Search found 439 matches

by Arna
Fri Feb 22, 2019 2:50 pm
Forum: Main Forum
Topic: Warning from OD about missing "heartbeat" from eServices
Replies: 1
Views: 408

Re: Warning from OD about missing "heartbeat" from eServices

That would be amazing.
I know it's going to be a feature request, but the amount of headache a lost heartbeat causes is insane.
by Arna
Fri Feb 22, 2019 2:49 pm
Forum: Main Forum
Topic: OpenEdge PCI Compliance
Replies: 2
Views: 678

Re: OpenEdge PCI Compliance

I have a bunch of these to complete.
Unlike PaySimple, we have to complete one per practice for X-Charge. Honestly, it's so low on my priority list right now that I'll probably get to it in 2021.
by Arna
Tue Feb 12, 2019 10:37 am
Forum: Main Forum
Topic: Recurring credit card billing outiside the US,ieAUSTRALIA??
Replies: 3
Views: 1019

Re: Recurring credit card billing outiside the US,ieAUSTRALI

I may have an option. I'll be in Australia (Sydney and Wollongong) in June. I'd love to connect before then and go over some merchant services that I have been working on. I'd love to figure out the AfterPay with you too, as I can see how that would be an amazing feature for Aussies. Let's connect o...
by Arna
Thu Jan 03, 2019 1:30 pm
Forum: Advanced Topics
Topic: Avoiding server conflicts
Replies: 13
Views: 1564

Re: Avoiding server conflicts

Are you using the "same" database for both environments?
I try to use unique registration keys for production vs. development environments.
by Arna
Thu Jan 03, 2019 1:24 pm
Forum: Main Forum
Topic: Welcome Back
Replies: 9
Views: 1625

Re: Welcome Back

KevinRossen wrote:
Arna wrote:Thanks!!
Guess what?! https://imgur.com/a/jCgU0iR
Congrats!!!
But what's this:
Image
Unfortunately the only doctor who could do a frenectomy in the area uses the wrong Practice Management software.
I totally judged him for it, too
by Arna
Tue Dec 11, 2018 8:54 am
Forum: Main Forum
Topic: Welcome Back
Replies: 9
Views: 1625

Re: Welcome Back

adearmondsattler wrote:Getting to teach those young'uns about general relativity and whatnot!
Absolutely.

She's already got quite the handle on entropy.
by Arna
Mon Dec 10, 2018 9:34 am
Forum: Main Forum
Topic: Welcome Back
Replies: 9
Views: 1625

Re: Welcome Back

Justin Shafer wrote:Cool!
Quite. It's pretty rad being a "mom". (I'm still getting used to the Americanized spelling)
by Arna
Wed Dec 05, 2018 12:29 pm
Forum: Main Forum
Topic: Cigna as a Secondary Insurance
Replies: 2
Views: 771

Re: Cigna as a Secondary Insurance

*Dons Insurance Nerd Cap* **I am probably the only person in the world who loves Coordination of Benefits** First Question- What are the Coordination of Benefits settings in the seconday plan? They should always be set to Standard or Carve Out (Waaaay less likely to be carve out). The default settin...
by Arna
Wed Dec 05, 2018 12:04 pm
Forum: Main Forum
Topic: XCharge Experience/Feedback
Replies: 12
Views: 16888

Re: XCharge Experience/Feedback

I use X-charge and it is difficult. I've been working on other options because their customer service is atrocious. It is still worth it at the moment for the reconciliation aspect, but everything else about the relationship is strained.
by Arna
Wed Dec 05, 2018 12:02 pm
Forum: Main Forum
Topic: Welcome Back
Replies: 9
Views: 1625

Re: Welcome Back

Thanks!!

Guess what?! https://imgur.com/a/jCgU0iR
by Arna
Mon Dec 03, 2018 3:24 pm
Forum: Main Forum
Topic: Anybody using Brighter Schedule can share their experience?
Replies: 5
Views: 2160

Re: Anybody using Brighter Schedule can share their experie

I just got a call from Brighter regarding their service and it was REALLY concerning. My call got escalated to their "IT" because I was asking about how they connect to the database. Their answers didn't instill much confidence regarding their legitimacy. It was very obvious to me that he didn't rea...
by Arna
Wed May 03, 2017 12:14 pm
Forum: Main Forum
Topic: Appointments with attached tx plan items
Replies: 2
Views: 3435

Re: Appointments with attached tx plan items

Recall will not work if you don't attach those procedures to future appointments.

Why not restrict her permissions instead? You can remove the complete appointment permission from a user.
by Arna
Wed May 03, 2017 11:10 am
Forum: Main Forum
Topic: Open Dental Plugin to use IntraOral Cameras
Replies: 27
Views: 24128

Re: A FREE Open Dental Plugin to use Cameras without Twain

OK- so we think we have it figured. The issue with the software is not Open Dental specifically, but with AVAST and AVG. https://forum.avast.com/index.php?topic=201702.0 If you are getting a black screen when trying to use your intraoral camera and have AVAST installed, you may want to visit the lin...
by Arna
Tue May 02, 2017 10:10 pm
Forum: Main Forum
Topic: Controlled substance documentation
Replies: 1
Views: 2471

Re: Controlled substance documentation

The most glaring thing I see that will get in the way of your FR is the fact that you have to mark any drug as controlled in Open Dental in order for the DEA # to print on Rx, which means most drugs in OD are flagged as controlled substances. You could solicit the use of automation (you'd still need...
by Arna
Tue May 02, 2017 4:36 pm
Forum: Main Forum
Topic: Open Dental Plugin to use IntraOral Cameras
Replies: 27
Views: 24128

Re: A FREE Open Dental Plugin to use Cameras without Twain

***** ATTENTION ***** It has been reported that there are some compatability issues with this plugin and newer versions of Open Dental. There has been a reported loss in functionality in version 16.4. Unfortunately, Justin is unable to work on this project right now, so please consider this plugin b...
by Arna
Tue May 02, 2017 1:18 pm
Forum: Main Forum
Topic: Do you think OD needs a tab for Dental History?
Replies: 5
Views: 7143

Re: Do you think OD needs a tab for Dental History?

Good question Jason . Actually, this morning, a new patient came in with a fairly detailed dental history which we documented on paper... and that's simple enough. I think that this could be a new TAB on the medical HX But some of the items would be: -Previous dentist's name, address, phone -Date o...
by Arna
Tue May 02, 2017 1:17 pm
Forum: Main Forum
Topic: Do you think OD needs a tab for Dental History?
Replies: 5
Views: 7143

Re: Do you think OD needs a tab for Dental History?

Rickliftig wrote:
******* And this reminded me - of course, we can share sheets - can you think of a way to share autonotes?
That would be the best feature, ever!
by Arna
Wed Apr 05, 2017 11:37 pm
Forum: Main Forum
Topic: Mobile App showing unscheduled appointments
Replies: 2
Views: 2157

Re: Mobile App showing unscheduled appointments

Which version of Open Dental are you using?
by Arna
Wed Apr 05, 2017 9:14 am
Forum: Main Forum
Topic: Windows Server 2012 or 2016 R2 purchase
Replies: 3
Views: 3973

Re: Windows Server 2012 or 2016 R2 purchase

^
What Rod said. Your server OS is really not the place to try and pinch pennies. There are many other low hanging fruits that you can attack to reduce overhead. If you can find someone that will sell you an OEM copy, you may save a few $$. Newegg is a solid recommendation.
by Arna
Wed Apr 05, 2017 9:10 am
Forum: Main Forum
Topic: Changing prescheduled provider
Replies: 17
Views: 23129

Re: Changing prescheduled provider

Your Hygenist needs to be marked as a secondary provider in Lists > Providers.

And tell the doc that $159 is way cheaper than denied claims. Trust me on that one (Cleaning up over $100k of unpaid claims mess due to an incorrect setup).
by Arna
Mon Mar 20, 2017 9:54 pm
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 8602

Re: Electronic Attachment Vendors

cmcgehee wrote:Regarding Tesia, I would like to say that we have been informed that Renaissance will be phasing out Tesia. They will be transitioning Tesia's users to a custom Renaissance format that does not have data validation within Open Dental.
Ew.
by Arna
Fri Mar 17, 2017 5:51 pm
Forum: Main Forum
Topic: List of patients for Diagnosed Procedure Codes
Replies: 3
Views: 2884

Re: List of patients for Diagnosed Procedure Codes

You can use the built in Treatment Finder to find patients that have a specified Procedure Code on their Treatment Plan. The one limitation of this report is the inability to run all subscribers of a plan, regardless of plan effective month. Most plans default to start on a calendar year, but for th...
by Arna
Fri Mar 17, 2017 12:01 pm
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 8602

Re: Electronic Attachment Vendors

Musketeer wrote:Did Renaissance buy out Tesia and now it is under Renaissance control?
Yes. Tesia became a subsuduary of Renaissance Electronic Services back in 2012.
by Arna
Fri Mar 17, 2017 11:59 am
Forum: Main Forum
Topic: Med HX with Surface Pro 2 or 3
Replies: 3
Views: 2716

Re: Med HX with Surface Pro 2 or 3

I use them in my offices, and will NEVER go back. They're so slick and easy to use.

