adjustment question

[asanders]

I have a description "patient reimbursement/refund" under the adjustment types. It's a positive addition so that it will zero out the account balance. The problem is, it is included in the daily production reports. Is there a way for us to have an adjustment type that will affect production reports (broken appointment, finance, etc.) and one that will not affect production reports (e.g. patient refund)?

[drtech]

refunds should be entered as a negative number payment, not as an adjustment

[jordansparks]

Right. Patient refunds are discussed at the bottom of this page:
http://www.open-dent.com/manual/reportprodinc.html