Search found 147 matches

by dgraffeo
Wed May 15, 2019 10:24 am
Forum: Main Forum
Topic: Query Help!!
Replies: 5
Views: 1371

Re: Query Help!!

You'd have to add an AND clause that looks at the procedurelog.ProcStatus - You can see Here: https://opendental.com/OpenDentalDocume ... ocedurelog that a ProcStatus of 2 is complete, for instance.
by dgraffeo
Thu Mar 28, 2019 10:18 am
Forum: Advanced Topics
Topic: Potential bug in XVweb integration
Replies: 9
Views: 4233

Re: Potential bug in XVweb integration

It looks like we may be using application/json. I've forwarded this to the developer who coded the integration for her input and awareness.
by dgraffeo
Thu Mar 28, 2019 10:12 am
Forum: Advanced Topics
Topic: Server Hardware recommendations
Replies: 2
Views: 2108

Re: Server Hardware recommendations

Agreed. For smaller offices, another workstation works just fine. Just make sure people know it's the server and that they probably shouldn't shut it off in the middle of the day :D
by dgraffeo
Fri Mar 22, 2019 10:28 am
Forum: Main Forum
Topic: Can I upload insurance fee schedules?
Replies: 1
Views: 712

Re: Can I upload insurance fee schedules?

Hey there,

We have a nifty tool to import fee schedules, the details can be found here: https://opendental.com/manual/feesimport.html
by dgraffeo
Mon Feb 11, 2019 10:47 am
Forum: Main Forum
Topic: Query- Partial Signature
Replies: 2
Views: 1013

Re: Query- Partial Signature

That could be pretty complicated. Your best bet may be to give our query team a call! 503-363-5432
by dgraffeo
Mon Jan 28, 2019 1:24 pm
Forum: Advanced Topics
Topic: CEMT over Middle Tier
Replies: 12
Views: 4929

Re: CEMT over Middle Tier

CEMT over Middle Tier is a tricky beast. The Middle Tier asks for credentials up front - When a query is about to be run the middle tier goes "Hey, what's your credentials?" and we use the currently logged in user which may be DavidCEMT with a password like CEMTPass1234. This is fine, but if those c...
by dgraffeo
Thu Jan 10, 2019 11:31 am
Forum: Main Forum
Topic: Changing deceased account Guantor
Replies: 5
Views: 1561

Re: Changing deceased account Guantor

That will work in most cases, but it will only fetch deceased guarantors from patients who are currently an active patient. If the patient is archived or are also deceased, it won't fetch the guarantor. I think the simplest way to fetch deceased guarantors is to find all patient rows whose PatNum=Gu...
by dgraffeo
Mon Dec 31, 2018 11:11 am
Forum: Main Forum
Topic: Create new patient with canceling
Replies: 1
Views: 738

Re: Create new patient with canceling

Yes, this is correct. No patients are ever truly deleted (even if they were just created). They are assigned patient status of Deleted, which is what happens in this case. The reason is that if a patient is ever accidentally deleted somehow, it is still recoverable. Since you can make a new patient ...
by dgraffeo
Wed Dec 12, 2018 11:23 am
Forum: Main Forum
Topic: Deleting unused treatment plan procedures
Replies: 2
Views: 931

Re: Deleting unused treatment plan procedures

The claim needs to be deleted first.
https://opendental.com/manual/claimedit.html
If the claim is not sent, it can be deleted at any time as long as you have permission. Then you will be able to delete the procedures.
by dgraffeo
Fri Jul 27, 2018 9:50 am
Forum: Advanced Topics
Topic: CEMT - Middle Tier Connections - Reports
Replies: 6
Views: 3099

Re: CEMT - Middle Tier Connections - Reports

No problem. The issue is a lack of credentials within the database that is on the middle tier. To run any commands the middle tier checks those, but obviously if you haven't synced the CEMT yet there won't be any credentials to use. I'm going to talk with our other engineers to see if there's a way ...
by dgraffeo
Thu Jul 26, 2018 11:27 am
Forum: Advanced Topics
Topic: CEMT - Middle Tier Connections - Reports
Replies: 6
Views: 3099

Re: CEMT - Middle Tier Connections - Reports

Honestly, I'm seeing several different problems using middle tier connections on the CEMT. For instance, invalid credentials. Not being able to sync data to a middle tier connection. Stuff like that. I'd avoid using middle tier in the CEMT for the time being, I'm going to fix it up so middle tier wo...
by dgraffeo
Thu Jul 26, 2018 10:49 am
Forum: Advanced Topics
Topic: CEMT - Middle Tier Connections - Reports
Replies: 6
Views: 3099

Re: CEMT - Middle Tier Connections - Reports

What version are you on?
by dgraffeo
Thu Jul 26, 2018 10:05 am
Forum: Advanced Topics
Topic: CEMT - Middle Tier Connections - Reports
Replies: 6
Views: 3099

Re: CEMT - Middle Tier Connections - Reports

Interesting. I can look into this, it's most likely that someone changed the ProdInc report column names and didn't update the CEMT to retrieve the data using the new column names.
by dgraffeo
Fri Jun 15, 2018 10:05 am
Forum: Main Forum
Topic: can't connect to mysql host after windows update
Replies: 19
Views: 16639

Re: can't connect to mysql host after windows update

Sometimes it really seems that there's some shadowy figure sitting behind a desk at Microsoft laughing maniacally while he flips random switches. These switches control various aspects of how Windows works.
by dgraffeo
Wed Jun 06, 2018 11:59 am
Forum: Advanced Topics
Topic: Daily Production goals
Replies: 11
Views: 8023

Re: Daily Production goals

I'm not quite sure what you mean, but perhaps this would help: http://opendental.com/manual/productiontotals.html
by dgraffeo
Wed Jun 06, 2018 10:21 am
Forum: Main Forum
Topic: Remove patients with zero payments from daily report
Replies: 2
Views: 1599

Re: Remove patients with zero payments from daily report

Hey there! The only way a payment of $0 will show up on the report is if a payment for $0 was made for that patient on that day. If you go into the patient's Account, do you see a payment for $0? If there is one, was it put there on purpose or was it an accident? I am unaware of any way to automatic...
by dgraffeo
Wed Mar 21, 2018 9:53 am
Forum: Developers
Topic: Plugin problem with Middle Tier
Replies: 9
Views: 8289

Re: Plugin problem with Middle Tier

The sort of replication Jason is talking about would rectify the forks. Of course, if something was edited "in the field" then also "at home" then it'd need to be reconciled, but beyond that the replication mentioned works for spotty internet.
by dgraffeo
Thu Mar 08, 2018 11:47 am
Forum: Main Forum
Topic: Production/Income Reports
Replies: 6
Views: 2594

Re: Production/Income Reports

Ah the monthly P&I report. Yes, that one does include scheduled. As of now, there is not currently a way to remove it from the report but you could send us a feature request and vote on it, or add your votes to an existing one if it is already there!
by dgraffeo
Wed Mar 07, 2018 11:05 am
Forum: Main Forum
Topic: Production/Income Reports
Replies: 6
Views: 2594

Re: Production/Income Reports

The built in P&I reports should do that for you. If you select the "More Options" item, it allows you to select a date range to see the information for things within that date range. It doesn't count treatment planned procedures, only completed procedures, in the totals.
by dgraffeo
Thu Feb 22, 2018 10:59 am
Forum: Main Forum
Topic: Dropdown Program Link?
Replies: 10
Views: 8986

Re: Dropdown Program Link?

