Open Dental

1) In the progress notes in the charts, it can be really really difficult to find things, as there seems to be no way that things are organised. You must not be using the Show tab to your full advantage: http://opendental.com/manual/showtabchart.html a) is there a way in which we can sort by each c...

I would highly recommend reading the page in our manual regarding entering EOBs. I feel it is detailed enough to help you track your EOBs. If it is not adequate, please let us know where it could use more information.
http://opendental.com/manual/claimpayment.html

I'd recommend downloading the trial and playing around with Open Dental and see how you like the feel of it. If that's too much of a "sandbox" and you want to get a feel for what your data would be like within Open Dental, give us a call and we can get what we call a "test/trial conversion" to you.

Without the subtotals you would group by patient and then by carrier. The subtotals are more complicated and would be a query request unless someone on here does it for you.

By the looks of it, it's already summing the insurance payments for you. You should group by carrier.CarrierName instead of claimproc.ClaimNum.

I don't think this is possible. With that said, I can give as much information to help the powers that be on the forum to try and help you find some sort of hack. Every patient has their own unique folder. Therefore, when you take a patient's picture, you / the camera would have to "automatically" k...

OpenDental > Forms Reports > FormRpPaySheet.cs > butOK_Click.
Make sure you check the query examples page. Someone may have already asked for that and will save you time.
http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

It has to do with the provider's appointment colors that is assigned to the appointment.
http://opendental.com/manual/providers.html

Note that sometimes ops are assigned to Hygienists. You might need to check their colors as well.

The signature in the procedure edit window should only invalidate when the note changes / was changed from outside the proc edit window. Other than the obvious, clicking Clear Sig or resigning, there isn't anything else that will invalidate the signature. My guess is that the note is getting manipul...

We post our entire database schema if that's what you're asking for.
http://www.opendental.com/manual/progra ... urces.html

Absolutely. If there's no special deductible required for a category or a specific procedure, don't add it to Open Dental. Insurance is already complicated enough. If in fact the insurance requires this unique deductible and you think Open Dental is sending the claims incorrectly, we'll need clearin...

It's a database problem. Might just be a bad backup. You could try to run database maintenance tool called Optimize and then after that click the fix button to actually run DBM. Otherwise discard that backup as corrupt and get a new one. If the problem happens on your live db, give us a call and we'...

It's been a very long time since I've done plugins so I don't remember quite what you have access to but if I wanted to dynamically add to Setup I would do the following: menuItemSettings.MenuItems.Add("Click Me",new System.EventHandler(this.menuItemClickMe_OnClick)); My guess is that you would do t...

I'll agree with my fellow programmer that this is a feature request. The treatment plan shows insurance estimates (as well as deductibles) as if you were to submit the entire treatment plan to insurance at once. You're basically asking the treatment plan to guess at how many claims will be sent. As ...

When using the Code box, I think it will allow tabs.

Code: Select all

if(tabs) {
	string tab="Tabs all[	]over the place!";
}

Open Dental is used by users all over the world. You're more than welcome to use OD in Romania and there are no legal constraints that I'm aware of. I'm sure there are plenty of differences between European and other practices in any other country in the world. Especially in the eyes of claims and d...

Use the local path override for the computers with whatever drive letter you do not want to be the standard installation drive. That way, the standard install / launch path for TW can be your C: and then just go to each computer that has it installed to the D: drive and put that path in the local pa...

The data path is a global setting. I recommend it being a Universal/Uniform Naming Convention (UNC) path that way there will never be a computer on the network that doesn't know where that path resides. Ex: \\SERVER\OpenDentImages Some people run into permission issues, are you having to type in cre...

If you're referring to medical history sheets, we just have users ...create new sheets and label them page 2, page 3 etc. http://www.opendental.com/manual/sheets.html If you're referring to the medical history section in the Medical window, you would have to customize the code. Most histories writte...

Elaborate on what medical stories are. I am not familiar with that term. If in doubt, link to one of our pages in our online manual.

FYI childrenschoice2013, questions like this belong in the Main Forum, not Advanced Topics.

I consider ID and number to be interchangeable. I'm curious on where this chart ID you are referring to is located within Open Dental. I'm assuming that was a user defined field somewhere in the program that you added. If not, let me know where it is in the program and I'll have the wording changed ...

The ENP2 bridge has been added as a feature request. Req #2950 for those of you who want to show support for the development of that bridge.

It sounds like ENP2 bridges differently than ENP1. In which case it should be added as a feature request so that other users can know about it, vote on it and pledge towards it in order to get it completed quicker.

http://opendental.com/manual/featurerequests.html

RDL reports are pretty old and before my time. I think you will have to edit the txt file to translate it.

