Appointment List - Recall Section

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mfdental
Posts: 45
Joined: Fri Feb 10, 2012 2:32 pm

Appointment List - Recall Section

Post by mfdental » Tue Jun 12, 2012 5:53 am

Hey guys, I was wondering if this is a bug:
I pulled up a list of pending recall patients. On one of them, I changed the status to "Patient will call us".
Now when I bring up the list again, that patient is removed from the recall list... this is not good since if they dont call us in a few months, I want my staff to call them back or send a postcard.
So I went to the family module, and changed the status back to "None"
However, the patient still does not show up at the recall list...

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jordansparks
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Posts: 5746
Joined: Sun Jun 17, 2007 3:59 pm
Location: Salem, Oregon
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Re: Appointment List - Recall Section

Post by jordansparks » Tue Jun 12, 2012 8:51 am

No, it's not a bug. See
http://www.opendental.com/manual/recalllist.html
Reasons why a patient might not show on the list.
Sounds like reason #2 to me. Delete the commlog entry.
Jordan Sparks, DMD
http://www.opendental.com

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