Problem in adding treatment plan

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awadh
Posts: 23
Joined: Tue Apr 21, 2020 6:09 pm

Problem in adding treatment plan

Post by awadh » Sat Aug 08, 2020 4:16 am

I am using OD 19.4. I tried to add a treatment plan after first creating an auto code for immediate denture.
I select Entry Status: TreatPlan, Procedure button Prosthodontics, but when I click on the immediate denture quick button, i get a message:
"Critical Error: Object Reference not set to an instance of an object"

What could be an issue?
Please help.
Awadh

joes
Posts: 239
Joined: Tue Aug 13, 2019 12:41 pm

Re: Problem in adding treatment plan

Post by joes » Mon Aug 10, 2020 12:39 pm

In 19.4.45, i tried creating a quick button with a similar auto code attached to it, but I was unable to produce an error when clicking it on the chart module. If you are not on version 19.4.45, I would try getting the most recent updates for 19.4 and see if the error persists. If it does, and the error has a stack trace or other additional text, please post it here. Providing the specific details of the auto code and quick button configurations may also help us trouble shoot this.
Joe Sullivan
Open Dental Software
http://www.opendental.com

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