Open Dental Forum

articaine

In the account module before a claim goes out it is RED, and once received it goes ORANGE. I noticed that when I reprint a claim it goes back to RED. I have 100 procedures to reprint is there a way to prevent this status change or if it does change, is there a method to revert them back without doin...

articaine

Your graphics settings are likely causing the crash. On a workstation that is operational, perform the following steps: 1. Go to Setup > Advanced Setup > Computers 2. Highlight the computer that is not working 3. Click 'Use Simple Graphics' That should resolve the issue. Please clarify. Go into Win...

articaine

Thanks. The permissions worked. On to another workstation. I recently uninstall ATI Catalyst program and software and on another WS replaced the video card (two different events for two different workstations), received this message Open Dental has stopped working...A problem caused the program to s...

articaine

Recently, changed out to a newer workstation and Open Dental has been working fine. But, for some reason recently,it keeps asking for the database location and have to enter it in in order to start it. On all the other WS, there is no issues. Any way to keep the database location without having to r...

articaine

How do you print progress notes?

articaine

What other options do I have that work well with Open Dental?

articaine

thank you worked.

articaine

Just added another provider to OD, but the production numbers in Appt module under the pull down on the right side is not adding up correctly. If I change the provider for some patients to the either one of the first or second providers the production numbers come up correctly. Suggestions for fixin...

articaine

There are so many good remote access options that a web-based version of OD is low on the priority list. However, we are pushing heavily on web services like patient portal, backups, mobile, text messaging, email reminders with a confirmation button, electronic Rx, passing info to and from regional...

articaine

asanders wrote:Awesome. So it doesn't sound like I'd be wasting time getting my own health history and other forms into sheets. I'm planning just to use a static image with overlay of the data boxes.

This software is amazing.

How's your progress on this? I'd love to see how yours turned out.

articaine

anyone get this online forms working and importing into opendental? just like to hear how smooth its been working as I already have medictalk not sure worth spending time to change.

and what is the level of security that this has?

articaine

Is there a compatibility issue with Acrobat Pro 8? And how screwed up is the conversion if that Livecycle is used? If I wanted to use the PatientInfo.pdf you have on your website, is this PDF editable, meaning can I add my own address and logo or do I have to start from scratch? Thanks.

articaine

Jordan, I've read the manual of setting this up. and have a few questions: 1. One needs Acrobat Pro to make the forms, so in Pro do not use LiveCycle? Does Acrobat Pro version 7 or 8 have the ability to build? 2. I need to creat this form myself? If so, I should be able to graphics in there as well?...

articaine

Awesome! What to do with Medictalk now. I guess its gonna get chucked sooner or later.

articaine

Jordan,

Is there any status change on capturing a patient's CC transaction via X-charge?

V

articaine

It's been almost 3 weeks since we set this X-charge up and don't know why but it will only allow one transaction on the particular workstation and then subsequent transactions we get a Connection error. Connection timed out. Although we like the intergration with OD, it seems this Xcharge has been f...

articaine

Jordan, yes we used that website and we confirmed that Emdeon received it. But, they also go on to say that it is Open Dental's fault for the insurance companies not receiving it. When questioned how the hell is that possible none of the agents could not go into it. Can you tell me what exactly Emde...

articaine

JClay I'll make everything rated "G" just for you.

Jordan, I'll look into that thanks...I'll watch my words.

articaine

In the past month or two we've been checking up on our claims status. These insurance companies used to state we don't see it and then we tell them we have the tracking number and what do you know they see it on another part of their monitor...bull. Now, they say they never received it. First I call...

articaine

AWESOME!

articaine

Jordan,
This particular WACOM writes ink, as stated in the specifications, so I don't think it does. I plan on getting it and trying it out...let u know as soon as I get around to it. As for the signature capture in OD, is that in the works?

v

articaine

1. any reason why one can't capture a signature on X-Charge ?? 2. possible to get a bridge to other signature devices? like XDR bridges to OD (not sure who made this bridge) 3. it also seems one can sign a chart, TP, or consent with a mouse then one should be able to use the WACOM Intuos Inking Pen ...

articaine

Any ideas on whether Windows 7 will be a problem with Open Dental? I recall when Vista just came out there was some issue...just can't remember. I have XP Pro at the office but plan on having 7 on my laptop at home.

articaine

Great info to know. Now, if I go in there an make a MISC NEG ADJUSTMENT it does not seem to tie in with the Appt Module, in that, in the Appt Module when the cursor hoovers over the patient the production amount is still there and also in the chart it's still there. I presume that one has to go in t...

articaine

In OD, what is the difference between write off vs adjustment. Meaning, if I zero out a procedure off the bat in the treatment plan that would be considered an adjustment? And when payments are posted, whether by insurance or patient payment, the difference is not collected then OD considers that a ...

articaine

Tablet PC costs more, no? Yeah, having two different signature pads a pain. Will make feature request.

articaine

Is there a way to get OD to support patient sign in at time of appointment?

articaine

OK, got it. Messed around with the settings and got it the way I want it.

articaine

Yes, the "Edit All Timecards" in the list of permissions, if I uncheck that then employees can't clock in.

articaine

What is 'global lock by date' and how does that work? If I uncheck time cards, it seems that my staff can't clock in. How do i give them access and still have them clock in?

articaine

What Permissions are being set for your office staff in the Security setup? ie front desk who posts payments, etc., back office asst?

articaine

how many changes can the new year's code have? is there a quick and easy way to update these?

articaine

When one goes to the perio chart after #1 has been checked off as missing in the chart module, it doesn't move to next present tooth. You always have to move it from the #1 tooth column to the #2 column to start charting. This is a bug, no?

articaine

What about Demand Force? DentalSenders...yeah, not sure what to think about this. If you can't get a hold of someone there, then what the hell?!!!

articaine

Accidently, under edit patient window, "note" was selected under primary provider. This caused a claim filed under "NOTE" as the promary provider.

articaine

What exactly does this mean?

