When we are filling out our exam form, we always print it when we finish, which both prints the form and saves and exits the form. However, occasionally we realize that we forgot to enter something on the form after we have clicked print but before we OK the print job (on this popup):
When we click 'Cancel', it returns to the form in the foreground, as it should. However, any changes we make do not save--whether we hit 'Print', as we would normally, or whether we hit 'OK' from the form itself.
That is, if we type into a field, then click print, then cancel, then type some more, then actually print it, the only text that will print on the actual print job and show up on the form if we open it again is the text typed before cancelling the first print job. Similarly, if we do the same thing but instead of actually printing we 'OK' out of the form, the text typed after the cancelled print job is no longer present when we open the form again.
The only potential cause of this issue that I can think of (other than it being a bug) is that these forms are not exam sheets, they are forms. For various other reasons we are not using exam sheets for this purpose.
If anyone has also experienced this problem, we would appreciate the solution; otherwise we would like to know whether this is an issue on our end or with open dental itself.
Thanks in advance for your help.
Exam Sheets Stop Saving Input After Cancelling Print
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- Posts: 5
- Joined: Wed Jul 27, 2016 7:13 am
Re: Exam Sheets Stop Saving Input After Cancelling Print
We'll look into duplicating it on our end with the steps you've provided. In the meantime, what version of Open Dental are you currently using?
To find your exact version, go to Help > Update
http://www.opendental.com/manual/update.html
To find your exact version, go to Help > Update
http://www.opendental.com/manual/update.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.
Jason Salmon
Open Dental Software
http://www.opendental.com
Jason Salmon
Open Dental Software
http://www.opendental.com
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- Posts: 5
- Joined: Wed Jul 27, 2016 7:13 am
Re: Exam Sheets Stop Saving Input After Cancelling Print
Thanks for getting back so fast. We're using version 16.2.29.0
Re: Exam Sheets Stop Saving Input After Cancelling Print
Bug verified and added to our bug tracker as "Sheets, field content is missing when printing sometimes."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
The best thing about a boolean is even if you are wrong, you are only off by a bit.
Jason Salmon
Open Dental Software
http://www.opendental.com
Jason Salmon
Open Dental Software
http://www.opendental.com
Re: Exam Sheets Stop Saving Input After Cancelling Print
The bug has been fixed and will be released with v16.2.37.
The best thing about a boolean is even if you are wrong, you are only off by a bit.
Jason Salmon
Open Dental Software
http://www.opendental.com
Jason Salmon
Open Dental Software
http://www.opendental.com