Open Dental Forum

Hello,
I'm trying to send an eRx to the pharmacy and have no issues until I get to the screen for actual transmission, where I have 2 options - to print a prescription and to transmit.
If I click "print" - it prints and appears in OD as a prescription to the pt. as it should.
If I click "transmit" - the newcrop shows me the message: "Scheduled drugs, per DEA, may not be transmitted or faxed with your current account configuration.
Electronic Prescribing for Controlled Substances (EPCS) is now available nation-wide: contact your EHR for details.
To proceed, uncheck boxes to process scheduled drugs separately."
could you help me to understand what I need to change in the account configuration to make the rx to go through"?

Sounds like you need to sign up for an EPCS license:
http://www.opendental.com/manual/erxepcs.html

Feel free to give us a call and we can help you through the process if you have any troubles.

As Jason said, Controlled Substances transmission requires additional sign up.
If you remove the controlled substances, you can transmit the non-controlled drugs.
If you'd like to transmit controlled substances electronically, please contact us for assistance for sign up.

OK, understood. Will do in 30 mins.

Ok, it seems like my Admin interface does not even have the Electronic Prescribing Setup link group...
Not sure how to attach a screenshot here, so i just copied a block on the right side of the page:
Lists
Location Pharmacy List

Account Healthplan List
Account Drug Set/Compound List

Reports
Pharmacy Communications Log
Prescriber Report
Geriatric Drug Usage Profile

Tasks
MedEntry/Refill
Failed Rx Processing

Support
Administrator Manual
Direct Users Set-up and Introduction
Doctor Summary: How to Write a Prescription
eRx One-Time Memos
NewCrop YouTube Channel
Orientation Video Part 1
Orientation Video Part 2
Prior Authorization Users Manual
User Reference Manual

Documentation
NewCrop License Agreement for Users
HIPAA/HITECH Business Associate Agreement

E-Prescribing Registration:

OK- I can get that turned on for you, but I'll need to know your account.
Also, did you go through Identity Proofing with Verizon UIS already?

Arna,
I believe I did. Are you talking about initial sign-up process when I clicked on eRx button first time and was brought to the setup screen?
Do you need me to call you with account information?

Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html

Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html

Arna wrote:Clicking on eRX will enable the program link, however in order to proceed with EPCS, you'll need to go through Identity Proofing and Credentialling (if you haven't already): http://opendental.com/manual/erxenable.html

Once that is done, you'll have the option in the Admin tab to sign up for EPCS. http://opendental.com/manual/erxepcs.html

Arna, i have completed the identity step you mentioned, however the Admin tab still does not have that information.

Did you send your license information across to be registered with Surescripts?
If so, shoot me an email with your contact details and I'll reach out to the vendor to troubleshoot that link.
arna@opendental.com

Just sent you an email Arna.

I got it.
I'm getting my people on it. Thanks for following up.

I'm trying the same and can't find the link mentioned above either. Using eRx successfully otherwise for a while. Please advise. Thanks.

For eRX users that have not previously Identitiy Proofed, the EPCS link may not be available.
Contact us if you'd like that option and we can work with the vendor to get the process started.