Search found 85 matches

by joes
Mon Nov 30, 2020 9:52 am
Forum: Main Forum
Topic: EClipboard is not saving face photos
Replies: 1
Views: 15

Re: EClipboard is not saving face photos

It's hard to say what's causing these issues without first doing some troubleshooting. I would like to have one of our technicians assist you with this. Please contact support at 503-363-5432, or see our contact page for other ways to contact support, https://www.opendental.com/contact.html.
by joes
Wed Nov 25, 2020 5:32 pm
Forum: Main Forum
Topic: unique invoice number
Replies: 2
Views: 31

Re: unique invoice number

All invoices have a unique number, and won't have the same number as a statement or any other invoice. Are you wanting the invoices to be numbered separately from the statements so that all invoice numbers are in sequential order? Currently, this cannot be done, but feature request number 10915 may ...
by joes
Wed Nov 25, 2020 9:46 am
Forum: Main Forum
Topic: Automatic Email/Text After Broken Appointment
Replies: 1
Views: 20

Re: Automatic Email/Text After Broken Appointment

Breaking an appointment can trigger some actions which are described on the Automation page of our manual, https://www.opendental.com/manual/automation.html . But, automated emails and texts can't currently be triggered by breaking an appointment. If you would like, you can submit a feature request....
by joes
Tue Nov 24, 2020 3:30 pm
Forum: Plug-ins
Topic: Multiple Hook Requests
Replies: 3
Views: 74

Re: Multiple Hook Requests

No worries. I just wanted to make sure that we have a hook that works for you. The four new hooks will be available in 20.4.24 when it is released. I had to change the order of your parameters in FormPayPlanCredits.Load_end to maintain the existing hook, so it was implemented as Plugins.HookAddCode(...
by joes
Tue Nov 24, 2020 10:30 am
Forum: Plug-ins
Topic: Multiple Hook Requests
Replies: 3
Views: 74

Re: Multiple Hook Requests

These hooks should get implemented today. I do have one question about the last one you requested. We currently have "Plugins.HookAddCode(this,"FormPaymentPlan.butOK_Click_end",PatCur,_payPlanCur,IsNew);" in version 20.4. Will that one work for you where it is located?
by joes
Tue Nov 24, 2020 10:22 am
Forum: Main Forum
Topic: Time card comes up after logging in
Replies: 2
Views: 54

Re: Time card comes up after logging in

We don't currently have a way to set this up in Open Dental. If you would like, you can submit a feature request. Please see the following manual page for details on how to submit feature requests, https://www.opendental.com/manual/featurerequests.html.
by joes
Tue Nov 24, 2020 9:54 am
Forum: Main Forum
Topic: Error on converting database from 4.4.10 to 7.0.34 (errno: 121)
Replies: 1
Views: 30

Re: Error on converting database from 4.4.10 to 7.0.34 (errno: 121)

Our technicians can assist you with updating from an older version of Open Dental. Please call 503-363-5432, or see the following page for other ways to contact support, https://www.opendental.com/contact.html.
by joes
Mon Nov 23, 2020 12:58 pm
Forum: Main Forum
Topic: Disabling "Change Lenfth for new provider?"
Replies: 2
Views: 39

Re: Disabling "Change Lenfth for new provider?"

The only way to prevent that prompt is to turn on the "Appointment time locked by default" preference which can be found on the Appts tab of the Module Preferences window. To find this, go to Setup -> Appointments -> Appt Preferences. Turning this preference on will check the "Time Locked" box for a...
by joes
Tue Nov 17, 2020 9:47 am
Forum: Advanced Topics
Topic: compile 20.3 under VS2019
Replies: 23
Views: 425

Re: compile 20.3 under VS2019

What dlls are causing the issue?
by joes
Mon Nov 16, 2020 10:05 am
Forum: Advanced Topics
Topic: compile 20.3 under VS2019
Replies: 23
Views: 425

Re: compile 20.3 under VS2019

Any projects with "Shared Projects Subversion" in their path are Open Dental's internal projects. The repos for these are not publicly available. You can unload or remove those projects.
by joes
Thu Nov 12, 2020 3:41 pm
Forum: Developers
Topic: Hook request- FormProcEdit.FillControlsOnStartup()
Replies: 3
Views: 118