I actually use them as the primary computer in every operatory. Make sure you get a solid case for them, though. I'll send you a video of how I use mine so that you can see them in action if you'd like.
by Arna
Fri Mar 17, 2017 11:54 am
Forum: Main Forum
Topic: Scanner for X-rays and charts
Replies: 2
Views: 1973

Re: Scanner for X-rays and charts

You want to scan film?
by Arna
Thu Mar 16, 2017 11:22 pm
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 8602

Re: Electronic Attachment Vendors

rhaber123 wrote:Tesia Clearinghouse
https://www.tesia.com/eattachments.html
Ooooh- fancy! Thanks for sharing. I hadn't heard of this one, yet.
by Arna
Thu Mar 16, 2017 7:05 pm
Forum: Main Forum
Topic: Electronic Attachment Vendors
Replies: 12
Views: 8602

Re: Electronic Attachment Vendors

There are only two for dental, and NEA definitely dominates the market. ClaimConnect have their own system they rolled out last year, however I'd talk to them about it, as they're pretty frank about the advantages and disadvantages.
by Arna
Thu Mar 16, 2017 5:44 pm
Forum: Main Forum
Topic: Auto adjust code when I change # of surfaces
Replies: 7
Views: 5104

Re: Auto adjust code when I change # of surfaces

JLM wrote:1) cool
2) Don't care about other users, just how it affects me. (said every user).
3) Jeez, I'm at 16.1 and already feel obsolete. Good job keeping the documentation current.

Jim
That's why you're the man :)
by Arna
Wed Mar 15, 2017 1:52 pm
Forum: Main Forum
Topic: Today was my last day at Open Dental
Replies: 8
Views: 2987

Re: Today was my last day at Open Dental

JLM wrote:Oops. smarterdentist.com is a dead link. Someone forgot to pay the webhosting bill...

JLM
Interesting- I can see it on my end :/

You had me scared there for a moment!!
by Arna
Wed Mar 15, 2017 1:51 pm
Forum: Main Forum
Topic: INtermigle family members on E-statements standard now?
Replies: 4
Views: 1578

Re: INtermigle family members on E-statements standard now?

So, she would choose electronic statements, then ok , then click back into it and there was the option to uncheck intermigle, then print to our e-statment provider. Now that option is gone. She was definitely able to do it in the previous versions. There is no workaround. Even if she thought they w...
by Arna
Tue Mar 14, 2017 3:15 pm
Forum: Main Forum
Topic: INtermigle family members on E-statements standard now?
Replies: 4
Views: 1578

Re: INtermigle family members on E-statements standard now?

E-statements have always intermingled families since the beginning of Open Dental time. http://opendental.com/manual/ebill.html
Unfortunately there's no getting around this for electronic bills. If you process in Open Dental, then Jason's suggestions above will work.
by Arna
Tue Mar 14, 2017 2:05 pm
Forum: Main Forum
Topic: my Delta write off for Pro does not pick up on claims
Replies: 1
Views: 688

Re: my Delta write off for Pro does not pick up on claims

What's the plan type set to?
Is it PPO Percentage?
If so, double click into the claim and try hitting "Recalculate Estimates".
by Arna
Fri Mar 03, 2017 6:41 pm
Forum: Main Forum
Topic: How to make chart view fullscreen?
Replies: 4
Views: 3893

Re: How to make chart view fullscreen?

Jason, I think doc is asking if when expanding the screen, everything will show.

Is your screen resolution turned down? Is something missing, or is there a lot of dead space?

Increasing the screen resolution will make it so you can view a lot more. If you've got dead space, that's by design.
by Arna
Fri Mar 03, 2017 6:39 pm
Forum: Main Forum
Topic: How to make the rotated teeth visible on chart?
Replies: 2
Views: 2315

Re: How to make the rotated teeth visible on chart?

I'm guessing your graphics are set to Simple. Go to File > Graphics. Choose DirectX (if you have it installed), or otherwise OpenGL. Choose Double Buffering Choose the first format of four that appear in the grid. You'll have teeth that rotate, don't print black on a treatment plan and that don't fl...
by Arna
Thu Feb 23, 2017 11:24 pm
Forum: Main Forum
Topic: Current recomendations Re: ERA and eligibility
Replies: 2
Views: 2265

Re: Current recomendations Re: ERA and eligibility

You'll need to upgrade to get the ERA functionality, which will mean going back onto support. Emdeon/Change Healthcare does offer ERA support built into Open Dental, and it works quite well. I'm not the biggest fan of Real Time Eligibility and Benefits. The information that is returns is overwhelmin...
by Arna
Thu Feb 23, 2017 11:19 pm
Forum: Main Forum
Topic: Possible to export all patient database to excel?
Replies: 2
Views: 3100

Re: Possible to export all patient database to excel?

Short answer- No

Long answer- Not really. What are you trying to do? The nature of a relational database makes it hard to pull the data out into a flat file in any meaningful manner.
by Arna
Thu Feb 23, 2017 11:13 pm
Forum: Main Forum
Topic: Today was my last day at Open Dental
Replies: 8
Views: 2987

Re: Today was my last day at Open Dental

Best of luck Arna. We users will miss you, but isn't it great to see the community that you have helped nurture over the years evolve into " a movement"? best, Rick Thanks everyone. It's now OD forum official. I just changed my signature :o And to Rick- it's AMAZING to see that this community has e...
by Arna
Fri Feb 03, 2017 5:06 pm
Forum: Main Forum
Topic: Today was my last day at Open Dental
Replies: 8
Views: 2987

Today was my last day at Open Dental

Good afternoon fellow dental nerds, I have some big news. Today was my last day with Open Dental. I am leaving Open Dental to pursue a project I've been involved with for a while. Although I won't be an official employee of the company anymore, I will still be involved with their operation from the ...
by Arna
Wed Feb 01, 2017 1:34 pm
Forum: Main Forum
Topic: Open Dental Plugin to use IntraOral Cameras
Replies: 27
Views: 24128

Re: A FREE Open Dental Plugin to use Cameras without Twain

Justin Shafer wrote:That's funny! "mugshots" :D
Trust you to have an opinion ;)
by Arna
Wed Feb 01, 2017 1:31 pm
Forum: Main Forum
Topic: Electronic Lab slips?
Replies: 6
Views: 7566

Re: Electronic Lab slips?

noestervemb wrote:I just submitted a feature request for individual sheets per provider. Would allow a lot of nice new functions like individual letters, postop instructions etc as well.
Great idea
by Arna
Wed Jan 25, 2017 3:29 pm
Forum: Main Forum
Topic: how to record personal info on a patient
Replies: 5
Views: 7339

Re: how to record personal info on a patient

Clinical notes in the medical history chart (pink section) are great, as they're not viewable unless you have the Med Hx open. Granted, it's not the intended use of that field, but it may be what you're looking for: http://opendental.com/manual/medical.html
by Arna
Tue Jan 24, 2017 1:25 pm
Forum: Main Forum
Topic: Open Dental Plugin to use IntraOral Cameras
Replies: 27
Views: 24128

Re: A FREE Open Dental Plugin to use Cameras without Twain

That's exactly what this does. I have it hard coded to go into the "Photos" category instead of "Patient Pictures". Those 2 categories confuse me. I think of Patient Pictures as the picture you might take when they walk in, or in the chair, not of teeth? Patient Portrait = Patient Pictures? You're ...
by Arna
Fri Jan 20, 2017 12:23 pm
Forum: Main Forum
Topic: Electronic Lab slips?
Replies: 6
Views: 7566

Re: Electronic Lab slips?

I just create a duplicate lab for each service they offer if a different sheet is needed.
by Arna
Thu Jan 19, 2017 11:05 am
Forum: Main Forum
Topic: Changing font colors
Replies: 5
Views: 6934

Re: Changing font colors

Yes, double click on that color in Setup>Definitions and you'll have the option to change it to something that's easier for you to read.
by Arna
Mon Jan 16, 2017 2:54 pm
Forum: Main Forum
Topic: Recent Adobe Acrobat update
Replies: 6
Views: 8161

Re: Recent Adobe Acrobat update

Rickliftig wrote:
Justin Shafer wrote:
Adobe is starting to kinda.. suck.
You're being very kind.

