Update taking a long time (getting longer)

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Tom Zaccaria
Posts: 284
Joined: Mon Feb 25, 2008 4:09 am

Update taking a long time (getting longer)

Post by Tom Zaccaria » Wed Oct 09, 2019 4:39 am

Seems it is taking longer and longer to update versions of OpenDental. Then I found this:

"Usually Open Dental will automatically backup the database during an update as a preventive measure. Large enterprise organizations that update often and have a comprehensive backup strategy can contact Open Dental technical support to disable this process."

I do backup religiously on a daily basis. Plus, I can backup while we are working. I can't update versions while we are actively working. It shuts things down until the update is completely finished. Anyone out there know how to disable the backup process during updating or do I have to call in?

Thanks,
drtmz

PatrickC
Posts: 44
Joined: Thu Jun 06, 2019 11:37 am

Re: Update taking a long time (getting longer)

Post by PatrickC » Tue Oct 22, 2019 9:27 am

Hi Tom,

This is a call in situation, and reserved for those who have their backup situation well in hand.
Patrick Carlson
Open Dental Software
http://www.opendental.com

nathansparks
Posts: 166
Joined: Mon Aug 04, 2008 12:39 pm

Re: Update taking a long time (getting longer)

Post by nathansparks » Wed Oct 23, 2019 9:34 am

Updates are not taking longer than they did before in general, but only because as you suggest, your database is larger. The reason we have you call in is to prevent people from doing this who maybe should not.

Tom Zaccaria
Posts: 284
Joined: Mon Feb 25, 2008 4:09 am

Re: Update taking a long time (getting longer)

Post by Tom Zaccaria » Wed Oct 23, 2019 10:46 am

I do understand it is the backup that is the problem. I will call in next time we update.
Thanks for the reply

drtmz

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