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No eService account found for this registration key

Posted: Mon Sep 26, 2022 4:36 am
by Roonyx
When I tried to go

Code: Select all

setup-->Advanced Setup-->API
It gives No eService found for this registration key. And when I tried to connect eService it also give me error, Like There was a problem loading the eService setup window.
Any solution on how can I resolve this error?

Re: No eService account found for this registration key

Posted: Mon Sep 26, 2022 10:26 am
by SLeon
Good morning,

Is this a new database with a valid registration key? When you navigate to Setup > Advanced Setup> API, does the new window pop up or do you get an error message straight away. In either case, what is the exact error message displayed?

Another thing to note is that a web call is made when this window opens. Is the machine you are using Open Dental on connected to a reliable internet connection?