Rick
Adobe is a socially acceptable virus. Long after civilization has fallen, rogue computers will still be asking for Adobe updates.
by Arna
Tue Jan 10, 2017 11:27 am
Forum: Main Forum
Topic: Automatically associate a code
Replies: 4
Views: 3895

Re: Automatically associate a code

What Jorge said. Create a Procedure Button.
by Arna
Wed Dec 21, 2016 10:14 am
Forum: Main Forum
Topic: Finding a report: Payments made as part of payment plan
Replies: 3
Views: 2995

Re: Finding a report: Payments made as part of payment plan

The case where one payment is split into both regular and payment plans needs to be considered. I'm sure we can develop a query, however I'd like to see this as part of the software at some stage. Payment plans are a pretty popular feature and it'd be nice to be able to analyze that data a little de...
by Arna
Tue Dec 20, 2016 6:42 pm
Forum: Main Forum
Topic: Finding a report: Payments made as part of payment plan
Replies: 3
Views: 2995

Re: Finding a report: Payments made as part of payment plan

This is surprisingly difficult for me to find. We may have to write a query to pull this information. http://opendentalsoft.com:1942/ODQueryRequest/QueryRequestForm.aspx There is also no feature request to have a report that can return payments attached to payment plans. I would highly encourage you...
by Arna
Tue Dec 20, 2016 3:04 pm
Forum: Main Forum
Topic: Export progress notes?
Replies: 5
Views: 4078

Re: Export progress notes?

That's a lot easier, plus, It's easy to prove there were no modifications made to your data in case that's a factor that needs to be considered.
by Arna
Tue Dec 20, 2016 11:14 am
Forum: Main Forum
Topic: Export progress notes?
Replies: 5
Views: 4078

Re: Export progress notes?

You can filter what shows in the chart before you print.

http://opendental.com/manual/showtabchart.html
by Arna
Fri Dec 09, 2016 12:48 pm
Forum: Advanced Topics
Topic: ProcNote Stored Historical Change
Replies: 4
Views: 6158

Re: ProcNote Stored Historical Change

The active note is whichever is showing in the chart module when not in Audit mode. It's typically the note with the latest date stamp.
by Arna
Mon Dec 05, 2016 10:23 am
Forum: Main Forum
Topic: Scan EOB when No insurance payment is made
Replies: 12
Views: 10295

Re: Scan EOB when No insurance payment is made

Awesome- thanks.
This is a feature that I know a lot of users would love to see added to the software.
by Arna
Fri Dec 02, 2016 1:40 pm
Forum: Main Forum
Topic: Scan EOB when No insurance payment is made
Replies: 12
Views: 10295

Re: Scan EOB when No insurance payment is made

Workarounds have other consequences, though, such as changing your production and income reports. Just be mindful of that before implementing that change into your workflow.
by Arna
Tue Nov 29, 2016 12:00 pm
Forum: Main Forum
Topic: Scan EOB when No insurance payment is made
Replies: 12
Views: 10295

Re: Scan EOB when No insurance payment is made

That functionality has been requested in Feature Request 2883- "Attach individual no payment claims to EOBs". Go ahead and throw some votes that way if you're interested in having it added to the software.
by Arna
Mon Nov 28, 2016 7:02 am
Forum: Main Forum
Topic: Database Version Roll Back from V.16.3.21 to V16.2.48
Replies: 1
Views: 2202

Re: Database Version Roll Back from V.16.3.21 to V16.2.48

No.
Open Dental creates a restore point at the time of the update. You would have to choose to restore that database and lose the data entered or continue forwards with your Open Dental versions. Why do you want to roll back?
by Arna
Mon Nov 28, 2016 7:01 am
Forum: Main Forum
Topic: unsure how to fix this error message
Replies: 7
Views: 6675

Re: unsure how to fix this error message

If you can access Open Dental on another machine, go to Reports > User Query.
Type in

Code: Select all

flush hosts
and click 'OK"
Try reopening the workstation
by Arna
Mon Nov 21, 2016 11:07 am
Forum: Main Forum
Topic: Payment plans
Replies: 3
Views: 4066

Re: Payment plans

Before we try and answer this one, it'd be helpful to understand how the fee is structured. Is it a one time admin fee? When is it charged? Is it a flat fee regardless of the principal loan amount or is it a percentage of the loan amount? Are you charging interest on your payment plans? There are al...
by Arna
Wed Nov 02, 2016 2:40 pm
Forum: Main Forum
Topic: controlled substances printing
Replies: 9
Views: 9949

Re: controlled substances printing

Hrm. Open Dental will typically assign prescriptions to the non-secondary providers first. Is the hygienist being set as the primary provider for appointments in your practice? I don't think so? When I double click a hygiene appointment it lists me as the Provider and her as the Hygienist and the c...
by Arna
Wed Nov 02, 2016 11:28 am
Forum: Main Forum
Topic: controlled substances printing
Replies: 9
Views: 9949

Re: controlled substances printing

Hrm. Open Dental will typically assign prescriptions to the non-secondary providers first. Is the hygienist being set as the primary provider for appointments in your practice?
by Arna
Mon Oct 31, 2016 2:14 pm
Forum: Main Forum
Topic: controlled substances printing
Replies: 9
Views: 9949

Re: controlled substances printing

I suspect your Hygienist is not set up as a secondary provider in Lists > Providers.
by Arna
Mon Oct 31, 2016 9:51 am
Forum: Main Forum
Topic: controlled substances printing
Replies: 9
Views: 9949

Re: controlled substances printing

You can set controlled prescriptions to print to a particular printer, yes: http://opendental.com/manual/printersetup.html
by Arna
Wed Oct 26, 2016 10:17 am
Forum: Main Forum
Topic: Demand Force
Replies: 3
Views: 3749

Re: Demand Force

Open Dental has been adding these features into the software as native products so that a third party vendor may not be needed. We currently have appointment reminders and confirmations automated within the program and are actively working. http://opendental.com/manual/confirmationlist.html http://o...
by Arna
Thu Oct 13, 2016 2:02 pm
Forum: Advanced Topics
Topic: Problem with hydrocodone elixir in NewCrop Rx
Replies: 3
Views: 3463

Re: Problem with hydrocodone elixir in NewCrop Rx

Thanks for letting us know about this issue. I have escalated to our eRX team who should be in touch with you shortly.
by Arna
Wed Oct 12, 2016 10:49 am
Forum: Main Forum
Topic: X12 Format from Insurance
Replies: 3
Views: 4364

Re: X12 Format from Insurance

Open Dental currently is programmed to automatically receive and process ERAs from ClaimConnect, Denti-Cal, Mercury DE and Emdeon (WebMD/Change Healthcare).
by Arna
Tue Oct 11, 2016 11:09 am
Forum: Main Forum
Topic: Progress notes
Replies: 4
Views: 4459

Re: Progress notes

Go to the chart module.
Under the Show Tab, you have the option to set a date range. There is a box that says 'All Dates'. Click on the icon with '...' directly beside it to choose your date range.
Once you've filtered to only show the notes you wish, you can right click on the chart and print.
by Arna
Mon Oct 10, 2016 10:42 am
Forum: Main Forum
Topic: OD capabilities for dr's websites
Replies: 2
Views: 3442

Re: OD capabilities for dr's websites

Open Dental's eServices are the tools that patients would use to communicate back in to Open Dental. Some of these services would be appropriate to intgrate into your website if you choose. http://opendental.com/manual/eservices.html You should definitely consider web forms. They are included in you...
by Arna
Mon Oct 10, 2016 10:36 am
Forum: Main Forum
Topic: Statement Preferences
Replies: 4
Views: 4209

Re: Statement Preferences

When you go to Setup > Definitions > Billing Types, there will be three columns- Name, E=Email bill, and Hide.
Double click on the billing type you wish to set as an email billing type and type an 'E' in the E=Email bill box.
Click OK.
by Arna
Thu Oct 06, 2016 10:57 am
Forum: Main Forum
Topic: Bad Debt
Replies: 6
Views: 6446

Re: Bad Debt

So you want an Aging report that shows families with balances at least 6 months old? To remove them from your Aging, are you going to writeoff the balances? I'd recommend changing their billing type so that you can still report on those patients, but you have the option to not include that billing t...
by Arna
Thu Oct 06, 2016 10:55 am
Forum: Main Forum
Topic: Statement Preferences
Replies: 4
Views: 4209

Re: Statement Preferences

Email is the default mode when the patient has an email billing type (in Definitions, Billing Types, E has been entered for E=Email bill). These statements will be emailed directly from Open Dental from the Email From address. The statement will be attached to the email as a .pdf and the default ema...
by Arna
Wed Oct 05, 2016 9:30 am
Forum: Main Forum
Topic: Insurance Estimate not showing in Account Module
Replies: 8
Views: 7850

Re: Insurance Estimate not showing in Account Module

It's worth submitting a feature request if you'd like to see the functionality.
by Arna
Tue Oct 04, 2016 9:57 am
Forum: Main Forum
Topic: Bad Debt
Replies: 6
Views: 6446

Re: Bad Debt

How do you define bad debt?
by Arna
Tue Oct 04, 2016 9:57 am
Forum: Main Forum
Topic: Aging
Replies: 2
Views: 2997

