Open Dental Forum

thatODguy

When running finance charges, can I put in 2.5? It will not let me enter in a decimal number while trying to run the finance charges.

-thatODguy

thatODguy

I have exactly the same problem.

thatODguy

How do I set specific procedures to "do not bill insurance" according to an insurance company? An example would be I have two patients called Mike and John. Mike has Insurance X and John has Insurance Y. X will cover the procedure but Y will not. I do not want to send a bill to insurance X for Mike'...

thatODguy

I was wondering how you work the DNS with the perio chart. Currently, I can only say the numbers and "next" and "back". I would like to add the commands "tooth number 3" and "pocket 2" for example. The only problem I see with doing the custom commands like that is how the perio chart is set up for n...

thatODguy

Is there a way to edit laser labels? for example: Mr. John Doe rather than Joe Doe.

-thatODguy

thatODguy

Is there a feature which will automatically warn the user that the patient is going over their annual max insurance when they enter a treatment plan/make an appointment?

-thatODguy

thatODguy

A few months back I posted on the forum about having the order of procedures getting jumbled between the claim form, Chart module and account module. Is there any update on when these issues will be fixed? Thank you in advance. Happy Thanksgiving!

-thatODguy

thatODguy

My biggest concern is to keep procedure order the same. But it would be nice if the orders would be the same as when you enter them in the chart module or appointment module. Then the same order for the procedures will be the same in the account module, chart module,TP module and claim form. Thank you

thatODguy

I am not sure if this is the correct way to do preauthorizations, if not could you tell me the correct procedure: 1. after I create a treatment plan I add the preauthorization (using the button from treatment plan module) 2. I click on Enter Payment by procedure, then enter in the correct Ins Pay (e...

thatODguy

I do not use insurance estimates in my billing because I do surgeries only and most of my patients have used up their deductible, they get very confused when looking at the billing statements. Now when I try to send out the billing statements, I check "don't send if claim is pending", but I still se...

thatODguy

I am also wondering how to set this up too. Is there any step-by-step instructions on how to accomplish this?

thatODguy

I was just wondering if/when this feature (keeping the same order for the procedures) is going to be fixed? Thank you

thatODguy

I have 2 questions: 1. With dragon naturally speaking, is there a way to set an action to when the user says a command. Example: when the user says "Toothnumber 3" the cursor will go to that tooth number 3. 2. I was just curious on when the order of procedures will be fixed. just a little reminder o...

thatODguy

Is there a way to add an outside provider to the Perio Chart? Here is the scenario: a patient comes in with their Perio Chart already completed and they want to use that. So I manually enter in the data but I want to put in the referral provider, not me. If there is an easy way to do it that would b...

thatODguy

Can someone help me out, I am trying to keep the same list of procedures and the same order in the Char Module, Account Module and Insurance Claim Form? It seems as if every loses its order once you switch modules or print out an Insurance Claim Form.

thatODguy

Is there a way to list the procedures in the same order in the Chart Module, the Account Module and on the Insurance Claim Form? Basically, we want to keep the same order as they were entered in the Chart Module under the Progress Notes.

thatODguy

will this bug be fixed by the next version (5.7)?

-thatODguy

thatODguy

no this office does not accept assignment of benefits. They do not want to show the estimated insurance payment. is there a way to disable the feature.

-thatODguy

thatODguy

We don't need it, we specifically don't want it on the statement.

-thatODguy

thatODguy

Is there a way to delete the line "Estimated Payment: " from a claim (in red) in the Account Module view? I am using version 5.6

-thatODguy

thatODguy

Hi,

Is there a way to update the insurance estimates automatically in the treatment plans to reflect the "actual insurance payment estimates" from received PreAuth claims?

How does the "Recalculate Estimates" button on the "Edit Claim" screen work?

Thanks.

thatODguy

What is the best way to keep records of re-submit claims in OD?

Thanks.

thatODguy

Where in the database are all the credit card information held?

-thatODguy

thatODguy

Has anybody or can this be done, have the hygienist Dragon Naturally Speaking with the Perio Chart? All the hygienist needs to do is say the tooth number, then the tooth will be selected. The hygienist will then say the number and Dragon Naturally Speaking inputs the number into the tooth field. I w...

thatODguy

I have this very weird problem. Every time I try to make more than 1 appointment on a certain database, the server becomes very slow. I have no clue what the problem is and I was just posting if anybody else had this problem. Thanks in advance!