If your chart numbers have values in them then you are most likely using the chart number for a program link. I would recommend using a custom patient field to hold the desired values.
http://opendental.com/manual/custompatientfields.html

And then they would be able to see that patient's current medical history which I thought was confidential information? That is unless you have a generic form that doesn't pre-load any information about the current patient.

In case anyone wants to see a screenshot of what the patient merge tool looks like:
http://opendental.com/manual/mergepatients.html

Not only can you copy and paste on sheets (see the editing section of the link below) but you can also duplicate entire sheets. That way you can simply remove or add things to the duplicated copy to make an entirely new sheet that is different, yet similar.

http://opendental.com/manual/sheets.html

I believe this will be a feature request.

http://opendental.com/manual/featurerequests.html

From your exception text I see that you are using the head. We are constantly working in the head and changing things around when adding new features to Open Dental. You most likely updated the repository and we added a preference that you now do not have in your database. Because you are using the ...

That or create a custom one and start using it instead. For codes that are heavily used this is not really a viable solution.

You can change the descriptions of customs procedure codes but not ones copyrighted by the ADA.

1. There is a Setup.exe in your AtoZImages folder. Run that on the computer at home.

2. External backups (3rd party programs) are fine and often encouraged. We just give another option of backing up because you can never have too many backups!

...OD should also allow us to automatically put notes in- ie rang pt, no answer, rang pt, do not call again, etc... I'm not sure about the automatic part but here at HQ, we use communication logs for everything. Every phone call that we have we write notes about it and track it that way. That sound...

Currently no option. A very popular feature request, #109.

You'll notice that the only thing versioned inside the OpenDental project's bin folder is the ConversionFiles folder which is required for nostalgic reasons.

Most of those files are automatically generated when you compile the solution. No need to version them. Also some might change ever so slightly and it would be rather annoying when they would show up red due to the minor change requesting to be committed.

I'd try and see if the Easy Notes Pro bridge would work. They may have changed how their bridge works for version 2. If that is the case then it will have to go through our feature request system.
http://opendental.com/manual/featurerequests.html

As you found out, Decimal database types have not been implemented. There hasn't been a need, doubles have been sufficient. Is there are particular reason you are wanting to use decimal instead of double in the database?

Yes, use the Age and HasIns from the list of Available Rows.
http://opendental.com/manual/appointmentviews.html

In that case what does StartTime/StopTime represent? To my understanding, some insurance companies pay doctors based on the amount of time it takes to complete the procedure. This is where they can record that information. All the StartTime/StopTime 's are 12:00AM 01/01/0001, meaning no entry. Corr...

Alright, screen shots are in the works. I'll post here as soon as we get them uploaded to our web site. As for eRx's for resellers, the steps to take are located at the very bottom of the Resellers page. http://opendental.com/manual/resellers.html

The "eRx module" is literally a web browser to a NewCrop portal if you will. We can add some screen shots to the web site of what it will look like. Or are you wanting a testing environment for other purposes?

I would recommend emailing Dr. Sparks directly about this. He is the only one that can give the approval for such a change: jsparks@free-dental.com

My advice is try to really understand what the different types of joins (inner, outter, etc). do and how they affect results. Once you've mastered the power of joining tables together the rest is relatively trivial. http://www.w3schools.com/ has a good generic SQL tutorial. Just be careful, sometime...

The message box I mentioned above will be available to correctly translate in version 13.1.35 and 12.4.69.

How do you deal with patients that have a problem or allergy that is not listed on your medical history form? When they are updating their medical history, this will not populate automatically on the update form, and the patient would have to enter it in again manually. This is not an issue with me...

There is a service that Patterson runs that interferes with MySQL and it needs to be stopped. I can't remember what the service is called because it's been a long time, but I'm pretty sure if you disable everything that EagleSoft runs in the background and restart the computer that the error will mo...

Those messages have to be hit in the program and then they will be automatically added to the list of available translations in the FormProviderSelect category. However, there is one message that needs to be changed because it contains variables. Text to be translated should never contain variables....

I forgot about that one... Which reminded me, you can always show the referral window from anywhere in Open Dental if you use the quick key combos:
Ctrl + Alt + R OR Ctrl + X

The Assignment of Benefits check box is subscriber specific, not plan specific. Every time you add an insurance plan to a patient (new subscriber) you must manipulate the assignment of benefits check box accordingly. You'll only need to change the check box when it is not supposed to be what you hav...

The Family Module patient information referral rows are the only way to access it that I'm aware of. You could make a feature request to add a button to the Chart Module or better yet, add it to the available ChartPatientInformation display fields. http://opendental.com/manual/displayfields.html htt...

INSURANCE PLANS DO NOT HAVE SPECIFIC PROVIDERS ASSOCIATED WITH THEM. I'M ASSUMING YOU ARE REFERRING TO THE DEFAULT PRACTICE PROVIDER, WHERE IN THE PROGRAM IS IT A PROBLEM FOR YOU THAT YOU NEED TO KEEP CHANGING THE DEFAULT PRACTICE PROVIDER?