Re: Aging

You should use billing types when you are sending someone to collections. You can filter your reports based on Billing Type, so assigning that account as a bad debt will help you avoid seeing them in reports (if you don't want to) and avoid sending them statements: http://opendental.com/manual/defin...
by Arna
Tue Sep 27, 2016 9:20 am
Forum: Main Forum
Topic: Insurance Estimate not showing in Account Module
Replies: 8
Views: 7850

Re: Insurance Estimate not showing in Account Module

No, it's not how it is supposed to work. Did you call support?
by Arna
Mon Sep 26, 2016 10:46 am
Forum: Sharing
Topic: Consent forms
Replies: 5
Views: 12126

Re: Consent forms

You can export a sheet from Open Dental and it creates the xml.
by Arna
Mon Sep 26, 2016 9:00 am
Forum: Main Forum
Topic: codenum error on the treatment plan
Replies: 1
Views: 1957

Re: codenum error on the treatment plan

You will need to run a database maintenance. It appears you have a little corrupt data that needs cleaning.
If you'd like, give us a call and we'll run it with you.
by Arna
Fri Sep 23, 2016 12:27 pm
Forum: Main Forum
Topic: credit card options
Replies: 2
Views: 2570

Re: credit card options

Arna wrote:We are always open, however it's an expensive endeavor to undertake, so without an overwhelming push for another payer or someone offering to pay for the programming time, the priority will remain where it is.
by Arna
Fri Sep 23, 2016 12:23 pm
Forum: Main Forum
Topic: credit card options
Replies: 2
Views: 2570

Re: credit card options

We are always open, however it's an expensive endeavor to undertake, so without an overwhelming push for another payer or someone offering to pay for the programming time, the priority will remain low.
by Arna
Wed Sep 21, 2016 10:03 am
Forum: Main Forum
Topic: Emailing bills - How do you make it work?
Replies: 5
Views: 4722

Re: Emailing bills - How do you make it work?

Are you wanting to batch them out, or send them individually?
You always have the option to send a statement from within the patient's account.
by Arna
Wed Sep 21, 2016 10:01 am
Forum: Main Forum
Topic: Insurance Estimate not showing in Account Module
Replies: 8
Views: 7850

Re: Insurance Estimate not showing in Account Module

Probably. It'd be easiest to just take a look. Perhaps your claimprocs weren't created, or the benefit span is incorrect.
by Arna
Mon Sep 19, 2016 10:03 am
Forum: Main Forum
Topic: The dental Gods have answered my prayers
Replies: 26
Views: 8231

Re: The dental Gods have answered my prayers

Thanks Team OD for finally coming up with Multiple Prescriptions , we have started to use it in Live settings. Having entered many drugs and various combinations - A need to have a search option apart from scroll is being felt by the doctors. This would not only improve the ease of use but also add...
by Arna
Mon Sep 19, 2016 10:02 am
Forum: Main Forum
Topic: XCharge Experience/Feedback
Replies: 12
Views: 16888

Re: XCharge Experience/Feedback

enamelrod wrote:does payment depot integrate with OD?
Currently only PayConnect and XCharge are integrated within Open Dental.
by Arna
Fri Sep 16, 2016 2:08 pm
Forum: Advanced Topics
Topic: Database location.
Replies: 6
Views: 5762

Re: Database location.

Your graphics settings are likely causing the crash.
On a workstation that is operational, perform the following steps:
1. Go to Setup > Advanced Setup > Computers
2. Highlight the computer that is not working
3. Click 'Use Simple Graphics'

That should resolve the issue.
by Arna
Fri Sep 16, 2016 10:42 am
Forum: Advanced Topics
Topic: Database location.
Replies: 6
Views: 5762

Re: Database location.

An easy way to stop this happening is to run Open Dental as Admin, and choose the box that says "Do Not Show This Window on Startup".
by Arna
Thu Sep 15, 2016 11:09 am
Forum: Main Forum
Topic: User manual
Replies: 1
Views: 1702

Re: User manual

These are appointment procedure quick adds. To edit them, go to Setup > Definitions > Appt Proc Quick Adds. http://opendental.com/manual/definitionguidelines.html
We're in the process of updating our web manual and have passed your feedback on to our technical writers.
by Arna
Wed Sep 14, 2016 12:02 pm
Forum: Main Forum
Topic: Setting up a network
Replies: 1
Views: 915

Re: Setting up a network

This is the million dollar question. If you've never done it before, you may want to recruit some professional help, as you will need to do a Security Risk Analysis for HIPAA. After your staff, your network setup and security is typically the biggest vulnerability in an office. http://opendental.com...
by Arna
Wed Sep 14, 2016 11:43 am
Forum: Main Forum
Topic: PayConnect experience/feedback
Replies: 4
Views: 3313

Re: PayConnect experience/feedback

I do know that PayConnect engineers have been working very hard to finalize a PCI compliant product. They'll be online with chip readers at some point too.
by Arna
Wed Sep 14, 2016 11:41 am
Forum: Main Forum
Topic: The dental Gods have answered my prayers
Replies: 26
Views: 8231

Re: The dental Gods have answered my prayers

It's coming. We just released 16.3 to the wild. It takes us some time to finalize all the builds.
by Arna
Wed Sep 14, 2016 11:03 am
Forum: Main Forum
Topic: Trick to show missing crown/retained root tips on chart
Replies: 18
Views: 11340

Re: Trick to show missing crown/retained root tips on chart

You can change the chart background color in Setup > Definitions > Chart Graphic Colors. The Main Background color can be modified.
by Arna
Wed Sep 14, 2016 11:00 am
Forum: Main Forum
Topic: PayConnect experience/feedback
Replies: 4
Views: 3313

Re: PayConnect experience/feedback

The smart chip reader is not mandated. All that transition did was shift the responsibility from the bank to the one taking payment if there are fraudulent transactions. Whilst this is still a risk in dentistry, the risk is much smaller than general retail as you know your patients and are constantl...
by Arna
Tue Sep 13, 2016 12:08 pm
Forum: Main Forum
Topic: Bridge to Open Dental ?
Replies: 2
Views: 1334

Re: Bridge to Open Dental ?

We have a HL7 interface.
What exactly are you trying to do?
by Arna
Tue Sep 13, 2016 9:44 am
Forum: Main Forum
Topic: XCharge Experience/Feedback
Replies: 12
Views: 16888

Re: XCharge Experience/Feedback

I think the lack of response is dentists taking the first week or two of September off due to the lower production numbers that back to school affords.

XCharge is our most popular processor. There are a lot of people who use it.
by Arna
Tue Sep 06, 2016 11:51 am
Forum: Main Forum
Topic: Query for the Open Dental Facebook Support Group
Replies: 3
Views: 1275

Re: Query for the Open Dental Facebook Support Group

This query returns the average production for each hour in a date range /*373 Production, procedure and appointment count by time of day (summed hourly), currently set to 7AM to 7PM, can be adjusted, based on apt start time. Does not 'spread' production through apt duration could be adjusted to show...
by Arna
Tue Sep 06, 2016 11:46 am
Forum: Main Forum
Topic: Query for the Open Dental Facebook Support Group
Replies: 3
Views: 1275

Query for the Open Dental Facebook Support Group

I was unable to post this to Facebook, so I adding here to cross post. This is a great query to analyze your collections vs production and see your new patient activity. /*514 Daily Report.*/ /*Calculate current or historical accounts receivable, collectible, outstanding insurance estimates. Note th...
by Arna
Tue Sep 06, 2016 9:30 am
Forum: Main Forum
Topic: Billing Patients Multiple Times
Replies: 4
Views: 3453

Re: Billing Patients Multiple Times

We typically balance bill a patient (from the account module), when the insurance payment comes in and is recorded. When we run the billing from the manage utility, these same patients are coming up in the billing list i.e., sent a statement on 8/25 but they are popping up in the billing module as ...
by Arna
Fri Sep 02, 2016 1:44 pm
Forum: Main Forum
Topic: Trick to show missing crown/retained root tips on chart
Replies: 18
Views: 11340

Re: Trick to show missing crown/retained root tips on chart

If you can't figure it out by Tues, give me a quick call. It's probably something really simple that we're overlooking.
by Arna
Fri Sep 02, 2016 12:15 pm
Forum: Main Forum
Topic: Trick to show missing crown/retained root tips on chart
Replies: 18
Views: 11340

Re: Trick to show missing crown/retained root tips on chart

Did you select a tooth before using the code? Is it registering the tooth number in the chart?
by Arna
Fri Sep 02, 2016 9:54 am
Forum: Main Forum
Topic: Trick to show missing crown/retained root tips on chart
Replies: 18
Views: 11340

Re: Trick to show missing crown/retained root tips on chart

Rickliftig wrote:
enamelrod wrote:the master strikes again... you always seem to have great tricks
I was the kid that pulled all the toys apart to see how they worked (Couldn't get them back together again, though!) :D
Were you responsible for all the broken remote controls in the house?
by Arna
Fri Sep 02, 2016 9:53 am
Forum: Main Forum
Topic: Trick to show missing crown/retained root tips on chart
Replies: 18
Views: 11340

Re: Trick to show missing crown/retained root tips on chart

Double check that the code is set to chart as a tooth type in Lists > Procedure Codes and double check your paint type. Either the Tx area or the paint type (or both) is off.

