Search found 35 matches

by joes
Tue Jul 07, 2020 4:07 pm
Forum: Main Forum
Topic: import ada 2019 claim forms
Replies: 3
Views: 70

Re: import ada 2019 claim forms

Hi Sean,
ADA claim forms are copyrighted. As a result, Open Dental can only provide them through an update to the software.
by joes
Mon Jul 06, 2020 2:56 pm
Forum: Main Forum
Topic: import ada 2019 claim forms
Replies: 3
Views: 70

Re: import ada 2019 claim forms

The 2019 ADA claim form is included as an Internal Claim Form in Open Dental dating back to versions 19.1.46 and 19.2.14. If you are on a version older than 19.1.46, or you are on a build of 19.2 that is older than 19.2.14, an update to Open Dental will add the 2019 claim form. Please see our manual...
by joes
Thu Jul 02, 2020 4:02 pm
Forum: Developers
Topic: Annoying plugin build problem
Replies: 6
Views: 101

Re: Annoying plugin build problem

One other possible reason for that error is if the db being used does predate 20.1.3 and the Dynamic Mode check box is checked on the Choose Database window. This will prevent Open Dental from prompting you to update the db.
by joes
Thu Jul 02, 2020 3:52 pm
Forum: Developers
Topic: Annoying plugin build problem
Replies: 6
Views: 101

Re: Annoying plugin build problem

Those columns were added to the Employee table in version 20.1.3. If the db has been updated to that version or beyond and those columns are missing, I would suspect that something went wrong with the update, or the db is corrupted. You could try running queries to add those columns to the db, but i...
by joes
Tue Jun 23, 2020 8:51 am
Forum: Main Forum
Topic: eClipboard QR code functionality - love it - More coming?
Replies: 3
Views: 196

Re: eClipboard QR code functionality - love it - More coming?

It sounds like you want to be able to mark a treatment plan for a patient ahead of time so that it automatically shows along with the forms that show when that patient checks in on the eClipboard device. If I'm not understanding that correctly, please let me know. That currently can't be done with e...
by joes
Mon Jun 22, 2020 1:37 pm
Forum: Main Forum
Topic: error message trying to run trial software
Replies: 1
Views: 199

Re: error message trying to run trial software

A duplicate primary key error typically indicates that a table in the database has crashed or been corrupted. Our support technicians can assist with repairing crashed or corrupted tables and can be reached at 503-363-5432.
by joes
Mon Jun 22, 2020 9:06 am
Forum: Main Forum
Topic: eClipboard QR code functionality - love it - More coming?
Replies: 3
Views: 196

Re: eClipboard QR code functionality - love it - More coming?

Hi Janet, The QR Code feature is currently only available for treatment plans, but we have received a feature request to make sending consent forms to the eClipboard easier. The request is currently under review, but once it is approved, you can vote on it if you would like. The request number is 11...
by joes
Wed Jun 17, 2020 8:43 am
Forum: Main Forum
Topic: messaging buttons
Replies: 1
Views: 154

Re: messaging buttons

Hello Sam. You can add more buttons. Click the Setup menu at the top of Open Dental, then go to the Manage sub-menu and click Messaging Buttons. This will bring you to the Messaging Button Setup window. You can double click any of the numbered items in the Buttons list to create and customize a new ...
by joes
Tue Jun 16, 2020 1:16 pm
Forum: Main Forum
Topic: Possible bug in eClipboard forms functionality
Replies: 3
Views: 262

Re: Possible bug in eClipboard forms functionality

Hell Dr. Trask. As I'm sure you are aware, your IT person has been in communication with our technicians and this issue is now resolved. I just wanted to post my followup here anyway so that any other users who find this forum while searching for a solution to this issue can know that updating Open ...
by joes
Tue Jun 16, 2020 12:20 pm
Forum: Main Forum
Topic: Web Schedule recall limited to 60 days?
Replies: 2
Views: 155

Re: Web Schedule recall limited to 60 days?

Hello Dr. Huisman. Unfortunately, that is a current limitation of the feature that cannot be adjusted at this time. However, our engineers are working on an enhancement to the web sched recall feature that will allow users the option to specify how far into the future patients can schedule appointme...
by joes
Tue Jun 16, 2020 11:38 am
Forum: Main Forum
Topic: v20.1.33 Sched Mouse Over Popup Bug
Replies: 1
Views: 153

Re: v20.1.33 Sched Mouse Over Popup Bug

Hello Dr. Fuchs. I have brought this issue to the attention of our engineers. I'll update this forum with any developments regarding this issue.
by joes
Tue Jun 16, 2020 10:07 am
Forum: Main Forum
Topic: gmail problem
Replies: 1
Views: 171

