Open Dental Forum

Dwayne

Unfortunately not. That is the fastest way.

Dwayne

This is expected behavior for the following reason. N0001 is not technically a ADA code, so your percentages in the insurance plan (100%) do not apply to the code. In essence, Open Dental is being told the insurance won't pay for it because N0001 isn't categorized as a preventative code (for example...

Dwayne

At what point is the merge failing? Is there a specific error that occurs? If you could, please email me your account information so I can look into this for you. Sent it to service@opendental.com.

Dwayne

The insurance estimate that you are seeing includes the write off, which is why it looks so high. When you post the insurance payment and create the writeoff, the balance remaining will be the patient portion ($45 + 3.50).

Dwayne

Thank you for the detail on this issue! This is very helpful. I would be happy to document this and pass on the information to the the programmers. Could you please call in and ask to speak to a support tech in order to get this started? I would record the information on your account right now, but ...

Dwayne

You must also select the appropriate appointment view for this to display on the schedule. Go to the appointment module. On the right side, under the calendar, there is a "View" with a drop down menu. Select F1-Default, or the view that you added the confirmation status to.

Dwayne

It may be best for you to phone in and let a tech show you this. If you have the insurance plan set up as a PPO plan type, simply receive the claim with no payment and do not enter a write off. The balance (your entire office fee) will go to the patient.

Dwayne

Xstew: All Windows 7 tablets will work, as will Windows 8 as long as it isn't the Windows 8 RT version. This version requires you to download it's apps from the app store. Brandon: The tablet should work the same as any other workstation. Put it into kiosk mode, complete the forms, then from the wor...

Dwayne

Most likely, the procedure code that you are using is not in a benefit category, so Open Dental cannot properly calculate the estimate. Please go to Setup > Insurance Categories, and check to see if D4273 is with a span of coverage that is listed. If not, you can add it, or call in to support for as...

Dwayne

I don't believe we have done a conversion from OSI (QSI?), although we may be able to if you are interested. Please contact our conversions department for more information - 503 363 5432. Open Dental can run on a Mac if you are using a Windows emulator like Parallels. Here is the link to information...

Dwayne

Yes, install mySQL as well as .NET 3.5 and 4.0.

Yes, the trial installer is the fastest way to install mySQL. .NET is also available from http://www.opendental.com/manual/dotnet.html.

Dwayne

This is correct. You will need to re-categorize that procedure code in Setup > Insurance Categories, and yes it is system wide if you make that change.

Dwayne

Here is a query from our website for secondary claims: /* 158 Outstanding insurance claims by Date of Service, secondary claims ONLY*/ SELECT cl.PatNum,cl.DateService,cl.DateSent, ca.CarrierName, ca.Phone FROM claim cl INNER JOIN patient p ON p.PatNum=cl.PatNum INNER JOIN insplan i ON i.PlanNum=cl.P...

Dwayne

From what I can see, these systems include their own software for viewing the images. They would not be viewed or stored in Open Dental.

Dwayne

If you have a $50 general deductible, and then add an additional deductible to a specific procedure code in Other Benefits, you are essentially telling Open Dental there are two different unrelated deductibles. The procedure code you type in will have it's own, separate deductible that needs to be s...

Dwayne

That is correct. Primary insurance payment information is transferred electronically when sending in a secondary claim. It doesn't need to show when you print the claim because the EOB would be mailed along with it.

Dwayne

This implies that there were changes made to procedures, or adjustments were made to account balances, after you ran your monthly reports.

Dwayne

You can change the claim form from within a newly created claim. Look for a list at the top of the claim form, in the middle. (Second list from the top, I believe)

Dwayne

When you create statements, there are two areas to add messages. One is in the upper left, called "Dunning Messages". You can create a message in plain font, and also one is bold. The second area is at the bottom, on the right. This message will appear on all statements.

Dwayne

There is no separate password for Call Fire, at least that would be used with Open Dental. The key is essentially a user ID and password combined.

Dwayne

We have many customers similar in size to what you are proposing that simply use a workgroup. Open Dental works just as well with that setup. If you can create the workgroup, we will remote connect and install Open Dental and required supporting software as part of your support plan (no extra charge...

Dwayne

Those of you interested in this feature, be sure to vote for it in Request Features! (Search by the number posted) Also, if anyone is interested in pledging money toward for the programming, please let us know at service@opendental.com. That will increase the likelihood of seeing it in a future upda...

Dwayne

It appears that on 8/16/2012 someone changed the write-off amount for that procedure. Can you go to the audit trail, and look on 8/16/12 to determine if the change was logged on that dated, and by whom?

Dwayne

Try 'timeadjust'.

Dwayne

Actually, using a "none income transfer" is a more efficient method. Go to the either account, click on the payment button, and then at the top, near the middle, there is a check box that says 'none income transfer'. Select each patient at the bottom right and then click "Pay". In the split window o...

Dwayne

It is in the clockevent table.

Dwayne

Check 'setup' at the top, uncheck everything else except for the auto/quick note edit.

Dwayne

The P&I reports are a matter of perception, and preference. When set to procedure date, production is reported on the day that it was done, not the day that it was paid for by the insurance company. With the Insurance Paid Date, the income is reported on the day it was received, not the day it was g...

