Text Messages and Mobile Portal

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ujjwal singh
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Text Messages and Mobile Portal

Post by ujjwal singh » Mon Jun 22, 2015 11:59 pm

Hello,

I have two queries:

First is how can i enable the service of text messages to patient phones?

Second is how can i host the mobile portal on the server and do i have to make any changes in the code for doing the same. Please help!

Thank You

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jsalmon
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Re: Text Messages and Mobile Portal

Post by jsalmon » Tue Jun 23, 2015 9:06 am

ujjwal singh wrote:First is how can i enable the service of text messages to patient phones?
Currently you have to sign up with a company called Call Fire:
http://www.opendental.com/manual/bridgeCallFire.html

We're in the process of working on a new text messaging system where patients will be able to reply. The new system we are designing will also have foreign support.
ujjwal singh wrote:Second is how can i host the mobile portal on the server and do i have to make any changes in the code for doing the same. Please help!
The new mobile portal is not available for self hosting. In order to self host a mobile web version, you have to use our old mobile version that has to have data "synced" to it:
http://www.opendental.com/manual/mobilesynch.html
http://www.opendental.com/manual/mobile ... urown.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

rhaber123
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Re: Text Messages and Mobile Portal

Post by rhaber123 » Thu Jun 25, 2015 5:02 pm

We're in the process of working on a new text messaging system where patients will be able to reply. The new system we are designing will also have foreign support.
Will "Google Voice" and "Twilio" be supported too?

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jsalmon
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Re: Text Messages and Mobile Portal

Post by jsalmon » Fri Jun 26, 2015 9:39 am

rhaber123 wrote:Will "Google Voice" and "Twilio" be supported too?
No, Google Voice and Twilio will not be directly supported by Open Dental.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

ujjwal singh
Posts: 39
Joined: Mon Jun 16, 2014 7:33 am

Re: Text Messages and Mobile Portal

Post by ujjwal singh » Wed Aug 05, 2015 4:24 am

Hi,

I was just wondering that can open dental send the transnational sms automatically, let say if i wants open dental to sent the sms to the respective patient at the event of appointment creation and reminder sms on the day of appointment.


Thanks
Ujjwal Singh

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jsalmon
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Re: Text Messages and Mobile Portal

Post by jsalmon » Wed Aug 05, 2015 7:24 am

That's a new use of the word transnational for me. We just released 'Integrated Texting' in v15.3 and purposefully did not add any automation (shy of allowing users to send multiple messages at once for convenience) because we didn't want there to be a bug or anything and spam your patients with text messages. Automatically sending text messages after appointments and reminders on days of appointments (I'm assuming at the beginning of the day?) would be feature requests at this point in time. Those things can be manually done right now by using our Text buttons found throughout the program like in all our main modules, Appointment Edit window, Confirmation List, etc.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

ujjwal singh
Posts: 39
Joined: Mon Jun 16, 2014 7:33 am

Re: Text Messages and Mobile Portal

Post by ujjwal singh » Mon Aug 10, 2015 2:28 am

Thanks Jsalmon,
One more thing i want to inquire about is that, anyhow can i set the templets for text messaging so that rewriting the same message for many of the patient.

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jsalmon
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Re: Text Messages and Mobile Portal

Post by jsalmon » Mon Aug 10, 2015 11:44 am

I'd use quick notes. Specifically the TxtMsg Type:
http://www.opendental.com/manual/quickp ... setup.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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