EOB files are stored in your A to Z Images folder. Sounds like someone changed the path to an incorrect OpenDentImages folder or forgot to copy the old folder location to the new folder location if you migrated servers.
http://opendental.com/manual/paths.html

Yes and we implemented it in v13.1. http://opendental.com/manual/version13_1.html

Now that the actual fee schedule is in Open Dental, eCW should associate it with the patient when it sends the patient demographics over to Open Dental. You can verify that the fee schedule was sent over correctly by going to the Family module of the desired patient. If the fee schedule is correct i...

As of right now, only patient forms and medical history forms can import database information.
http://opendental.com/manual/patientformsimport.html

I think you're going to be interested in the "Fee Schedule Import" section of this page: http://opendental.com/manual/bridgeEClinicalWorks.html Once the fee schedule physically exists in Open Dental, I believe the message that comes from eCW into Open Dental contains which fee schedule to use and th...

I would recommend using the Sheets / Kiosk if you plan on scanning in the history forms in the end. That way you never have to scan anything in and it could obtain the same amount of information from the patient. Medical history forms can import medications, allergies, and problems. All other inform...

We mention what you'd have to do to get your own web forms up and running at the bottom of this page: http://opendental.com/manual/programmingresources.html
Making step by step instructions would be very time consuming and we are too busy with other things atm.

No, just v13.2 (the head).

The full version of Visual Studio will be able to compile those projects. Express cannot.

My only guess is that the patient no longer has insurance. That is the only logical way I could see the (unsent) text disappearing on you. And that would not show that procedure in the report because obviously you wouldn't want all completed procedure from patients without insurance to show up in th...

You're in luck, we just implemented this in the head very recently. Just have your image in the installation path of Open Dental saved as "Splash.jpg". Here is the code from FormSplash.cs: if(File.Exists(Directory.GetCurrentDirectory()+@"\Splash.jpg")) { BackgroundImage=new Bitmap(Directory.GetCurre...

Just sounds like you're using Visual Studio Express to me.

I agree it's a graphics card/driver issue. These steps in the "Troubleshooting sequence if DirectX is not working properly" section should be most helpful to you.
http://opendental.com/manual/graphics.html

Try the steps in the "Troubleshooting sequence if DirectX is not working properly" section on this page: http://opendental.com/manual/graphics.html

Press the Label Preview button instead of the Single Labels button.

We have some general steps to help user install MySQL on Linux. You probably want to install MySQL 5.5 instead of 5.0 like the instructions say. Also know that we do not give Linux support. We will tell you things in theory and you will need to make those things happen. MySQL Installation: Install f...

It's can be very difficult to convert data from that software depending on the version you are using. I strongly urge you to call our conversions department for more information on converting from Exact Dental. Email will often times get you a faster response.

I verified that Kodak Exact Dental and Exact Dental are the same thing. Henry Shein most likely bought them out. We are going to add a new entry for "Exact Dental" to alleviate some of the confusion but leave the "Kodak Exact Dental" just in case someone is still using it from back in the day when i...

Thank you for posting your resolution. We are currently discussing possible solutions for better ways to handle fonts for foreign users.

I only saw: "Kodak Exact Dental" in our conversion list online. http://opendentalsoft.com:1942/ConversionList/ConversionList.aspx If no one responds to you in a timely manner on this forum, you might want to give us a call or send the conversion team an email (conversions@opendental.com) and they wi...

Yes it is done for a purpose. It used to mess up the UAppoint synch function so we simply flag patients as deleted (status 4).

There is a chance, and putting votes towards Request #2123 will increase that chance. Note that even if the password is encrypted, launching Open Dental will log them in as the MySQL "root" user and they can run queries within there. That is why we typically just leave the password blank and have "M...

We use it vigorously at HQ. Mostly to have a central location for users to view procedural documentation ("How To's") and then for storing random information like all serial numbers for your computers in the office. The sky's the limit with what you want the wiki to be used for really.

The two places I would guess someone would print any custom form in Open Dental would be from using sheets, if it's a generic form, or claim forms, if it's related to things that are always submitted for insurance purposes. My guess is you'd want to create the FP17 form using sheets. It's far more f...

Run Open Dental as administrator. Open Dental needs read write permissions to a file on your computer and it sounds like it doesn't have the correct permissions to change the value. The file in particular is the FreeDentalConfig.xml located in your Open Dental installation path. Most commonly: C:\Pr...

I sent an email to my boss on the tenth asking if we change access modifiers for this purpose. Haven't gotten a reply back yet, I'll post once I get an answer.

