Hi! We have Open Dental in our office and we recently updated all of the fee schedules. It didn't seem like this was an instant issue, but it was noticed a few weeks later that all child prophy's (code 1120) were showing 0% coverage on ALL insurance plans, as well as sealants (code 1351).
Any tips on how to get this fixed?
Child prophy & sealants showing 0% coverage
Re: Child prophy & sealants showing 0% coverage
We have a manual page for Troubleshooting Procedure Fees and Insurance Estimates here: https://www.opendental.com/manual/insur ... mates.html.
You can also check if the Blue Book feature was turned on by going to the Setup menu > Family / Insurance > Insurance Blue Book.
If Blue Book is off and none of the troubleshooting steps in our manual resolve the issue, you can contact support to get further assistance from one of our technicians. See our Contact page for ways to contact support here: https://www.opendental.com/contact.html.
You can also check if the Blue Book feature was turned on by going to the Setup menu > Family / Insurance > Insurance Blue Book.
If Blue Book is off and none of the troubleshooting steps in our manual resolve the issue, you can contact support to get further assistance from one of our technicians. See our Contact page for ways to contact support here: https://www.opendental.com/contact.html.