Open Dental Forum

asanders

We bought two of XCharge's recommended devices and after 4 days of dealing with their tech support, they couldn't get the devices to operate properly. My IT guy was here as well. He finally figured it out. So the net result is that I'm out a bunch of money for IT support, XCharge couldn't support th...

asanders

Bump. Any ideas?

asanders

Ideas anyone?

asanders

Anybody got a solution for electronic checkin for patient arrival? Is it coming to open dental?

asanders

Sorry to bring up an old thread, but with hydrocodone going schedule II today, this would be a great benefit since I've got to use the special paper now for most everything. Are we any closer to it?

asanders

I think it's needed as well. What's the request number?

asanders

I obviously made this too complicated. Thanks for the advice. I was looking at custom reports and never thought to look under the standard ones. Feeling stupid now . . .

asanders

I've looked online and can't find what I'm looking for. Does anyone have a report that will show completed procedures for the year? For instance, total number of fillings, total number of crowns, total number of extractions, etc? I don't really want a breakdown of 1 v. 2 v. 3 surface restorations or...

asanders

Yes, I believe you are right. I would almost welcome a separate line item tax. That would never happen. It would be much easier to explain to patients that the additional charge on their statement is a tax as opposed to simply raising fees and attempting to explain it. I've toyed with the idea of do...

asanders

That would be perfect. I'm trying to make the transition to being completely paperless and it's a daunting task. Any idea when this will occur?

asanders

Yes, we've been using a Dymo 450 with continuous paper for our receipts. Even though the correct paper size is selected in under the Devices and Printers>Printing Preferences>Advanced, the default paper size is listed as something difference. As such, the format isn't correct as the printer thinks i...

asanders

No, it's not a sales tax. Supply companies will collect it, and pass it along to you in terms of higher supply costs. I talked to my rep yesterday and he said that the anesthetic manufacturers told everyone to expect a 10% increase in anesthetics. So, though you won't pay the tax directly, you'll re...

asanders

I raised fees 3% a couple of months ago and I'll probably raise them another 2-3% shortly. My accountant is less than optimistic about this whole ordeal.

asanders

I'll try to make this brief . . . I had to replace both my front desk computers as each was having hardware issues. After 6-7 years I guess it was time. I've got everything up and running with the exception of the printer for xcharge. I've been using a Dymo 450 previously with no problems. Now, when...

asanders

Anyone come up with a medical history sheet yet that you'd like to share? I'm having a hard time wrapping my brain around it.

-Sanders

asanders

That's what we are currently doing as well. The issue for me, from a medico-legal standpoint, is that I think it's important to have previous med histories archived. It's not like demographics where I'm only concerned about the most recent data. I think there is a ton of potential here. Personally, ...

asanders

The changes are certainly an improvement, but the difficulty is the interface - how we input the data. I've said it before, but I think an electronic version of a health history that utilizes check boxes would be wonderful. Just like the patient demographic/information form that can be filled out vi...

asanders

Jordan- Do you have any timetable for the medical history? I have a fairly large elderly population whose meds and med histories change weekly. Possibly integrate it with lexicomp for an up to date list of available meds? I hate to say it, but eaglesoft has a pretty decent med history. Might be wort...

asanders

We've been using lighthouse 360. I have zero affiliation with the company, but it's incredible. Automated email, text, postcards. As delighted as I've been with open dental, lighthouse has taken us to the next level. It more than pays for itself. Electronic health histories are my last hurdle. We've...

asanders

I don't know how it happened, but someone in my office deleted a digitally signed treatment plan. Is there anyway to retrieve it?

Thanks.

asanders

We are diligent about keeping up with patients so they don't fall through the cracks. We've implemented Lighthouse which has helped tremendously with hygiene and recall. Lighthouse is great FWIW. So, that works for hygiene. Planned tracker in OD seems to be the most efficient way for us to track pat...

asanders

We are signing up with lighthouse this week. For those using it, are you asking patients if they mind receiving text messages. I don't want to send them out only to have patients complain about any associated costs from their wireless provider.

asanders

Quick question - When we mark a procedure as referred in a patient's chart, and we then get the letter back from the specialist, are we then supposed to mark the referred treatment complete or what? Is there a way to do this as a whole without having to go into each individual procedure?

asanders

Gotcha. Still holding out hope for a simple electronic health/drug history that is connected to the database.

asanders

I read over the weekend about the EHR. Can someone enlighten me as to what it all entails? I'm fairly confused. Is the link to the EHR as listed in version 11 something entirely new and separate from a simple electronic medical/druge history?

