OD startup error

For complex topics that regular users would not be interested in. For power users and database administrators.
Post Reply
teethdood
Posts: 259
Joined: Sun Jul 29, 2007 12:39 am
Location: Visalia, CA
Contact:

OD startup error

Post by teethdood » Thu Jul 28, 2011 4:18 pm

Every compiled version beyond 7.5 has given me this error on start up, and the program would just quit, not even letting me go into the Choose Database screen (see error below). It looks like it has something to do with the tooth chart.
OS: windows server 2008 R2.
When I copy over the newly compiled execs to overwrite whatever is in the good execs (v7.5) some files in there allowed me to go past the Choose Database screen, but then I got hit with the Systems Diagnostic Trace issue, which I haven't been able to figure out.
Jordan and team, do you have any pointers? Thanks


Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: opendental.exe
Problem Signature 02: 11.0.8.0
Problem Signature 03: 4e3211d5
Problem Signature 04: SparksToothChart
Problem Signature 05: 4.7.1.0
Problem Signature 06: 4e3211ae
Problem Signature 07: 81
Problem Signature 08: 1e
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7600.2.0.0.274.10
Locale ID: 1033
Philip H. Doan, DDS
http://www.kaweahdental.com/

User avatar
jordansparks
Site Admin
Posts: 5391
Joined: Sun Jun 17, 2007 3:59 pm
Location: Salem, Oregon
Contact:

Re: OD startup error

Post by jordansparks » Fri Aug 05, 2011 4:08 pm

You mean you compiled it, right? You have to make sure that every project gets compiled. You then have to copy all the dlls from each project into the program folder where you will run it. It looks like you simply have the wrong version of the SparksToothChart.dll.
Jordan Sparks, DMD
http://www.opendental.com

teethdood
Posts: 259
Joined: Sun Jul 29, 2007 12:39 am
Location: Visalia, CA
Contact:

Re: OD startup error

Post by teethdood » Mon Aug 15, 2011 11:27 am

I have traced the startup error to the following missing files:

Microsoft.DirectX.Direct3D.dll
Microsoft.DirectX.Direct3DX.dll
Microsoft.DirectX.dll

After copying those 3 files from v7.5, the startup error is gone. However, the DiagnosticTrace error pops up. I've turned off all Trace as you suggested to no avail. So now I'm suspecting those 3 files above are causing the DiagnosticTrace error as well, possibly because they are an older copy?
Philip H. Doan, DDS
http://www.kaweahdental.com/

User avatar
jordansparks
Site Admin
Posts: 5391
Joined: Sun Jun 17, 2007 3:59 pm
Location: Salem, Oregon
Contact:

Re: OD startup error

Post by jordansparks » Mon Aug 15, 2011 11:54 am

Can you please clearly state whether you are compiling it or not? If so, are you aware of the Required dlls folder in the source code? A very basic part of installation is to copy all those dlls into your application folder. So I'm confused why you would have been missing those three dlls. Aren't you already copying them from the Required dlls folder?
Jordan Sparks, DMD
http://www.opendental.com

teethdood
Posts: 259
Joined: Sun Jul 29, 2007 12:39 am
Location: Visalia, CA
Contact:

Re: OD startup error

Post by teethdood » Mon Aug 15, 2011 12:01 pm

Sorry, yes I am compiling. At one point I did include those required dlls in the main app dir (been a long time, so I forgot). I guess those dlls have since changed. Let me try that out. Thanks
Philip H. Doan, DDS
http://www.kaweahdental.com/

User avatar
jordansparks
Site Admin
Posts: 5391
Joined: Sun Jun 17, 2007 3:59 pm
Location: Salem, Oregon
Contact:

Re: OD startup error

Post by jordansparks » Mon Aug 15, 2011 12:05 pm

Yes, they change constantly.
Jordan Sparks, DMD
http://www.opendental.com

alhalwachi
Posts: 74
Joined: Fri Apr 02, 2010 2:26 pm

Re: OD startup error

Post by alhalwachi » Sun Aug 21, 2011 1:32 pm

Installing .Net framework v3.5 or 4 will most probably solve the trace error on start up, try it!

Post Reply