Mardi Gras photos. Nice touch :D
by dgraffeo
Tue Feb 20, 2018 1:46 pm
Forum: Main Forum
Topic: New UI/UX for OpenDental
Replies: 6
Views: 2980

Re: New UI/UX for OpenDental

Gargantuan is not an over-estimation. Some things that need to be thought about from an engineering and usability standpoint for each form we change: Is it easy to get to? Is it intuitive for the users? Is all previous functionality still there? If we have to change something, is it going to make th...
by dgraffeo
Wed Feb 07, 2018 11:11 am
Forum: Main Forum
Topic: payment report for primary provider
Replies: 7
Views: 4749

Re: payment report for primary provider

One Payment contains multiple paysplits. The Paysplits are what contains the provider information, and so a single "payment" can have multiple different providers. The query provided will detect paysplits made by a patient that have a provider that aren't the patient's primary provider. To see if th...
by dgraffeo
Wed Feb 07, 2018 11:05 am
Forum: Main Forum
Topic: Cloud Based vs Daisy Chain multiple offices single database
Replies: 15
Views: 4980

Re: Cloud Based vs Daisy Chain multiple offices single datab

Concurrency issues are a never ending battle. On the one hand, we want to verify information is still present and fresh when a user is editing it, but on the other hand we don't want to make additional database calls to make sure it is in a good state when the user edits it. Most concurrency issues ...
by dgraffeo
Tue Feb 06, 2018 9:51 am
Forum: Main Forum
Topic: payment report for primary provider
Replies: 7
Views: 4749

Re: payment report for primary provider

A really quick one I whipped up: SELECT patient.PatNum, patient.LName, paysplit.DatePay FROM paysplit INNER JOIN patient ON paysplit.PatNum=patient.PatNum WHERE patient.PriProv!=paysplit.ProvNum Should give you all patients that have paysplits that are allocated to providers that aren't their primar...
by dgraffeo
Tue Jan 23, 2018 1:57 pm
Forum: Main Forum
Topic: Multiple copies of OD on same workstation?
Replies: 5
Views: 3425

Re: Multiple copies of OD on same workstation?

I don't see why not.
by dgraffeo
Tue Oct 31, 2017 11:28 am
Forum: Developers
Topic: Unhandled exception from ProgramEntry
Replies: 1
Views: 1589

Re: Unhandled exception from ProgramEntry

Strange. It may be best to call us and let us collect a copy of your database so we can try and troubleshoot it. There isn't too much special about this section, I can't tell what's breaking based on this error message.
by dgraffeo
Thu Aug 31, 2017 2:27 pm
Forum: Main Forum
Topic: Discount Plan set up
Replies: 7
Views: 5183

Re: Discount Plan set up

Take a look at request 5741 and vote on it!
by dgraffeo
Thu Aug 31, 2017 9:57 am
Forum: Main Forum
Topic: Discount Plan set up
Replies: 7
Views: 5183

Re: Discount Plan set up

Ah okay. Those seem like pretty good suggestions, I'll see what we can do. It may turn into a feature request in which case I'll post back here and get you (and others) to vote on it.
by dgraffeo
Wed Aug 16, 2017 1:29 pm
Forum: Main Forum
Topic: Discount Plan set up
Replies: 7
Views: 5183

Re: Discount Plan set up

Could you clarify what you mean? When you say "Discount plan module" do you mean that for a patient, in the Family Module, you give them a Discount Plan instead of a normal insurance plan? If that is the case, the discount plan doesn't have any sort of date on it. I'm also not sure what you mean by ...
by dgraffeo
Fri Jul 21, 2017 12:33 pm
Forum: Main Forum
Topic: Looking for ideas for a better practice merge solution
Replies: 6
Views: 9677

Re: Looking for ideas for a better practice merge solution

Hmm well, it is difficult to troubleshoot over the forums here. There could be many issues such as the payments being made to the wrong clinic or historical information affecting the reports. I would suggest giving us a call at 503-363-5432 and one of our techs could probably figure it out in short ...
by dgraffeo
Fri Jul 21, 2017 7:46 am
Forum: Main Forum
Topic: Looking for ideas for a better practice merge solution
Replies: 6
Views: 9677

Re: Looking for ideas for a better practice merge solution

Our reports typically have breakdown based on clinic. If you create two clinics, you also need to make sure you assign patients to the correct clinic. The patients from the retiring dentist should be assigned to the clinic you made for the retiring dentist, while your patients should be assigned to ...
by dgraffeo
Mon Jun 26, 2017 8:50 am
Forum: Main Forum
Topic: Unhandled exception
Replies: 5
Views: 5629

Re: Unhandled exception

Looks like the query is malformed when there are no paid claims on the etrans message. We'll look into fixing it.
by dgraffeo
Tue Jun 13, 2017 3:46 pm
Forum: Main Forum
Topic: Discount plan questions for OD team
Replies: 16
Views: 15921

Re: Discount plan questions for OD team

It is the second scenario. It is only usable for patients that don't have normal insurance. There was demand for it, so it seems people give discounts on even PPO plans (or don't use PPO plans? Not sure how those work). Additionally, when completing a procedure for a patient that is using a discount...
by dgraffeo
Tue Jun 13, 2017 8:13 am
Forum: Main Forum
Topic: Discount plan questions for OD team
Replies: 16
Views: 15921

Re: Discount plan questions for OD team

Perhaps there's a misunderstanding, but the Discount Plans are for people who do not have any regular insurance plans. They are meant to be an entire replacement for an insurance plan so that people without insurance plans can come in, get work done, and then get billed an amount that is a discount ...
by dgraffeo
Thu May 18, 2017 3:23 pm
Forum: Developers
Topic: Labcases DateTStamp request
Replies: 4
Views: 5510

Re: Labcases DateTStamp request

Hey there, tim.
The column and the function have been added to 17.2
by dgraffeo
Wed May 17, 2017 8:25 am
Forum: Main Forum
Topic: Exception while double clicking a group note. v 17.1.13.0
Replies: 3
Views: 4744

Re: Exception while double clicking a group note. v 17.1.13.

