EOB View from insurance check screen

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islanddoc808
Posts: 6
Joined: Sun Apr 08, 2012 9:28 pm

EOB View from insurance check screen

Post by islanddoc808 » Thu Jun 06, 2013 8:16 am

We always scan EOB's and link them to checks by clicking "view" on the check entry screen, then "import". Now we can't retrieve any of them when we go back to the "view" button. We get an error message "file not found". Anyone know where these files are stored or have any insight into why this is broken? I've already tried database maintenance and rebooting the software and rebooting the pc.

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jsalmon
Posts: 1562
Joined: Tue Nov 30, 2010 12:33 pm
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Re: EOB View from insurance check screen

Post by jsalmon » Thu Jun 06, 2013 9:19 am

EOB files are stored in your A to Z Images folder. Sounds like someone changed the path to an incorrect OpenDentImages folder or forgot to copy the old folder location to the new folder location if you migrated servers.
http://opendental.com/manual/paths.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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