Please help - Image module crash

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Hanliang Xie
Posts: 2
Joined: Thu Dec 07, 2017 2:25 pm

Please help - Image module crash

Post by Hanliang Xie » Thu Dec 07, 2017 2:32 pm

when we select a patient and click the image module, crash.
OD version 17.1.22
try to update 17.1.40
same error.
please help us on this.
very appreciate!
Message as below,

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentException: username
at Renci.SshNet.AuthenticationMethod..ctor(String username)
at Renci.SshNet.PasswordAuthenticationMethod..ctor(String username, Byte[] password)
at OpenDentalCloud.Sftp.Init(String host, String user, String pass)
at OpenDentBusiness.CloudStorage.ListFolderContentsExecute(String folderPath, ProgressHandler progressHandler, Boolean hasExceptions)
at OpenDentBusiness.ImageStore.AddMissingFilesToDatabase(Patient pat)
at OpenDental.ContrImages.RefreshModuleData(Int64 patNum)
at OpenDental.ContrImages.ModuleSelected(Int64 patNum, Int64 docNum)
at OpenDental.ContrImages.ModuleSelected(Int64 patNum)
at OpenDental.FormOpenDental.SetModuleSelected(Boolean menuBarClicked)
at OpenDental.FormOpenDental.myOutlookBar_ButtonClicked(Object sender, ButtonClicked_EventArgs e)
at OpenDental.OutlookBar.OnButtonClicked(OutlookButton myButton, Boolean myCancel)
at OpenDental.OutlookBar.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2114.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
OpenDental
Assembly Version: 17.1.40.0
Win32 Version: 17.1.40.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDental.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2114.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2114.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
OpenDentBusiness
Assembly Version: 17.1.40.0
Win32 Version: 17.1.40.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDentBusiness.DLL
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2114.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2102.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
CodeBase
Assembly Version: 16.3.1.0
Win32 Version: 16.3.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/CodeBase.DLL
----------------------------------------
NHunspell
Assembly Version: 0.9.6.0
Win32 Version: 0.9.6.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/NHunspell.DLL
----------------------------------------
SparksToothChart
Assembly Version: 4.7.1.0
Win32 Version: 4.7.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/SparksToothChart.DLL
----------------------------------------
Microsoft.DirectX.Direct3D
Assembly Version: 1.0.2902.0
Win32 Version: 9.05.132.0000
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX.Direct3D/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.Direct3D.dll
----------------------------------------
xImageDeviceManager
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/xImageDeviceManager.DLL
----------------------------------------
AxInterop.AcroPDFLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/AxInterop.AcroPDFLib.DLL
----------------------------------------
SigPlusNET
Assembly Version: 1.1.4050.24928
Win32 Version:
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/SigPlusNET.DLL
----------------------------------------
msvcm90
Assembly Version: 9.0.30729.8387
Win32 Version: 9.00.30729.8387
CodeBase: file:///C:/Windows/WinSxS/x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb/msvcm90.dll
----------------------------------------
System.Web.Services
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
OpenDental.XmlSerializers
Assembly Version: 17.1.40.0
Win32 Version: 17.1.40.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDental.XmlSerializers.DLL
----------------------------------------
CDT
Assembly Version: 16.4.1.0
Win32 Version: 16.4.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/CDT.DLL
----------------------------------------
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2102.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
MySql.Data
Assembly Version: 6.9.9.0
Win32 Version: 6.9.9.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/MySql.Data.DLL
----------------------------------------
System.Transactions
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Transactions/v4.0_4.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Oracle.DataAccess
Assembly Version: 2.112.3.0
Win32 Version: 2.112.3.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Oracle.DataAccess.DLL
----------------------------------------
System.EnterpriseServices
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.EnterpriseServices/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
System.Numerics
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
----------------------------------------
System.Web
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2106.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.ServiceProcess
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1590.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ServiceProcess/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
----------------------------------------
Ionic.Zip
Assembly Version: 1.9.1.4
Win32 Version: 1.9.1.4
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Ionic.Zip.DLL
----------------------------------------
Microsoft.DirectX
Assembly Version: 1.0.2902.0
Win32 Version: 5.04.00.2904
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.dll
----------------------------------------
Microsoft.DirectX.Direct3DX
Assembly Version: 1.0.2911.0
Win32 Version: 9.12.589.0000
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.DirectX.Direct3DX/1.0.2911.0__31bf3856ad364e35/Microsoft.DirectX.Direct3DX.dll
----------------------------------------
Microsoft.VisualC
Assembly Version: 10.0.0.0
Win32 Version: 12.00.52512.0 built by: VSWINSERVICING
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualC/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualC.dll
----------------------------------------
OpenDentalCloud
Assembly Version: 16.4.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDentalCloud.DLL
----------------------------------------
Dropbox.Api
Assembly Version: 4.0.0.0
Win32 Version: 4.0.6348
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Dropbox.Api.DLL
----------------------------------------
Renci.SshNet
Assembly Version: 2016.0.0.0
Win32 Version: 2016.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Renci.SshNet.DLL
----------------------------------------
OpenDentalHelp
Assembly Version: 17.1.1.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDentalHelp.DLL
----------------------------------------

User avatar
jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
Contact:

Re: Please help - Image module crash

Post by jsalmon » Thu Dec 07, 2017 3:16 pm

Your SFTP credentials entered within Open Dental are probably wrong. Try updating the credentials within Open Dental.
http://www.opendental.com/manual/paths.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

Hanliang Xie
Posts: 2
Joined: Thu Dec 07, 2017 2:25 pm

Re: Please help - Image module crash

Post by Hanliang Xie » Thu Dec 07, 2017 8:34 pm

Thanks a lot!
it works.

User avatar
jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
Contact:

Re: Please help - Image module crash

Post by jsalmon » Fri Dec 08, 2017 9:57 am

Perfect! I'll send in a bug report to turn this UE into a nice window that suggests updating credentials.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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