Yep, the issue you are having is related to what was fixed.
by dgraffeo
Thu Apr 20, 2017 9:33 am
Forum: Main Forum
Topic: Supply Inventory not retaining updated entries
Replies: 2
Views: 3658

Re: Supply Inventory not retaining updated entries

Hello, epicurean. I believe the issue you are experiencing is after editing the supply to how they want it, the user may be pressing the "Cancel" or the "X" button in the parent window. When this happens the changes made in the supply edit sub-window are lost. Just makes sure that "OK" is pressed wh...
by dgraffeo
Wed Apr 12, 2017 8:21 am
Forum: Main Forum
Topic: List of hygiene appointments with "wrong" associated provide
Replies: 4
Views: 3452

Re: List of hygiene appointments with "wrong" associated pro

Indeed. When you say "It's a hygiene appointment" around here, we take that to mean that you've checked the "Is Hygiene" checkbox in appointments, so that's what I went off of :) Here is the query modified to look for specific operatories: SELECT patient.PatNum,patient.LName,patient.FName, appointme...
by dgraffeo
Tue Apr 11, 2017 3:38 pm
Forum: Main Forum
Topic: List of hygiene appointments with "wrong" associated provide
Replies: 4
Views: 3452

Re: List of hygiene appointments with "wrong" associated pro

This may be adequate: SELECT patient.PatNum,patient.LName,patient.FName, appointment.AptDateTime FROM appointment INNER JOIN patient ON appointment.PatNum=patient.PatNum INNER JOIN provider ON patient.PriProv=provider.ProvNum WHERE appointment.ProvNum!=provider.ProvNum AND appointment.IsHygiene=TRUE...
by dgraffeo
Wed Apr 05, 2017 2:16 pm
Forum: Advanced Topics
Topic: 17.1 Beta Exception
Replies: 5
Views: 3831

Re: 17.1 Beta Exception

I have attempted to reproduce this and cannot. Any chance we can nab a copy of your database so we can figure out what's going wrong?
by dgraffeo
Wed Apr 05, 2017 7:59 am
Forum: Main Forum
Topic: Patient Preference Wndow - Feature Request?
Replies: 2
Views: 2467

Re: Patient Preference Wndow - Feature Request?

Hmm.. Would custom patient fields work for this purpose? http://opendental.com/manual/custompatientfields.html
These get displayed at the bottom of the patient information in the Family Module.
by dgraffeo
Wed Mar 22, 2017 12:45 pm
Forum: Main Forum
Topic: Custom automated texts
Replies: 1
Views: 1762

Re: Custom automated texts

Yes. You can set the text you wish to show up as described in this page: http://opendental.com/manual/ereminderssetup.html
by dgraffeo
Tue Jan 24, 2017 11:08 am
Forum: Main Forum
Topic: Open Dental Plugin to use IntraOral Cameras
Replies: 27
Views: 27480

Re: A FREE Open Dental Plugin to use Cameras without Twain

Images in the Patient Pictures directory (the first in the list, I believe) will show up when appointments are hovered over in the appointment module, and you have it set up to show patient pictures in the bubble that shows. Yeah, it's more for identifying patients or having pictures of them.
by dgraffeo
Thu Jan 19, 2017 10:48 am
Forum: Main Forum
Topic: Changing font colors
Replies: 5
Views: 7352

Re: Changing font colors

I'm not sure what color you are referring to, but if it's any color set by the Definitions setup window then the change will be reflected on all computers and accounts.
by dgraffeo
Wed Nov 30, 2016 10:33 am
Forum: Main Forum
Topic: unsure how to fix this error message
Replies: 7
Views: 7278

Re: unsure how to fix this error message

FLUSH HOSTS should be the only thing in the box. If you give us a call mentioning this forum thread we can probably get it sorted for you
by dgraffeo
Tue Nov 22, 2016 9:32 am
Forum: Main Forum
Topic: Copying/Pasting Provider Schedule
Replies: 3
Views: 4151

Re: Copying/Pasting Provider Schedule

When you paste the day, go into it and make sure that you have an operatory assigned to that time period. For example, if you have a provider named Prov1 and an operatory named Op1, in the schedule for a particular day you should see Provider of Prov1 and Ops as Op1. When you go back to the Appointm...
by dgraffeo
Tue Nov 15, 2016 9:21 am
Forum: Advanced Topics
Topic: Signal OD to refresh
Replies: 6
Views: 8737

Re: Signal OD to refresh

User permissions are loaded when the user logs in and don't change until that user logs out. Their permissions will not change in the middle of their session, as far as I'm aware. I think that's perhaps what you're trying to do? There is a reasoning for this, and that is if they're inside a form or ...
by dgraffeo
Tue Nov 08, 2016 8:46 am
Forum: Main Forum
Topic: Date in treatment plan module
Replies: 3
Views: 3621

Re: Date in treatment plan module

The date selector in the TP module works by pretending that the date the estimates will be done for is the date selected in the date selector. Prior to this feature, the estimates in the TP module would always calculate based on today's date. However, what if the treatment won't be done for several ...
by dgraffeo
Mon Nov 07, 2016 8:38 am
Forum: Advanced Topics
Topic: Archive vs. inactive
Replies: 11
Views: 10149

Re: Archive vs. inactive

There is query 285 on our query examples page ( http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx ) that will list all archived and inactive patients, giving you a way to see which patients need to be changed. If you call in, we can also potentially update patient statuses from archived to i...
by dgraffeo
Tue Nov 01, 2016 8:25 am
Forum: Advanced Topics
Topic: Archive vs. inactive
Replies: 11
Views: 10149

Re: Archive vs. inactive

Inactive patients are patients that may some day come back, but for now are not coming to your office. Archived patients are those that are never coming back. They're similar, to be sure, but the Archived patients won't show up in the patient select window.
by dgraffeo
Thu Oct 13, 2016 8:56 am
Forum: Main Forum
Topic: Checking Frequencies or Issues Before Financial Arrangement
Replies: 3
Views: 4039

Re: Checking Frequencies or Issues Before Financial Arrangem

As far as treatment plans are concerned, in the most recent versions of Open Dental (16.3) there is a date picker at the top if the "Enable Insurance Frequency Checking in Treatment Plans" preference is set to true. You can select a date with that and press the "Refresh" button and it will update th...
by dgraffeo
Wed Oct 12, 2016 10:16 am
Forum: Main Forum
Topic: Checking Frequencies or Issues Before Financial Arrangement
Replies: 3
Views: 4039

Re: Checking Frequencies or Issues Before Financial Arrangem

We're actually currently working on a feature to help alleviate that issue. If a procedure is attached to an appointment and scheduled, it will check frequency information for the procedures and display warnings if there are conflicts.
by dgraffeo
Mon Oct 03, 2016 9:07 am
Forum: Main Forum
Topic: Bad Debt
Replies: 6
Views: 6978

Re: Bad Debt

On our Query Examples page there are a couple which might meet your needs: Query 590 - List of Patients with balance over 90 days AND Billing Type is "Bad Debt-Sent to collections" Query 1080 - Aging for families with any balance with 90 - 120 and billing type filter Our query examples page can be r...
by dgraffeo
Mon Sep 12, 2016 9:47 am
Forum: Advanced Topics
Topic: Report on the currently selected patient
Replies: 2
Views: 2667

Re: Report on the currently selected patient

Very interesting. It is doable, there are several places in the program such as the appointment reminder text where we substitute entered phrases with certain fields pulled from the program. For instance, we could make it so all instances of [[SelectedPat]] in the query text were replaced with the c...
by dgraffeo
Mon Aug 29, 2016 9:17 am
Forum: Main Forum
Topic: Query showing patients by specific provider?
Replies: 4
Views: 5899

Re: Query showing patients by specific provider?