Re: gmail problem

Hello. There are a variety of things that can cause this error. The most common are the "less secure apps" setting which you already addressed and issues with the password that is entered in Open Dental. You may have done this already, but I would confirm that the password entered in Open Dental is ...
by joes
Wed Jun 10, 2020 9:26 am
Forum: Main Forum
Topic: NP Query/Report
Replies: 3
Views: 217

Re: NP Query/Report

Hi dpat08, you mentioned that the report could be per patient or a summary. Dr. Zaccaria provided a summary style query above, but if you are also looking for a per patient report, query #1337 from our query examples page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , might be useful ...
by joes
Thu Jun 04, 2020 10:25 am
Forum: Main Forum
Topic: Allowed Fee and amount not matching up in chart - how to fix?
Replies: 1
Views: 205

Re: Allowed Fee and amount not matching up in chart - how to fix?

Hello edgewooddental, Answering these types of questions fully and accurately often involves a discussion of how insurance plans are setup in Open Dental, what report would best help you achieve your goal, and what options should be used when running a report. Due to the complexity of these topics, ...
by joes
Wed Jun 03, 2020 9:57 am
Forum: Main Forum
Topic: Possible bug in eClipboard forms functionality
Replies: 3
Views: 262

Re: Possible bug in eClipboard forms functionality

Hello Scott,
I communicated this issue to our engineers. I'll update this forum when the issue is fixed.
by joes
Wed Jun 03, 2020 9:17 am
Forum: Main Forum
Topic: After care calls / evening call list for Doctor
Replies: 2
Views: 178

Re: After care calls / evening call list for Doctor

/*150 End of day call back list for completed procedures*/ SET @AlwaysCurrentDay = 'Yes'; -- Set this to 'Yes' to always run for "today", change to 'No' to run for the specified date range SET @FromDate='2020-01-01', @ToDate='2020-01-01'; SET @Procedures=''; -- Comma delimited list of procedure code...
by joes
Wed Jun 03, 2020 9:16 am
Forum: Main Forum
Topic: After care calls / evening call list for Doctor
Replies: 2
Views: 178

Re: After care calls / evening call list for Doctor

Hello vonore, We do have a query on our website that you can run to generate a list for evening calls. If you run it as is, you will get a list of all patients that have had procedures completed today, their phone numbers, and a list of the procedure codes that were completed for each patient. The q...
by joes
Wed Jun 03, 2020 8:16 am
Forum: Developers
Topic: Hook event for - FormClaimPayEdit Load_end
Replies: 8
Views: 309

Re: Hook event for - FormClaimPayEdit Load_end

This hook is now available in version 20.2.14.
by joes
Tue Jun 02, 2020 9:08 am
Forum: Main Forum
Topic: How to use a thermal printer for Patient Portal Credentials
Replies: 2
Views: 247

Re: How to use a thermal printer for Patient Portal Credentials

Hello Scott, There are a couple of alternatives that can also reduce paper waste and limit contact with documents that you exchange with your patients. One is setting up automated patient portal invitations that are sent via email. Another option is adding a Patient Portal credentials field to a doc...
by joes
Mon Jun 01, 2020 10:05 am
Forum: Main Forum
Topic: Billing
Replies: 4
Views: 797

Re: Billing

oraldoc, My apologies, it sounds like I responded with a lot of information that you are already aware of. I like to include those details for others who find this forum that may not be familiar with the billing feature or feature request system. It also sounds like you have already submitted a feat...
by joes
Mon Jun 01, 2020 8:48 am
Forum: Main Forum
Topic: Account due in Appt. view
Replies: 2
Views: 246

Re: Account due in Appt. view

This is not currently one of the available rows that can be added to an appointment view, but a feature request has been submitted to us for what you described. If you would like to vote for this feature request, you can find it by clicking the help menu in Open Dental and then clicking 'Request Fea...
by joes
Mon Jun 01, 2020 8:25 am
Forum: Main Forum
Topic: Restoring data issues
Replies: 2
Views: 252

Re: Restoring data issues

If you right click the Open Dental icon on your desktop and click 'Run as administrator', you should be able to perform the restore without having to stop and start the MySQL service.
by joes
Mon May 11, 2020 8:59 am
Forum: Developers
Topic: Enable send text button
Replies: 1
Views: 208

Re: Enable send text button

Hello, awadh. Buttons and menu items that send text messages are enabled or disabled based on the result of the SmsPhones.IsIntegratedTextingEnabled() method. This method has a hook named "SmsPhones.IsIntegratedTextingEnabled_start" that returns a bool. Implementing a plugin for that hook that can r...
by joes
Fri May 08, 2020 1:24 pm
Forum: Developers
Topic: Unknown column 'cp.payplannum' in 'field list'
Replies: 2
Views: 495

