Blank chart sometimes 17.2.4 beta

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wjstarck
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Location: Keller, TX
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Blank chart sometimes 17.2.4 beta

Post by wjstarck » Wed Jul 19, 2017 7:22 am

Not sure if this was fixed in 17.2.5, but I'm getting a blank chart sometimes in 17.2.4. Today it happened on a patient that has multiple treatment dates so I will try to pay attention and see if it is related to the chart history slider.

Switching between modules does not help, have to restart OD

Image
Cheers,

Bill Starck, DDS
Big Idea Software, LLC
Developer, EASy(Electronic Anesthesia System) for Open Dental
817-807-1709
TX, USA

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cmcgehee
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Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: Blank chart sometimes 17.2.4 beta

Post by cmcgehee » Wed Jul 19, 2017 7:36 am

A couple of my co-workers have had the same issue. I have added this issue to our bug list:
"Tooth chart sometimes goes blank and will not come back without closing and reopening Open Dental."

We will keep you updated on our progress with this bug.
Chris McGehee
Open Dental Software
http://www.opendental.com

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Rickliftig
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Location: West Hartford, CT
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Re: Blank chart sometimes 17.2.4 beta

Post by Rickliftig » Wed Jul 19, 2017 10:52 am

Black Chart of Death? Yikes!
Another Happy Open Dental User!

Rick Liftig, DMD FAGD
University of CT 1979
West Hartford, CT 06110
srick@snet.net

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cmcgehee
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Joined: Tue Aug 25, 2015 5:06 pm
Location: Salem, Oregon

Re: Blank chart sometimes 17.2.4 beta

Post by cmcgehee » Tue Aug 01, 2017 10:12 am

We have fixed this issue in 17.1.28 and 17.2.7. Once those versions are released, you can update and the tooth chart should stop going blank.

This was entered in the bug tracker as: "Tooth chart sometimes went blank and would not come back without closing and reopening Open Dental."
Chris McGehee
Open Dental Software
http://www.opendental.com

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drtech
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Joined: Wed Jun 20, 2007 8:44 am
Location: Springfield, MO
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Re: Blank chart sometimes 17.2.4 beta

Post by drtech » Tue Aug 01, 2017 11:28 am

good, I had to switch to Open GL on lots of my computer this morning as they were going blank fast....

now if we can just get those emailed statements to be pdf's instead of txt attachments.... :)
David Fuchs
Dentist - Springfield, MO
Smile Dental http://www.887-smile.com

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