Regular slots API ignoring blockouts

[rinse-rey]

Hello again,

I have an issue with the regular slots api: GET /appointments/Slots .

We have blockouts where no appointment can be booked. However, the Slots API is not looking at this when returning the available slots. On the other hand, the Search in the OD interface is giving the right timeslots.

Any solution for this besides doing a join between what the Slots API return and what the Schedule API returns?

[SLeon]

Good morning,

Using Appointments GET Slots alongside Schedules GET is the recommended way to find open appointment slots. The core reason for this is the many different ways dental offices utilize blockouts. There can be blockouts that do not impact scheduling, so we cannot exclusively exclude time slots that fall under any blocked out time.

[rinse-rey]

Got it. Appreciate the fast response.