Re: Hook request- FormProcEdit.FillControlsOnStartup()

This hook will be available in version 20.4.20 upon its release.
by joes
Wed Nov 11, 2020 12:20 pm
Forum: Main Forum
Topic: Editing notes after signing
Replies: 3
Views: 791

Re: Editing notes after signing

I'm following up to let you know that while changing the tooth number will not invalidate the note signature, an enhancement to audit trail logs has been made that will be available in versions 20.3.43 and 20.4.20. In these versions, changes made to the procedure date or treatment area of a complete...
by joes
Wed Nov 11, 2020 12:06 pm
Forum: Developers
Topic: Hook request- FormProcEdit.FillControlsOnStartup()
Replies: 3
Views: 118

Re: Hook request- FormProcEdit.FillControlsOnStartup()

After seeing your hook request here, it occurred to me that the code I suggested in the other thread, http://opendentalsoft.com/forum/viewtopic.php?f=3&t=7396 was not the best solution. You have access to the instance of FormProcEdit and can get and set all controls through the use of FormProcEdit.C...
by joes
Wed Nov 11, 2020 9:36 am
Forum: Main Forum
Topic: error on tables
Replies: 5
Views: 666

Re: error on tables

The error indicates that you are using Open Dental version 19.4. I would update to the most recent stable version. If that does not resolve the issue, please contact support, https://www.opendental.com/contact.html.
by joes
Mon Nov 09, 2020 2:41 pm
Forum: Developers
Topic: Updating textNotes from a Plugin
Replies: 6
Views: 184

Re: Updating textNotes from a Plugin

If I am correctly understanding your configuration, I think that you can add the button to the form with the hook at the end of FillControlsOnStartup() that Jordan suggested, then you could assign the string from your form to textNotes by accessing it through the parent form that it shares with the ...
by joes
Mon Nov 02, 2020 1:26 pm
Forum: Main Forum
Topic: New Care Credit Integration Setup Problem
Replies: 13
Views: 578

Re: New Care Credit Integration Setup Problem

The Care Credit integration only works with a registered copy of Open Dental. The CareCredit.IsMerchantNumValid() method that drtech referred to that is causing the issue is part of Bridges.dll. A functioning copy of Bridges.dll is not available from the public repository, and is only installed when...
by joes
Mon Nov 02, 2020 11:38 am
Forum: Main Forum
Topic: Karen's Replicator has been UPDATED!
Replies: 3
Views: 205

Re: Karen's Replicator has been UPDATED!

I could not find much in the way of documentation for this tool and cannot vouch for its safety, but the OpenDentImages folder and the mysql folder do contain everything needed for a complete Open Dental Backup. As long as this tool is copying all of the files in these locations, the copies should c...
by joes
Thu Oct 29, 2020 12:05 pm
Forum: Developers
Topic: Archived OD dbs causing a problem
Replies: 2
Views: 179

Re: Archived OD dbs causing a problem

Open Dental does not access these backups after they are made, so this shouldn't cause any issues under normal circumstances. But, if someone were to somehow select the backup on the Choose Database screen or access the DB outside of OD before it is moved, the move may get blocked if files in the ba...
by joes
Wed Oct 28, 2020 4:13 pm
Forum: Developers
Topic: Hook Request
Replies: 1
Views: 97

Re: Hook Request

This plugin will be available in version 20.4.15. Plugins.HookAddCode(this,"ContrAccount.ToolBarMain_ButtonClick_paymentInputBox",inputBox,_patCur); if(inputBox.ShowDialog()!=DialogResult.OK) { break; } Plugins.HookAddCode(this,"ControlAccount.ToolBarMain_ButtonClick_afterPaymentInputBox",inputBox,_...
by joes
Tue Oct 13, 2020 11:53 am
Forum: Plug-ins
Topic: Request: Move hook for Open Dental 20.1
Replies: 9
Views: 2822

Re: Request: Move hook for Open Dental 20.1

Hi Justin, To maintain compatibility for others who may use this hook, we left the one that is in ToolBarImportSingle() as is and added a second hook to ToolBarImport_Click(). Note that "Alternate" is appended to the name. This will be available in 20.3.35 and 20.4.6 upon their release. private void...
by joes
Thu Oct 01, 2020 8:09 am
Forum: Main Forum
Topic: Merging Fee schedules
Replies: 3
Views: 474