Is it dark green? That's fantastically morbid.
by Arna
Fri Sep 02, 2016 9:52 am
Forum: Main Forum
Topic: Billing Patients Multiple Times
Replies: 4
Views: 3453

Re: Billing Patients Multiple Times

I'm guessing that you have your billing preferences set to send another statement if a payment is made on the account. The preference is labeled 'Include any accounts with insurance payments, procedures, or payplan changes since the last bill'. If that preference is checked, a new statement will be ...
by Arna
Thu Sep 01, 2016 3:28 pm
Forum: Main Forum
Topic: Trick to show missing crown/retained root tips on chart
Replies: 18
Views: 11340

Re: Trick to show missing crown/retained root tips on chart

That's a great workaround. I know we have a feature request for a retained root graphic (I know, because I added it) #217. On my notes, we actually state "It should be possible to create a dummy code with a crown drawing type and dark black color to signify a total missing coronal tooth structure". ...
by Arna
Wed Aug 31, 2016 12:20 pm
Forum: Main Forum
Topic: webforms
Replies: 2
Views: 3592

Re: webforms

Are you using the Open Dental web form platform, or a third party?
by Arna
Wed Aug 24, 2016 10:09 am
Forum: Main Forum
Topic: Is it bad to force taskkill Open Dental?
Replies: 4
Views: 3384

Re: Is it bad to force taskkill Open Dental?

I'm going to leave this one to the engineers, however as long as you aren't trying to enter data in the same windows and the exact same time you kill the program, I think it will be OK. We really should look into WHY there are so many windows open. I think there is a process problem with your staff....
by Arna
Tue Aug 23, 2016 3:33 pm
Forum: Sharing
Topic: Traumatized tooth exam
Replies: 4
Views: 7702

Re: Traumatized tooth exam

I believe it is an exam sheet. http://opendental.com/manual/examsheets.html
by Arna
Mon Aug 22, 2016 2:35 pm
Forum: Main Forum
Topic: Perio charting previous exams
Replies: 5
Views: 4464

Re: Perio charting previous exams

Interesting. Which version of Open Dental are you using?
by Arna
Mon Aug 22, 2016 11:56 am
Forum: Main Forum
Topic: Perio charting previous exams
Replies: 5
Views: 4464

Re: Perio charting previous exams

I'm assuming you're double clicking on the exam you've created to get the 'Edit Perio Date' window, correct?
What's prohibiting you from changing the date? Is it greyed out?
by Arna
Mon Aug 22, 2016 9:56 am
Forum: Main Forum
Topic: Open Dental with Primesuite?
Replies: 2
Views: 3286

Re: Open Dental with Primesuite?

Open Dental has HL7 capabilities, which is the standard for information exchange between medical softaware programs. I'd highly recommend you contact our implementaion team to discuss. I'd be happy to make an introduction, or you could email implementations@opendental.com. They'll be able to discuss...
by Arna
Mon Aug 22, 2016 9:52 am
Forum: Main Forum
Topic: improving referral accuracy
Replies: 9
Views: 11045

Re: improving referral accuracy

Are you currently using the internal referral features?
If so, to what capacity?
by Arna
Thu Aug 18, 2016 11:56 am
Forum: Main Forum
Topic: Problem with XDR after server upgrade to Windows 10
Replies: 3
Views: 4893

Re: Problem with XDR after server upgrade to Windows 10

As Dr. Fuchs mentions, turning off password protected sharing is a bandaid solution and increases your vulnerability. When you turn it back on, you should browse to your XDR image files in your File Explorer. You'll be prompted to enter your network credentials. Do this and check the box to remember...
by Arna
Mon Aug 15, 2016 9:49 am
Forum: Main Forum
Topic: Updating OD - Stuck in File Copier loop
Replies: 3
Views: 4041

Re: Updating OD - Stuck in File Copier loop

Try running the installer as Admin.
by Arna
Thu Aug 11, 2016 5:04 pm
Forum: Advanced Topics
Topic: Bloat-free backup folders and files?
Replies: 4
Views: 4118

Re: Bloat-free backup folders and files?

I like the idea of moving the bloat for now. Just to be sure.

I'm assuming you've got your backup strategy nailed down.
by Arna
Thu Aug 11, 2016 4:47 pm
Forum: Advanced Topics
Topic: Cryptic NewCropRx message
Replies: 3
Views: 2778

Re: Cryptic NewCropRx message

Per NewCrop: "This is an issue with Verizon that they are working to resolve. Essentially they are taking too long to reply to NewCrop with the signed script that must be forwarded to the pharmacy. To help reduce these errors NewCrop will be increasing the time we wait for a response from Verizon. T...
by Arna
Thu Aug 11, 2016 12:24 pm
Forum: Advanced Topics
Topic: Cryptic NewCropRx message
Replies: 3
Views: 2778

Re: Cryptic NewCropRx message

I don't know.
I'm asking NewCrop.
by Arna
Thu Aug 11, 2016 10:24 am
Forum: Advanced Topics
Topic: Bloat-free backup folders and files?
Replies: 4
Views: 4118

Re: Bloat-free backup folders and files?

How much memory are we talking here? With the exception of the OpenDentImages folder, these files are not large at all, correct? I second David's suggestion to give us a call. It's important you know exactly which files are in use, and which ones are redundant. Don't go removing things without makin...
by Arna
Fri Aug 05, 2016 12:59 pm
Forum: Main Forum
Topic: Charting caries
Replies: 4
Views: 6521

Re: Charting caries

You have the option to add a Dx to a Treatment Planned procedure. If you are treatment planning due to a diagnosis, there's no real reason for double entry. If you want to add a diagnosis, but not treatment plan anything just yet, I like to use the watch codes to indicate that there is something goi...
by Arna
Thu Aug 04, 2016 4:03 pm
Forum: Main Forum
Topic: what type of computers??
Replies: 2
Views: 3119

Re: what type of computers??

Open Dental will require Windows in order to run the program. It is possible to run Windows on a Mac, and we discuss it on our web manual: http://opendental.com/manual/clinuxmac.html . Your two options are to run Windows in parallels or bootcamp. This will work with any Mac you have in your environm...
by Arna
Thu Aug 04, 2016 9:08 am
Forum: Advanced Topics
Topic: Question about OpenDental and Amazon EC2
Replies: 18
Views: 16514

Re: Question about OpenDental and Amazon EC2

A BAA is a Business Associate Agreement. They are required as part of HIPAA in the United States (Health Insurance Portability and Accountability Act).
For Singapore outfits, you will need to comply with your local and federal privacy laws.
by Arna
Wed Jul 20, 2016 4:09 pm
Forum: Main Forum
Topic: Open Dental Cloud....
Replies: 20
Views: 21409

Re: Open Dental Cloud....

Phew! You had me a little worried. DropBox can be an awesome tool, however in most cases it is not appropriate for dentistry.
Do they provide Business Associate Agreements?
by Arna
Mon Jul 18, 2016 10:17 am
Forum: Main Forum
Topic: HIPAA
Replies: 12
Views: 10072

Re: HIPAA

Then you did it correctly.
by Arna
Mon Jul 18, 2016 10:10 am
Forum: Main Forum
Topic: HIPAA
Replies: 12
Views: 10072

Re: HIPAA

Does your Open Dental work? That's the true test ;)
by Arna
Mon Jul 18, 2016 9:44 am
Forum: Main Forum
Topic: HIPAA
Replies: 12
Views: 10072

Re: HIPAA

Ok, that didn't work. I opened port 3306 and it's working. Is that the right move? Yes. Sorry, I assumed that was already open. (You know what they say about assuming...) If the traffic was being blocked by the firewall, Open Dental would not be able to connect to any of the specified mysql hosts.
by Arna
Mon Jul 18, 2016 9:40 am
Forum: Main Forum
Topic: Waiting room: Walk ins
Replies: 2
Views: 3874

Re: Waiting room: Walk ins

You're correct. The only way to trigger a waiting room event is to change the status of an appointment, so you would need to have an appointment in order to place a patient in the waiting room.
by Arna
Thu Jul 14, 2016 11:48 am
Forum: Main Forum
Topic: HIPAA
Replies: 12
Views: 10072

Re: HIPAA

There are a few ways, but the easiest (I'm a DOS girl) is to open command line and type

Code: Select all

ipconfig
by Arna
Thu Jul 14, 2016 11:20 am
Forum: Main Forum
Topic: HIPAA
Replies: 12
Views: 10072

Re: HIPAA

Are you using server name to try and access the server from the workstation? Try using the IP address of the server instead. You may have a DNS issue.
by Arna
Thu Jul 14, 2016 10:10 am
Forum: Main Forum
Topic: Open Dental being shut down by virus scanner?
Replies: 3
Views: 3744

Re: Open Dental being shut down by virus scanner?

