Open Dental Forum

We are currently experiencing an outage due to a Comcast service disruption affecting our infrastructure.

As a result, API services are temporarily unavailable.

We are actively monitoring the situation and will provide updates as more information becomes available. Service will be restored as soon as connectivity is re-established.

Thank you for your patience.

The Comcast outage has been resolved and API services are back online.

We appreciate your patience.

Hello,
Ever since coming back online from today's issue, eConnector is failing about every 2 minutes. Any thoughts?

craighaynor wrote: Tue Feb 24, 2026 2:20 pm Hello,
Ever since coming back online from today's issue, eConnector is failing about every 2 minutes. Any thoughts?

Hello craighaynor,

Sorry to hear you're still experiencing issues.

Please reach out to us directly via email so we an gather some additional technical details and investigate further. This type of troubleshooting is better suited for email than the forum.

You can find the API support email listed in the Developer Portal.

Thanks!