Writing queries is complicated, but can be done with a bit of practice. I'm sure there's lots of tutorials out there on how to do things. That being said, for your particular case you'd want an INNER JOIN on the provider table using the patient's PriProv and the provider's ProvNum. Essentially, it w...
by dgraffeo
Thu Aug 11, 2016 9:35 am
Forum: Advanced Topics
Topic: Bloat-free backup folders and files?
Replies: 4
Views: 4597

Re: Bloat-free backup folders and files?

I recommend calling in to get support assistance with cleaning up files. Our support can verify what files are in use and which aren't. That being said, from the descriptions you've given, this is what my impression is: mysql/OpenDental - It seems like it would be safe to move or delete as long as t...
by dgraffeo
Wed Aug 10, 2016 8:35 am
Forum: Main Forum
Topic: OD settings for second office
Replies: 4
Views: 6133

Re: OD settings for second office

Not really, no. All of the settings are stored in the same database where the patients are stored.
by dgraffeo
Fri Jul 29, 2016 9:09 am
Forum: Main Forum
Topic: Date field adjustment
Replies: 5
Views: 8344

Re: Date field adjustment

When resolution is changed, OD has the ability to automatically resize grids and windows, and so things (generally) stay visible and sized as we intended. When text is set to larger we have no way to scale the grids to compensate for the larger text size, and so text will often be cut off or not vis...
by dgraffeo
Mon Jul 25, 2016 8:44 am
Forum: Main Forum
Topic: three digits after decimal point?
Replies: 2
Views: 3375

Re: three digits after decimal point?

There is a Windows region and language setting which deals with number of decimal places. Within the Control Panel, in Region and Language settings, you'll see several settings dealing with time formats. If you then click on the "Additional Settings" button, an additional settings window will show w...
by dgraffeo
Thu Jul 21, 2016 9:09 am
Forum: Advanced Topics
Topic: Automated Appointment Reminders Not working in Version 16.2
Replies: 10
Views: 12045

Re: Automated Appointment Reminders Not working in Version 1

Definitely call support, I think the solution is as simple as clearing out the ApptComm table by changing the ApptComm send preference "days prior", pressing OK, and then going back in and setting it back to the value you had before. The techs will be able to verify if that worked, and if it doesn't...
by dgraffeo
Mon Jun 20, 2016 8:35 am
Forum: Advanced Topics
Topic: Automated Appointment Reminders Not working in Version 16.2
Replies: 10
Views: 12045

Re: Automated Appointment Reminders Not working in Version 1

Ah okay, the one question I didn't ask :lol:
by dgraffeo
Thu Jun 16, 2016 8:44 am
Forum: Advanced Topics
Topic: Automated Appointment Reminders Not working in Version 16.2
Replies: 10
Views: 12045

Re: Automated Appointment Reminders Not working in Version 1

The fact that you have apptcomm entries means that the logic is working correctly for inserting them. I've spent a bunch of time thinking about it and I believe the issue lies most probably with the e-connector. That is sadly not an area of the program I'm super familiar with so perhaps it'd be a go...
by dgraffeo
Mon Jun 13, 2016 9:32 am
Forum: Advanced Topics
Topic: Automated Appointment Reminders Not working in Version 16.2
Replies: 10
Views: 12045

Re: Automated Appointment Reminders Not working in Version 1

Automated appointment reminders and automatic confirmations are two separate things. Which are you referring to? Based on your use of the e-connector I'm making an assumption that you are referring to the automated appointment reminders. It needs a few things to work: It's best to be on the latest s...
by dgraffeo
Wed Jun 08, 2016 9:05 am
Forum: Main Forum
Topic: UNABLE TO LOG INTO OPEN DENTAL PROGRAM
Replies: 8
Views: 8727

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

Yes the locker type viruses are definitely gained through opening email attachments. Don't open them if you can help it. Or open them on a computer not connected to the rest of the network.
by dgraffeo
Tue May 31, 2016 9:26 am
Forum: Main Forum
Topic: Selling a practice and email?
Replies: 2
Views: 3276

Re: Selling a practice and email?

If I'm understanding what you're asking correctly, you can go to Setup -> Manage -> E-Mail which will bring up a new window. Once there you can press Add to create a new email address and put no information in except for the email address (which can be anything). Then back in the E-mail list window ...
by dgraffeo
Mon May 02, 2016 9:44 am
Forum: Main Forum
Topic: Upgrade procedure
Replies: 2
Views: 2640

Re: Upgrade procedure

Nope, just update on one workstation (or the server). It will shut down the rest of the workstation's OpenDentals. Once the update is finished the workstation can start OD and they will go through the update process on startup.
by dgraffeo
Wed Apr 27, 2016 8:51 am
Forum: Advanced Topics
Topic: Invalid registration key format ?
Replies: 5
Views: 5426

Re: Invalid registration key format ?

This likely means the registration key you have entered when you go to Help -> Update (it's about halfway down the window) is entered incorrectly.
by dgraffeo
Tue Apr 19, 2016 2:19 pm
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 10462

Re: Open Dental is not sending the proper fee to insurance

I've set up test cases using the same settings you are and I cannot reproduce the issue; it pulls from the correct fee schedule for me. Arna may have more ideas but it may be a good idea to call in and let us grab a copy of your database so we can see why it's pulling from the wrong fee schedule and...
by dgraffeo
Fri Mar 11, 2016 10:54 am
Forum: Main Forum
Topic: How to fill out a form and look up patient info?
Replies: 7
Views: 5308

Re: How to fill out a form and look up patient info?

I definitely agree that it's a bummer you can't view the patient chart or change patients while you have a form open, but enabling that functionality is one of those things that seems easy but is actually quite difficult. I can't find a feature request dealing with this, and so I urge you to create ...
by dgraffeo
Thu Feb 18, 2016 10:46 am
Forum: Main Forum
Topic: Please confirm: auto codes don't consider quads?
Replies: 6
Views: 4962

Re: Please confirm: auto codes don't consider quads?

