Billing/Exclude If Insurance Pending Issue

thatODguy · Post by **thatODguy** » Fri Mar 28, 2008 1:20 am

In OD 5.5, selecting "Exclude if insurance pending" in Billing does not "exclude" accounts with "insurance sent" status. Does anyone experience the same issue? How to exclude accounts with "insurance pending" in Billing? Thanks.

Post by **jordansparks** » Fri Mar 28, 2008 6:14 am

I'll put it down as a possible bug until I can verify it one way or the other.

Post by **jordansparks** » Fri Mar 28, 2008 2:43 pm

I just tested it in 5.6 and it works great. I don't think that logic has changed since 5.5. Remember, the criteria for exclusion is that InsPending must not be zero. So make sure you actually have an estimate, not just zero.

thatODguy · Post by **thatODguy** » Tue Apr 01, 2008 8:59 am

This is a Catch-22 situation. This office doesn't use Insurance Estimates. So, the InsPending is always zero. Can we include (in future releases) a criteria to exclude billing if insurance claims have been sent even without ins. estimates? Thanks.

Post by **jordansparks** » Tue Apr 01, 2008 5:55 pm

Not anytime soon. Tell them to use insurance estimates.

drtech · Post by **drtech** » Wed Apr 02, 2008 12:55 pm

thatODguy...

when you say you don't use insurance estimates, do you mean you are using the "balances don't subtract insurance estimates" option in the Setup | Misc window or you just don't have any estimates calculated at all? You should be able to still use them and have the program work for you billing, but then not have it effect the account and statements by using this....

Open Dental

Billing/Exclude If Insurance Pending Issue

Billing/Exclude If Insurance Pending Issue

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Re: Billing/Exclude If Insurance Pending Issue

Re: Billing/Exclude If Insurance Pending Issue

Re: Billing/Exclude If Insurance Pending Issue