Insurance check entry problem

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Joined: Wed Jun 20, 2007 8:44 am
Location: Springfield, MO

Insurance check entry problem

Post by drtech » Fri Feb 03, 2023 5:54 am

Upgraded from 20.2 to 22.3.44 the other day and now we have a problem entering some insurance payments. In the by procedure payment entry, we enter the paid amount and the write off and the pt portion is not calculating properly and it gives us an error that the payment and write-off exceed the fee, but they don't exceed it and there are no other payments or claims on these procedures. Ran DB maint, didn't fix it. Tried to delete the claim and make a new one, didn't help.

Text of Error:
Remaining amount is negative for the following procedures:
******ADACODE*** Fee: 221.00 Credits: 273.70 Remaining: (52.70)
Not allowed to continue.

The credits are not 273.70 however, so not sure where it is getting this $ amt.
David Fuchs
Dentist - Springfield, MO
Smile Dental

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