I'm not a dentist so I'll leave that portion of the answer up to Dr. Liftig or someone else. For newer users who might not know where to change tooth procedure treatment areas: To associate procedures with tooth numbers, Lists > Procedure Codes > double click on the desired code > Change Treatment A...

I can't think of a quick way to achieve this off the top of my head other than running a query on the database. I did a search on the entire query example page that use the patientnote table and there were only 5, none of which searched the medical columns. I'd recommend calling in and making a quer...

Just verified with my boss that you should go through all of the Display Fields and put their column name translations in the "New Descript" section.

Rickliftig wrote:And similarly remind staff to update history, probings, etc.

Do these this need updated after X months after they are complete? Could you create a dummy procedures and recalls for things like this and just have it be part of the appointment?

Is there a way to automatically have OD do the following ? After the initial registration, on return visits, OD warns the patients when a form needs to be updated, and will automatically present a new fill out form. That way the staff doesn't have to review past forms and prepare new ones to be sig...

Our internal patient form does not have a home phone field. You can create your own patient form and use the HmPhone input field which will digest input from the patient into their home phone number. I guess you could add it as a feature request for us to add HmPhone to our example that we give out ...

Setup > Modules > Chart tab > Tooth Nomenclature > FDI Notation (International, 11-48)

Make sure your providers are actually "scheduled" to work. http://opendental.com/manual/schedule.html Double check which Search Behavior you are using: http://opendental.com/manual/modulesetup.html Also make sure you are using the Before and After times correctly because they act like an AND. Exampl...

I forgot to mention that those fixes do not include the translations for the FormRecallLIst.cs columns. Those are user defined and are slightly more complex and I need to talk with my boss before fixing them. For now, you can manually add the translations to the "New Descript" column in the Fields S...

Fixed and will be released with v13.1.29.
Note that some translations need to have Open Dental restarted before the changes will take affect. Ex: ContrAppt.cs grids.

The kiosk and web forms only support Patient Registration and Medical History sheets right now. It would be a feature request to enhance it to handle other types of sheets. I'm pretty sure you could cheat the system by creating your needed "HIPAA, Financial Agreement and Dental History" sheets as Pa...

I have a meeting to attend soon so this answer won't be as precise as I like to get but the key to Open Dental integrating with Trojan is that the insurance plans have their TrojanID's set. To initially set them, you should follow the steps at the top of this page: http://opendental.com/manual/troja...

Pruce Dental wrote:So does that mean that most regular users that are not getting the EHR payments won't see any further updates this year?

Not necessarily. Most of the enhancements required to be EHR certified will be passed onto the "regular" users.

We're working on EHR enhancements for v13.2 so it's heavily reliant on how quickly we get that done. With that said, it should be released before 2014.

Setup > Recall > set your Days Past to something ridiculous like 9000 (or just enough to encompass the recalls "Due Date") and that will default the date rang in the Recall List window to show EVERY recall procedure that has a due date within the range and no appointment in the future. I think that'...

Version 11.0.41:
http://opendental.com/TrialDownload-11-0-41.exe

Version 7.9.20:
http://opendental.com/TrialDownload-7-9-20.exe

Version 6.9.22:
http://opendental.com/TrialDownload-6-9-22.exe

I'll add this to our internal bugs list to look into.

Anything's doable. It would just require more work. I haven't looked at it very long but it would be something like:
WHERE DateLast BETWEEN @FROMDate AND @ToDate
OR DateLast BETWEEN @FROMDate2 AND @ToDate2... etc, etc for however many ranges you have.

That query is geared for one date range, not multiple date ranges. The variables at the top are not the thing that needs to change in your case but the query below. The quickest way to get around this is to save the query three different times in your favorites with the variables altered correctly f...

I don't fully understand the question. My biggest gap is knowing what "this way" means exactly. If you're referring to running as administrator, yes. You can set your Open Dental to always run as administrator so that you don't have to keep right clicking on it all the time. Just right click the ico...

Make sure to run Open Dental with the same user permissions that you installed MySQL with, most likely just need to right click the Open Dental icon on your desktop and hit Run As Administrator. Then Open Dental will have the correct permissions to stop a service that was installed as an administrat...

That is a very vague error and could be a number of things. Usually it's because the MySQL service didn't start which could be a result of a lot of things. If you don't feel like calling in and having support look at it, you can always try the steps in the "Database not Present" section: http://open...

spolevoy is most likely using the user query window: http://opendental.com/manual/queryoverview.html and copying query #633 from our query examples page: http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx and running it. Once the results are showing, you can export the results to a file so th...

It's actually due to gridMain translations on the columns saying Lan.g("FormChartView",[column title]) instead of Lan.g("FormApptsOther",[column title]). I have fixed this and it will be released with versions 12.4.61 and 13.1.25. Once you update to (or above) the versions mentioned, the rows in the...