Re: Unknown column 'cp.payplannum' in 'field list'

Hello, Dr. Halls. The PayPlanNum column was added to the claimproc table in version 14.3.1, so I would expect that error when your query is run against the database of the office that is using version 13, but if you also get this error for a database beyond version 14.3.1 I would suspect that the da...
by joes
Thu May 07, 2020 3:50 pm
Forum: Main Forum
Topic: Edit Treatment Plan HELP
Replies: 2
Views: 1040

Re: Edit Treatment Plan HELP

Hello, speeples. The Estimate Note field cannot be edited. Automated notes appear in that field when the procedure's estimate is being affected by certain insurance conditions. The note may say "Over annual max", "Exclusions", or "Limitations" if any of these are affecting the procedure's estimate. ...
by joes
Thu May 07, 2020 9:24 am
Forum: Main Forum
Topic: Billing
Replies: 4
Views: 797

Re: Billing

Hello, oraldoc. You can generate daily batches of statements using the Billing feature on the Manage Module. The feature has several filters for limiting the list of patients for which statements will be generated. Further details about the Billing feature can be found in our manual at https://www.o...
by joes
Mon May 04, 2020 9:50 am
Forum: Developers
Topic: SheetFiller hook request
Replies: 1
Views: 868

Re: SheetFiller hook request

Hello, M. This hook will be implemented in version 20.1.20 when it is released.
by joes
Wed Apr 29, 2020 8:29 am
Forum: Main Forum
Topic: Unhandled exception error
Replies: 1
Views: 890

Re: Unhandled exception error

Hello drpeteryee. This error indicates that the procedurelog table of your database is most likely corrupted and will need to be repaired. Our manual page, https://www.opendental.com/manual/corruption.html, outlines some steps that you can take to resolve this issue.
by joes
Thu Apr 23, 2020 9:53 am
Forum: Developers
Topic: 3D scan STL file support
Replies: 1
Views: 451

Re: 3D scan STL file support

Hello mukesh. To launch the scanner exe, you could create a custom bridge: https://opendental.com/manual/bridgecustom.html . Open Dental's Images Module is not capable of displaying or editing 3D STL images. For that kind of advanced integration, you would have to develop a plugin: https://opendenta...
by joes
Wed Apr 22, 2020 8:54 am
Forum: Main Forum
Topic: Error: The expected version information was not found in this file: ...\Manifest.txt
Replies: 3
Views: 1122

Re: Error: The expected version information was not found in this file: ...\Manifest.txt

Hello Awadh. Upgrading from the trial version to the full version of Open Dental requires a registration key. To obtain a registration key you must sign up for support with Open Dental. The cost of support varies, depending on where you are located. You can find more information about fees for suppo...
by joes
Tue Apr 21, 2020 10:44 am
Forum: Developers
Topic: Hook request
Replies: 3
Views: 657

Re: Hook request

The hook will be available in version 20.1.14 upon its release.
by joes
Thu Apr 16, 2020 9:49 am
Forum: Developers
Topic: Errors on source code
Replies: 2
Views: 647

Re: Errors on source code

Hello Wainaina. Any files that have 'Shared Projects Subversion' in their file path belong to projects that Open Dental does not make publicly available, but they are not essential to building and running the base program. If these projects are unloaded, you should be able to build and run Open Dent...
by joes
Fri Apr 10, 2020 1:47 pm
Forum: Developers
Topic: LaunchToolbarButton being called multiple times
Replies: 5
Views: 812

Re: LaunchToolbarButton being called multiple times

Our engineer who typically answers questions of this kind is out today. I'll make sure that he is aware of your post. I hope to have a response for you on Monday.
by joes
Wed Apr 08, 2020 3:45 pm
Forum: Main Forum
Topic: Windows 10 as server
Replies: 2
Views: 1282

Re: Windows 10 as server

Hi John. It mostly depends on how many work stations will be accessing the server at the same time and what hardware the server has. A Windows 10 server can be sufficient for 1 to 10 work stations. Our website has more details about server requirements at the following link: https://www.opendental.c...
by joes
Thu Mar 26, 2020 9:52 am
Forum: Plug-ins
Topic: HELP: MASS SENDING EMAIL/SMS FOR COVID19 OUTBREAK
Replies: 2
Views: 948

Re: HELP: MASS SENDING EMAIL/SMS FOR COVID19 OUTBREAK

We don't currently have a feature in Open Dental for sending mass emails, You can vote on feature request #728 if you would like us to develop a feature for this. See our manual page, https://www.opendental.com/manual/featurerequests.html , for more details on how feature requests work. If you use M...