Open Dental App Termination Issue

[dencomm]

Hi.
I hope this message finds you well. I am writing to seek your assistance with a critical issue we are encountering with Open Dental on our server.
We are running Open Dental version 24.1.47.0 on a Windows Server 2022 Datacenter. Recently, our server experienced a crash, and the following error was logged in the Event Viewer:

* Window Events Log

Code: Select all

Application: OpenDental.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.ProtocolViolationException
   at System.Net.HttpResponseStream.Write(Byte[], Int32, Int32)
   at OpenDental.FormOpenDental.HttpListenerApiCallback(System.IAsyncResult)
   at System.Net.LazyAsyncResult.Complete(IntPtr)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr)
   at System.Net.ListenerAsyncResult.IOCompleted(System.Net.ListenerAsyncResult, UInt32, UInt32)
   at System.Net.ListenerAsyncResult.WaitCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

Code: Select all

Faulting application name: OpenDental.exe, version: 24.1.47.0, time stamp: 0x668c6dcf
Faulting module name: KERNELBASE.dll, version: 10.0.20348.2582, time stamp: 0xd417ffd3
Exception code: 0xe0434352
Fault offset: 0x001392e2
Faulting process id: 0x100
Faulting application start time: 0x01dae23868100d24
Faulting application path: C:\Program Files (x86)\Open Dental\OpenDental.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 875fc3ee-893c-401f-8afc-be2daeaf156f
Faulting package full name: 
Faulting package-relative application ID: 

The application "OpenDental.exe" seems to be causing a fault in the module "KERNELBASE.dll", leading to the crash with exception code "e0434352". This issue is severely impacting our operations, and we need urgent assistance to resolve it.
Could you please investigate this error and provide guidance on how to address it?
Best regards.

[jsalmon]

Call support for critical issues that require urgent assistance.

[dencomm]

Could you possibly identify the cause of this issue? The Open Dental app is shutting down unexpectedly.

[jsalmon]

My stab in the dark would be that the server is having trouble turning itself into a local API listener or is doing that part just fine but then running into trouble with processing incoming API payloads (if in use).

[dencomm]

Thank you for your response.