We use AVG here and have had very few problems (all anti-virus seem to cause at least some kind of issue).
by Arna
Mon Jul 11, 2016 9:58 am
Forum: Main Forum
Topic: Mass mailing question
Replies: 8
Views: 14003

Re: Mass mailing question

I second the Mail Chimp recommendation. Their services are awesome and you can really design some great promotional material.
by Arna
Mon Jul 11, 2016 9:57 am
Forum: Main Forum
Topic: Open Dental Cloud....
Replies: 20
Views: 21409

Re: Open Dental Cloud....

Drop Box??
I've had some AWFUL experiences with Drop Box and Open Dental users. You've really got to know what you're doing with it, or you run the risk of corrupting your entire setup. Of all the messes I've had to clean up, the worst have all involved Drop Box and the loss was devastating.
by Arna
Mon Jul 11, 2016 9:55 am
Forum: Main Forum
Topic: PPO fees
Replies: 3
Views: 3858

Re: PPO fees

Instead of deleting the substitution code (that affects all plans), you can simply mark 'Do Not Substitute Codes' in the insurance plan setup window for those plans that don't downgrade.
by Arna
Wed Jun 22, 2016 6:50 pm
Forum: Main Forum
Topic: Attaching EOBS
Replies: 4
Views: 4728

Re: Attaching EOBS

Feature request #2883 'Attach individual no payment claims to EOBs.' would accomplish this. Feel free to vote on this feature to let us know you're interested in it.
by Arna
Wed Jun 22, 2016 6:50 pm
Forum: Main Forum
Topic: NEED URGENT HELP FOR FINDING A FEW SPECIFIC REPORTS!!!
Replies: 3
Views: 3255

Re: NEED URGENT HELP FOR FINDING A FEW SPECIFIC REPORTS!!!

1. Patient analysis - I know there's a New Patient option, but was hoping I could do it by year with a total # for each month of each year rather than printing out 30 pages of new patients This one will require a custom query. We don't have this specific report available. 2. Revenue by Source - I n...
by Arna
Wed Jun 22, 2016 9:11 am
Forum: Main Forum
Topic: Attaching EOBS
Replies: 4
Views: 4728

Re: Attaching EOBS

I'm assuming the Images Module, as you cannot create a "check" for a zero payment claim.
by Arna
Mon Jun 20, 2016 10:01 am
Forum: Main Forum
Topic: Mass mailing question
Replies: 8
Views: 14003

Re: Mass mailing question

We have this report already written on our query page. This report will give you a list of families (the guarantor will list) of anyone seen in the last three years. http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx Copy the following text and paste into your Query Box in the Reports window....
by Arna
Wed Jun 15, 2016 1:36 pm
Forum: Main Forum
Topic: Insurance Carrier list printed
Replies: 8
Views: 9942

Re: Insurance Carrier list printed

The built in Insurance Plan List in the Reports window will list all your plans and carriers. You'll need a query for a count of subscribers for each plan.
by Arna
Mon Jun 13, 2016 10:32 am
Forum: Advanced Topics
Topic: Error loading Module Preferences after upgrade to 16.1.27
Replies: 6
Views: 5458

Re: Error loading Module Preferences after upgrade to 16.1.2

I'm assuming you ran the fix tool, not just the check tool, correct?
by Arna
Mon Jun 13, 2016 9:33 am
Forum: Advanced Topics
Topic: Error loading Module Preferences after upgrade to 16.1.27
Replies: 6
Views: 5458

Re: Error loading Module Preferences after upgrade to 16.1.2

Did you run the database maintenance and try again?
by Arna
Thu Jun 09, 2016 11:10 am
Forum: Main Forum
Topic: change BENEFIT from Restorative to Prosthodontics
Replies: 1
Views: 3158

Re: change BENEFIT from Restorative to Prosthetic

You can add a span to the insurance categories for D2950 to D2954 to be covered as a prosthodontic code instead of restorative. Note that doing this will change the benefits for ALL insurance plans. If that's what you want, the instructions are on our web manual: http://opendental.com/manual/inscats...
by Arna
Tue May 31, 2016 12:38 pm
Forum: Main Forum
Topic: UNABLE TO LOG INTO OPEN DENTAL PROGRAM
Replies: 8
Views: 8185

Re: UNABLE TO LOG INTO OPEN DENTAL PROGRAM

The previous instructions were incorrect.

If you ever get a message that a table is marked as crashed and needs to be repaired, please call Open Dental support immediately. Your database is corrupted.

(503)363-5432
by Arna
Wed May 25, 2016 9:38 am
Forum: Main Forum
Topic: Downgrade on premolars?
Replies: 5
Views: 4408

Re: Downgrade on premolars?

My understanding is that it does this automatically for MOLARS not for PREMOLARS, so I was wondering if there was a way to set it to downgrade automatically for premolars. We do have it set to automatically substitute for molars, I guess we should probably just select "Always" in the substitue insu...
by Arna
Tue May 24, 2016 5:37 pm
Forum: Main Forum
Topic: Downgrade on premolars?
Replies: 5
Views: 4408

Re: Downgrade on premolars?

Open Dental calculates downgrades posterior composites to amalgams automatically, as long as the 'Don't substitute codes' box is not checked in the insurance plan setup (it's not checked, by default). There also needs to be fees for the amalgam codes in the insurance fee schedules so that Open Denta...
by Arna
Tue May 24, 2016 3:47 pm
Forum: Main Forum
Topic: Stop windows 10 from installing?
Replies: 6
Views: 5829

Re: Stop windows 10 from installing?

One issue we've been hit with on the support side is the fact that Windows sets password protected sharing to default, even if it is turned off in Windows previously. This causes some grief when trying to access the OpenDentImages folder.
by Arna
Thu May 19, 2016 11:05 am
Forum: Main Forum
Topic: No "recopy" button on update screen
Replies: 2
Views: 2946

Re: No "recopy" button on update screen

Help > Update > Setup in the UL corner. That's where recopy is found.
by Arna
Thu Apr 28, 2016 2:56 pm
Forum: Main Forum
Topic: Medical claim HCFA - 1500 submission error
Replies: 2
Views: 2222

Re: Medical claim HCFA - 1500 submission error

Are you printing a copy of the claim, or sending electronically? (The HCFA 1500 is not equivalent to the X-12 Medical file that is generated.)
Is the claim set as Medical or Dental?
We may need to remote connect to take a look at the database and X-12 with you.
by Arna
Tue Apr 26, 2016 8:49 am
Forum: Main Forum
Topic: Choose database
Replies: 2
Views: 2258

Re: Choose database

You may need to run Open Dental as Admin to get those changes to stick. The server name and database name write to the freedentalconfig.xml file. Sometimes your .exe does not have enough permission to make the changes to the file.
by Arna
Wed Apr 20, 2016 9:13 am
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 9598

Re: Open Dental is not sending the proper fee to insurance

You should give us a call to demonstrate when you have a moment. Something is getting lost in translation via text.
by Arna
Tue Apr 19, 2016 2:48 pm
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 9598

Re: Open Dental is not sending the proper fee to insurance

Was this work treatment planned AFTER you made the changes to the plan?
As I mentioned before, if the work was Tx planned before the change, you'll need to adjust manually. Try charting another procedure, and it should pull the Assurant/DHA fees for you now.
by Arna
Mon Apr 18, 2016 10:07 am
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 9598

Re: Open Dental is not sending the proper fee to insurance

You need to manually change the fees if the procedures are already set complete. Moving forward, the plan will use the Insurance Fee to Treatment Plan, but Open Dental does not retroactively change completed procedure fees with a fee schedule or plan change.
by Arna
Fri Apr 15, 2016 3:03 pm
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 9598

Re: Open Dental is not sending the proper fee to insurance

That is what the check box in the plan is for. You can choose to submit your Office Fee or the Billed Fee (Insurance Fee).
by Arna
Thu Apr 14, 2016 3:15 pm
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 9598

Re: Open Dental is not sending the proper fee to insurance

It's designed that way. Your plan type is PPO Percentage, which bills your full fee and calculates writeoffs in your claims. If you change your plan type to Category Percentage, Open Dental will replace your full fee with the assigned fee schedule in the plan: http://opendental.com/manual/planppo.ht...
by Arna
Thu Apr 14, 2016 10:18 am
Forum: Main Forum
Topic: Accurate Payment Estimates with MAC minus Fee Schedule plans
Replies: 7
Views: 6989

Re: Accurate Payment Estimates with MAC minus Fee Schedule p

Hi Anne, These plans are becoming more and more common, unfortunately. The Max Allowed Charge will be the fee schedule you use to calculate your writeoffs. That should be assigned to the plan as a regular PPO fee schedule. The difference between the MAC and the reimbursement rate is the patient's re...
by Arna
Thu Apr 14, 2016 10:06 am
Forum: Main Forum
Topic: Open Dental is not sending the proper fee to insurance
Replies: 14
Views: 9598

Re: Open Dental is not sending the proper fee to insurance

Is the right fee posting to the Account Module?
Why are you reducing your fees for claim submission? Are you absolutely sure your fee schedules are correct? If not, you could be cutting yourself short on reimbursements.
by Arna
Thu Apr 14, 2016 10:04 am
Forum: Main Forum
Topic: Time card question
Replies: 1
Views: 1563

Re: Time card question

Break does not automatically deduct, however you can set a preference in Open Dental to have the Calc Daily button make adjustments if breaks are over 30 minutes. Check this box in the Time Card Setup window to automatically add an adjustment to an employee's time card when their break runs over 30 ...
by Arna
Wed Apr 13, 2016 9:52 am
Forum: Main Forum
Topic: Adjusted Production and Adjustments/Writeoffs/Discounts
Replies: 2
Views: 2076

Re: Adjusted Production and Adjustments/Writeoffs/Discounts

You have the option to apply the writeoff on the date of service or the date of payment. In Reports Setup, you can check the box to use Procedure Date for PPO Writeoffs http://opendental.com/manual/reportssetup.html . That'll give you the numbers you are looking for. In the account, you should be cr...
by Arna
Mon Apr 11, 2016 9:33 am
Forum: Main Forum
Topic: Selling practice?
Replies: 8
Views: 5553

Re: Selling practice?