Re: Merging Fee schedules

That is correct.
by joes
Mon Sep 28, 2020 8:48 am
Forum: Main Forum
Topic: Merging Fee schedules
Replies: 3
Views: 474

Re: Merging Fee schedules

There is a tool that can switch the CoPay fee schedule for several plans at once. 1. On the Lists menu, click Procedure Codes. 2. Then, click the Fee Scheds button in the lower right corner of the Procedure Codes window. 3. Next, click the Go button at the bottom of the Fee Schedules window. You sho...
by joes
Wed Sep 23, 2020 8:38 am
Forum: Main Forum
Topic: error on tables
Replies: 5
Views: 666

Re: error on tables

What is the name of the grid and the window that the grid is on that is causing this error?
by joes
Wed Sep 16, 2020 10:32 am
Forum: Main Forum
Topic: Issue with Forms and Letters
Replies: 3
Views: 760

Re: Issue with Forms and Letters

Sorry for the late follow up. This was fixed in version 20.3.19.
by joes
Wed Sep 16, 2020 10:26 am
Forum: Developers
Topic: Hook Request
Replies: 1
Views: 294

Re: Hook Request

This hook has been implemented and will be available in version 20.3.25 when it is released.
by joes
Mon Sep 14, 2020 10:17 am
Forum: Main Forum
Topic: Global reset of secondary providers
Replies: 1
Views: 450

Re: Global reset of secondary providers

This can be done on the Provider Setup window. 1. Click the "..." button next to the "To Provider" field in the "Move Patients" section. 2. Click the "None" button, near the lower right corner of the window. "None" should now be showing in the "To Provider" field. 3. Select all of the secondary prov...
by joes
Mon Sep 14, 2020 10:03 am
Forum: Advanced Topics
Topic: Big Bug in 20.3.23
Replies: 2
Views: 369

Re: Big Bug in 20.3.23

Hello Dr. Kezian, In reviewing the notes on your account, I see that you have been in touch with our staff via email regarding this issue and it appears that they are taking steps to resolve it. Also, the issue with the daily production field being cut off has been brought to the attention of our en...
by joes
Fri Sep 11, 2020 9:20 am
Forum: Main Forum
Topic: initial crowns, replacement crowns,
Replies: 2
Views: 534

Re: initial crowns, replacement crowns,

We have received a feature request to provide an option to require the selection of "initial" or "replacement" when a crown, bridge, partial, or denture is being treatment planned. If you would like to cast votes for this feature, you can find it in Open Dental by clicking "Request Features" under t...
by joes
Wed Sep 09, 2020 9:40 am
Forum: Main Forum
Topic: Query Question
Replies: 2
Views: 561

Re: Query Question

The User Query window only replaces the PatNum with the patient's name if an alias for the column is not being used. This replacement can be controlled using the "Format" radio buttons. If you want to use a different name for the column, you will have to include the patient table in the query and co...
by joes
Wed Sep 09, 2020 8:57 am
Forum: Main Forum
Topic: error on tables
Replies: 5
Views: 666

Re: error on tables

Are you building Open Dental from source code? If so, it looks like some files are outdated. I would try updating through SVN, then clean and build the solution. If this error is happening with a standard installation of Open Dental, I will need some more information in order to investigate the issu...
by joes
Mon Aug 31, 2020 10:10 am
Forum: Main Forum
Topic: scanning from OD19.3 V ( cropped image)
Replies: 1
Views: 498

Re: scanning from OD19.3 V ( cropped image)

Please try the following troubleshooting steps from our manual, https://opendental.com/manual/scanners.html : •Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental. •C...
by joes
Wed Aug 26, 2020 9:44 am
Forum: Advanced Topics
Topic: Electronic Eligibility Data Interpretation & Field Placement
Replies: 1
Views: 356

Re: Electronic Eligibility Data Interpretation & Field Placement

Currently, the only customization option is choosing whether the carrier sends the patient responsibility or the insurance portion for coinsurance benefits. Open dental fields cannot be added or subtracted for the data to map to. The only data that can be imported is benefit information that can be ...
by joes
Wed Aug 19, 2020 11:11 am
Forum: Advanced Topics
Topic: Bug in 20.3.16 change CDT code alveoloplasty
Replies: 3
Views: 451