Oh no, it's not the SQL that needs to be changed, it's the way Open Dental displays and prints the information. If you don't feel like exporting the results to manipulate them outside of Open Dental then I believe it needs to be entered as a feature request. I can't think of another way to accomplis...

This would be a good feature request and I'm surprised that no one has created one for it yet. I guess it's not that important and they all just do the work around which would be to Export the query results and print it using Excel, Open Office's Calc, etc.

I've heard of some users doing something similar and they used quick notes to achieve it. http://opendental.com/manual/quickpastenotes.html

I haven't spent enough time making reports to give you an alternate solution so I'll bail out and suggest creating a feature request and pledging an amount towards it. http://opendental.com/manual/featurerequests.html Our support techs often times remote connect directly to your computers in the off...

The best way to do reports in Open Dental is not even in the code but talking directly to the database using queries. So I would recommend brushing up on your SQL. Otherwise you could check out the Form Reports folder in the Open Dental project which is where most of our internal reports are kept. B...

Make sure you have a default web browser set on the computer. And make sure you click on the link from the wiki page itself. Clicking on a link in the search window (which gives a little preview on the right) will not work. We use the wiki at HQ for everything so calling in would be your best bet at...

To my knowledge, RDL was a thing of the past, like around 2008 if I remember last time I read in a log somewhere. I think it was an attempt to do what our sheets do now. What makes you ask?

When it only happens some of the time, its hard not to assume it's a network issue or something tying up the server's resources at that given moment in time like a backup program or antivirus software. It might even be that the DNS is having a hard time resolving the name and it takes some extra tim...

Open Dental automagically copies those files to the directory which Open Dental was installed to with our installer. Have you copied and pasted the Open Dental folder from the Program Files directory (or wherever you first installed it to) into a different location?

You could create your own feature request with this specific problem or you could tack onto feature request #1592 that is geared towards making everything in OD larger without lowering the resolution.

Do you have the Choose Database window suppressed on start up?

I apologize, I was going from memory (haven't played with views in a while) and you're right, you can't have unique time increments per appt view. I was thinking about the Rows Per Time Increment setting.
My resolution is 1920 x 1200.

I have a 28 inch monitor and I can see 7.5 total hours when my appointment view is set to 5 minute increments.
You might want to set up another appointment view and try 10 minute increments. Then you can flip between the two quickly with the F keys and look at appointments to come.

The short answer to both of these questions is that they both will be feature requests, the second being the more complex due to the amount of things the progress notes section displays and orders. For a more detailed look at how that section of the program is handled, I'd recommend looking at the s...

That's interesting. I haven't heard that before. I'll update the reference path in the project to point to the required dlls folder by default so that this won't happen for other people in the future.

Have you thought about using the appointment's Note section in the lower left of the appointment edit window or a Group Note in the chart module on the procedures instead of using a no fee code for the provider's notes? http://opendental.com/manual/aptedit.html http://opendental.com/manual/procgroup...

I did some quick digging around in the code and found that we don't send the sextant for Canadian e-claims or printed claims. We don't even send sextants for American printed claims. There might be something simple to do instead of trying to send the sextant and I'm just missing it... I'm going to b...

The text boxes got changed to rich text boxes and it looks like the \r is no longer present. Try matching for "\n+-+\n"

You beat me to the fix. I should have refreshed this thread before posting

Currently no. That would be considered a feature request. http://opendental.com/manual/featurerequests.html

We have it backup every 15 minutes and we do not use a dump. We just backup the 'open' database. There is a chance that a file could be in a malfunctioning state but so far I've never restored a backup that wasn't usable. You can set your backups to occur after hours so the chances of that occurring...

We use CrashPlan Pro here at HQ. It's been a life saver on several occasions.

You can probably just follow the steps on this page under the section labeled "Manual Restore". http://opendental.com/manual/backups.html
If that doesn't work, I might need to know what version you're coming from. Mainly to make sure it is a version older than the trial version.

That page does look pretty intimidating. It's basically a look "under the hood" so that advanced users can do all of their extreme makeovers and understand the limits of the sandbox. However, once you start using the wiki, you'll notice that all of this jargon happens automatically when you click th...

For other users who may want more detail to the answer... In the Treatment Plans list at the top, you can see that there is a default TP in addition to any saved TP's. The default TP will change. For instance, as procedures gets completed, they will no longer show on the default TP. So anytime you g...

There should be a "Global Update Fees" Update for all patients button in the Fee Tools window. http://opendental.com/manual/feescheduletools.html This doesn't manipulate the ins estimates though, just the fees. You might have to update your version of Open Dental depending on what version you are at.

Not that I'm aware of. I do know there was a feature request out there for submitting orders directly to the supplier via fax. Might add a comment to that and request email. Otherwise the workaround you are doing is the best way I can think of how to accomplish the goal.

