recall and confirmation postcards go into Comlog

[spolevoy]

With the latest update, we're seeing multiple entries in the commlog of confirmation and recall postcards.
Not sure how it's all happening, or why there should be 6 entries for one postcard.
Where is the setting for that?

[JoeMontano]

Greetings,
What version of OD are you curently on?

[spolevoy]

15.4

[jsalmon]

15.4

Your build ([major].[minor].[build] E.g. 15.4.15) is an important part of the version info for complaints because it might be a bug that has already been fixed and we need to know if you are above or below a specific build or not. You can find your exact version by going to Help > Update:
http://www.opendental.com/manual/update.html
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Postcards should not be posting multiple commlogs. However, there was a similar bug with automated recall reminders that was creating duplicate commlogs. Maybe you are using that feature which is duplicating the commlog entries and you just need to update?