I don't believe they do. Auto codes are meant to detect what kind of procedure to create when in the chart module and pressing any of the procedure buttons, or in the procedure edit window and charting a procedure that has multiple forms. For instance if you are doing a composite for tooth 2 and use...
by dgraffeo
Fri Feb 12, 2016 10:43 am
Forum: Developers
Topic: Bug in GetToSend() function in ApptComms.cs
Replies: 1
Views: 3176

Re: Bug in GetToSend() function in ApptComms.cs

Ah yep thanks for the heads up! It's been fixed and will be available in 15.4.30
by dgraffeo
Fri Jan 29, 2016 10:35 am
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Yep that is correct, it is placed in the manual as noted in Step 1 on http://opendental.com/manual/eclaimswebmd.html
by dgraffeo
Tue Jan 26, 2016 1:21 pm
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Alright it sounds like Emdeon/WebMD setup for the Real-Time Benefits located http://opendental.com/manual/eclaimswebmd.html is what you should make sure is followed. If all steps are followed hopefully it'll work!
by dgraffeo
Tue Jan 26, 2016 11:02 am
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Your statement confuses me to some extent. To use the Request button, Electronic Eligibility and Benefits needs to be set up. It states in our manual ( http://opendental.com/manual/ebenefits.html ) that there are four clearinghouses, ClaimConnect, Emdeon, and two others. You're saying that you deal ...
by dgraffeo
Mon Jan 25, 2016 4:40 pm
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

So I took a look and there was a bug which has been fixed which came up in the case of a refused response message for benefit information. I looked at the response messages and they state that your security information is incorrect. I'd take a look at your username and password for your dental clear...
by dgraffeo
Mon Jan 25, 2016 2:48 pm
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Do you have a particular patient you would like me to view, or will any work?
by dgraffeo
Mon Jan 25, 2016 11:14 am
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Alright thank you for the information. It looks like the message we receive when querying for benefits isn't formatted the way we think it should be. Would you mind contacting us so we can collect a copy of your database? I'll be using it to troubleshoot the issue and getting the error to occur may ...
by dgraffeo
Fri Jan 22, 2016 2:55 pm
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Is the message displayed in a normal message box or does it display in a large window-like thing that has a "Copy All" button and a "Print Button" as well as the OK? I'm also assuming you're pressing the "Request" button in the insurance edit window when this occurs, correct?
by dgraffeo
Thu Jan 21, 2016 3:25 pm
Forum: Main Forum
Topic: Error with real-time elegibilty feature
Replies: 16
Views: 11258

Re: Error with real-time elegibilty feature

Could you supply the text that shows up under that error (if there is any)?
by dgraffeo
Wed Jan 13, 2016 3:03 pm
Forum: Main Forum
Topic: Is it possible to select a different database?
Replies: 3
Views: 3031

Re: Is it possible to select a different database?

Switching databases after the program has been started is a tricky and difficult scenario, so we don't support it currently. To have that window show up and choose a server location/database there is a checkbox that says "Do not show this window on startup" and if you uncheck it you'll then be able ...
by dgraffeo
Wed Jan 13, 2016 2:21 pm
Forum: Main Forum
Topic: Backup files have large size.
Replies: 31
Views: 23143

Re: Backup files have large size.

Wow, I thought you WERE Jason there for a little bit, that's uncanny! Anyways, what are you backing up? Is it JUST the database files or are you also backing up the OpenDentImages folders? I can tell you the database itself shouldn't really be that big; typically databases even with a lot of informa...
by dgraffeo
Mon Jan 11, 2016 3:09 pm
Forum: Main Forum
Topic: Automated appointment reminders V15.4
Replies: 7
Views: 8355

Re: Automated appointment reminders V15.4

We've tested the feature internally and it does work on our end, but there are still a number of things that could contribute to not sending reminders. Things to check are if your email is set up correctly and if the eConnector is installed and running correctly. It would probably be easiest to give...
by dgraffeo
Tue Jan 05, 2016 10:41 am
Forum: Main Forum
Topic: Automated appointment reminders V15.4
Replies: 7
Views: 8355

Re: Automated appointment reminders V15.4

The fix has been committed and will be released with version 15.4.15. Hopefully this will fix the issues you are having. If not, please let us know!
by dgraffeo
Mon Jan 04, 2016 10:38 am
Forum: Main Forum
Topic: Automated appointment reminders V15.4
Replies: 7
Views: 8355

Re: Automated appointment reminders V15.4

Yes, we're in the middle of fixing a tricky bug with the system. It should be fixed today and released sometime this week. Out of curiosity, do you have Clinics enabled?
by dgraffeo
Tue Dec 15, 2015 9:45 am
Forum: Main Forum
Topic: Compatibility Gendex x-ray chip and Windows 10
Replies: 5
Views: 7563

Re: Compatibility Gendex x-ray chip and Windows 10

Unfortunately I don't think there's a way to "uninstall" Windows 10 to a previous version unless you had that previous version installed prior. Just a quick search of http://www.newegg.com for desktop computers shows that there are many available that have Win 7/Win 8 pre-installed. So, I'm not sure...
by dgraffeo
Mon Dec 14, 2015 9:13 am
Forum: Main Forum
Topic: Compatibility Gendex x-ray chip and Windows 10
Replies: 5
Views: 7563

Re: Compatibility Gendex x-ray chip and Windows 10

You don't necessarily have to upgrade to Win 10
by dgraffeo
Wed Dec 09, 2015 4:44 pm
Forum: Main Forum
Topic: Insurance Aging Report
Replies: 14
Views: 12054

Re: Insurance Aging Report

You were close. What it means is that the line should literally be:

SET @CarriersToExclude=""; (a blank set of quotation marks)
by dgraffeo
Wed Dec 09, 2015 2:05 pm
Forum: Main Forum
Topic: Bug or expected behavior (Version 15.4 beta)?
Replies: 2
Views: 2729

Re: Bug or expected behavior (Version 15.4 beta)?

It looks like prior to our efficiency upgrade to the window in 15.4 the procedures were sorted in a particular order. I've now included that sorting so everything should look how you expect it to.
Update: Included in version 15.4.8
by dgraffeo
Wed Dec 09, 2015 2:04 pm
Forum: Advanced Topics
Topic: UE when updating workstations
Replies: 10
Views: 5451

Re: UE when updating workstations

This issue has been fixed and will be available in version 15.3.36 and later. We don't know how you have a blank entry in your database, but at least now it will allow you to Recopy which will hopefully solve it.
by dgraffeo
Wed Dec 09, 2015 11:58 am
Forum: Advanced Topics
Topic: UE when updating workstations
Replies: 10
Views: 5451

Re: UE when updating workstations

After looking into it we discovered that if we attempt to get the UpdateFiles from the database which was introduced in version 15.4.6 and they weren't inserted for whatever reason (maybe you had cleaned out the directory prior or for some reason it's zipping the files of an empty directory?) this e...
by dgraffeo
Wed Dec 09, 2015 11:27 am
Forum: Advanced Topics
Topic: UE when updating workstations
Replies: 10
Views: 5451

Re: UE when updating workstations

Was there any message attached to this error? I'm expecting something like: "Failed inserting update files into the database. Please call us or have your IT admin increase the max_allowed_packet to 40MB in the my.ini file."
by dgraffeo
Wed Dec 09, 2015 9:30 am
Forum: Main Forum
Topic: Bug or expected behavior (Version 15.4 beta)?
Replies: 2
Views: 2729

Re: Bug or expected behavior (Version 15.4 beta)?

