(Betav19) Appt Book View Flashes Blank then Shows the Appts

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drtech
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(Betav19) Appt Book View Flashes Blank then Shows the Appts

Post by drtech » Mon Jul 15, 2019 9:41 am

Upgraded to Beta 19.2.6. last Friday.

When we change days on the appt book, we get a slight half second of blank screen, then the appointments show up. Not a huge deal, but it is rather annoying. Any idea why this is happening now after it never did that in the past? Did you change how the appts are loaded or does it have to do with the addition of the Pt Dashboard? (seems to do it no matter if the pt dashboard is active or not)
Last edited by drtech on Mon Jul 15, 2019 1:18 pm, edited 1 time in total.
David Fuchs
Dentist - Springfield, MO
Smile Dental http://www.887-smile.com

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cmcgehee
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Re: (Betav19) Appt Book View Flashes Blank then Shows the Ap

Post by cmcgehee » Mon Jul 15, 2019 10:43 am

I don't think we changed anything major in the Appointment module in 19.2. We're on the same version here at OD HQ and the Appointment module is snappy. Just out of curiosity, what is the result of this query for you?

Code: Select all

select * from preference where prefname like 'ApptModuleUses2019Overhaul'
Chris McGehee
Open Dental Software
http://www.opendental.com

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drtech
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Re: (Betav19) Appt Book View Flashes Blank then Shows the Ap

Post by drtech » Mon Jul 15, 2019 1:14 pm

result is 0....i am guessing I should try it by switching it to 1?

we upgraded directly from 18.2 or 18.3 I think it was...
David Fuchs
Dentist - Springfield, MO
Smile Dental http://www.887-smile.com

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cmcgehee
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Location: Salem, Oregon

Re: (Betav19) Appt Book View Flashes Blank then Shows the Ap

Post by cmcgehee » Mon Jul 15, 2019 2:33 pm

You should keep it at 0. We're not ready to switch it to 1 yet.

If this happens with other customers on 19.2, we'll collect their database and see if we can pinpoint where the slowness is coming from.
Chris McGehee
Open Dental Software
http://www.opendental.com

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