-thatODguy

thatODguy

This is a Catch-22 situation. This office doesn't use Insurance Estimates. So, the InsPending is always zero. Can we include (in future releases) a criteria to exclude billing if insurance claims have been sent even without ins. estimates? Thanks.

thatODguy

In OD 5.5, selecting "Exclude if insurance pending" in Billing does not "exclude" accounts with "insurance sent" status. Does anyone experience the same issue? How to exclude accounts with "insurance pending" in Billing? Thanks.

thatODguy

Yes they are old procedures. Is there any way to change it because we need to give old statements to patients which haven't paid.

Also on another note, Is there a way to add the "Dunning Messages" in the billing module to the walkout statement in the walkout module?

-thatODguy

thatODguy

I have a weird problem. When printing a walkout statement, all the procedure information is printed. But when I try to do a billing statement, some of the procedure information does not show up. But those procedure's balance is still incorporated in the bill.

I am using OD 5.5

-thatODguy

thatODguy

1. I want to create a custom report for the patient ledger. The procedures are broken down into the different providers and then add up the procedure fees at the end. I have tried using fyiReporting RDL but that did not support byte arrays so I could not display certain fields. If anybody has a sugg...

thatODguy

When adding a new appointment, sometimes I add too many procedures in the list. The only way I can figure out how to delete them is by going to Treatment Plan then double clicking each of the procedures I do not want on the list then deleting them. If anybody knows a quicker way that would be much a...

thatODguy

thank you very much for being so quick. If you know, which version will it be released on?

thatODguy

i've tried the suggestion that you gave, and i see that new option to select place of service but when I test it, 11 is the only ones that shows up. All the options output 11 in the Box 25b

thatODguy

I am using claim form 1500 and in the box 25B, it is default 11 (in the office). I need to sometimes switch this to 21 (at the hospital). The field name is P1PlaceNumericCode. Any help would be appreciated.

-thatODguy

thatODguy

Yes. I just enabled the existing schick program link.

thatODguy

I can launch the Schick/CDR program from the OD brigde but cannot pass PatientIDs to the program. I saw the note below in the OD Program Link interface for the Schick software: "There is no path or command line for this link. It will simply recognize the Schick CDR DICOM program if installed." Is it...

thatODguy

Got the following error message when trying to scan an image from the Microtek 9800 scanner:

EZTW: Memory Transfer Mode not supported

Has anyone seen this issue?

I'm using OD version 5.3. I read 5.4 uses a new TWAIN version. Is this issue related to the old TWAIN interface?

thatODguy

version 5.3

thatODguy

When I try to add a user and move through each field pressing the tab button, it skips fields Address2, City, ST This is just a side note: When tabbing through the fields on the add insurance page, it does not go through linearly down but rather spiratically. I would like to add this to the bug trac...

thatODguy

well I was searching through the Setup | Claim Forms and figured out how to do it manually. Then I updated the ClaimForm.xml that goes with the 1500.gif. it works perfect, thanks for the help.

thatODguy

I am using the Health Insurance form 1500. When I make a claim, there is a procedure that uses the "mods" in the medical section of the procedure information. This modifier does not display in the Health Insurance Form 1500, when I go to setup | Claim Forms, there is no field for the mods. I need th...

thatODguy

Is there a way to hide or "Move Down" the Quick Buttons in the Chart Module? Built-in "Quick Buttons" are not useful in some practices.

thatODguy

I have set up per your suggestion. However, in addition, I would like to have 4 separate procedure buttons, one for each quadrant. Is it possible?

thatODguy

In the chart module: Procedure D4341 is default at UR. I would like to know if i can make different procedure codes (with the same name, D4341) but switch the default quadrants to either LR,LL,UL.

thatODguy

I have 2 questions: 1. Can we set up autocdoe/singclick for procedures codes D4341, D4260, D4261 to select 4 quadrants at the same time? 2. During monthly billing, we do not want the patients that are waiting on insurance claims to show up on the billing statements. Is there a way to only display th...

thatODguy

I am using Version 5.3.11. I was wondering if there was a way to put the Quadrants for Procedure Code D4341 in field 27(tooth number) instead of field 30(Description) in the Dental Claim Form 2006 (UR LR UL LL). It seems like the prefix is just added to the beginning of the String of the description...

thatODguy

In the appointment view, the top right side of the screen there is a picture of a printer. When I click the button, it will bring up the FormRpPrintPreview window, but there is no print selection. Once again, I am trying to print appointment views (top right corner printer). The version I am using i...

thatODguy

I got it to work with the instructions you gave me. Thanks.

thatODguy

Additional info: This is for the diag codes on field 21 of the HCFA-1500 form.

thatODguy

I am trying to enter in the ICD-9 code into the Health Insurance Claim Form. I have followed the directions from the help file but it still does not show up on the health insurance form, the only thing that shows up is the diagnosis code which is 1,2,3 (according to how you ordered the ICD-9 code in...

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