Issue Updating Procedure Linked to Preauth Claim via Open Dental API

[shripati.ukirde]

Dear Open Dental API Team,

I’m encountering an issue while attempting to update a procedure that’s associated with a preauth claim. When using the following endpoint:

PUT https://api.opendental.com/api/v1/procedurelogs/123

the API responds with a Bad Request error, stating: "Cannot change ProcStatus for procedures attached to a claim."

Interestingly, when performing this action through the Open Dental UI, direct edits are not permitted. However, it is possible to proceed by selecting the "Edit Anyway" option.

Documentation reference: API Procedure Logs

Could you please clarify if there's an alternate way to achieve this via API, or if we’re overlooking a required parameter or approach? We're happy to provide any additional details if needed.

Thank you for your assistance!

[RyanH]

Dear Open Dental API Team,

I’m encountering an issue while attempting to update a procedure that’s associated with a preauth claim. When using the following endpoint:

PUT https://api.opendental.com/api/v1/procedurelogs/123

the API responds with a Bad Request error, stating: "Cannot change ProcStatus for procedures attached to a claim."

Interestingly, when performing this action through the Open Dental UI, direct edits are not permitted. However, it is possible to proceed by selecting the "Edit Anyway" option.

Documentation reference: API Procedure Logs

Could you please clarify if there's an alternate way to achieve this via API, or if we’re overlooking a required parameter or approach? We're happy to provide any additional details if needed.

Thank you for your assistance!

Good morning, shripati.ukirde.

Claims and procedurelogs can be very complex in the Open Dental software, so the API tends to be more defensive when it comes to these endpoints. There is a current procedurelog enhancement that is under development by the API team, which includes the ability to set ProcStatus to complete when attached to a preauth claim. We will update this thread when that enhancement is completed.

Thanks!