Re: Bug in 20.3.16 change CDT code alveoloplasty

This is intended behavior. When changing any code that has a Quad, Sextant, or Arch treatment area, the selection returns to the defaults which are UR, 1, and U respectively.
by joes
Wed Aug 19, 2020 8:42 am
Forum: Main Forum
Topic: Production report for provider w. minimal daily pay
Replies: 1
Views: 550

Re: Production report for provider w. minimal daily pay

We don't have any queries on our Query Examples Page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , that will allow you to set a minimal guaranteed amount for provider payroll. If you would like, you can request a custom query by filling out our query request form on the following pag...
by joes
Mon Aug 17, 2020 9:26 am
Forum: Main Forum
Topic: Out of Memory Error
Replies: 3
Views: 802

Re: Out of Memory Error

I've created a job to enhance the error that is displayed so that it will describe what file types are valid for attachments.
by joes
Thu Aug 13, 2020 9:29 am
Forum: Main Forum
Topic: Issue with Forms and Letters
Replies: 3
Views: 760

Re: Issue with Forms and Letters

Hello Dr. Zaccaria, thank you for bringing this to our attention. I have notified our engineers, and will update this forum thread once they have addressed this problem.
by joes
Tue Aug 11, 2020 8:59 am
Forum: Main Forum
Topic: Out of Memory Error
Replies: 3
Views: 802

Re: Out of Memory Error

You are correct. The file can't be attached because it is not an image. When using the DentalXChange image attachment tool, valid file types are BMP, GIF, JPEG, PNG, and TIFF.
by joes
Mon Aug 10, 2020 12:39 pm
Forum: Developers
Topic: Problem in adding treatment plan
Replies: 1
Views: 390

Re: Problem in adding treatment plan

In 19.4.45, i tried creating a quick button with a similar auto code attached to it, but I was unable to produce an error when clicking it on the chart module. If you are not on version 19.4.45, I would try getting the most recent updates for 19.4 and see if the error persists. If it does, and the e...
by joes
Mon Aug 10, 2020 11:00 am
Forum: Main Forum
Topic: Editing notes after signing
Replies: 3
Views: 791

Re: Editing notes after signing

We consider this acceptable because the notes and signature are not committed to the database until the OK button is clicked.
by joes
Mon Aug 10, 2020 10:16 am
Forum: Main Forum
Topic: Patient's name & birthday in e-mail
Replies: 2
Views: 619

Re: Patient's name & birthday in e-mail

This can be done with E-mail Templates. On the Edit Email Message window, you can add or edit an E-Mail Template with the controls in the upper left hand corner of the window. On the Edit Email Template window, you can select replacement fields by clicking the Subject Fields or Body Fields buttons a...
by joes
Mon Aug 10, 2020 9:36 am
Forum: Main Forum
Topic: Super Family Billing
Replies: 1
Views: 574

Re: Super Family Billing

We don't currently have a way for this check box to be unchecked by default when a family is added to a super family. Please consider submitting a feature request for a preference that could change the default behavior of this checkbox.
by joes
Fri Aug 07, 2020 9:01 am
Forum: Main Forum
Topic: Signed Truth in Lending
Replies: 2
Views: 628

Re: Signed Truth in Lending

The "Signed Truth in Lending" checkbox should be checked for the family guarantor when they have signed a Truth in Lending disclosure. This may pertain to practices that assess finance charges. On the Finance/Billing Charges window, a box can be checked that will exclude all accounts from receiving ...
by joes
Thu Aug 06, 2020 8:39 am
Forum: Main Forum
Topic: v20.3 broke Title Bar size
Replies: 4
Views: 865

Re: v20.3 broke Title Bar size

What version of Windows are you using and what settings are you changing to increase the font size?
by joes
Wed Aug 05, 2020 3:43 pm
Forum: Main Forum
Topic: Defeating the Child Prophy recall special type
Replies: 1
Views: 564