Dwayne

We use GoDaddy ourselves, but not encrypted. If you would like to use GoDaddy, and don't care about encryption, use port 25 and uncheck the SSL box.

Dwayne

Thanks! I have passed this information on to the programmers.

Dwayne

I'm not certain what you are saying here. Is this a 'before' image, or an 'after'? You're saying line 3 replaced line 2? Do you have an image of what this looks like now, if this is the 'before'?

Dwayne

Unfortunately, the referral slips are still set in the patient's referral.

Dwayne

Happy to see you figured this out, and glad you like Open Dental!

Dwayne

This is correct.

Dwayne

They would need the top most "Setup" enabled. You can disable everything else except Auto/Quick Note Edit if you would like.
http://www.opendental.com/manual/autonotes.html
http://www.opendental.com/manual/quickpastenotes.html

Dwayne

That is correct. You cannot change a fee schedule type. You can make a copy of an existing fee schedule into another of a different type though, and then hide the original. You can also only delete Allowed fee schedules, if they are no longer associated with a ins. plan. The other types must be hidd...

Dwayne

You sent this message via email as well, which I already replied to. We will need to remote connect in order to find a solution for you. Please call customer support when you have time to discuss this.

Dwayne

From our website: "Open Dental works very well on Windows Tablet PCs. The screen must have a resolution of at least 1024x768. Interaction will generally be with a stylus, and sometimes with an optional keyboard. See the Wireless section for ideas regarding security." This tablet's resolution is high...

Dwayne

Currently, CallFire is the service we are using. Adding another service would be a feature request. (Help > Request Features inside Open Dental). What is the name of another SMS provider that you would be interested in using in Europe?

Dwayne

If you are in a native Windows environment, you should have no problem with support at Open Dental. However, we don't offer Mac hardware or software support either, so if there are networking issues or anything of that nature, we will most likely not be able to help. I have personally ran Open Denta...

Dwayne

We do not currently have the option to send birthday emails. However, you can send birthday postcards and print labels. Please see: http://www.opendental.com/manual/birthday.html

Dwayne

That scenario seems like it would work well for you. I recommend setting the boot options to prompt for the OS you want, rather than booting to the last used.

Dwayne

The 'edit all' only works on procedure codes. It is used to change the date of multiple procedures at one time (perhaps do to a charting error). Select the procedures by ctrl-clicking on each of them, right-click 'edit all', and type the new date.

Dwayne

Open Dental should automatically create a secondary claim if the primary and secondary insurance plans are set up correctly. Do you remember a patient that had this issue? If so, go into the Family Module. Double click on secondary insurance. Make sure the 'Order' has a 2 not a 1. Then chart a test ...

Dwayne

Tabby, I spoke with our programmers regarding this issue. There is currently no method of doing this in Open Dental. This type of functionality would need to be suggested in a feature request. From the Help menu in Open Dental, go to 'Request Features' and you can add it there.

Dwayne

The latest stable version of Open Dental as well as Quickbooks 2012 is recommended.

Dwayne

A procedure and a procedure note are two distinctly different things. Procedure edit would allow a user to add and/or edit a procedure. The procedure note security refers to the ability to edit a note INSIDE a procedure, which is typically reserved for the dentist or hygienist's comments about the p...

Dwayne

The task list is not meant to be confidential. There are no settings to prevent a user from going into the main tab and seeing other user's task lists.

Dwayne

Currently, the columns in that list cannot be re-sized. A solution for this is feature request #2358, which will make the descriptions "wrap". This has been labeled as a high-priority request, and will be worked on as quickly as possible.

Dwayne

These have already been associated with each other. I will send a note to the programmers to see if they would like to combine them into one. Thank you!

Dwayne

Another option would be to enter a supplemental payment on the original claim.

Dwayne

Bernard,

Yes, you may ask for James when you call in. If you reply back to this with your practice name or account number, I will make a copy of James' comment and put it in your commlog, so perhaps another tech can assist you if he is unavailable.

Dwayne

By using the "Other Benefits" section, you are giving Open Dental an exception to the rule. Therefore, it ignores the rule completely when it comes to code D0220. The only other option is to include a $50 deductible for all Xrays, but I'm sure you don't want to do this. Is it safe to say there would...

Dwayne

Open Dental does not currently support video capture. Bridging to the manufacturer's application is the best option at this point.

Dwayne

What version of Open Dental are you currently using? There have been some changes to the scanning features in recent updates.

Dwayne

The screen shots on this particular page are outdated. They will be updated soon. Thank you for letting us know. In the mean time, have you visited the query page on the website? There are over 600 different queries that you can use free of charge. Several of which will give you a list of patients w...

Dwayne · Re: Possible bug in Beta 12.3.2 12.3.3 was released on 7/20/12.

12.3.3 was released on 7/20/12.

Dwayne

There are some additional changes coming to the Make/Find Appointment button(s) in the near future. As I tested the beta, it did appear to be selecting the appointment at the bottom of the list.

Dwayne
Open Dental

Dwayne

1. I am also not seeing the clinic listed in "Send Claims". I will report this to our programmers. 2. It sounds as though your "Premedicate" flag is turned on. Select a patient that has an appointment. Go to the chart module. Scroll down to the pink 'medical" area. Double click anywhere in the pink,...

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