some patients can not be searched by last name.

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jinally
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Joined: Tue Mar 31, 2009 7:04 am

some patients can not be searched by last name.

Post by jinally » Tue Mar 31, 2009 7:20 am

Some patients can not be searched by last name. By entering first name, I was able to find them... but there are some pts that I can not locate either way even though they surely do exist in the database. How can I handle this issue?

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Debbie OD Support
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Location: Salem, OR
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Re: some patients can not be searched by last name.

Post by Debbie OD Support » Tue Mar 31, 2009 7:53 am

Do you accidently have a space before the beginning of the last name? I believe that is the only way you would be having trouble with it.
Debbie
Open Dental Support
971-239-1150
service@opendent.com

fishdrzig
Posts: 433
Joined: Tue Oct 07, 2008 12:46 pm

Re: some patients can not be searched by last name.

Post by fishdrzig » Tue Mar 31, 2009 10:22 am

It may be that the patients were labeled as archived. So they won't show unless you check the box that says show archived.

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jordansparks
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Re: some patients can not be searched by last name.

Post by jordansparks » Tue Mar 31, 2009 12:27 pm

Looks like this issue is being covered in another thread.
Jordan Sparks, DMD
http://www.opendental.com

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