Opendental.preference doesn't exist

[ptddsdo]

"Opendental.preference doesn't exist" error is on my screen after trying to backup my data on a laptop at home. What do I need to do? Thanks. Dr Schoemann

[KevinRossen]

I haven't seen that one before. I'm sure the support crew at OD would be happy to help. I'd give them a call on that one. They are the best in the business at customer support.

[jsalmon]

That's not good. Could be a lot of things so calling support will be the quickest way to get up and running.

[jsalmon]

My best guess off the top of my head is that the restore made has an extra folder in the way. E.g.

C:\mysql\opendental\opendental\preference.*

When it HAS to be something like...

C:\mysql\opendental\preference.*

[ptddsdo]

Thanks Jason. It worked. Dr. Schoemann