scanning from OD19.3 V ( cropped image)

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rajeshpareek
Posts: 22
Joined: Wed Jan 23, 2008 2:05 pm

scanning from OD19.3 V ( cropped image)

Post by rajeshpareek » Sat Aug 29, 2020 11:36 am

i installed a new cannon MF634CDW printer and scanner but when i scan from open dental , the image is cropped with only had half of image. any suggestions ? thanks al lot.

joes
Posts: 239
Joined: Tue Aug 13, 2019 12:41 pm

Re: scanning from OD19.3 V ( cropped image)

Post by joes » Mon Aug 31, 2020 10:10 am

Please try the following troubleshooting steps from our manual, https://opendental.com/manual/scanners.html:
•Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental.
•Check to see if the scanner came with a TWAIN or WIA driver. If not, you will have to install a generic TWAIN driver.
•Try to update the driver from the manufacturer's website. If driver update fails, try using Microsoft Update.
•Sometimes, newer drivers are not well tested by the manufacturer and can cause unpredictable scanning results (OD hanging after one scan, or OD taking up 50% of the CPU waiting for the scanner, etc.). In this case, installing an older more stable driver can sometimes fix the issue. Example: Epson GT-S50 issue was resolved by installing drivers from the CD.

If the scanner functions normally outside of Open Dental and it has a TWAIN or WIA driver already, please contact support at 503-363-5432 for further assistance.
Joe Sullivan
Open Dental Software
http://www.opendental.com

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