Open Dental Forum

I received this message"Unhandled exception has occurred... Can't find file: "benefit" (errno: 2) when I click on the patient file on the appointment window.

Is this a mysql error? I had copied a few files on back up and that may have caused an error? I am able to log on to open dental and see past patients but when clicking on the patient from appointments the error comes.

If I moved the file from c: to usb E:let me know which file I have to move back and to which directory or subdirectory. Thanks

There are two things this could be. Benefit is one our database tables in mysql, and if that table is missing it is a major issue that will affect your insurance estimates. Additionally, it could be the name of an image on that patient's account named "benefit". I would need to see the full exception text to be sure. I strongly recommend you call in to OpenDental to have our staff help your troubleshoot.

It looks like this is a duplicate thread. See Arna's responses at viewtopic.php?f=1&t=5919