Open Dental App Termination Issue
Posted: Tue Jul 30, 2024 10:58 pm
Hi.
I hope this message finds you well. I am writing to seek your assistance with a critical issue we are encountering with Open Dental on our server.
We are running Open Dental version 24.1.47.0 on a Windows Server 2022 Datacenter. Recently, our server experienced a crash, and the following error was logged in the Event Viewer:
* Window Events Log
The application "OpenDental.exe" seems to be causing a fault in the module "KERNELBASE.dll", leading to the crash with exception code "e0434352". This issue is severely impacting our operations, and we need urgent assistance to resolve it.
Could you please investigate this error and provide guidance on how to address it?
Best regards.
I hope this message finds you well. I am writing to seek your assistance with a critical issue we are encountering with Open Dental on our server.
We are running Open Dental version 24.1.47.0 on a Windows Server 2022 Datacenter. Recently, our server experienced a crash, and the following error was logged in the Event Viewer:
* Window Events Log
Code: Select all
Application: OpenDental.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.ProtocolViolationException
at System.Net.HttpResponseStream.Write(Byte[], Int32, Int32)
at OpenDental.FormOpenDental.HttpListenerApiCallback(System.IAsyncResult)
at System.Net.LazyAsyncResult.Complete(IntPtr)
at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr)
at System.Net.ListenerAsyncResult.IOCompleted(System.Net.ListenerAsyncResult, UInt32, UInt32)
at System.Net.ListenerAsyncResult.WaitCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
Code: Select all
Faulting application name: OpenDental.exe, version: 24.1.47.0, time stamp: 0x668c6dcf
Faulting module name: KERNELBASE.dll, version: 10.0.20348.2582, time stamp: 0xd417ffd3
Exception code: 0xe0434352
Fault offset: 0x001392e2
Faulting process id: 0x100
Faulting application start time: 0x01dae23868100d24
Faulting application path: C:\Program Files (x86)\Open Dental\OpenDental.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 875fc3ee-893c-401f-8afc-be2daeaf156f
Faulting package full name:
Faulting package-relative application ID:
Could you please investigate this error and provide guidance on how to address it?
Best regards.