Some eConnectors may be unavailable

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SLeon
Posts: 557
Joined: Mon Mar 01, 2021 10:00 am

Some eConnectors may be unavailable

Post by SLeon » Wed Apr 10, 2024 9:44 am

We are aware of an issue impacting some customer's eConnectors. Applications utilizing the Local and Service API should not be impacted. I will update this thread once the issue is resolved. Also see announcement on our main page https://www.opendental.com/index.html.

SLeon
Posts: 557
Joined: Mon Mar 01, 2021 10:00 am

Re: Some eConnectors may be unavailable

Post by SLeon » Wed Apr 10, 2024 12:02 pm

All eConnectors should be functioning properly at this time.

joergzastrau
Posts: 39
Joined: Sun Feb 27, 2022 2:53 am

Re: Some eConnectors may be unavailable

Post by joergzastrau » Mon Aug 05, 2024 2:27 pm

Hi,

We observed slow responses using eClipboard during the last few months (dedicated tablet computer). Today, we falled back to paperwork because the response time dropped to minutes rather than seconds. We're located in Germany (what might contribute to the problem).

With best regards

Joerg

SLeon
Posts: 557
Joined: Mon Mar 01, 2021 10:00 am

Re: Some eConnectors may be unavailable

Post by SLeon » Mon Aug 12, 2024 10:49 am

If you are experiencing issues with eClipboard, I recommend having the dental office call support.

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