blockouts that were not flagged as NS or DC

  • Users without blockout permission could not right click and delete allowed blockouts

  • TaxEst amounts were not included in Pat totals in the treatment plan module.

  • Repeating Charges - cards would be charged before their start date for the given month

  • Payment plan credits could sometimes be applied to the wrong payment plan in a family

  • Canadian users, procedure patient portion would use insurance paid amount even if the claim is not received.

  • Payment window would crash if a deposit had been deleted sometimes

  • Middle Tier, colors were not being preserved for Proc Appt Colors.

18.3.12 (Beta) (USA and Foreign) Released 10/4/2018
  • (Enhancement) Trying to access "More Settings" in signup table with inadequate permissions showed inaccurate error

  • Procedure Info window, clicking Edit Anway can cause an error rarely.

  • Frequency limitations would occur for secondary plans that have no frequency limitations.

  • RxMulti sheet, phone numbers did not show when printing.

  • Frequency limitations, exam limitations without time period of "None" would not show in the box.

  • OD Form filter pattern enhancements

  • DentalXChange Attachment Service, the image type code was not being sent to DXC correctly.

  • (Internal Request) Econnectors with status "NoListener" could not be set after install

18.3.11 (Beta) (USA and Foreign) Released 10/3/2018
  • Providers were not able to be changed for a procedure with a claim attached of type not received

  • Slowness, the logic to grab outstanding claims can take a long time on large databases.

  • Alerts were marked as read even when the user canceled out of an operation

  • The presenter on a saved treatment plan did not reflect the correct user on old active treatment plans

  • Middle Tier, treatplan module would sometimes take a long time to load.

  • Attaching a pay split to a procedure on an existing payment showed the incorrect Amount End

  • Frequency limitations, user defined limitations using lifetime would get overwritten sometimes.

18.3.10 (Beta) (USA and Foreign) Released 10/3/2018
  • When updating to 18.3, offices with particularly large databases were sometimes failing.

  • Middle Tier - Updating a preference stored as a double caused an error

  • Middle Tier, clicking OK on a claim payment that was attached to a deposit could cause an unhandled exception

  • Middle Tier - Optimizing tables would throw an error sometimes

  • Adding a procedure or setting a procedure complete can cause an error in various places.

  • DoseSpot, valid states would be considered invalid and blocked.

18.3.9 (Beta) (USA and Foreign) Released 10/2/2018 - This version has a conversion script that will prompt an automated backup
  • Insurance Plans, Exclusions for a Category instead of a ProcCode were not displaying 'Exclusion' in the Family module.

  • Middle Tier, fee cache failed to load when there were hundreds of thousands of fees in the database.

  • Added additional DBM checks at the patient level.

  • Canadian Claim Form, Part3 Item #4 (initial placement) was not automatically checked.

  • Patient Edit, "eConfirms/Reminders" changed to "eConfirms/eReminders".

  • Clinic patient count did not include correct patient statuses in the count

  • Tasks, Subscribing/Unsubscribing from TaskLists was not refreshing the For User view.

  • Integration Tests, UserControlTasksTest.UserControlTasks_RefreshMainLists_ListSentSignalsClear() was failing.

  • Program was missing program property "Tax Exempt Pat Field Def".

18.3.8 (Beta) (USA and Foreign) Released 10/1/2018 - This version has a conversion script that will prompt an automated backup
  • (Enhancement)Use a patient field to mark customers tax exempt and do not charge sales tax for them

  • An audit trail wasn't created when a user canceled out of creating a claim payment

  • FormEmailAddressEdit wouldn't accept non-email address usernames

  • Perio Chart window, typing could result in an error sometimes.

  • Make Recall could cause a slowness related error for middle tier users

  • Clinic patient count was including deleted patients

  • Edit Clinics, phone number label was in the wrong location

  • Panda Perio, added new advanced Bridge

  • Full Write-offs did not correctly reflect sales tax amount as $0

  • Updating providers on future appts would sometimes cause an error

18.3.7 (Beta) (USA and Foreign) Released 9/28/2018
  • (Enhancement)Email HTML templates, allow creating from Edit Email Template window.

  • Payment window, allocating unearned creates splits with 0 amount sometimes.

  • Treatment plans, Allowed column would show on printed treatment plans that were discount plans.

  • Tasks, creating Task from voicemail was not sending correct signals.

  • Tasks window, part of the grid was cut off when resizing the window sometimes

  • Reseller Portal, an error occurs when trying to log in.

18.3.6 (Beta) (USA and Foreign) Released 9/27/2018
  • (Enhancement) Fees, the program will be forced to quit when a clinic specific fee schedule is seemingly "blanked out" due to a rare fee cache issue. Simply restarting the program is the current workaround.

  • Appts module, trying to draw appointments when the computer was out of memory crashed the program.

  • Fee Tools window was causing duplicate fees sometimes.

  • Payment plans with adjustments did not take the adjustments into consideration when making a payment.

  • Getting popup messages to display for a selected patient could be slow sometimes

  • When multiple credit card programs are enabled, the Credit Card Manage window did not display all columns

  • Selecting a deleted patient from the patient dropdown menu was causing an error.

  • Mobile Web - Visual bug, Firefox browser docs appt to right

  • Tasks, when altering a task, the task was not refreshing in the chart module progress notes.

  • Time Card Setup window, deleting a Pay Period can result in an error sometimes.

  • The operatory merge tool could be very slow and would allow overlapping appointments sometimes.

  • (Enhancment) Improved speed of inserting schedules for enterprise users.