Re: Defeating the Child Prophy recall special type

<t>You could create a custom recall type that has the procedures of the child prophy type, the trigger procedures of the regular prophy type, and a time pattern of one hour. You would then need to assign this recall type to each of these child patients that need additional appointment time and disab...
by joes
Tue Aug 04, 2020 10:03 am
Forum: Main Forum
Topic: Unearned Income
Replies: 2
Views: 635

Re: Unearned Income

You can turn a setting on that allows you to apply payments to treatment planned procedures. Payments created this way do not show as unearned income. On the setup menu, click "Account", then check the "Allow prepayments to allocate to treatment planned procedures" checkbox. When creating a patient ...
by joes
Tue Aug 04, 2020 9:42 am
Forum: Main Forum
Topic: Camera for Patient ID Photo
Replies: 3
Views: 821

Re: Camera for Patient ID Photo

If you have a web camera with a TWAIN driver connected to your work station, you can take patient photos in Open Dental's Imaging Module. First, in the Setup menu, under Imaging, click "Scanning". On the Scanning Setup window, check the "Show Select Scanner Window" checkbox. On the Imaging Module, s...
by joes
Tue Aug 04, 2020 9:19 am
Forum: Main Forum
Topic: Setting Sheets CheckBox to true by default & change color
Replies: 2
Views: 625

Re: Setting Sheets CheckBox to true by default & change color

Hello Mike, there currently is no way to set the checkbox checked by default within the program, but if you are editing the XML file, setting the FieldValue to <FieldValue>X</FieldValue> will make the checkbox checked by default. Unfortunately, a custom color for the checkbox is not possible within ...
by joes
Mon Aug 03, 2020 3:17 pm
Forum: Main Forum
Topic: Run a report to see all write off's per user
Replies: 1
Views: 575

Re: Run a report to see all write off's per user

Hello Pete, We do have a standard report that shows write offs. It can be found by clicking the "Reports" menu, then "Standard", and then "Writeoffs" under the "Daily" category on the Reports window. Please let me know if this report is missing anything that you need as we may have some queries that...
by joes
Fri Jul 24, 2020 8:34 am
Forum: Main Forum
Topic: Graphical chart tweak for Primary TE's
Replies: 2
Views: 726

Re: Graphical chart tweak for Primary TE's

Hello Dr. Fuchs, We have received some feature requests regarding changes to how the 'X' appears for extractions, but none that match what you have described. Please consider creating a new feature request. The following manual page has more details on how to submit feature requests: https://openden...
by joes
Wed Jul 22, 2020 11:00 am
Forum: Main Forum
Topic: Eamailing pocket depth charting
Replies: 2
Views: 663

Re: Eamailing pocket depth charting

Hello Cheryl, Perio exams can be saved to the Images Module by clicking the 'Save to Images' button near the lower right corner of the Perio Chart window. The image of the exam could then be attached to an email. We don't currently have any reports or queries that show pocket depth figures from exam...
by joes
Tue Jul 07, 2020 4:07 pm
Forum: Main Forum
Topic: import ada 2019 claim forms
Replies: 4
Views: 1106

Re: import ada 2019 claim forms

Hi Sean,
ADA claim forms are copyrighted. As a result, Open Dental can only provide them through an update to the software.
by joes
Mon Jul 06, 2020 2:56 pm
Forum: Main Forum
Topic: import ada 2019 claim forms
Replies: 4
Views: 1106

Re: import ada 2019 claim forms

The 2019 ADA claim form is included as an Internal Claim Form in Open Dental dating back to versions 19.1.46 and 19.2.14. If you are on a version older than 19.1.46, or you are on a build of 19.2 that is older than 19.2.14, an update to Open Dental will add the 2019 claim form. Please see our manual...
by joes
Thu Jul 02, 2020 4:02 pm
Forum: Developers
Topic: Annoying plugin build problem
Replies: 7
Views: 1310

Re: Annoying plugin build problem

One other possible reason for that error is if the db being used does predate 20.1.3 and the Dynamic Mode check box is checked on the Choose Database window. This will prevent Open Dental from prompting you to update the db.
by joes
Thu Jul 02, 2020 3:52 pm
Forum: Developers
Topic: Annoying plugin build problem
Replies: 7
Views: 1310

Re: Annoying plugin build problem

Those columns were added to the Employee table in version 20.1.3. If the db has been updated to that version or beyond and those columns are missing, I would suspect that something went wrong with the update, or the db is corrupted. You could try running queries to add those columns to the db, but i...
by joes
Tue Jun 23, 2020 8:51 am
Forum: Main Forum
Topic: eClipboard QR code functionality - love it - More coming?
Replies: 3
Views: 1106

Re: eClipboard QR code functionality - love it - More coming?

