Crash - Image Module - Consitently Repeatable

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dwkrueger
Posts: 47
Joined: Tue Jun 26, 2007 1:43 pm
Location: Indiana

Crash - Image Module - Consitently Repeatable

Post by dwkrueger » Mon Feb 24, 2014 10:28 am

I have discovered a consistent 'crash' and unhandled exception when the image module reactivates. I have not looked at the code but It seems to happen enough for me to report it here to hope it get fixed. I did not see any forum posts on this matter.

Here are the steps I take to reproduce the crash.
select Patient-> [some patient1]
Select module images
Double click to open image (starts associated external program)
Reviewed and closed program (ie closed adobe acrobat reader)
Clicked on chart module
opened new patient [somepatient2]
clicked on images module

error occurs (Unhandled Exeption) :shock:

Our Images are are a networked and lettered drive. Drive access and rights is not the issue.

Here is the code/stack trace (okay I know it's not a real stack trace but you'all have seen this before)

Sincerely,
Dr. Krueger

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
at System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)
at System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)
at System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)
at System.Windows.Forms.AxHost.CreateInstance()
at System.Windows.Forms.AxHost.GetOcxCreate()

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jsalmon
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Re: Crash - Image Module - Consitently Repeatable

Post by jsalmon » Mon Feb 24, 2014 10:36 am

What version of OD are you currently at?
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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dwkrueger
Posts: 47
Joined: Tue Jun 26, 2007 1:43 pm
Location: Indiana

Re: Crash - Image Module - Consitently Repeatable

Post by dwkrueger » Mon Feb 24, 2014 2:33 pm

13.2.17.0

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Arna
Posts: 444
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Re: Crash - Image Module - Consitently Repeatable

Post by Arna » Mon Feb 24, 2014 3:04 pm

Can you try updating to the latest stable version of 13.2?
Let us know how that goes for you.
Entropy isn't what it used to be...

Arna Meyer

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dwkrueger
Posts: 47
Joined: Tue Jun 26, 2007 1:43 pm
Location: Indiana

Re: Crash - Image Module - Consitently Repeatable

Post by dwkrueger » Wed Mar 12, 2014 2:25 pm

Updated to 13.2.30.0 seems to work fine. Small similar annoyance now when I click on an image item sometimes it does not show up in the viewer. Images consistently have no problem ie jpeg's show up fine but associated file types (primarily .pdf's) don't natively display consistently in the Image area of opendental (ie the area to the right of the folders and image names) However, double click on the file associates with the correct windows program and starts the appropriate file so that I can view the file. Ie .pdf starts Adobe Reader, .docx starts MS Word etc. But now its an annoyance and not a critical bug.

Sincerely,
Dan Krueger

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