You're right, that has changed from 15.3 to 15.4. I'll take a closer look at it.
by dgraffeo
Fri Dec 04, 2015 10:40 am
Forum: Developers
Topic: Plugin permission issue with UAC
Replies: 3
Views: 3695

Re: Plugin permission issue wioth UAC

Then again I don't talk with or work with anyone that opens up obviously malicious ... cat pictures on their lunch break
that you know of :wink:
by dgraffeo
Tue Dec 01, 2015 1:32 pm
Forum: Main Forum
Topic: Remove automatic backups
Replies: 7
Views: 5413

Re: Remove automatic backups

Yep, Kevin is correct. They're done "just in case" as we can't always trust people to have recent backups. If something goes wrong we at least know we have a snapshot of just prior to the update. As for deleting them, you can simply delete the folder from the mysql directory if you wish, and it also...
by dgraffeo
Mon Nov 30, 2015 11:20 am
Forum: Main Forum
Topic: Multiple recall time periods on one sheet
Replies: 11
Views: 8505

Re: Multiple recall time periods on one sheet

Yeah, the <> means "Does not equal", same as !=
by dgraffeo
Wed Nov 18, 2015 1:13 pm
Forum: Main Forum
Topic: Multiple recall time periods on one sheet
Replies: 11
Views: 8505

Re: Multiple recall time periods on one sheet

Yeah, I think you are correct, though there's another date WHERE section down near the bottom. Is this Kevin's query as it originally is? If so, I can see the pattern he's doing. He's making a new table to store the information, fetching it and putting it into the table (t1, t2, etc.) and then showi...
by dgraffeo
Wed Nov 18, 2015 12:02 pm
Forum: Main Forum
Topic: Multiple recall time periods on one sheet
Replies: 11
Views: 8505

Re: Multiple recall time periods on one sheet

Yeah, having multiple time periods can be really difficult. One option that I can think of as the simplest is to make multiple copies of the query and put UNION ALL statements between. For each new copy you manually set the @FROM and @TO to different times (essentially using hard coded values instea...
by dgraffeo
Wed Nov 18, 2015 10:08 am
Forum: Developers
Topic: OD DataBase
Replies: 3
Views: 3778

Re: OD DataBase

The OpenDental Database is installed wherever the user specifies when they install the trial version of OpenDental and select the New Server option. The database is a collection of files and so doesn't have a single extension. I have no experience with Access so I can't help you with that one.
by dgraffeo
Tue Nov 17, 2015 10:09 am
Forum: Main Forum
Topic: scroll bug?
Replies: 4
Views: 4330

Re: scroll bug?

The query running to grab the patients you see in the Select Patient window is a resource hog. Because of this we default searches to the first 40 patients that meet the search criteria, otherwise it would take a long time to do any searching. If your window doesn't display all 40 results it should ...
by dgraffeo
Thu Nov 05, 2015 9:05 am
Forum: Developers
Topic: Mysql service
Replies: 3
Views: 3684

Re: Mysql service

Looks like something went wrong with the installation. I would uninstall MySQL, delete all program folders for MySQL, and reinstall it with the default settings. This is, of course, assuming you're using our trial installer to install MySQL.
by dgraffeo
Thu Oct 29, 2015 9:31 am
Forum: Main Forum
Topic: Changing Server Dates to change OD entry?
Replies: 4
Views: 4114

Re: Changing Server Dates to change OD entry?

Well we can't do much about physical computer security. We have to trust that people set up important computers with restricted access appropriate for what they use them for. The server, for more reasons than just changing the date, should be locked down tight. If they have the know-how and access t...
by dgraffeo
Thu Oct 29, 2015 8:01 am
Forum: Main Forum
Topic: Search patient chart notes
Replies: 7
Views: 6694

Re: Search patient chart notes

No, it doesn't look like it. The closest I can find on our Query Examples page (http://opendentalsoft.com:1942/ODQueryL ... yList.aspx) is query number 633 which will get all group notes and proc notes within a date range, without looking at a specific patient.
by dgraffeo
Wed Oct 28, 2015 9:37 am
Forum: Main Forum
Topic: Search patient chart notes
Replies: 7
Views: 6694

Re: Search patient chart notes

Ah yes. You can try: SELECT PatNum, Note FROM procnote WHERE Note LIKE '%requests topical%'
or like the other variant in my other post: SELECT Note FROM procnote WHERE PatNum=1234
If you want them ordered by date you can also add " ORDER BY EntryDateTime" at the end.
by dgraffeo
Wed Oct 28, 2015 8:39 am
Forum: Main Forum
Topic: Search patient chart notes
Replies: 7
Views: 6694

Re: Search patient chart notes

Well a custom query could get you what you want fairly easy I suppose, though depending on how you want to look for the note it could get pretty complicated. For instance if you wanted to search for a note that contained "California" you could simply do "SELECT PatNum, Note FROM appointment WHERE No...
by dgraffeo
Mon Oct 26, 2015 9:21 am
Forum: Main Forum
Topic: Changing Server Dates to change OD entry?
Replies: 4
Views: 4114

Re: Changing Server Dates to change OD entry?

The only thing I can really think of is that some of our tables have DateTStamp columns which gets inserted when the row is inserted, then updated any time the information is updated. For instance with the procedurelog table there's the DateTStamp then also the DateEntryC (which is when the procedur...
by dgraffeo
Fri Oct 23, 2015 10:53 am
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 7516

Re: Planned Appointments

Alright. In our latest version of 15.3 you are correct, re-ordering the planned appointments with the up and down arrows is buggy and doesn't work as intended. One of our engineers re-coded that portion of the program for the upcoming release and I tested up to 15 planned appointments and the re-ord...
by dgraffeo
Fri Oct 23, 2015 9:09 am
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 7516

Re: Planned Appointments

Ok, I'll look into it more deeply, thank you for your information. Do you have a particular patient number you can point me to that exhibits this behavior, just to be sure? I still have your database so I can test it and see the exact same thing you see.
by dgraffeo
Thu Oct 22, 2015 3:03 pm
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 7516

Re: Planned Appointments

Hey there, I had a look at your database and attempted to reproduce the slowness when moving the planned appointments up and down and it wasn't slow for me at all. Is there anything special you do to move it? Something I may have been doing incorrectly? Anything out of the ordinary, really.
by dgraffeo
Mon Oct 12, 2015 8:40 am
Forum: Main Forum
Topic: Little Help from Query Gurus, please.
Replies: 3
Views: 3168

Re: Little Help from Query Gurus, please.

On our database documentation page (Which I'm sure you have, but just for posterity is here: http://opendental.com/OpenDentalDocumentation15-3.xml ) when you look at the paysplit table you'll notice about halfway down that it has a foreign key called ProcNum which goes to the procedurelog table. Sin...
by dgraffeo
Thu Oct 08, 2015 10:51 am
Forum: Advanced Topics
Topic: Value was either too large or too small for an Int32
Replies: 6
Views: 5017

Re: Value was either too large or too small for an Int32

Hey there, the issue has been fixed and will be available in versions 15.2.26 and later when they are released.
by dgraffeo
Thu Oct 01, 2015 7:48 am
Forum: Main Forum
Topic: Windows 10 home or pro?
Replies: 5
Views: 5377

Re: Windows 10 home or pro?