It sounds like you want to be able to mark a treatment plan for a patient ahead of time so that it automatically shows along with the forms that show when that patient checks in on the eClipboard device. If I'm not understanding that correctly, please let me know. That currently can't be done with e...
by joes
Mon Jun 22, 2020 1:37 pm
Forum: Main Forum
Topic: error message trying to run trial software
Replies: 1
Views: 859

Re: error message trying to run trial software

A duplicate primary key error typically indicates that a table in the database has crashed or been corrupted. Our support technicians can assist with repairing crashed or corrupted tables and can be reached at 503-363-5432.
by joes
Mon Jun 22, 2020 9:06 am
Forum: Main Forum
Topic: eClipboard QR code functionality - love it - More coming?
Replies: 3
Views: 1106

Re: eClipboard QR code functionality - love it - More coming?

Hi Janet, The QR Code feature is currently only available for treatment plans, but we have received a feature request to make sending consent forms to the eClipboard easier. The request is currently under review, but once it is approved, you can vote on it if you would like. The request number is 11...
by joes
Wed Jun 17, 2020 8:43 am
Forum: Main Forum
Topic: messaging buttons
Replies: 1
Views: 751

Re: messaging buttons

Hello Sam. You can add more buttons. Click the Setup menu at the top of Open Dental, then go to the Manage sub-menu and click Messaging Buttons. This will bring you to the Messaging Button Setup window. You can double click any of the numbered items in the Buttons list to create and customize a new ...
by joes
Tue Jun 16, 2020 1:16 pm
Forum: Main Forum
Topic: Possible bug in eClipboard forms functionality
Replies: 3
Views: 1024

Re: Possible bug in eClipboard forms functionality

Hell Dr. Trask. As I'm sure you are aware, your IT person has been in communication with our technicians and this issue is now resolved. I just wanted to post my followup here anyway so that any other users who find this forum while searching for a solution to this issue can know that updating Open ...
by joes
Tue Jun 16, 2020 12:20 pm
Forum: Main Forum
Topic: Web Schedule recall limited to 60 days?
Replies: 2
Views: 807

Re: Web Schedule recall limited to 60 days?

Hello Dr. Huisman. Unfortunately, that is a current limitation of the feature that cannot be adjusted at this time. However, our engineers are working on an enhancement to the web sched recall feature that will allow users the option to specify how far into the future patients can schedule appointme...
by joes
Tue Jun 16, 2020 11:38 am
Forum: Main Forum
Topic: v20.1.33 Sched Mouse Over Popup Bug
Replies: 1
Views: 695

Re: v20.1.33 Sched Mouse Over Popup Bug

Hello Dr. Fuchs. I have brought this issue to the attention of our engineers. I'll update this forum with any developments regarding this issue.
by joes
Tue Jun 16, 2020 10:07 am
Forum: Main Forum
Topic: gmail problem
Replies: 1
Views: 748

Re: gmail problem

Hello. There are a variety of things that can cause this error. The most common are the "less secure apps" setting which you already addressed and issues with the password that is entered in Open Dental. You may have done this already, but I would confirm that the password entered in Open Dental is ...
by joes
Wed Jun 10, 2020 9:26 am
Forum: Main Forum
Topic: NP Query/Report
Replies: 3
Views: 955

Re: NP Query/Report

Hi dpat08, you mentioned that the report could be per patient or a summary. Dr. Zaccaria provided a summary style query above, but if you are also looking for a per patient report, query #1337 from our query examples page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , might be useful ...
by joes
Thu Jun 04, 2020 10:25 am
Forum: Main Forum
Topic: Allowed Fee and amount not matching up in chart - how to fix?
Replies: 1
Views: 720

Re: Allowed Fee and amount not matching up in chart - how to fix?