We actually have a web page for this exact scenario: http://opendental.com/manual/changeownership.html

As far as your support account goes, the new owner can assume your support contract. Just give us a call and we will assist with the transition.

Congratulations on the sale of your practice.
by Arna
Fri Apr 01, 2016 11:03 am
Forum: Advanced Topics
Topic: Treatment area required for dentures to paint chart
Replies: 2
Views: 2640

Re: Treatment area required for dentures to paint chart

You could program an auto code to use as a procedure button. http://opendental.com/manual/autocode.html
by Arna
Fri Apr 01, 2016 11:02 am
Forum: Main Forum
Topic: Please confirm: auto codes don't consider quads?
Replies: 6
Views: 4444

Re: Please confirm: auto codes don't consider quads?

^^
Yup. It changed my life, so I share that gem with everyone I come across. Just add the D4341 four times to a procedure button and watch that magic work. :D
by Arna
Tue Mar 22, 2016 11:02 am
Forum: Main Forum
Topic: Incorrect fee posting!in chart/account.
Replies: 2
Views: 1833

Re: Incorrect fee posting!in chart/account.

You probably have your insurance plan set to Category Percentage instead of PPO Percentage.
Go ahead and change the plan type, and then update fees in the Treatment Plan Module before completing the work. If you complete work with the incorrect fee, you will have to manually edit it at that point.
by Arna
Tue Mar 22, 2016 10:58 am
Forum: Main Forum
Topic: I cant find any write offs in my db at all!!
Replies: 2
Views: 2080

Re: I cant find any write offs in my db at all!!

Kevin outlines the way we recommend handling writeoffs.
When using adjustments, your 'writeoffs' will be in the Daily Adjustments Report.
by Arna
Tue Mar 15, 2016 9:40 am
Forum: Main Forum
Topic: OD calendar sync with Google
Replies: 5
Views: 5838

Re: OD calendar sync with Google

I agree with bpcomp- you'll need to do a thorough security risk analysis and get BAAs in place if you want to go the Google Calendar route. This is exactly why we built the web scheduler: http://opendental.com/manual/websched.html
by Arna
Tue Mar 15, 2016 9:38 am
Forum: Main Forum
Topic: How to fill out a form and look up patient info?
Replies: 7
Views: 4696

Re: How to fill out a form and look up patient info?

^^
You could just use quick paste notes. ?(abbreviation) will auto populate any quick paste note you create. http://opendental.com/manual/quickpastenotes.html
by Arna
Thu Mar 10, 2016 10:36 am
Forum: Developers
Topic: Any Dentrix Developers Here?
Replies: 5
Views: 7479

Re: Any Dentrix Developers Here?

wjstarck wrote:PM Justin Shafer. He knows as much about Dentrix as anyone. It's a love-hate relationship though :evil:
Image
by Arna
Thu Mar 03, 2016 3:21 pm
Forum: Advanced Topics
Topic: New Server vs. Synology NAS
Replies: 5
Views: 7142

Re: New Server vs. Synology NAS

A word of caution regarding Drop Box- Drop Box can corrupt your live data. Of all the data restores and recoveries I've done, it's the Drop Box stories that I remember and tell over and over again (as horror story examples). I've had numerous customers lose everything because their corrupted files u...
by Arna
Wed Feb 24, 2016 10:41 am
Forum: Main Forum
Topic: electronic prscriptions recorded to progress notes?
Replies: 6
Views: 5254

Re: electronic prscriptions recorded to progress notes?

sam-I-am wrote:You're certainly right, it works by itself, my bad. I have no idea why this electronic rx stuff is freaking me out so bad.
It's new and shiny and weird at first. I get that!
by Arna
Tue Feb 23, 2016 6:44 pm
Forum: Main Forum
Topic: electronic prscriptions recorded to progress notes?
Replies: 6
Views: 5254

Re: electronic prscriptions recorded to progress notes?

The completed prescription will automatically copy to the patient's Medication List and Progress Notes when you do one of the following: The first time the Chart module is opened after a patient is selected. After clicking the eRx button, then closing the eRx window. Manually clicking the eRx dropdo...
by Arna
Tue Feb 23, 2016 2:32 pm
Forum: Main Forum
Topic: Exporting all of my employees timesheets
Replies: 3
Views: 3022

Re: Exporting all of my employees timesheets

Change the date ranges. That query was written for 2013
by Arna
Fri Feb 19, 2016 11:09 am
Forum: Main Forum
Topic: Please confirm: auto codes don't consider quads?
Replies: 6
Views: 4444

Re: Please confirm: auto codes don't consider quads?

You could set up a procedure button with 4 x Aveoplasty code. If 4 identical quadrant codes are attached to a procedure button, Open Dental will cycle through the quadrants and chart all four- UL, LL, UR, LR.
by Arna
Thu Feb 18, 2016 3:23 pm
Forum: Main Forum
Topic: Please confirm: auto codes don't consider quads?
Replies: 6
Views: 4444

Re: Please confirm: auto codes don't consider quads?

Auto Codes require conditions to map to one unique code.
As I understand it, aveoplasty aren't quadrant specific. I am going to grab my CDT book to research, however I can confirm that Quadrant is not an auto code condition at the moment.
by Arna
Wed Feb 03, 2016 9:46 am
Forum: Main Forum
Topic: Turning off procedures attached to an appointment
Replies: 4
Views: 3598

Re: Turning off procedures attached to an appointment

It sounds like your staff could benefit from an hour or two of training. They aren't picking up that they are setting multiples of the same treatment complete. There's a disconnect there, somewhere, that needs addressing. The webinar videos are a great starting point, but if offices find themselves ...
by Arna
Tue Feb 02, 2016 4:06 pm
Forum: Main Forum
Topic: Operatory provider
Replies: 2
Views: 2150

Re: Operatory provider

Set your HYG as a secondary provider in Lists > Providers. That way, the doctor will show on the claims.
by Arna
Thu Jan 28, 2016 10:51 am
Forum: Main Forum
Topic: Treatment plan priority not changing sort order anymore.
Replies: 9
Views: 6507

Re: Treatment plan priority not changing sort order anymore.

Chris,
He's not on beta. That functionality you describe was added in 15.4.
by Arna
Wed Jan 27, 2016 12:29 pm
Forum: Main Forum
Topic: Treatment plan priority not changing sort order anymore.
Replies: 9
Views: 6507

Re: Treatment plan priority not changing sort order anymore.

Have you played with the new Treatment Plan features, Kevin?
by Arna
Tue Jan 26, 2016 11:36 am
Forum: Main Forum
Topic: Messaging
Replies: 4
Views: 3343

Re: Messaging

I moved this to the Main Forum for better visibility.
by Arna
Fri Jan 22, 2016 10:53 am
Forum: Main Forum
Topic: Rolling the changes from back-up
Replies: 5
Views: 4033

Re: Rolling the changes from back-up

1. Emails. You can simply CommLog them in this case. No need to resend. 2. Claims. You can re-create and mark them 'Sent Verified'. What Clearinghouse do you use? Why would you think you need to resend (I may be missing something).\ 3. Forms is a trickier one. Those aren't easily moved from one data...
by Arna
Thu Jan 21, 2016 2:18 pm
Forum: Main Forum
Topic: Rolling the changes from back-up
Replies: 5
Views: 4033

Re: Rolling the changes from back-up

It's pretty dangerous. Open Dental as a company doesn't support it. Have you started using the original database again? If so, it's pretty much impossible.
by Arna
Tue Jan 19, 2016 11:36 am
Forum: Main Forum
Topic: Insurance Claims
Replies: 4
Views: 7191

Re: Insurance Claims

NEA is required if you will be sending attachments alongside electronic claims. Some users simply choose to mail those claims that require a narrative, xray or perio chart. Thanks for clarifying what you meant by out of network insurance. Most insurance companies are more than happy to comply with t...
by Arna
Mon Jan 18, 2016 10:23 am
Forum: Advanced Topics
Topic: Can Auto Notes call data...
Replies: 1
Views: 1870

Re: Can Auto Notes call data...