-Thanks.

asanders

Thanks. I'm thinking the Dymo is the way to go. NBS, Zebra, etc. all make card printers but they're for things like Driver's Licenses, ID's, etc. Hard, two sided plastic cards. I was hoping to simply find a printer that would print on individual business cards, but I can't find any such animal. Tryi...

asanders

Just out of curiosity, is everyone using a Dymo/Brother printer for appointments? I was hoping to find a printer that would print on standard size business cards and just load a bunch of them and print directly on the cars, but it seems that no such beast exists. Thanks.

-Sanders

asanders

That would probably be best. Instead of the form/consent/etc. itself popping up, then just a reminder to do it.

asanders

It isn't linked to the database, yet. So, it won't self-populate. I know that Jordan et al have been working on an improved health/dental history. Feature #1268. Personally, I think that is the one missing link to being truly paperless.

asanders

Jordan, What are you envisioning for the health history? How will it work and flow? Just curious. If integrated with Lexicomp, I've love to see drug interactions pop up. For instance, we go to print out a prescription and a box would pop us warning of a potential interaction with the patient's meds....

asanders

We usually create multiple deposit slips each day. Always a separate one for cash and checks. We'll often have more than one for checks. My staff, and I, really wish OD would simply total the cash deposits and enter it on the deposit slips instead of listing each one individually. It would save a li...

asanders

I think that's my request if I recall correctly. I guess I could use all my votes on it.

asanders

It's extremely important to us as well. Personally, I would like most of the form to be in the form of yes/no checkboxes as the OP mentioned. I don't see a need for a lot of user input fields. Better yet, if we could customize the user input fields, that would be exceptional. For instance, I like to...

asanders

Agreed. I would love at least the capability to send texts and/or e-mails for reminders for Monday appointments. If it could be integrated with the patient's preferred contact method that would be great, especially for working recall. e.g. If a patient prefers to be contacted via text, then instead ...

asanders

Yes, we can. However we update @ every visit. For some patients we are literally getting 10+ health histories showing. Give it another 2-3 years and we'll have 20-30 health histories in the list. Rather than do that, we decided to stay as is and wait for a health history that is linked to the databa...

asanders

We're on version 7.5. I just tried it and the background images do copy over. We quit using the feature previously because background images weren't copying over. Regardless, we still wind up with multiple health histories and it becomes a lot to sort through.

I think we're gonna love webforms.

asanders

Jordan, I don't think we need the ability to update online, if I'm following you. We've tried the kiosk feature for med histories, but the background images don't copy over and we wind up with a new med history with every med history update. Thus, for same patients, I have 6+ med histories showing u...

asanders

Just curious, but how will the med history updates be handled?

asanders

Yes. You must use the pre-printed Quickbooks forms. Ask your bank or order them the same place you get checks. We've been doing it a while now. The limitations are that you can only have 18 checks per deposit slip. Thus, you'll sometimes have 2 or more deposits for everyday. Secondly, cash is itemiz...

asanders

This is more abstract than anything, but I welcome anyone's input and insight. I'm always trying to figure out new and improved ways of running the office and trying to figure out the integration of OD is a critical part of that. To that end, some of my random ideas for changes to OD that might help...

asanders

1) How many total PCs in your office (excluding server) ---- 11 total 2) How are they distributed (how many front desk/business office vs. operatories vs. elsewhere - feel free to elaborator :lol: 5 Operatory 1 Private Office 1 Consult 1 Lab 2 Front Desk 1 Business Office 3) How many docs? ---- 1 Fu...

asanders

Noticed in the latest update that OD is now linked to Lexicomp. Before I plunk down the change for lexicomp, what is the plan for this feature as I can't tell that it does anything.

asanders

asanders

Is there a way to view all requested features, or at least the ones that we've submitted or voted on? I can't keep track of where my points have gone. Plus, I'd about be willing to give $1000 for a e-medical history that will keep a running and dated archive that will also import into the database. ...

asanders

Spam I presume.

asanders

I think that would work fine. What I would like to see - at least what I'm trying to implement - is an electronic health history that could be easily changed periodically. Even better is if it could be set to pop-up automatically after a predetermined amount of time (say 3 or 6 months). I envision a...

asanders

Thanks Jordan. From my perspective, archival is what is important. Each time the med history is updated, in my opinion, it needs to be archived. While html/web format of a sheet would be beneficial for new patients, how do you see that playing out when it comes time to update the information? For in...

asanders

We are trying to make the transition to paperless. Demographic info, HIPAA forms, financial agreements, consent forms aren't a problem. Medical Histories are giving me fits. Can someone walk me through how you're implementing medical histories? I was fairly ignorant so I recreated my entire paper me...

asanders

Is anyone using any type of text messaging/e-mail integration with OD with any success? If possible, I'd love to integrate the preferred contact method in the patient's demographic information to automatically generate e-mails and texts as appropriate. I've looked at twilio and other options, but fi...

asanders

I've got it pretty much done. If I could figure out how to post it, I would. I'd love to integrate it with the database like the patient registration forms do.

asanders

Still working on it. I'm trying to figure all of this out. Hoping to have it completed shortly.