It will need some minor tweaks like getting rid of the use of creating a temp table (has the possibility to harm replication) and the provider would be changed to use abbreviations as opposed to the provider PK. Not your average user will know what that is or how to get it. I'll definitely let the g...

You're the man!

Breaking up the results by day is the tricky part of that request. I doubt there's anything like this in our query examples page. It'd be worth a look. At the very least, try to find one that breaks results down by day. Then piecing the two queries together wouldn't be difficult. Otherwise, it sound...

If you don't see them on the planned appointment tracker: http://opendental.com/manual/appttracker.html
I'd look into the Treatment Finder Report: http://opendental.com/manual/reporttreatfinder.html

I hear lots of people wanting us to start hosting their data for them. As soon as I tell them that they can have their "cloud" but that it isn't going to be Open Dental hosting it for liability issues and so on and so forth they get really quite for a bit. Then they just fall back on the "Well you g...

There's an EHR query that might be of help to you. Its #625 on this page: http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

You can print off the results by using the User Query section of our program. http://opendental.com/manual/queryoverview.html

I'm not sure if that's what the person that wrote the query had in mind but I can tell you that your culprit is: INNER JOIN inssub ON pp.InsSubNum=inssub.InsSubNum To not restrict users that don't have insurance you probably have to change that from an inner join to a LEFT join. I haven't given much...

Our generic HL7 feature is very new and is still being documented. I don't believe it handles insurance data though. http://opendental.com/manual/hl7setup.html Why do you need to export HL7? What is your ultimate goal? I'm sure there are a plethora of other options to "export" data from Open Dental ...

I have seen it where a new error will come up from Dexis when Open Dental is running as an administrator on some computers. The error says something along the lines of "The database cannot be found" and it lists 5 or 6 other items that it cannot find. Each time I've seen this, I've referred the cust...

My guess is that you didn't uncheck the box that says "Launch the MySQL Instance Configuration Wizard" at the end of the MySQL installer. That wizard makes you create a MySQL root password by default. Running the grant tables like isomers suggested should do the trick or you can be extra sure by uni...

Typically running Open Dental as an administrator fixes this issue.

Run the Setup.exe in your OpenDentImages folder if it's at a higher version than the trial which is v12.4.41 OR update your version of Open Dental to the most recent stable or most recent of your build.

Apparently G5 is Dentrix 15 which we do convert from. However, you would need to get the "un-encrypted" database files before we could do the conversion.

Also, the location of that info file will be in the same directory as your DEXIS executable, it will be called InfoFile.txt. You should be able to click the dexis button within Open Dental, open the file and that patients information should be in it. After that point, whatever is causing the hang af...

Sorry Dr. Hersh, I don't know anything about Dexis to be of any help on their home front. However, I can theorize with you in an attempt of making sure that Open Dental is doing everything it is supposed to be doing sufficiently. Assuming you are using the program link labeled Dexis and not a differ...

You simply need to grant read and write permissions for that workstation/user on your OpenDentImages share. It's failing when the workstation is trying to save the bill to the patient's AtoZ folder. I'd just have your IT person or whoever set up your network grant the permissions on the share or giv...

I was always under the impression that virtual machines should be treated like physical machines. So my personal answer would be no. However I was helping a gentleman the other day and he kept saying "If this doesn't work, I have a snapshot from this morning that I can load up." So that might be som...

There is currently no place to store scanned EOBs that have zero payment because there will be no Insurance Payment object to attach them to. http://www.opendental.com/manual/claimpayment.html I haven't been one to look into the matter but I knew it sounded familiar. My brain isn't working atm so I...

I didn't see G5 on our list of known conversions: http://opendentalsoft.com:1942/ConversionList/ConversionList.aspx I'm a little nervous when I hear the words encrypted. However, you should send our conversion team an email or give them a call. They might be able to take a look and give you a more e...

bpcomp's solution will work and suppressing this choose database window is very common for offices and you'll probably never see this window again unless your server's MySQL service or the network is having troubles. On a deeper level of complexity, what's happening in the background is a file is be...

If the InfoBubbleDraw were to crash, I wouldn't expect it to crash at drawing the patient image based on the fact that the appointment module looks to have loaded just fine and it's utilizing a graphics library which is pretty much used to draw the entire schedule. The patient picture is our custom ...

I was able to duplicate this by downloading visual studio 2012 express. Once I figure it out I'll post my findings. I'm assuming it has to do with the fact that those projects are unsupported by the free version. I'm just surprised that VS tried to manipulate the csproj files, maybe it has to do wit...

In a roundabout way it is part of the audit trail. It will show up as a CommlogEdit item. The part that is lacking is that you won't know exactly what changed, just the fact that it was edited by someone on a specific date. The only way I could see to know what changed would be to load up a backup b...

