Losing info on forms.

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msmfd
Posts: 21
Joined: Mon Feb 22, 2021 7:32 am

Losing info on forms.

Post by msmfd » Wed Mar 24, 2021 8:28 am

We are having an issue with forms....we are using eClipboard, and patients are filling them out with no issue. However, sometimes when they finish and submit them, the forms are showing blank in Open Dental. The form itself is intact but the information is gone. We had a suspicion that the issue may have been coming from more than one person accessing the forms at one time(hygienist waiting for a patient to complete forms so they could take them back for their visit while the patient was in the process of filling out or submitting the form to Open Dental)so we asked everyone to stay out of the forms until the patient completed them and it is still happening. We are woefully overdue for an update, Dr is supposed to run it tomorrow...hopefully that fixes the issue but any help or ins
ight would be appreciated.

joes
Posts: 239
Joined: Tue Aug 13, 2019 12:41 pm

Re: Losing info on forms.

Post by joes » Thu Mar 25, 2021 8:21 am

If updating does not resolve this issue, please contact support so one of our technicians can assist in troubleshooting this problem. To contact support, call 503-363-5432 or see our contact page for other ways to reach a technician, https://www.opendental.com/contact.html.
Joe Sullivan
Open Dental Software
http://www.opendental.com

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