-sanders

asanders

Just looking at options. I would like something automated. Jordan? Ideas?

asanders

How tightly integrated is the recall list to preferred contact? The reason I ask is that we send out postcards and make phone calls for recall currently. For those patients that prefer to be contacted via e-mail - or text messaging for that matter - it would be nice for open dental to exclude those ...

asanders

I've read the manual several times and I am doing something wrong.

I would like to create recurring task lists for each position.

For example I would like to create a daily, weekly, and monthly task list for each position.

How do I go about doing this? I cannot get it to work.

asanders

Awesome. So it doesn't sound like I'd be wasting time getting my own health history and other forms into sheets. I'm planning just to use a static image with overlay of the data boxes.

This software is amazing.

asanders

Sorry for the ignorance, but will the sheets function play into this at all? I was busy working on setting up health history forms etc. in sheets, but it sounds like this might be the preferred option. I'd love to have two options. 1) E-mail patients a link, or direct them to a link on our website, ...

asanders

I've read the manual and can't figure it out. I have 3 PT hygienists working out of 2 operatories. Is there a way to easily assign the RDH to a specific operatory depending on the day. For instance, Hyg1 will be working out of Operatory 1 on Tu,Wed,Thu. Hyg2 will be working out of Operatory 2 on Mon...

asanders

We're hoping to shortly make the jump to a completely paperless office. I know that signature pads will be required. Are there any portable/wireless models that will work or do they need to be wired?

asanders

Are there any plans to upgrade the planned tracker to make it function more like the recall system? Specifically, I like how recall will remove the patients that have been contacted and they don't reappear until a set time. Is it possible to make the planned tracker work more like this? It would be ...

asanders

I know this might sound dumb, but does anyone have a good system for managing the planned tracker? Right now, my front desk starts calling when I tell them to. I want something more systematic. Thanks.

asanders

Thanks for the response. So, if OD is able to support multiple page scanning in the future, would it be wise to acquire a TWAIN scanner or will the 1500 suffice? Trying to figure this out.

asanders

I'm looking for a scanner for the office. Something fast and easy to use. We will be scanning EOB's, letters, etc. No x-rays, photos, etc.

I've read a little bit and it seems that I want something that uses TWAIN as that will import directly into OD. Anyone have a recommendation?

-Sanders

asanders

If I'm reading this correctly, this might be just what I need to truly move to a "paperless" office. That and scanning multiple page PDF's.

asanders

OD Version 6.7.23

I'm trying to enable the anesthesia module, but I don't see it in Setup>Modules. What am I missing?

asanders

What's the latest on the Anesthesia module? I'm about to set it up and I'm considering taking the plunge to purchase a monitor that can integrate with OD. What monitors are capable of this or recommended?

asanders

We've been using OD for almost 2 1/2 years and need to start the process of marking patients inactive. I'd like to run a report of all patients who are currently active who have not been in for an appointment in the last 18-24 months. Is there any other method that y'all use? Unless this could be au...

asanders

Thanks. I might look into that. I was honestly a little shocked by the cost, but what do I know.

asanders

For those that print postcards for recall etc. . .

Where are you getting the card stock? It seems that it can get expensive quickly.

-Sanders

asanders

So, to show my ignorance, how do I use the consent forms in OD? Are there some available already or do I import/create my own? Additionally, I'm gathering that if I want to avoid scanning, I need to use MedicTalk or some other software? Correct? -EOB's, letters, etc. can be scanned. -Consents are al...

asanders

Well, that figures. Thanks for checking for me. I tried searching the internet, but as with a lot of things, I know just enough to be really dangerous.

I would absolutely kill to have that capability however.

asanders

I have a Welch Allyn Atlas. Thanks so much for your help.

asanders

I'm on a roll. A concern of mine is the legality of chart notes. Is there a way to lock the notes to prevent changes? As a reformed Dentrix user, I know that Dentrix required a month end that effectively prevented altering previous entries. How do I go about that in OD?

-Sanders

asanders

Thanks for the replies. We're going to start keeping track of how many patients have internet access. We already request e-mail addresses for new patients so I figure that should be a decent way of evaluating internet access. In thinking further, forms requiring patients to input data are the bigges...

asanders

Just a couple more . . . When we track lab cases, is it possible to input a due date into the system? For instance, we are expecting three cases back on any given date. A box, or something, would pop up so that my staff would know to look for those cases. Once they're received, they can be marked as...

asanders

Sorry in advance, but I need some advice. Been using OD for 2 1/2 years and love it. We're using paper health histories, paper consent forms, etc. From reading, I see 3 ways to really go "paperless". 1) Scan all pieces of paper into the computer. 2) Using a 3rd party program to have patients enter t...