In version 12.3 we added local path overrides to bridges. That has been the only change since 2009 for the Owandy bridge and since it's launching QV just fine, I highly doubt that caused you any grief. You might try running Open Dental as an administrator, and then you might try running it NOT as an...

That's exciting. When I get some more free time I might try helping out. My initial interest is getting OpenDentBusiness to compile instead of having to use the pre-compiled dll. That project is very handy to have and to make changes in. I have yet to work with mono, do you have an idea why it won't...

No, that's not what that bug fix was for. Let me put it this way, you can click the Enter button on some windows and the OK button will be "clicked". An example would be FormLogOn.cs. We have many forms that do not have the AcceptButton set. An example would be FormSheetFillEdit.cs. There is no plan...

No this is not a planned change. It's the same issue as pressing the Enter key does not always lead to the equivalent functionality of pushing the OK button.

The easiest way would be to uninstall Open Dental using the control panel and then install it again by running the Setup.exe located in your OpenDentImages share. This should fix both problems of you not being able to run the program and it will bring the icon back to the desktop.

Jordan mentioned there was already a feature request to spell check in other parts of the program and that votes should be added there. If I recall correctly, you compile OD and don't have access to the request system so that doesn't really help you much but maybe other users will see this post and ...

I very much agree with this suggestion. Without having looked deeply into the code, I'm guessing it wouldn't be too hard to implement because we're already using RichTextBox controls (which the new spell check box is an RTB) and we'd just have to replace each occurrence of the "old" RTB's with our c...

Fixed, committed but not released yet for v13.1.6. "Right clicking in some text boxes would give an error sometimes."

I do not recognize this error nor do I recognize the Microsoft.WebApplication.targets. Therefore I went to Google and someone suggested installing Microsoft Visual Studio 2010 Shell (Integrated) Redistributable Package: http://www.microsoft.com/en-us/download ... spx?id=115

There's lots of feature requests for enhancing the schedule to be more user defined like requests #2236, #1592, and #2593. As of right now, the only way I can think of off the top of my head to get the appointments to show "bigger" would be to manipulate the Time Increment in the appointment views. ...

It's really young and at its most unstable state, but if you don't mind checking for updates regularly and having strange behavior here and there and having the benefits of all the features we've added outweighs those negatives, then the beta might be for you. Otherwise, I'd recommend 12.4 for now.

Or are you trying to downgrade the procedure? If so, read the section on Ins Substitution Codes on this page:
http://www.opendental.com/manual/procedurecodeedit.html

It used to be try { } catch { } which was not catching exceptions as expected (blew my mind to be honest). You're probably right that the ex is unnecessary, but it's in a touchy part of the program which we try to never change historical code. Manually specifying catching Exception correctly caught ...

I'm not aware of a global place to set Platforms within VS. I always right click on the Solution in the Solution Explorer and click "Configuration Manager...". This will list out every project allowing you to toggle Platforms, Builds and more.

Bug: "Sending emails with large attachments would fail with a time out error sometimes." is fixed and will be released with v12.4.40 and v13.1.4.

Finally figured it out. Open Dental is allowing 10 seconds to send e-mails otherwise it assumes the message failed to send. The new port 465 code does not have a timeout restriction which is why it worked as a temporary solution. I'll be talking this over with Jordan and will most likely be adding t...

Bug: "Pressing the enter key inside a text box for a new line will cause forms to close sometimes." fixed for v13.1.4 but not yet released.

In short, the source code will always be ahead of the live versions (as long as you update frequently like David suggests). Meaning that when we "commit" a bug fix, you could update your source code and be using the fix before it gets "released" to the public. That would be the only benefit that I c...

If your sheet has dimensions that can fit on the paper you are trying to print on (ex: 850 x 1100) then the easiest solution would be to change your printer's settings when printing the margins. Some printers call it "Borderless" printing, it's usually obvious whatever it's called. If that doesn't w...

To my knowledge, it's a button specifically meant to capture images from Suni sensors. You probably don't have a Suni sensor and thus get the error message. I believe I saw a task to document this button better on our web site's "todo" list.

Change that user's Group to a Group that does not have the "Security Admin" permission and then they will be able to be hidden.

It's more a question of "What do you need to do with your images"? If it's to simply "store and organize" them, then Open Dental's Image module will be more than sufficient. If you need to do more advanced imaging viewing and manipulation then you probably want to use a third party imaging software....

Interesting. It's trying to link up with the supplemental services page which got moved to:
http://opendental.com/manual/partnersup ... vices.html
I'll let our web admin know about the broken link.

It might not be twain compatible. The other type of driver I'm used to seeing is a WIA driver. However I do not know of a generic one like I do with twain, but maybe there is information of the sort on the manufactures website.

Now, FIRST: when i click on a new patient (who has no records in the Owandy Application), OD creates a new record in Owandy. Good, this is exactly what happens with most imaging bridges when a patient match cannot be found, a new patient will be created. Imaging softwares tend to require lots of ma...

