How to download Medical history PDF file

[beacondental]

Hi Team,

How can I download the sheet document into a PDF document? While trying to use the DownloadSftp I am getting this error,

"Unable to save file. Connecting to ###.###.###.### has failed with user: ********\r\nNo connection could be made because the target machine actively refused it"

Please suggest me a solution.

[SLeon]

Good morning,

I edited the sensitive information out of your post.

I would first check the permission settings of the the dental office machine where the AtoZ folder is located. The user you are trying to connect with may not have permissions to that directory.

[beacondental]

Good Morning,

I checked it with my IT team and they told me that the user I am using has full permissions for the AtoZ folder in the dental office machine, still, I am getting the same error.

Please help.

[SLeon]

Good morning,

There may be firewall or other network settings preventing you from connecting. Once you make sure your Sftp site is running, try to connect from the server to the Sftp site directly with another file transfer application (e.g. PuTTY, Filezilla, etc.).

[beacondental]

Hi Team,

I tried to make a connection using PuTTY & also using FileZilla, but I am getting a network error saying "Network error: Connection refused"

What should be the problem here? Please help.

[SLeon]

Good morning,

It sounds as though your network configuration and setting are blocking all SFTP (Port 22) traffic, not just from Open Dental. You should contact your IT administrator to sort this out.