Send claim from multiple computers

[steveng]

Before I break things up. Can it be done? I need to have multiple computers to be able to send claims and store everything on file server.

I thought the paths could be mapped to a server like z:/

http://www.open-dent.com/manual/eclaimswebmd.html

[drtech]

you can send claims from as many computers as you like...they are all connected ...not like some systems where you can only do it on one computer.

[Jorgebon]

This will also depend on your clearinghouse. If you use one that has some sort of communications software to upload the claims, you can only send claims from the computer where you have that software installed.
Jorge Bonilla, DMD

[steveng]

Perhaps I wasn't clear enough...
I know that I can send claims from any computer as long as the clearing house software is installed on it.
My question was more whether it's doable to share those report folders. Where does the program pulling it from?
My current setup is one computer with Emdeon installed on it and it stores transaction reports locally on the C: drive (that is my assumption).
Now, if I install Emdeon on more computers... I need to share these report folders, right?

[jordansparks]

I might get myself into trouble here, but let me give it a whirl. When using Emdeon, it only runs the Emdeon client program momentarily. Any reports that are downloaded as files are immediately imported into the database. This is a change from last year, when the report files remained on the hard drive of the local computer. So... I think you can safely upload to Emdeon from multiple computers. The local file system is only used as a temporary holder for the files. So you would not need to use any sort of network location for the files. Just make sure that the folders are present on both computers.

[sparkly]

This will also depend on your clearinghouse. If you use one that has some sort of communications software to upload the claims, you can only send claims from the computer where you have that software installed.
Jorge Bonilla, DMD

right. last i looked, renaissance also does only work from one computer (eg, keeps all reports etc in one place).

[eiscott]

Since ClaimConnect hosts all of your claim management tools and real-time statuses online, there is never an issue with submitting claims or managing the results from multiple computers.

[drtech]

yes, we use claim connect and it works from anywhere

[opensource]

Be very careful with this one...I would re-iterate an earlier comment that it depends on the clearing house.

With Tesia...It for some reason does not like 'network path' (including mapped drives/folders) from where it can send claims / receive reports. Yes, you can send the eclaim from each computer where you have the Tesia service installed but the status of it does not get report on each computer..it will show the correct status only from the computer that the claim was sent from. It can get confusing..at times.

Do let me know if anyone has been able to bypass the above problem by putting any work-around in place.

Cheers,

Opensource.

[jordansparks]

With Tesia, you should only have TesiaLink running on one computer. So yes, you should use a network path. The incoming files should be pulled into OD when you open the Send Claims window even if it's a network path. I can't imagine why it wouldn't let you use a network path. Is it a permissions issue? Of course, there's no point fighting it too hard. The simplest fallback position is to just use one computer for eclaims.