Deposit start date reset. <--- I get this almost everytime I run the Data base Maintenance

Warning! Hidden provider NOTE has claim payments entered as recently as 08/22/2008. This data will be missing on income reports. <--- How about this?

articaine

i'd like it sticky. is there a way to do that?

articaine

I would uncheck the email in the "show" tab in the chart module and once I close the program and restart it, that check mark is back again on the email square. Is that how it's supposed to be?

articaine · Re: Hiding email in the Chart module using 5.7.18

using 5.7.18

articaine

In previous versions of OD, there was never an issue with getting rid of/hiding 'EMAIL' from the Chart Module. But, in the most current version, nothing is hiding the emails being sent to patients in the Chart module. I've unchecked emails in the 'Show' tab What gives?

articaine

What exactly does this database maintenance do? One item I see alot is "Deposit Start date reset" and something about "claims error...deleted" does this delete the claim?

articaine

anyone?! Dr. Sparks?

articaine

I have a new front girl at the office replacing my wife who worked the front. I want to allow her access to various parts of OD in order to have the practice flowing, but also limit and follow an audit trail (if there is this function). the Security settings I have unchecked are: 1. Security Admin 2...

articaine

When in logmein, goto the options setting in the upper right corner and play with the quality/speed function. I don't seem to be able to replicate that problem on my laptop and mine is from 2002. Possible graphics card issue.

articaine

why view previous time periods?

articaine

Great, thanks. All are probably low priorty with the exception of #1. Embezzlement possibilities.

As for #4, I got it...FINALLY.

articaine

1. is there a way to have security set so that the fees in the treatment plan, chart, or procedure list cannot be changed? I can see if a staff in front changes the fee in the chart or treatment plan it would be easy to skim off the top. ie, the procedure is $500 and staff changes the fee to $400 an...

articaine

are in update 5.6.22? not listed on the open-dent.com website or is it?

articaine

Is there a reason you are putting a Z in front of Watch? Is that to put that procedure at the end of the list of procedures?

articaine

already spoke with Nathan, he said possible bug fix? but he did mention the downloading of the database, I shall call again.

articaine

Is there a way to correct this? If one goes to the procedure list to view the Standard fees and want to compare it to two other insurance fees, I receive an error. What to do?

articaine

thanks. why didn't i c that. dork. that makes life better.

articaine

Is there a quicker way to see what future appts a patient has besides going to the Chart Module and clearing all that 's checked off and rechecking Appointments in the Object Types? Can OD be set up so that in the Appoitnment/Edit Appointment mode it would list the dates for the next appointment and...

articaine

You beat me to the post. I ran all different printing modes and looks like it is the printing of the TP. Thanks.

articaine

Yes, I've done that at all workstations that require printing, mainly the front office. I'm using 5.5.11. Called support, and they said it's a bug, but this was never a problem before.

articaine

Everything I print, except the perio chart is going to the default printer. We have a laser printer and a color ink jet printer, after changing all setting to point to goto the colo ink jet printer it still goes to the laser. Same thing with printing to PDF, it goes to the laser. How do u fix this? ...

articaine

drtech wrote:I added it in v 5.6

David, you added it? What do you mean you programmed it in? how do you do that?

articaine

It is a nice feature to have this email in OD and to have a record of it. But, there doesn't seem to be a way to not show it in the chart OTHER than to unclick the Proc Notes . If Proc Notes is unclicked then you loose the ability to see the progress notes of your treatment, which is what I want to ...

articaine

I too have just signed up and haven't used them yet. The sign-up was easy and friendly. The fees they quoted me are 1.77% - 1.87% depending on the card plus $10 a month steve 1.77-1.87% is higher than the 1.33% i get thru bankcard plus $15 monthly. the x-charge looks attractive, but for a high volu...

articaine

When a patient is initially scheduled for an appointment and then breaks that appt we set it as broken. But, then pt calls to reschedule, why doesn't the original broken appt stay, instead it disappears. I'd like to see it stay and also see the new appt. Is there a way to track missed appts and late...

articaine

You know, we've been doing it exacting the way Jordan stated. But, I do think it could be presented differently, especially when one needs to show patients what their insurance pays, what the patient pays, and any amount not covered is paid via Care Credit or Citihealth.

articaine

Jordan,

Nice new features on the 5.0. One thing I noticed with the chart module is now one has to goto the TABs to get to the "planned appointments" and "show" seems like another click in 5.0 vs the former.

articaine

Thanks!

articaine

Is there a list of new features with Version 5.0 and if so, where can I find it?

articaine · I have version 4.8.18 so those don't have Lab case option, correct?

I have version 4.8.18 so those don't have Lab case option, correct?

articaine

1. Gotcha
2. Never knew about save TP
3. OK got it
4. There is no such button as the website states, and there is not an option of Lab Cases under Lists; tried pasting a screen shot but no can do.

articaine

I have a queries hopefully someone can shed some light on. 1. In the Chart Module, clicking on one of the Progress Notes, Procedure Info comes up. What difference was intended for 'Date Completed' vs 'Date'? 2. I've noticed that once I complete a procedure, there is no way to see when that procedure...

articaine

So, this sounds really great. What kind of time frame are we talking about before this is running well, without bugs, is this what version 5 is about? 3 months ago I spent $200 or so to set up, was it Emdeon or NEA, one of those...sux

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