Open Dental

One of the offices using our software appears to be having an API outage. We're getting this error even just doing a basic ShortQuery request that was working fine yesterday.

REQUEST

PUT /api/v1/queries/ShortQuery HTTP/1.1
Authorization: ************************
Content-Type: application/json
User-Agent: PostmanRuntime/7.30.1
Accept: */*
Host: api.opendental.com
Accept-Encoding: gzip, deflate, br
Connection: keep-alive
Content-Length: 69

{
"SqlCommand": "SELECT * FROM claim WHERE ClaimNum = 12345"
}


RESPONSE

HTTP/1.1 400 Bad Request
Cache-Control: no-cache
Pragma: no-cache
Content-Length: 133
Content-Type: application/json; charset=utf-8
Expires: -1
Server: Microsoft-IIS/10.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Access-Control-Allow-Origin: *
Access-Control-Allow-Headers: *
Date: Thu, 23 Feb 2023 19:21:12 GMT

"Error. This is most likely a version issue. The version that the customer is using might be too old to support the API method used."

Good afternoon,

Are you experiencing this issue when calling other API methods? Which version is this dental office on? And are your other customers under your developer key able to make API requests?

I have private messaged you for more information on this specific dental office.

Thanks, all other clients are using our software without issue. This office is on version 22.2.55. They have used it successfully for weeks, regularly without issue until yesterday evening.

I will respond to your private message separately.

Thanks!

Please see my private message reply.