asanders

I noticed that in 6.5 we have the option of uploading statements to a 3rd party for billing. Who is the 3rd party and anyone know the fees?

asanders

It's the planned appointment tracker. Not custom, just one of the lists/reports accessed with the Recall, ASAP, etc.

asanders

Okay. Let me make sure I got this. 1) We've been using the planned appointments for about 2 months. I like it. All new patients in my office are seen by me first for an exam, films, treatment plan, etc. Before they leave, they are given a planned appointment for a hygiene appointment, and one for tr...

asanders

Is it possible to automatically delete inactive patients from the various lists created by open dental? For instance, I ran a planned appointment report and it listed a lot of inactive patients. I'd like to have inactive patients automatically removed from the various lists/reports.

asanders

Any of you using Acronis or other software to make automatic ghost images of critical machines? I do the backup of Open Dental, films, documents, but ghost images can be a lifesaver. Just curious.

asanders

I'm trying to get our systems down a little better. 1) Is it possible to automatically make any patient who has not been in for an appointment, say within the last 18 months or some other time frame inactive? If so, is it possible to eliminate them from recall lists/planned appointment lists? 2) Sam...

asanders

I too would be interested in a description of how to use the "planned appointment" feature. I know we underutilize it, but I'm not sure how to fully implement it. I would be greatly interested in recall help as well. Personally, I would like a report that would give me a list of patients who have be...

asanders

I have a description "patient reimbursement/refund" under the adjustment types. It's a positive addition so that it will zero out the account balance. The problem is, it is included in the daily production reports. Is there a way for us to have an adjustment type that will affect production reports ...

asanders

Along these same lines . . . How close are we to having real time claims? If I understand it correctly, we would know exactly what the patient's portion is before they walk out the door. I'm salivating at the prospect.

asanders

I've read where other people close a month out using other software. This is closely related to my other post, but what's the point and can we do that in OD?

asanders

A stupid question, but what reports do you run and when? I keep the daily deposit sheets but that's it. Should I be running an adjustment report, monthtly production/collections, etc. and saving that to create a paper trail? What others? A daily production/collections? What? I'm trying to safeguard ...

asanders

I'm obviously not advanced enough to write my own queries judging by my last 4 hours worth of work. I'd like a query of all active patients who have not been in for an adult prophy, child prophy, perio maintenance or SRP for the last six months. We got our recall all screwed up and I need this list....

asanders

I will sometimes present multiple treatment plans to patients. Once they choose a treatment plant, is there a way to activate it so that everyone knows which one we're using? For instance, I might present immediate dentures v. conventional dentures. If I could choose one or the other, it would be ni...

asanders

Jordan-

Is there any way we can get a quick call list added to the software? For last minute hygiene cancellations it would be nice.

-sanders

asanders

On occasion, we get interest from an insurance company for late payment. How do we record that into OD? I don't want to credit it to a patient's account. Ideas?

asanders

Just curious if OD bridges to cliniview. I'm trying to get a friend of mine to use OD and this question came up.

asanders

Any help much appreciated. I'm having issues with OD/VixWin. I get that familiar "The program is not responding" box when VixWin is open. It's driving me nuts. The network is less than 1 year old. Gigabit. Dedicated Server. Running a virtual server/VMWare as well. XP Pro. Gendex is saying that it's ...

asanders

Thanks fellas. That would be a huge benefit to my practice. Any idea when we can expect it?

asanders

We've been using OD in my startup for a year now and we love it. Anyhow, we obviously have a year's worth of data for insurance. Even though we call and check benefits and percentages, is there a way for us to customize it further? For instance, even though a certain company says they reimburse At 5...

asanders

yeah, it would be great if we could somehow have a template so to speak for the time clock. Once we set it up, it would extrapolate it for all remaining time periods.

asanders

How do I print production by procedure code? Thanks.

asanders

That sounds cool. Would you need a headset per room? Could I also use this for treatment notes? Just curious.

asanders

I would like it if the balloons popped up in the lower right corner of the appointment screen. I would rather have it there as opposed to the Employee Schedule or whatever currently occupies that spot.

asanders

Oh, that would be tasty. Real time EOB would be incredible. I would know the exact patient's amount at time of service. I can see where this would greatly cut down on bills sent to patients.

And, it would eliminate NEA? How soon will this materialize? Yesterday?

asanders

So now the recommendation is Tesia for the clearing house? Correct? Furthermore, we will have real time EOB (eventually) so we should know exactly how much the patient will owe? Is this too good to be true? This would really cut down on billing the patients. I hope I understand this correctly.

asanders

I'm glad this is back up. Is there a way to have the little insurance table that is visible in the lower right of the treatment plan module to also show up in the accounting module? One of my FD ladies was asking as it would be a quick reference when checking out patients?

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