Billing Prov NPI must be a 10 digital number error

[tdong]

Hi

I am trying to setup iTran for a friend and get this error. Is this error related to regional settin g?

error message

Cannot send claim until missing data is fixed
Billing Prov NPI must be a 10 digital number with an optional prefix of 80840, Treating Prov NPI must be a 10 digit number with an optional prefix of 80840, Carrier Zip, Patient Zip

Thanks

[jsalmon]

No, it means that the clearinghouse is set to an electronic X12 format instead of the Canadian format. Just change the "Format" drop down for the corresponding clearinghouse.
http://www.opendental.com/manual/cleari ... inics.html

[tdong]

Thanks Jason

The format is Canadian. I have click Dental default and the problem went away

[josephgmaa]

I'm running into this error with the compiled code when testing eligibility. Why does changing the format affect whether the NPI value is used? I tried changing the format to x12 for 5010 and 4010, creating a new provider and hiding the old one, changing the number of values in the NPI box, but that didn't work.

[jsalmon]

Cause certain formats require certain things. Not all formats have the same requirements.