This would be a feature request. There is not one exactly what you are asking for, however #3112 is interesting and could include this in the scope.
by Arna
Mon Jan 18, 2016 10:21 am
Forum: Main Forum
Topic: Insurance Claims
Replies: 4
Views: 7191

Re: Insurance Claims

Snail mail will probably end up costing you more than the cost of a clearinghouse in the long run. A Forever stamp is 49c. Envelopes, paper, staff time to stuff all adds up too. Most clearinghouses charge per claim, and it's lower than the cost of a postage stamp. Using a clearinghouse also expedite...
by Arna
Wed Jan 13, 2016 3:30 pm
Forum: Main Forum
Topic: Is it possible to select a different database?
Replies: 3
Views: 2659

Re: Is it possible to select a different database?

You can have the Choose Database screen show when you launch Open Dental. http://opendental.com/manual/choosedatabase.html
It sounds like you have the 'Do not show this window on startup' checkbox selected. Uncheck that, and you'll have the option to choose when you launch Open Dental.
by Arna
Wed Jan 13, 2016 3:15 pm
Forum: Main Forum
Topic: Hygiene/Recall Analysis Report
Replies: 5
Views: 3859

Re: Hygiene/Recall Analysis Report

That's not an Open Dental report. It make be Kapricorn that added that.
by Arna
Wed Jan 13, 2016 11:16 am
Forum: Advanced Topics
Topic: Recall Reminder Emails
Replies: 2
Views: 2199

Re: Recall Reminder Emails

by Arna
Tue Jan 12, 2016 10:41 am
Forum: Main Forum
Topic: Using EMV credit cards
Replies: 33
Views: 44123

Re: Using EMV credit cards

Of course. There are some really great pieces of advice there. Thanks again!
by Arna
Tue Jan 12, 2016 10:28 am
Forum: Main Forum
Topic: Using EMV credit cards
Replies: 33
Views: 44123

Re: Using EMV credit cards

Thanks for the feedback, Jay. I'm glad to see you've got everything installed and running well. Great advice, too. I may borrow some points for our web manual, if that's OK with you.
by Arna
Fri Jan 08, 2016 10:33 am
Forum: Developers
Topic: Daily Prod Text Box not working correctly
Replies: 2
Views: 4828

Re: Daily Prod Text Box not working correctly

Ujjwal- this was answered in the Main Forum. As Jason said, this is an appointment view problem.
by Arna
Fri Jan 08, 2016 10:32 am
Forum: Advanced Topics
Topic: Daily Prod Text Box not working correctly
Replies: 1
Views: 1755

Re: Daily Prod Text Box not working correctly

I answered in the Main Forum. It's probably your appointment view being set up incorrectly. http://opendental.com/manual/appointmentviews.html
by Arna
Fri Jan 08, 2016 10:31 am
Forum: Main Forum
Topic: Daily Prod Text Box not working correctly
Replies: 1
Views: 1971

Re: Daily Prod Text Box not working correctly

You need to have your provider bars showing on the left (set up in the Appt view), procedures attached to appointments, and the Production selected as one of your appointment view items: http://opendental.com/manual/appointmentviews.html
by Arna
Fri Jan 08, 2016 10:30 am
Forum: Main Forum
Topic: How does a saved treatment plan become an appointment?
Replies: 3
Views: 3136

Re: How does a saved treatment plan become an appointment?

It's still in beta, so I wouldn't recommend it, no.
by Arna
Thu Jan 07, 2016 4:58 pm
Forum: Main Forum
Topic: How does a saved treatment plan become an appointment?
Replies: 3
Views: 3136

Re: How does a saved treatment plan become an appointment?

There is. It seems there is a bit of a breakdown, somewhere, about treatment planning and appointment planning. It doesn't help that we recently made some huge enhancements to Treatment Plans (15.4), so if you're on a lower version, the documentation may not match the program version you are using. ...
by Arna
Thu Jan 07, 2016 12:14 pm
Forum: Main Forum
Topic: Dental Xchange (pay connect)
Replies: 1
Views: 2235

Re: Dental Xchange (pay connect)

Hi Armand, When you have time, could you give us a call so we can explore the problem in detail? Once we see what's going on, we'll be able to help resolve your issues. If you find you are not getting a timely resolution, please feel free to escalate your issue to a member of our management team. We...
by Arna
Tue Jan 05, 2016 1:47 pm
Forum: Main Forum
Topic: Frustrated by Procedure Code Limitation
Replies: 4
Views: 3207

Re: Frustrated by Procedure Code Limitation

@sam-I-am - Procedure descriptions are copyright by the ADA, so we cannot allow changes; however if you want a description to 'display' differently in the program, you can use the Layman's Terms in the Edit Procedure Code window. That will display in the chart and Treatment Plan instead of the CDT d...
by Arna
Tue Jan 05, 2016 1:23 pm
Forum: Main Forum
Topic: Frustrated by Procedure Code Limitation
Replies: 4
Views: 3207

Re: Frustrated by Procedure Code Limitation

You can create another procedure code with a suffix if you want to differentiate materials used, but still bill the same code to insurance. Only the first five digits of a code are submitted to insurance, so I suggest you create a D5110a or something similar.
by Arna
Wed Dec 23, 2015 9:42 am
Forum: Main Forum
Topic: Patient Portal
Replies: 16
Views: 13786

Re: Patient Portal

Ha! Good one.
I am going to have a member of the eservices team give you a call. You are set to use proxy, however your heartbeat is coming from the old style listener. We'd like to take a look.
Are you in the office?
by Arna
Wed Dec 23, 2015 9:32 am
Forum: Main Forum
Topic: Patient Portal
Replies: 16
Views: 13786

Re: Patient Portal

The engineer who heads this up just walked in. Let me grab him a cup of coffee and see what he has to say :)
by Arna
Wed Dec 23, 2015 9:30 am
Forum: Main Forum
Topic: Patient Portal
Replies: 16
Views: 13786

Re: Patient Portal

You're on beta, correct?
by Arna
Mon Dec 21, 2015 2:19 pm
Forum: Main Forum
Topic: Open Dental Holiday Hours
Replies: 0
Views: 3009

Open Dental Holiday Hours

Open Dental will be operating modified hours in observance of Christmas and New Year's Day. Christmas Eve (Thursday, December 24)- Open Dental closes 2PM PST. Christmas Day (Friday, December 25)- CLOSED "Boxing Day" (Saturday, December 26)- CLOSED New Year's Eve (Thursday, December 31)- Normal hours...
by Arna
Mon Dec 21, 2015 10:28 am
Forum: Main Forum
Topic: Dentrix Ascend to Open Dental
Replies: 6
Views: 7066

Re: Dentrix Ascend to Open Dental

Wow. Sorry for your frustrations, Lauren. Data conversions can stress even the smoothest running practice. Our conversions team is amazing, if I say so myself. We offer free test conversions for you to work with and really get a feel for how the process and the data will convert. The biggest problem...
by Arna
Mon Dec 21, 2015 10:18 am
Forum: Main Forum
Topic: update issues
Replies: 1
Views: 2269

Re: update issues

I would need a few more details to really help you with this. I'm assuming you are talking about images in a patient's Image Module file. Images aren't 'touched' as part of the update process. I think the images going missing does not have anything to do with the update. Chances are, you have a loca...
by Arna
Thu Dec 17, 2015 12:07 pm
Forum: Main Forum
Topic: 2 questions
Replies: 4
Views: 4085

Re: 2 questions

1. No. Feature Request.

2. Yes. 15.4- Treatment plans were moved to the sheets framework.
by Arna
Wed Dec 16, 2015 5:26 pm
Forum: Main Forum
Topic: Use it or Lose it: Free insurance remaining report
Replies: 10
Views: 10179

Re: Use it or Lose it: Free insurance remaining report

Sounds exciting!

Does your product know if and what procedures a patient has on their plans?
by Arna
Wed Dec 16, 2015 3:09 pm
Forum: Main Forum
Topic: Use it or Lose it: Free insurance remaining report
Replies: 10
Views: 10179

Re: Use it or Lose it: Free insurance remaining report

How does it work?

Open Dental has a built in report (Treatment Finder) that identifies patients and can generate letters or labels to reach out to patients to get them scheduled.
by Arna
Tue Dec 15, 2015 10:42 am
Forum: Main Forum
Topic: ONLINE SCHEDULING, Sync OD Appointments with Google Calendar
Replies: 53
Views: 122280

Re: Sync OD Appointments with Google Calendar or Outlook Cal

Awesome- Is Microsoft as HIPAA friendly?