I agree with bpcomp, your error message contains a faulty ig4dev32.dll which is used by OpenGL. I'd recommend updating your video card drivers via the manufacturer. If these suggestions don't help, you can call in and we can set this computer to open Open Dental in "simple" graphics mode which will ...

In the top left click Firefox, Options, Privacy tab, in the History section change the "Firefox will: " drop down to say "Use custom settings for history", click "Show Cookies", search for "opendental" and then click "Clear All Cookies". That should do the trick.

Absolutely, it's going to be the stable version very soon.

Dr. Sparks wrote an entire accounting section into Open Dental. We use in here at HQ instead of common accounting software like QuickBooks, Peachtree, etc. The documentation online doesn't really do it justice but I recommend he look at it and maybe even play around with it and see if he likes it. I...

That has been fixed in v12.4.32. If you're ever curious as to the known bugs we are working on or have a fix for already, we keep track of them here: http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Stopping the MySQL service isn't required but highly recommended. There have been issues with tables being "corrupt" in the backup because the table was temporarily locked by MySQL because it was writing to it or something of that nature. To be 100% sure the backup will be a spitting image at the ti...

It hasn't failed me yet on a twain compatible device. I love the idea of having a standard that works across the board. More things in life should be like twain. Especially claims

I still have yet to be able to duplicate this problem and I'm starting to lose sleep over it. I've hit the point where I'm going to be testing it outside of the office. Several people have been having issues emailing in the newer version of Open Dental, particularly with sending emails with attachme...

Correct, you should be able to select your rvg5100 from that select source dialog when it pops up. Not only do you have to have the twain driver installed correctly, but you also need to make sure that you don't have several twain drivers installed which are conflicting with one another. We can hope...

In the mean time, I wrote you a quick query to find any appointments that are scheduled in hidden operatories so that you don't have any surprised patients / receptionists. SELECT AptNum,PatNum,AptStatus,ProcDescript,AptDateTime,operatory.OpName,operatory.Abbrev FROM appointment RIGHT JOIN operatory...

The bouncing to an open spot is common when scheduling an appointment that will overlap another, the moving to a hidden op is not. Myself and another coworker spent a while trying to get an appointment to get sent to a hidden op and couldn't duplicate it. I even took a look at the code to double che...

I hate to start a comment like this but... I don't believe it. From the appointment module it is impossible to see or even add an appointment to a hidden operatory because hidden operatories cannot be added to appointment views. If what you're saying is true, you would have moved an appointment and ...

Did a quick search and came across query example #258. However, that will give you the production... not the patient income. If all else fails, we'll be more than happy to write a custom query for you for a charge. That's how the query page has gotten to be so long because people wanted custom repor...

I haven't heard of anything like this that automatically happens in the program. You might check out the list of feature requests and see if someone else wants this sort of functionality. http://opendental.com/manual/featurerequests.html I can't think of a way to get Open Dental to do this as it sta...

So that worked here also, but Jason, please educate us- what changed here? It was working fine last week. I wasn't part of the change, but it looks like new code was added so that if users are using the specific port 465 as their smtp server port then it uses "backward compatible" code if you will ...

I use same .NET "Mail" to send appointment reminders with the same smtp setting. I don't have problems... That's good to know. I don't think it's a problem with .NET's mail, but a change that got overlooked when we "enhanced" our mail sending so that implicit SSL could be supported for those requir...

E-mail within Open Dental is sent with Microsoft .NET's "Mail" namespace ( http://msdn.microsoft.com/en-us/library/system.net.mail.aspx ). However, we recently added some code to support implicit SSL ports in v12.4.28. I do not believe this to be the cause of your problem (mainly because you don't h...

I'm curious if the email would time out from the "E-main" button on the tool bar if you manually added the referral pdf as an attachment. Since it doesn't happen at home, it won't hurt to make sure your antivirus software at work isn't blocking it from going out. I would make sure that OpenDental.ex...

You could just create your custom consent form but make sure that is a sheet that is a Patient Form type. Kiosk can handle two sheet types, Patient Form and Medical History. If you would like to use an example sheet for your consent form, I would recommend looking at the HIPPA patient form on the In...

I haven't heard many complaints about running backups in this version so I would lean towards one of the suggested explanations above. I've seen antivirus software cause issues before and even flash drives go bad. You might try a test and change the "backup to" directory to your desktop. This would ...

You probably want to read the section on the Kiosk Manager on this page: http://www.opendental.com/manual/patien ... minal.html

Right, this post was from 2009. The link is at the bottom of our Statements page. http://opendental.com/manual/statement.html It basically points you to a Form Source pdf: http://www.formsourceinc.net/FormSource ... celist.pdf

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