We haven't seen any problems with Windows 10 yet.
by dgraffeo
Wed Sep 16, 2015 3:25 pm
Forum: Advanced Topics
Topic: Database Timeout issue using EoIP
Replies: 4
Views: 3836

Re: Database Timeout issue using EoIP

Ah, port 3306 is the port that MySQL communicates on.
by dgraffeo
Wed Sep 16, 2015 9:32 am
Forum: Advanced Topics
Topic: Help with 'Time-Tracker Query'
Replies: 5
Views: 4236

Re: Help with 'Time-Tracker Query'

Awesome! You're welcome for the explanation, I'm glad it helped. I'm not sure what other fields you would want to add, but as long as you have a way to "daisy chain" the tables together you can filter things with a WHERE clause placed right before the GROUP BY statement for more specific results. Fo...
by dgraffeo
Tue Sep 08, 2015 9:40 am
Forum: Developers
Topic: Print button is not showing.
Replies: 3
Views: 3568

Re: Print button is not showing.

We have information about how to fix that here (the solution is towards the bottom):

viewtopic.php?f=3&t=3964
by dgraffeo
Wed Aug 26, 2015 12:02 pm
Forum: Advanced Topics
Topic: DrTech's Plugin
Replies: 40
Views: 30355

Re: DrTech's Plugin

Seems like there is a mis-spelling and so it'll probably get fixed and backported.
by dgraffeo
Mon Aug 24, 2015 9:02 am
Forum: Advanced Topics
Topic: Help with 'Time-Tracker Query'
Replies: 5
Views: 4236

Re: Help with 'Time-Tracker Query'

Alright, so it's understandable that you're having issues getting the insurance information for patients as it requires a bit of a run-around to get at. First, looking through our database documentation (located at: http://opendental.com/OpenDentalDocumentation15-3.xml) you can see that the insuranc...
by dgraffeo
Thu Aug 20, 2015 1:01 pm
Forum: Advanced Topics
Topic: How does the Program Link to Ewoo/EZDent work?
Replies: 4
Views: 4350

Re: How does the Program Link to Ewoo/EZDent work?

In Ewoo.cs from lines 41 to 65 you can see all the patient information that is included (patient last name, first name, chartnumber/patnum, address, etc). These are all created as XML tags with LastName, FirstName, ChartNumber,etc. Is that what you are looking for?
by dgraffeo
Tue Aug 11, 2015 12:21 pm
Forum: Main Forum
Topic: Patients who saw a certain provider?
Replies: 1
Views: 1721

Re: Patients who saw a certain provider?

Hey, this might work for you. It's a slightly modified query on the examples page. Just put the abbreviation of the provider between the quotation marks of @ProvAbbr= (make sure to keep the quotation marks) SET @pos=0, @StartDate='2010-06-01' , @EndDate='2010-12-01', @ProvAbbr=''; SELECT @pos:=@pos+...
by dgraffeo
Thu Aug 06, 2015 8:33 am
Forum: Main Forum
Topic: claim validation before sending
Replies: 2
Views: 2188

Re: claim validation before sending

If you attempt to send a claim that has missing information the text will show up on the grid as to what is missing but there should also be a popup that says "Not allowed to send e-claims with missing information." for the first claim with missing information you have selected that it comes across....
by dgraffeo
Mon Aug 03, 2015 9:48 am
Forum: Main Forum
Topic: Windows 10
Replies: 15
Views: 7780

Re: Windows 10

Installation using the express settings will (from what I've read about it, anyways) turn on a bunch of Windows 10 features that can cause security problems. For instance, using the express settings will enable a feature (called WiFi Sense) that can share your WiFi password with contacts you have on...
by dgraffeo
Wed Jul 01, 2015 7:52 am
Forum: Developers
Topic: outlookbar
Replies: 11
Views: 9975

Re: outlookbar

What error are you getting? If you have an appointment that's been inserted into the database already, the AptNum will not be 0.
by dgraffeo
Wed Jun 24, 2015 7:53 am
Forum: Developers
Topic: outlookbar
Replies: 11
Views: 9975

Re: outlookbar

Another tip in order to see what you need in the Task Manager, (This is for Windows 7), go to the Task Manager -> Processes tab. Then click on View menu button on the top of the window and click on Select Columns. Check the boxes for USER Objects and GDI Objects. If OpenDental.exe starts blowing up ...
by dgraffeo
Wed Jun 24, 2015 7:50 am
Forum: Developers
Topic: outlookbar
Replies: 11
Views: 9975

Re: outlookbar

Often that error occurs due to a memory leak in the program. Perhaps the way you're calling the function (or where you're calling it) is causing the program to create many copies of a single type of window in some sort of loop. The way to tell that is when you launch the program look at task manager...
by dgraffeo
Wed Jun 10, 2015 12:40 pm
Forum: Main Forum
Topic: Deleting an out of date code
Replies: 7
Views: 3069

Re: Deleting an out of date code

If they're searching for it you may just want to change the description and abbreviation to something that the search won't figure out. For example if you don't want them to use the perio exam, change it to anyrandomword. It's the only way I know to prevent it from being searchable. I personally thi...
by dgraffeo
Fri Jun 05, 2015 8:44 am
Forum: Main Forum
Topic: Glitch with employee hours totals
Replies: 2
Views: 1562

Re: Glitch with employee hours totals

I've taken a long look and this query expects there to be clock events for this person during the pay period if adjustments are added. If there are no clock events then the adjustments don't get counted either. That dependency is deeply embedded into the query and would take quite some time to get o...
by dgraffeo
Tue May 26, 2015 8:17 am
Forum: Advanced Topics
Topic: Help editing query
Replies: 4
Views: 2596

Re: Help editing query

You would have to join the patplan table using patnum (ex: INNER JOIN patplan ON patplan.PatNum=patient.PatNum) then join inssub table using InsSubNum you got from the patplan (ex: INNER JOIN inssub ON inssub.InsSubNum=patplan.InsSubNum). Then you'd want to show the inssub.SubscriberID. So for insta...
by dgraffeo
Wed Apr 22, 2015 2:45 pm
Forum: Main Forum
Topic: help finding tx notes not yet completed
Replies: 4
Views: 1789

Re: help finding tx notes not yet completed

I'm not sure if this is exactly what you want, but this will show you all completed procedures that have no note text. SELECT procedurelog.* FROM procedurelog WHERE procedurelog.ProcStatus=2 AND procedurelog.ProcNum NOT IN (SELECT procedurelog.ProcNum FROM procedurelog INNER JOIN procnote ON procedu...
by dgraffeo
Wed Mar 18, 2015 10:22 am
Forum: Advanced Topics
Topic: Database copies
Replies: 15
Views: 8095

Re: Database copies

Woah that is weird... What sort of backup software do you use, if any? OpenDental doesn't make any automatic updates, you always have to do them manually.
by dgraffeo
Mon Mar 16, 2015 4:44 pm
Forum: Main Forum
Topic: How long is six months?
Replies: 4
Views: 1895

Re: How long is six months?