Hello edgewooddental, Answering these types of questions fully and accurately often involves a discussion of how insurance plans are setup in Open Dental, what report would best help you achieve your goal, and what options should be used when running a report. Due to the complexity of these topics, ...
by joes
Wed Jun 03, 2020 9:57 am
Forum: Main Forum
Topic: Possible bug in eClipboard forms functionality
Replies: 3
Views: 1024

Re: Possible bug in eClipboard forms functionality

Hello Scott,
I communicated this issue to our engineers. I'll update this forum when the issue is fixed.
by joes
Wed Jun 03, 2020 9:17 am
Forum: Main Forum
Topic: After care calls / evening call list for Doctor
Replies: 2
Views: 750

Re: After care calls / evening call list for Doctor

/*150 End of day call back list for completed procedures*/ SET @AlwaysCurrentDay = 'Yes'; -- Set this to 'Yes' to always run for "today", change to 'No' to run for the specified date range SET @FromDate='2020-01-01', @ToDate='2020-01-01'; SET @Procedures=''; -- Comma delimited list of procedure code...
by joes
Wed Jun 03, 2020 9:16 am
Forum: Main Forum
Topic: After care calls / evening call list for Doctor
Replies: 2
Views: 750

Re: After care calls / evening call list for Doctor

Hello vonore, We do have a query on our website that you can run to generate a list for evening calls. If you run it as is, you will get a list of all patients that have had procedures completed today, their phone numbers, and a list of the procedure codes that were completed for each patient. The q...
by joes
Wed Jun 03, 2020 8:16 am
Forum: Developers
Topic: Hook event for - FormClaimPayEdit Load_end
Replies: 8
Views: 1591

Re: Hook event for - FormClaimPayEdit Load_end

This hook is now available in version 20.2.14.
by joes
Tue Jun 02, 2020 9:08 am
Forum: Main Forum
Topic: How to use a thermal printer for Patient Portal Credentials
Replies: 2
Views: 865

Re: How to use a thermal printer for Patient Portal Credentials

Hello Scott, There are a couple of alternatives that can also reduce paper waste and limit contact with documents that you exchange with your patients. One is setting up automated patient portal invitations that are sent via email. Another option is adding a Patient Portal credentials field to a doc...
by joes
Mon Jun 01, 2020 10:05 am
Forum: Main Forum
Topic: Billing
Replies: 4
Views: 1624

Re: Billing

oraldoc, My apologies, it sounds like I responded with a lot of information that you are already aware of. I like to include those details for others who find this forum that may not be familiar with the billing feature or feature request system. It also sounds like you have already submitted a feat...
by joes
Mon Jun 01, 2020 8:48 am
Forum: Main Forum
Topic: Account due in Appt. view
Replies: 2
Views: 862

Re: Account due in Appt. view

This is not currently one of the available rows that can be added to an appointment view, but a feature request has been submitted to us for what you described. If you would like to vote for this feature request, you can find it by clicking the help menu in Open Dental and then clicking 'Request Fea...
by joes
Mon Jun 01, 2020 8:25 am
Forum: Main Forum
Topic: Restoring data issues
Replies: 2
Views: 807

Re: Restoring data issues

If you right click the Open Dental icon on your desktop and click 'Run as administrator', you should be able to perform the restore without having to stop and start the MySQL service.
by joes
Mon May 11, 2020 8:59 am
Forum: Developers
Topic: Enable send text button
Replies: 1
Views: 586

Re: Enable send text button

Hello, awadh. Buttons and menu items that send text messages are enabled or disabled based on the result of the SmsPhones.IsIntegratedTextingEnabled() method. This method has a hook named "SmsPhones.IsIntegratedTextingEnabled_start" that returns a bool. Implementing a plugin for that hook that can r...
by joes
Fri May 08, 2020 1:24 pm
Forum: Developers
Topic: Unknown column 'cp.payplannum' in 'field list'
Replies: 2
Views: 993

Re: Unknown column 'cp.payplannum' in 'field list'

Hello, Dr. Halls. The PayPlanNum column was added to the claimproc table in version 14.3.1, so I would expect that error when your query is run against the database of the office that is using version 13, but if you also get this error for a database beyond version 14.3.1 I would suspect that the da...
by joes
Thu May 07, 2020 3:50 pm
Forum: Main Forum
Topic: Edit Treatment Plan HELP
Replies: 2
Views: 1603

