Open Dental Forum

"Opendental.preference doesn't exist" error is on my screen after trying to backup my data on a laptop at home. What do I need to do? Thanks. Dr Schoemann

I haven't seen that one before. I'm sure the support crew at OD would be happy to help. I'd give them a call on that one. They are the best in the business at customer support.

That's not good. Could be a lot of things so calling support will be the quickest way to get up and running.

My best guess off the top of my head is that the restore made has an extra folder in the way. E.g.

C:\mysql\opendental\opendental\preference.*

When it HAS to be something like...

C:\mysql\opendental\preference.*

Thanks Jason. It worked. Dr. Schoemann