For complex topics that regular users would not be interested in. For power users and database administrators.
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gocareer
- Posts: 1
- Joined: Fri Sep 12, 2008 9:04 am
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by gocareer » Fri Sep 12, 2008 9:40 am
Hi,
Upgraded from 4.5.20 to 4.5.37. Couldn't print/preview the claim anymore but getting the message of "no printer available". The rest parts with Opendental are working normal and print out fine
. Is there something related to special ADA2006 form settings?
Thanks.
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jordansparks
- Site Admin
- Posts: 5742
- Joined: Sun Jun 17, 2007 3:59 pm
- Location: Salem, Oregon
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Contact:
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by jordansparks » Sat Sep 13, 2008 6:09 am
Try printing to a local printer instead of a network printer. Also, I don't see any changes between the two versions listed that would account for the behavior you are reporting.
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V Suite
- Posts: 136
- Joined: Sun Aug 19, 2007 6:56 pm
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by V Suite » Fri Sep 19, 2008 2:24 pm
? Or the Printer settings under File, Printers? Maybe a specific printer is set which is unavailable?
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mowgli
- Posts: 134
- Joined: Fri Sep 14, 2007 1:42 pm
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by mowgli » Tue Sep 23, 2008 12:30 pm
I've seen this "printer unavailable" message caused by a corrupt claim. In this order, you can try: deleting and recreating the claim; double checking the insurance plan info, settings and "order"; running database utilities.