Re: Edit Treatment Plan HELP

Hello, speeples. The Estimate Note field cannot be edited. Automated notes appear in that field when the procedure's estimate is being affected by certain insurance conditions. The note may say "Over annual max", "Exclusions", or "Limitations" if any of these are affecting the procedure's estimate. ...
by joes
Thu May 07, 2020 9:24 am
Forum: Main Forum
Topic: Billing
Replies: 4
Views: 1624

Re: Billing

Hello, oraldoc. You can generate daily batches of statements using the Billing feature on the Manage Module. The feature has several filters for limiting the list of patients for which statements will be generated. Further details about the Billing feature can be found in our manual at https://www.o...
by joes
Mon May 04, 2020 9:50 am
Forum: Developers
Topic: SheetFiller hook request
Replies: 1
Views: 1250

Re: SheetFiller hook request

Hello, M. This hook will be implemented in version 20.1.20 when it is released.
by joes
Wed Apr 29, 2020 8:29 am
Forum: Main Forum
Topic: Unhandled exception error
Replies: 1
Views: 1314

Re: Unhandled exception error

Hello drpeteryee. This error indicates that the procedurelog table of your database is most likely corrupted and will need to be repaired. Our manual page, https://www.opendental.com/manual/corruption.html, outlines some steps that you can take to resolve this issue.
by joes
Thu Apr 23, 2020 9:53 am
Forum: Developers
Topic: 3D scan STL file support
Replies: 1
Views: 846

Re: 3D scan STL file support

Hello mukesh. To launch the scanner exe, you could create a custom bridge: https://opendental.com/manual/bridgecustom.html . Open Dental's Images Module is not capable of displaying or editing 3D STL images. For that kind of advanced integration, you would have to develop a plugin: https://opendenta...
by joes
Wed Apr 22, 2020 8:54 am
Forum: Main Forum
Topic: Error: The expected version information was not found in this file: ...\Manifest.txt
Replies: 3
Views: 1778

Re: Error: The expected version information was not found in this file: ...\Manifest.txt

Hello Awadh. Upgrading from the trial version to the full version of Open Dental requires a registration key. To obtain a registration key you must sign up for support with Open Dental. The cost of support varies, depending on where you are located. You can find more information about fees for suppo...
by joes
Tue Apr 21, 2020 10:44 am
Forum: Developers
Topic: Hook request
Replies: 3
Views: 1186

Re: Hook request

The hook will be available in version 20.1.14 upon its release.
by joes
Thu Apr 16, 2020 9:49 am
Forum: Developers
Topic: Errors on source code
Replies: 2
Views: 1111

Re: Errors on source code

Hello Wainaina. Any files that have 'Shared Projects Subversion' in their file path belong to projects that Open Dental does not make publicly available, but they are not essential to building and running the base program. If these projects are unloaded, you should be able to build and run Open Dent...
by joes
Fri Apr 10, 2020 1:47 pm
Forum: Developers
Topic: LaunchToolbarButton being called multiple times
Replies: 5
Views: 1628

Re: LaunchToolbarButton being called multiple times

Our engineer who typically answers questions of this kind is out today. I'll make sure that he is aware of your post. I hope to have a response for you on Monday.
by joes
Wed Apr 08, 2020 3:45 pm
Forum: Main Forum
Topic: Windows 10 as server
Replies: 2
Views: 1880

Re: Windows 10 as server

Hi John. It mostly depends on how many work stations will be accessing the server at the same time and what hardware the server has. A Windows 10 server can be sufficient for 1 to 10 work stations. Our website has more details about server requirements at the following link: https://www.opendental.c...
by joes
Thu Mar 26, 2020 9:52 am
Forum: Plug-ins
Topic: HELP: MASS SENDING EMAIL/SMS FOR COVID19 OUTBREAK
Replies: 2
Views: 1546

Re: HELP: MASS SENDING EMAIL/SMS FOR COVID19 OUTBREAK

We don't currently have a feature in Open Dental for sending mass emails, You can vote on feature request #728 if you would like us to develop a feature for this. See our manual page, https://www.opendental.com/manual/featurerequests.html , for more details on how feature requests work. If you use M...