When I click on eServices on open dental gives error

[Roonyx]

When I click on eService option on open dental gives this error.

Code: Select all

No eService account found for this registration key.
System.Exception
   at WebServiceSerializer.WebSerializer.ParseErrorAndThrow(String xml) in C:\Development\Versioned\OpenDental\OpenDentBusiness\Remoting\WebSerializer.cs:line 370
   at WebServiceSerializer.WebSerializer.DeserializePrimitiveOrThrow[T](String xml) in C:\Development\Versioned\OpenDental\OpenDentBusiness\Remoting\WebSerializer.cs:line 384
   at OpenDentBusiness.WebServiceMainHQProxy.GetEServiceSetupFull(SignupPortalPermission permission, Boolean isSwitchClinicPref, SignupOut oldSignupOut) in C:\Development\Versioned\OpenDental\OpenDentBusiness\WebServices\WebServiceMainHQProxy.cs:line 131
   at OpenDental.FormEServicesSetup.<>c__DisplayClass5_0.<GetSignupOut>b__0() in C:\Development\Versioned\OpenDental\OpenDental\Forms\FormEServicesSetup.cs:line 75
   at OpenDental.UI.Progress.FormProgressAuto.DoWork() in C:\Development\Versioned\OpenDental\OpenDental\UI\Progress\FormProgressAuto.cs:line 82
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at OpenDental.UI.ProgressOD.ShowDialogProgress() in C:\Development\Versioned\OpenDental\OpenDental\UI\Progress\ProgressOD.cs:line 82
   at OpenDental.FormEServicesSetup.GetSignupOut(SignupOut signupOut) in C:\Development\Versioned\OpenDental\OpenDental\Forms\FormEServicesSetup.cs:line 81
   at OpenDental.FormEServicesSetup.FormEServicesSetup_Load(Object sender, EventArgs e) in C:\Development\Versioned\OpenDental\OpenDental\Forms\FormEServicesSetup.cs:line 26

How can I resolve this

[jsalmon]

Make sure you entered your registration key correctly in the Registration Key window. You can also call support and have them get connected with you and they'll enter the key for you to make sure it has been entered correctly.
https://www.opendental.com/manual/updat ... rsion.html

This is because:

Only customers on support will be able to sign-up for any eService.

https://www.opendental.com/site/eservices.html