We use the text confirmation, however, occasionally a patient will respond to the text with something like "I need to reschedule" or "I'm out of town can't make it." instead of the "C" to confirm.
The problem is that Open Dental does not recognize anything other than a "C" so we end up missing text responses from patients. Is there any way to set the colored dot in the appointment to a different color when there is a text response that needs our attention? The only way for us to see the text responses is to check the CommLog for every patient.
Patients Responding to Texts
Re: Patients Responding to Texts
Hello,
Text messages are not automated beyond the confirmation responses.
On the main bar, on the "Text" button, there will be a number displayed indicating any unread texts which are available. Utilize this indicator to let you know when you may have unanticipated replies to confirmation texts.
Text messages are not automated beyond the confirmation responses.
On the main bar, on the "Text" button, there will be a number displayed indicating any unread texts which are available. Utilize this indicator to let you know when you may have unanticipated replies to confirmation texts.