  • Charge frequency is not being set when changing the start day for a recurring charge

  • Insurance Plans, create new plan if needed radio button did not work if there were over 10,000 subscribers on the plan.

  • Tasks, checking "Done (affects all users)" on an unread task was not updating the Tasks toolbar count.

  • Update carriers did not return an accurate error message

  • "Fluoride" frequencies were misspelled in the program.

  • Some reports could be viewed for all clinics even if a user was restricted

  • Clicking an appointment would cause an error sometimes.

  • Sending a regular text email with invalid characters for HTML email would cause an error

  • WebForms, signature signing was forcing full screen.

  • Fee Tools window, increasing fee schedules for a specific provider was causing an error sometimes.

  • Payment plan adjustments did not take the payment plan into consideration when applying adjustment credits

  • Web Forms, patients were getting an Error Code 106 sometimes because their local browsers were using an old cached version of the application instead of downloading the new version.

  • Updated the security lock window text.

  • Recall postcards, having 1 postcard per sheet selected sometimes did not print on one page.

  • DentalXChange Attachment Service, users attempting to send attachments through DentalXChange would receive an error on attachment creation.

  • Creating a commlog when adding multiple patients did not actually create a commlog entry for the family

18.3.5 (Beta) (USA and Foreign) Released 9/25/2018
  • (Enhancement) Claim Form sizes can be customized

  • Treat' Plan module, trying to save a treatment plan would sometimes cause an error.

  • Opening the eServices window could have thrown an error sometimes

  • Open Dental was not shutting down correctly when an unhandled exception occured

  • Outstanding insurance claims report display fields, updated the default column widths

  • Payment Plans on Age Debits and Credits showed the full procedure as needing payment after a partially paid payment plan was closed

  • Tasks, adding a note to a task in someone else's inbox temporarily cleared the 'read' checkbox.

  • Selecting a debit to pay on a closed payment plan caused an error

  • User Query window would sometimes hide behind the main Open Dental application window.

  • Statements Other Options, disabled the "Send text message" checkbox for single statements.

18.3.4 (Beta) (USA and Foreign) Released 9/24/2018
  • Apixia bridge would crash when the user does not have access to the ini path.

  • Clicking on an appointment would cause an error sometimes.

  • ERA payment window, By Total payments can be generated with a received status when it should be supplemental sometimes.

  • Sheet edit paste is not selecting newly pasted controls

  • Aging would sometimes fail to clear balances for accounts that had been paid

18.3.3 (Beta) (USA and Foreign) Released 9/21/2018
  • Email preview control in SelectionMode didn't prevent users from changing settings

  • Referrals, creating a new referral for a patient was causing other workstations to get an error message when opening that patient's referral in Chart.

  • Selected payment plan debits did not make paysplits as expected.

  • Statements, trying to email a statement printed from billing module was prompting user with "Email was already sent."

  • Tasks, Done(affects all users) option was not causing the task to be removed from grid.

  • Tasks, Task area was not always sorting in the same order.

  • Tasks, Task area grid was autoscrolling to selected task inconsistently.

  • Medications, Import/Export buttons were not anchored correctly.

  • Web Forms, browsers were using the cached version of the web application sometimes which was causing an error 100 to show when trying to submit the forms that were filled out.

  • Sheets, creating a new sheet was failing.

  • Aging could sometimes incorrectly zero out statement balances

  • Tasks, Send To Me option was causing errors when another user has altered the task.

18.3.2 (Beta) (USA) Released 9/20/2018 - This version has a conversion script that will prompt an automated backup
  • Public release.

18.3.1 (Beta) (USA) Released 9/18/2018
  • (Enhancement)Update cryptographic hash functions from MD5 to SHA-512

  • (Enhancement)Add Audit trail for 'changes to fees' when using copy function

  • (Enhancement)Transworld, added Date Bal Began and Days Bal Began to the available display fields for the A/R Manager sent and unsent grids

  • (Enhancement)Add UserClinics restrictions to FormProcCodes

  • Patient Select window, clicking on a patient in the grid caused an error sometimes.

  • Statement window, clicking Delete could have caused an error.

  • Insurance Verification List window, double clicking on an insurance plan could crash the program sometimes.

  • Insurance Payment (EOB) window, double clicking on an attached claim crashed the program sometimes.

  • Tables that are historical archive copies of other tables would insert date and time columns incorrectly sometimes.

  • When clicking "Text ASAP List", no appointments would be selected

  • Email, incorrect autographs were inserted into new email if email sender address is blank.

  • Treatment Plans, multi-line headings were sometimes truncated when printing or saving a plan to PDF.

  • Opening a pay plan could have crashed the program sometimes

  • Edit Journal Entry, 'tab' button order was inconsistent with Edit Transaction.

  • Procedures, using Status combobox to set complete was incorrectly inserting a default note.

  • Production goals did not calculate correctly when the ApptModuleProductionUsesOp pref was on.

  • Appointment Module, employee and provider grids were not displaying correctly.

  • Printed claims would sometimes show the wrong fee.

  • Adding or editing a user can cause an error.

  • P&I report would sometimes not show correctly when using initial claim date.

  • Check Insurance Plan Fees tool, changing a plan to a Fixed Benefit fee schedule was causing an error.

  • Fill Sheet window, attempting to print a sheet when it was deleted by another user would result in an error.

  • Tasks, adding a note was not causing the task to show in New for User tab for other subscribed users.

  • Task Subscriptions, subscribing to a tasklist over Middle Tier was resulting in error.

  • QuickPasteNotes, if no category was set for a type it was not substituting any notes.