Patients Responding to Texts

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Mgostigian
Posts: 37
Joined: Fri Mar 18, 2016 7:52 am

Patients Responding to Texts

Post by Mgostigian » Wed Oct 16, 2019 5:43 am

We use the text confirmation, however, occasionally a patient will respond to the text with something like "I need to reschedule" or "I'm out of town can't make it." instead of the "C" to confirm.

The problem is that Open Dental does not recognize anything other than a "C" so we end up missing text responses from patients. Is there any way to set the colored dot in the appointment to a different color when there is a text response that needs our attention? The only way for us to see the text responses is to check the CommLog for every patient.

PatrickC
Posts: 56
Joined: Thu Jun 06, 2019 11:37 am

Re: Patients Responding to Texts

Post by PatrickC » Tue Oct 22, 2019 10:08 am

Hello,

Text messages are not automated beyond the confirmation responses.

On the main bar, on the "Text" button, there will be a number displayed indicating any unread texts which are available. Utilize this indicator to let you know when you may have unanticipated replies to confirmation texts.
Patrick Carlson
Open Dental Software
http://www.opendental.com

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