Open Dental Forum

Recently upgraded to latest stable version 14.3.23 Program locks up when running Payment Plans report. It worked fine in version 14.2.26. Noticed that there is a "Hide completed payment plans" checkbox on the report now, which is an awesome feature, but it looks like something in that code killed the report. We have a lot of payment plans, probably 15 pages worth or so. Have tried doing all the database maintenance updates, made sure I opened OD on the server using run as Admin, it still just spins and locks up all other workstations until it's manually shut down. Have tried with the checkbox both checked and unchecked. Have logged off all workstations while running the report on the server. Have hard-booted the server and tried again. No luck

Could you give us a call at tech support? I would like one of our techs to discuss this with you. (503)363-5432
In the meantime, I'll let the engineering team know about your problem.

This bug was fixed in version 14.3.24. It can be seen on the bugs page (http://opendentalsoft.com:1942/ODBugTra ... sions.aspx) as "Enhanced payment plans report execution time on large databases." That version should be released soon.