I don't know how insurance companies do it, but in my mind there are two ways of doing it. The simple way is going back to the first of the month, adding 6 to the month value, then adding the current day value - 1 to the day. So let's take today 3/16 as an example. We go to 3/1, add 6, which would b...
by dgraffeo
Mon Feb 23, 2015 10:10 am
Forum: Main Forum
Topic: Locked out of Security as Admin
Replies: 3
Views: 1485

Re: Locked out of Security as Admin

Hey there, When you change permissions on a user, you're actually changing permissions on the group that the user belongs to. You were likely a member of this same group so when editing the one member you were also editing your own permissions. An easy way to know who will be affected by the changes...
by dgraffeo
Fri Feb 06, 2015 10:18 am
Forum: Main Forum
Topic: Backup speed with USB 3?
Replies: 11
Views: 4374

Re: Backup speed with USB 3?

Hey there, there might be a couple things I can think of - Do you have a USB 3.0 port you're plugging the USB into? USB 3.0 devices can go into USB 2.0 ports but wouldn't get as much of the speed benefit if that's where they are. If you're using a cable is it a 3.0 cable? Same thing as with the port...
by dgraffeo
Thu Feb 05, 2015 6:04 pm
Forum: Main Forum
Topic: Planned Tracker
Replies: 1
Views: 977

Re: Planned Tracker

Hey. There are no date requirements for the planned tracker. The only thing that's required is for the appointment to be marked as "planned" and for there not to be another appointment with the same appointment number. After that what you see is all based off of the filters in the drop down menus ri...
by dgraffeo
Wed Dec 17, 2014 10:03 am
Forum: Main Forum
Topic: Slow initial delay(Network) on workstation
Replies: 14
Views: 10691

Re: Slow initial delay(Network) on workstation

So modest. Brings a tear to my eye.
by dgraffeo
Tue Dec 16, 2014 10:15 am
Forum: Main Forum
Topic: Getting a .NET error when choosing database
Replies: 5
Views: 1917

Re: Getting a .NET error when choosing database

It is the beta version. The safer version would be 14.2. We use 14.3 here in the office and it works well so it's up to you really.
by dgraffeo
Mon Dec 15, 2014 2:26 pm
Forum: Main Forum
Topic: 835s
Replies: 5
Views: 2285

Re: 835s

Hey there,
I just finished up the feature and it will be included in our next release. There will now be a drop down selection box where you can select all the claim types that you want to display in the History window. Yay!
by dgraffeo
Thu Dec 11, 2014 5:42 pm
Forum: Main Forum
Topic: Encryption / SSD Drive
Replies: 4
Views: 1476

Re: Encryption / SSD Drive

Hey there, I'm not sure if you've found a way around this but for the most part drives aren't interchangeable between Windows/Mac because of the way the drive's filesystems are formatted. I've read that if you format the drive to use the NTFS file system then Windows can read/write to the drive and ...
by dgraffeo
Tue Dec 09, 2014 5:17 pm
Forum: Main Forum
Topic: Getting a .NET error when choosing database
Replies: 5
Views: 1917

Re: Getting a .NET error when choosing database

It looks like you may have a duplicate table in your database. My recommendation would be to run the Database Maintenance tool from within Open Dental. It will likely fix that (plus any other) issues you have! If not, feel free to give us a call. Additionally, before messing with the database it's a...
by dgraffeo
Thu Dec 04, 2014 4:20 pm
Forum: Advanced Topics
Topic: OpenDental in the Cloud... serverless setup
Replies: 5
Views: 5220

Re: OpenDental in the Cloud... serverless setup

Hello,
We have a page about some of this in our manual here: http://www.opendental.com/manual/multiplelocations.html
Perhaps some of this will be of use to you!
by dgraffeo
Mon Dec 01, 2014 4:13 pm
Forum: Developers
Topic: Database Documentation
Replies: 4
Views: 2393

Re: Database Documentation

Hey there, Everything should be back up and running like normal.
by dgraffeo
Mon Dec 01, 2014 11:30 am
Forum: Developers
Topic: Database Documentation
Replies: 4
Views: 2393

Re: Database Documentation

Indeed! We are aware and are looking into what caused the issue so we can get it fixed asap!
by dgraffeo
Mon Nov 24, 2014 4:54 pm
Forum: Main Forum
Topic: Backup
Replies: 4
Views: 1603

Re: Backup

Yes, Antivirus programs cause a lot of problems when trying to run updating software, sadly.
by dgraffeo
Thu Nov 20, 2014 4:38 pm
Forum: Advanced Topics
Topic: Audit Trail Wrong PermType on Deleting Completed Procedures
Replies: 6
Views: 4385

Re: Audit Trail Wrong PermType on Deleting Completed Procedu

Alright, it's been fixed up and should use the appropriate permission type in the next update or so.
by dgraffeo
Wed Nov 19, 2014 4:24 pm
Forum: Developers
Topic: Preventing reverse engineering and protecting IP
Replies: 6
Views: 2887

Re: Preventing reverse engineering and protecting IP

Here's an interesting discussion on the topic that I came across. It may offer some insight into this area of programming that you may not have thought of: http://programmers.stackexchange.com/questions/46434/how-can-software-be-protected-from-piracy TL;DR version: Preventing piracy is impossible un...
by dgraffeo
Wed Nov 19, 2014 11:32 am
Forum: Advanced Topics
Topic: Audit Trail Wrong PermType on Deleting Completed Procedures
Replies: 6
Views: 4385

Re: Audit Trail Wrong PermType on Deleting Completed Procedu

Hi Kevin,
It is indeed a bug! A relic of a bygone era of messing around with the security logging that seems to have been overlooked. It'll get cleaned right up, thanks for pointing it out!
by dgraffeo
Wed Nov 19, 2014 10:08 am
Forum: Developers
Topic: Preventing reverse engineering and protecting IP
Replies: 6
Views: 2887

Re: Preventing reverse engineering and protecting IP

Hey there, In my experience when you compile the code and distribute it as the executable file with associated DLL's it's very hard to reverse engineer it. After compilation what the computer runs is what's known as "machine code" which is not human read-able and is used directly by the computer. Th...
by dgraffeo
Thu Nov 13, 2014 3:56 pm
Forum: Developers
Topic: Timestamp on Payment or PaySplit
Replies: 7
Views: 4012

Re: Timestamp on Payment or PaySplit

Hello, I believe you are correct in that the Payment only has a date of when it is entered and has no hours/minutes information associated with it. Generally we do not keep track of that level of granularity and after researching this issue for you there does not seem to be a way to associate paymen...
by dgraffeo
Tue Oct 28, 2014 2:15 pm
Forum: Developers
Topic: Newbie At Building from Source - Couple Questions
Replies: 8
Views: 12896

Re: Newbie At Building from Source - Couple Questions

Hello, We use Visual Studio 2012 here. Perhaps you could try using that version and see if that fixes some of the problems. Additionally you will often get errors about "Mixed mode assembly" when trying to compile the project in release mode. Try to compile it in Debug mode to begin with. To do this...