Open Dental Forum

Posted: **Mon Mar 14, 2022 4:41 pm**

Hello,

I am reinstalling our development server into a different machine. When I use my dev product key, eConnector fails to start and the following alert is shown in the application:

Code: Select all

eConnector running on WS(s) other than web server.
Machine running eConnector: XXXXX
WebServiceServerName preference: XXXXX

...do we need a new dev product key for the new installation (I completely uninstalled opendental in the original machine)?

Thanks in advance.

Posted: **Tue Mar 15, 2022 8:25 am**

The eConnector is installed as a service. Does the old server still have the service installed? If not, please contact support at 503-363-5432 for further assistance.

Posted: **Tue Mar 15, 2022 9:32 am**

Thanks. Yes, the old service isn't running any longer - the machine is actually down even. Does it take a time for OpenDental to "register" when the service goes down, to allow a new one? I will try again today (24hs after removing the old server) and if this doesn't help I can reach out to that number.

Thanks again.

Open Dental Forum

eConnector running on WS(s) other than web server.

eConnector running on WS(s) other than web server.

Re: eConnector running on WS(s) other than web server.

Re: eConnector running on WS(s) other than web server.